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18. . Among the Big Five personality dimensions, _____ had the strongest
positive correlation with job performance.
A) Extroversion
B) Agreeableness
C) Conscientiousness
D) Emotional stability
E) Openness to experience
19. Which of the following statements is most likely to be true regarding
moods?
A) Moods are always brought about by a specific event.
B) Moods last for a very short period of time, such as a few seconds.
C) As compared to emotions, moods are more likely to be clearly revealed
by facial expressions.
D) Moods are more fleeting than emotions.
E) Moods are cognitive in nature.
II. LISTENING
A. Manager roles:
- (1)..............................................................
- (2)..............................................................
- (3)..............................................................
Emotions Moods
• Caused by (16)……………. event • Cause is often (20)…………… and
• Very (17) ………...in duration unclear
(seconds • Last longer than emotions (hours
or minutes) or days)
• Specific and (18)…………. in nature • More general (two main dimensions—
(many specific emotions such as positive affect and negative affect—
anger, fear, sadness, happiness, that are composed of multiple specific
disgust, surprise) emotions)
• Usually (19) …………..expressions • Generally not indicated by distinct
expressions
• Cognitive in nature
III. QUESTION:
Bullying Bosses
After a long weekend, Kara stared at her computer with a sick feeling in her stomach:
her boss had added her as a friend on Facebook. Kara did not feel particularly close
to her boss, nor did she like the idea of mixing her social life with her work. Still, it
was her boss. Kara reluctantly accepted her boss as a Facebook friend. Little did she
know her troubles were only beginning.
Kara’s boss soon began using her online information to manipulate her work life. It
began with inappropriate innuendos regarding Facebook photos. Eventually, Kara’s
boss manipulated her work hours, confronted her both on and off Facebook, and
repeatedly called Kara’s cell phone questioning her whereabouts. “My boss was a
gossiping, domineering, contriving megalomaniac, and her behavior dramatically
intensified when she used Facebook to pry,” Kara said. Eventually, Kara was forced
to quit. “I feel like I got my freedom back and can breathe again,” she said.
Although many individuals recall bullies from elementary school days, some are
realizing bullies can exist in the workplace, too. In a recent poll, 37 percent of
employees report being victims of a bullying boss. And these bullies don’t pick on
just the weakest in the group; any subordinate may fall prey. As Kara found, bullying
is not limited to male bosses: 40 percent of bullies are women, and women are their
targets 70 percent of the time.
Surprisingly, though victims may feel less motivated to go to work every day, they
continue performing their required job duties. However, some are less motivated to
What should you do if your boss is bullying you? Don’t necessarily expect help from
co-workers. As Emelise Aleandri, an actress and producer from New York who
left her job after being bullied, stated, “Some people were afraid to do anything. But
others didn’t mind what was happening at all, because they wanted my job.”
Moreover, according to Dr. Michelle Duffy of the University of Kentucky, co-
workers often blame victims of bullying in order to resolve their own guilt. “They do
this by wondering whether maybe the person deserved the treatment, that he or she
has been annoying, or lazy, [or] did something to earn it,” she says.
Questions
2. What aspects of motivation might workplace bullying reduce? For example, are
there likely to be effects on an employee’s self-efficacy? If so, what might those
effects be? Do you think bullying would motivate you to retaliate?
3. If you were a victim of workplace bullying, what steps would you take to try to
reduce its occurrence? What strategies would be most effective? Least effective?