Lovely Professional University,Punjab

Format For Instruction Plan [for Courses with only Lectures ]

Course No. MGT957 Course Title: MANAGING CROSS CULTURAL DIVERSITY L: 3 T: 0 P: 0 Cr: 3

Course Planner :- 13601 :: Puneet Bawa

TextBook

1. Luthans Doh,Hogetts, International management- Cultural strategy and behaviour, Tata mcgraw hill, 2008.

Other Specific Books

2. Price & Browaeys, Understanding Cross-cultural Management, Pearson Education, 2008.
3. Helen Deresky,International Management, managing across borders and cultures,5th edition,pearson education

Other Readings

Sr. No. Jouranls atricles as compulsary readings (specific articles, Complete reference)

4 Black Women's Leadership Experience:Examining The Intersectionality of Racer and Gender, Advance In Developing Human Resources Vol.11 no.5 oct 2009

5 Cross Culture Conceptualisations, IIMB Management Review,Vol.20 no.3 sept 2008

6 Diversity and Vibrance,The Human Factor,Vol.2 no.7 june6-july15 2010

7 Leadership Lessons From INDIA; Harvard Business Review Vol.5 no.3 march2010

8 Harnessing Your Staffs Informal Networks:Harvard Business Review Vol.5 no.3 march2010

9 Leadership In The Age Of Transparency: Harvard Business Review Vol.5 No.4 april 2010

10 Employee Motivation:A Powerful New Model, Harvard Buisness Review,vol.5 no.1 july august 2008

11 Case study: Avon in global market: managing developing a global workforce,Book 1 page no 417

12 Case study- motivation is the key.book1 page no 395

13 Case study-Waiting in new delhi, International business, 3rd edition. page no 211

14 Case study-Reebok : managing human rights issues “ethically”.Book 1, page no. 79

Page 1 of 8 Approved for Autumn Session 2010-11

 15 Case study- Sir Richard bransons – A Case in global leadership. Book 1, page no. 449

16 Case study- Moto: coming to America.Book 1, page no. 231

17 Case study- GM returns to south Africa 10 years after end of apartheid. Book 1, page no. 76

18 Case study-West indies yacht club resort: when culture collide. Book 1, page no. 465

19 Case study- Management of human assets at infosys.Book 1, page no. 453

20 Case study- Starbucks international operations. Book 1 page no. 339

21 Case study-Pepsi entry to India- a lesson in gloabalization.Book 1, page no. 334

22 Case study- Dell’s dilemma in brazil :negotiating at the state level. Book 1, page no. 195

23 Case study-Footwear international. Book 1, page no. 89

24 Case study-Euro Disneyland. Book 2 page 226

25 Workplace stress and well being across cultures, Cross Cultural Management: An International Journal vol.17 no.1 2010 Proquest

26 Innovation Management and Thought Leadership – A Cultural Requirement in a Global Competitive Environment, The Journal of American Academy of
Business, Cambridge * Vol. 16 * No1 Sep 2010,proquest
27 The influence of national culture on dissolution communication strategies in western v/s asian business relationships,Supply Chain Management; 2004,proquest

28 Cross-Cultural Presentations-How To Make Them More Effective,Sales and Marketing Management; Sep 1989; 141, 11, proquest

Relevant Websites

Sr. No. Web adress (only if relevant to the courses) Salient Features

29 http:/www.culture-at-work.com/contents.html Culture differences in countries

30 http:/www.ap.harvard.edu/mainsite/papers/recoop/Sedgwick/Sedgwick.html Technology in Japanese MNC’s in Thailand.

31 http:/www.sourcingmag.com/content/c060814a.asp US and INDIA style of doing business

32 http://www.mindtools.com/CommSkll/Cross-Cultural-communication.htm leadership and communication study material

33 http://www.crossculture.com/about-us/richard-d-lewis/ A Web Based learning resourse

34 http://proquest.umi.com/pqdweb Access to various journals and full pdf articles

Page 2 of 8 Approved for Autumn Session 2010-11

Detailed Plan For Lectures
Pedagogical tool
Chapters/Sections of
Homework to be Demonstration/case
Week No. Lecture No. Topic Textbook/other
Assigned to students study/images/anmation
reference
ctc. planned

Part 1
Week 1 Lecture 1 Dimension of Culture: nature of culture Book :1,chapter 4 page 92-101

Lecture 2 Importance of culture diversity, Values in culture Book :1,chapter 4 page incredible india video
101-107 showing various cultures
Book :6, in one single country, eg
of sub cultures and
diveristy
Lecture 3 Models of culture : Hofstede's culture dimension Book :1,Chapter 4 Page hofstede's research on
101-106 IBM Study

Week 2 Lecture 4 Models of culture :attitude dimension of culture Book :1,Chapter 4 Page HomeWork 1 Allocation
107-109
Lecture 5 Trompenaar's cultural dimension Book :1,Chapter 4 Page
109-116
Lecture 6 Integrating Culture and management:Project GLOBE Book :1,Chapter 4 Page Term Paper 1 Allocation
117-119
Book :28,

Week 3 Lecture 7 Managing Across borders: Strategy for managing across culture Book :1,Chapter 4 Page case study book1 page
124-129 124 WAKING UP
Book :5, HEINEKEN
Lecture 8 Cross culture differences and similarities with a focus upon impact of Book :1,Chapter Page HomeWork 1
culture difference in china 129-140 Submission
Book :25,
Lecture 9 Cross culture differences and similarities with a focus upon impact of Book :1,Chapter5 Page
culture difference in Europe, India and Arab countries 140-147

Week 4 Lecture 10 Understanding organization culture diversity : Nature of Book :1,Chapter6 Page
organizational culture 152-154
Part 2

Page 3 of 8 Approved for Autumn Session 2010-11

Part 2
Week 4 Lecture 11 Organizational cultures in MNC's Book :1,Chapter 6 Page HR policies of various
154-159 organzations eg BPO,
EDUCATION
INSTITUTE , BANKS etc
Lecture 12 Interaction between organizational and national cultures Book :1,Chapter 6 Page videos based upon
159-163 national culture

Week 5 Lecture 13 Phases and types of multicultural development, problems and Book :1,Chapter 6 Page HomeWork 2 Allocation
advantages to multiculturalism 165-171
Lecture 14 Cross Culture Communication : Understanding communication Book :1,Chapter 7 Page
process 178-183
Book :31,
Lecture 15 Cross Culture Communication :Flows, Barriers Book :27,
->Reference :1,chapter7
Page184-197

Week 6 Lecture 16 Achieving communication effectiveness in multicultural organization Book :28,

->Reference :1,chapter 7 Pgae
196-198
Lecture 17 Managing culture differences through negotiation tactics and ->Reference :1,chapter7 HomeWork 2
bargaining behaviour Page199-204 Submission
->Reference :14,
Lecture 18 Case Based Presentation Quiz 1

Week 7 Lecture 19 Case Based Presentation

Lecture 20 Case Based Presentation

Lecture 21 Revision

MID-TERM
Part 3
Week 8 Lecture 22 Motivation across culture : Content approach of motivation and Book :1,Chapter 12 Page video on motivatio
process theories 366-370
Book :12,
Lecture 23 Application of need hierarchy theory Book :1,Chapter 12 Page HomeWork 3 Allocation
370-374

Page 4 of 8 Approved for Autumn Session 2010-11

Part 3
Week 8 Lecture 24 Two factor theory of motivation, achievement motivation theory Book :1,Chapter12 Page
375-381
Book :10,

Week 9 Lecture 25 Select process theory Book :1,Chapter 12 Page

382-384
Lecture 26 Motivation applied:job design,work centrality, rewards Book :1,Chapter12 Page
384-390
Book :8,
Lecture 27 Leadership across, recent trends in leaderships cultures,introduction Book :1,Chapter13 Page HomeWork 3 video on indian leaders
to leadership behaviours and styles :Foundation of leadership 396-403 Submission
Book :7,

Week 10 Lecture 28 Leadership in International context:difference and similarities between Book :1,Chapter 13 Page
US and japenese leadership styles 404-409
Book :4,
Lecture 29 Leadership in International context: Leadership in china,middle east Book :1,Chapter 13 Page
409-414
Book :9,
Part 4
Week 10 Lecture 30 Recent findings and insights about leadership:transformational, Book :1,Chapter 13 Page HomeWork 4 Allocation
transactional, charismastic,qualities for successful leader 415-419
Book :26,

Week 11 Lecture 31 Leadership behavior, effectiveness, teams, insights from the GLOBE Book :1,Chapter 13 Page
study 419-424
Lecture 32 Expatriation management: Sources Book :1,Chpater14 Page
430-437
Lecture 33 Selection criteria for international assignments and procedure Book :1,Chpater 14 Term Paper 1
Page438-445 Submission

Week 12 Lecture 34 Compenstion,Repatriation Book :1,Chpater 14 Page

446-456
Lecture 35 Training and its types Book :1,Chpater 14 Page HomeWork 4
456-470 Submission

Lecture 36 Labour relationship in diverse workforce,Approaches to labour Book :1,Chpater 15 Page Quiz 2
relations in countries like US, 476-478
Book :24,

Week 13 Lecture 37 Approaches to labour relations in countries like hina,Europe, and Arab Book :1,Chpater 15 Page
countries 478-484
Lecture 38 International Structure of Unions, Industrial democracy,strategic Book :1,Chpater 15
managment of international labor relations Page488-490

Page 5 of 8 Approved for Autumn Session 2010-11

Part 4
Week 13 Lecture 39 Revision and doubt clearing session

Spill Over
Week 14 Lecture 40 Ethics and social responsibility Book :1,Chapter 3 Page 54-72

Lecture 41 Political, legal and technological environment Book :1,Chapter 2Page 34-48

Lecture 42 Eonomic performnace and issues of major regions like North Aerica, Book :1,Chapter 1 Page 15-27
South America, Europe,Asia

Details of homework and case studies plan

Nature of homework
Homework No. Topic of the Homework (group/individuals/field work

Homework 1 Home work -1 Individual

Student have to study theTrompenaars cultural dimensions focusing upon all the factors for the
countries to be allocated in comparison to INDIA.

Homework 2 Homework 2 Group

Case Analysis: Student Teams shall be given cases containing analytical questions. They are
expected to Submit an individual analysis by each team member. A team presentation on the
allotted case.

Homework 3 Home work 3 Individual

Each students have to make a profile on national culture based upon the factors : culture,
subculture, across culture communication, language, organisational culture, government culture,
religion influence on culture.

Homework 4 Homework 4 FieldWork

Each student will be allocated with a company and they have to find out the various factors which
motivate them and help them to retain the employee in the company. This analysis will be based
upon industry and culture followed in that particular company.field work is required by student.
*Normally all the homeworks shall be submitted online but in special courses where homeworks cannot be submited online , the insructor can edit the mode of submission while
entering the IP Details

Page 6 of 8 Approved for Autumn Session 2010-11

 Scheme for CA:out of 100*
Component Frequency Out of (If any) Marks for each Total Marks

Homework 3 4 15 45

Term Paper 1 25 25

Quiz 2 15 30

Total :- 100

* In ENG courses wherever the total exceeds 100, consider x best out of y components of CA, as explained in teacher's guide available on the UMS

List of suggested topics for term paper[at least 15] (Student to spend about 15 hrs on any one specified term paper)
Sr. No. Topic
1 The effect of cultural barriers in business operation.
2 Cultural problem with Disney in globalization.
3 Role of motivation in managing cross cultural diversity
4 Culture and Organization structure of an Indian company in comparison to an foreign company.
5 Motivational techniques followed across cultures.
6 HRM practices in comparison with different countries
7 Analyze the various Indian company‟s who are successful in managing cross cultural issues while going
globalized.
8 Student will have to find out the various cultural issues while making there presence abroad. Eg. Bajaj
motorbikes in sri lanka, mahindra cars in Nigeria, taj hotel in new Zealand, haveli in Canada etc.
9 Challenges faced by company‟s in communicating across culture.
10 Analyze cultural factors which influence leadership qualities.
11 Cultural problems faced by TaTa steel in aquiring and managing Corus.
12 Describe the cultural profile and do comparison with a country of your choice. Minimum 3 comparisons.
13 Analyze the types of operational conflicts that could occur in an international context because of different
attitudes towards time, change, material factors, and individualism. based upon various countries allocated
14 Study of cultral conflicts in australia with indian students and its impact on both countries relation. and
analysis on business loss due to such conflicts.Reasons and suggestion for the same.
15 Analysis on why indian people are more familiar with cultures of countries like dubai,canada,america etc. for
doing work in foreign countries. study of factors which are favourable and unfavourable to them.

Page 7 of 8 Approved for Autumn Session 2010-11

Page 8 of 8 Approved for Autumn Session 2010-11