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TRANSFORMING SERVICE
DELIVERY TO CITIZEN
PERSIDANGAN PENGURUSAN
KEMENTERIAN KESIHATAN MALAYSIA
11 DECEMBER 2015
PRESENTATION OUTLINE
7 Initiatives Showcase
2
NATIONAL TRANSFORMATION AGENDA
VISION 2020
`
Preservation and High-income status
enhancement of unity Effective delivery of
and global
in diversity government services
competitiveness
DIGITAL GOVERNMENT
eGOV 3.0
STATIC
TRANSFORMATION
Efficiency
Digital Government Streamlined
transform the way Process
Trust Transparency
Convenience
ICT IN THE PUBLIC SECTOR
DELIVERY CHANNELS
Government
Agencies
Agencies Banks Portals Mobile Kiosk 1MOCC
Counters
Portals
MAMPU AGENCIES
1Gov*Net
my1Login
Enhancing Public
Connecting Agencies DIGITAL Sectors Capability
GOVERNMENT
Open Innovation
Public Sector Cyber Through Open Data &
Security Big Data
8
ICT FOCUS AREAS - 2015 - 2020
Capability, Capacity
Strategic and Competency
Collaboration Development
Internet Of Comprehensive
Things and Communication Increase
Gamification Plan Enterprise Wide
Applications
Enabling
Information
Sharing Cashless
Transaction
Open Data
& Big Data
10
DATA DRIVEN GOVERNMENT SERVICE
DELIVERY TRANSFORMATION
eGov dGov
Electronic Government began 1997 till now MAMPU GDO Big Data Digital Government & Beyond
GOVERNMENT DATA
OCEAN
Government
Data NATIONAL DATA
Ocean GDO OCEAN
GOVERNMENT GOVERNMENT GOVERNMENT
HEALTH TRANSPORT EDUCATION
DATA LAKE DATA LAKE DATA LAKE
PRIVATE e.g.
DATA OCEAN QUALITY OF LIFE
Private
Enterprise COST OF LIVING
EDO COST OF GOODS
Data PRIVATE PRIVATE PRIVATE
Ocean HEALTH TRANSPORT EDUCATION
DATA LAKE DATA LAKE DATA LAKE
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UNIFIED DATA SHARING FOR
MULTIPLE GOVERNMENT AGENCIES
User
Public | Business | Government Agencies
Delivery
Online
Channel services
Counter
services
Call center
Business
Health (SSM)
Agency / (MOH) Education
Legislation
(MOE) Transportation
Data Source Security
Local
(MOT) National Authorities
Registation (JPN) (KDN)
NEW INITIATIVES FOR THE FUTURE
Source : National
15 Health Service(NHS), UK
NEW INITIATIVES FOR THE FUTURE
16
MOH INITIATIVES
CITIZEN CENTRIC SERVICES
Educating individuals,
promoting wellness, and
enabling self-care. Malaysia Health
Information Exchange
enabling continuity of care,
enhancing patient safety.
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CITIZEN PORTAL BASED ON LIFE EVENTS
Adolescent
Choosing a University
Going to School Getting a driving License
Child Young Adult Apply for a scholarship
Childcare
Employment
Retirement
Birth Registration Birth Old Age Staying Healthy
Geriatric Care
Death
Death Registration