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Exam Code 7230X

Exam Name Avaya Aura Communication Applications
Related Certification Avaya Certified Solutions Specialist
Related Technology Solutions
Test Format MCQ
Questions Format PDF + Online Practice Test Format
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 Exam Name:7230X - Avaya Aura Communication Applications

Related Certifications: The successful completion of this exam will give you a certified visa to may apply
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No. Of Questions: 40 questions to be entertained by candidate.

Time Required: 60 minutes exam, taken at any worldwide Pearson VUE testing center.

Exam Format: The exam is the usual 40 questions of multiple-choice format with a passing level of 70%.

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 Version: 8.0
Question 1

Avaya currently uses the online tool called Avaya Diagnostc Methodology (ADM) for partners to raise
trouble tccets and receive assistance, and expects customers/partners to have performed the following
tascs before raising a trouble tccett
1t Clearly stated the problemt
2t Detailed the fndingst
3t Clarifed the problemt
When they receive the trouble tccet, what is the next step in the diagnostc methodology that Avaya Tier
3 support will perform?

At Identfy a patch to fx the problemt

Bt Update the Knowledge Management databaset
Ct Implement a solutont
Dt Determine the causet

Aoswern D

Question 2

Which statement about Avaya Tier 2/Business Partners is true?

At They immediately escalate to Tier 3 as issue is encounteredt

Bt They describe the problem to Tier 3 in an escalaton tccet and Tier 3 isolates and resolves the issuet
Ct They isolate issue, resolve issue then escalate to Tier 3 for correctve actont
Dt They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issuet

Aoswern D

Question 3

A Networc Administrator of a company has been made aware of a problem with the telephone system,
and contacts a few colleagues who have dealt with similar problems in the pastt
Which Discipline in 8D Methodology describes the acton of the Networc Administrator?

At D4
Bt D3
Ct D2
Dt D1

Aoswern A

Question 4
Avaya Support personnel report a case, including root cause and resoluton, in the Knowledge Baset
Which 8D Methodology discipline covers this acton?

At D8
Bt D7
Ct D6
Dt D5

Aoswern C

Question 5

Under which conditon is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?

At when the customer issue is not service afectng

Bt when the Business Partner/Avaya Tier 2 haveisolated issue and found a resoluton
Ct when the issue for the customer is intermitent
Dt when the issue is a common one resolved through an upgrade

Aoswern D

Question 6

Afer completng Discipline 4, Determining Root Cause, of the 8D Troubleshootng Methodology, what is
the next discipline to be completed?

At Discipline 5 – Implement a Worc-around

Bt Discipline 5 – Implement Correctve Actons
Ct Discipline 5 – Choose Correctve Actons
Dt Discipline 5 – Prevent Recurrences

Aoswern C

Question 7

Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshootng Methodology?

At Business Partners
Bt Avaya Tier 2
Ct Third Party Support
Dt Avaya Tier 3

Aoswern B