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image: http://www.yourdictionary.com/image/articles/8716.Reports.jpg
Unlike an essay, which sets out and defends a writer's view about a topic and does not have to
feature headings, a report discusses a topic in a structured, easy-to-follow format. Reports are
divided into sections with headings and subheadings. Reports can be academic, technical or
business related, and feature recommendations for specific actions. Reports are written to
present facts about a situation, project or process and will define and analyze the issue at hand.
Reports relay observations to a specific audience in a clear and concise style.
We hope you have enjoyed studying with us. In order to plan future courses we would be
grateful if you could write a short report giving us your views of the course. If you have
any suggestions we would also like to hear them.
Thanks in advance.
Mrs Galton
The Principal
Makeover: Pablo
Read Pablo's answer to this question below. Try correcting the piece of writing yourself first:
use the marking codes to think about what might be wrong (or what's good) about the piece of
work. Then when you're ready, click the green buttons in the text for our feedback.
Introduction
This report is intended to evaluate the success of the six months WF English Course, which
I have assisted WW recently at the Academy Center in English.
LOW AREAS WW
First of all, as there were twenty of us in the class, we were a bit crowded, and also the
computer room was not big enough for all of us. Another thing to mention as a
drawback Gd is the cost of the course being too high.
PLUSES
As I had expected, /\ teachers were well-qualified and friendly, /\ what´s more, there were
a pleasant atmosphere among the other students. As a consequence, my English
improved a lot.
CONCLUSION
To sum up, my only suggestion would be reducing the WW per class. Otherwise, the course
was great and interesting and I have enjoyed studying. I would recommend it to my
friends and I am sure I will be back in the future. Gd
Feedback
This is a very well-written answer to the task, Pablo. I like the way you have organised this
report and given each paragraph its own heading. This really helps the reader, doesn't it? You
have a good range of grammatical structures and you're ambitious in the vocabulary you use.
Another positive aspect is your use of linking phrases ('Another thing to mention...', 'As a
consequence...', 'To sum up....') which helps your writing to flow nicely. For the makeover, I
have commented on aspects of your English that wouldn't be considered too serious at FCE-
level but are points you may wish to remember for the future!
123
Marking Code
/\ Word(s) missing
- Omit word
C Capitalization
Gd Good
O Organisation
P Punctuation
PE Poorly expressed
R Register/Formality
SS Sentence Structure
S Spelling
T Tip
WF Wrong form
WO Word order
WT Wrong tense
WW Wrong word
FCE Info and Practice
FCE Home About FCESpotlight Paper 1FCE Writing ClassPractice TestsWord
Tiempo: En total son 80 minutos para todo el writing. Como consiste en dos partes,
recomiendo 40 minutos para cada parte, aunque puede que la segunda parte te
cueste un poco más. En ese caso, piensa en dedicarle más tiempo a la segunda parte
que a la primera.
Ejemplo de pregunta:
Ejemplo: Pregúntate qué tema tienes que tratar y qué es lo que debes recomendar.
En el caso que aquí presento sería "analizar en qué condiciones está la tienda de
animales y ver qué se podría hacer para atraer a más clientes."
Introduction
This report is intended for.../Este informe es para
The objective/aim of this report is to.../El objetivo de este informe es
Reporting results
Some people are saying...Alguna gente dice
Many people complained, suggested, recommended..../Mucha gente se quejó, sugirió,
recomendó
Presenting a list
The following items should be taken into account/Deberían considerarse los siguientes
puntos:
Please, consider the following points: Por favor, considere los siguientes puntos:
1.
2.
Making recommendations
Therefore, I would recommend that.. En consecuencia, yo recomendaría...
It would be advisable... Sería aconsejable...
How to get more clients for the pet shop "Meow" (Inventar un título)
1. Introduction: Poner cuál es el objetivo del informe y cómo recopilaste los datos.
2. Reporting results: Relacionar la información que los clientes han dado y lo que tú
mismo has observado.
3. Conclusion: Hacer una recomendación sobre cuáles serían las medidas a tomar
en tu opinión.
Nota: Este esquema te servirá para guiarte y no olvidar cómo debes contestar a la
pregunta.
Por ejemplo, imaginándote una tienda de animales (o cualquier otra tienda que
conozcas que tenga problemas para conseguir clientes. La vida real es tu mejor
fuente de inspiración).
El veterinario que viene por las mañanas está siempre malhumorado. The veterinarian
that comes in the morning is always bad-tempered.
Los clientes piensan que algunos productos son demasiado caros.Clients think that
some products are too expensive.
Has observado que la gente pide algunos productos que nunca están en stock. You
have observed that people ask for some products that you never have in stock.
No tienes suficiente información sobre los animales para explicar a los clientes. You
don't have enough information about the animals to explain the clients.
4. Redacta un borrador
Con estas ideas en mente redactamos el borrador. Lo mejor es que lo escribas en
inglés directamente, pero si te resulta difícil, prueba primero en español. (Podrás
escribirlo en el cuadernillo que te darán).
Introduction
The aim of this report is to find ways to get more clients for the pet shop "Meow".
My observations
I observed that three clients left the shop without buying. Also, there were a couple of
clients who did not like our policies..
Recommendations
I would recommend writing and implementing some shop guidelines
5. Redacta tu informe
Aquí tienes el ejemplo de informe (report) con el anterior borrador.
How to get more clients for the pet shop "Meow" (1)
Introduction (2)
The aim of this report is to find ways to get more clients for the pet shop "Meow". I
have kept a record of relevant facts that I have seen during a two-week period and I
have asked some clients their opinion on the shop.
What the clients say (3)
They did not like the veterinarian because he was sometimes rude to them.
They could not find certain products for their dogs.
Some products, like puppy-food, were much more expensive than in other
pet shops.
My observations (4)
I observed that three clients left the shop without buying anything because I could not
answer their questions about some of the new products. Also, there were a couple of
clients who did not like our policy of not returning their money when the fish they had
just bought died.
Recommendations (5)
In light of the above, I recommend writing and implementing some shop guidelines for
all the employees. These guidelines should, at least, include the following items:
Protocol with clients: How to greet them, offer information, apologise, call them
when the product they want gets to the shop, etc.
Shop organization: How to display the products, information about new
products.
Returning policies regarding fish and other animals.
Prices: Compare prices with shops around the area to offer better deals.
Cuidado con el número de palabras, ni te excedas ni te quedes demasiado corto. En
este caso tenemos palabras 233.
(2) Introduction. Primero digo sobre qué va el informe y luego apunto cómo he
conseguido la información para hacerlo.
(3) What the clients say. Utilizo subtítulos y viñetas (también pueden ser números)
para presentar la información. De esta manera, el lector puede comprender más
rápidamente la información. Observa, además, como casi todos los tiempos verbales
están en pasado
5. Revisa tu informe
Este paso es MUY importante. Una revisión de lo que acabas de escribir puede
evitar muchos errores. Además, procura escribir limpio y claro, evitando los tachones.
Ejemplo 1
Ejemplo 2
Ejemplo 3
You belong to an association that promotes sports among children, and you have
received money from a sponsor to either organise a bycicle race or a football match.
You have been asked to write a report describing the benefits for the children of
both events and saying which one you think should be chosen and why.
You have a part-time job as a recepcionist in a big hotel. You have been asked by
the manager to write a report describing the problems that hotel guests report
having during the night and giving your recommendations on how to solve these
problems.