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 ABOUT US JANAAGRAHA’S ACHIEVEMENTS AWARDS
CITY AND
STRATEGY RECOGNITION
MAP

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6 12 28 110 5
MESSAGE MANAGEMENT JANAAGRAHA’S PROGRAMME IN THE MEDIA CHALLENGES
FROM THE COMMITTEE CITY- OVERVIEWS
FOUNDERS SYSTEMS
FRAMEWORK

7 10 16 40 108 112
GOVERNING ANNUAL STRATEGIC FINANCIALS
BOARD SURVEY OF PARTNERS
INDIA’S CITY-
SYSTEMS
(ASICS)

8 22 104 116
 Our cities are in a mess. The challenges are too deep and systemic


 
 


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At the Janaagraha Centre for Citizenship and Jana Urban Space Foundation [JanaUSP] was cities if we ask two questions of our city leaders: ‘What is the City’s
Strategy for transformation?’ and ‘What does a 5-year or 10-year
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diagnostic covering four themes of the ‘City-Systems’ framework

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Economy, Equity, Environment and Trust and Participation; connect
urban India in the coming decades.



  
 
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these outcomes with 3 key perspectives: Development (including
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believe that transformational change requires two things: leadership and `

  

  






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over the last 13 years it has grown into a leading institution for systemic 



  


 9 City-Systems Strategy and Transformational Blueprints.

urban change in India. 

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RAMESH RAMANATHAN SWATI RAMANATHAN
 



 9
 S K DAS ASHISH DHAWAN CV MADHUKAR K K NAYAR

I am fascinated by how Janaagraha has Janaagraha’s work in improving quality of life Janaagraha is at the forefront of shaping the The Janaagraha program to improve the
emerged as a dominant voice in shaping and accountability in urban areas is praisewor- urban discourse in India. Their innovations Quality of Life of the Indian Urban Citizen
India’s urban agenda by getting the nation thy. By empowering citizens and policy makers at the grassroots and use of technology to attracted me to volunteer with them for more
to recognize the need for a City-Systems 
  



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improve civic engagement will have a lasting than a decade now . It is an organisation that
is facilitating effective implementation of leg-



 
 9 impact on urban planning and development. 



 




 
 




  




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Omidyar Network is proud to be associated transparent . In decision making the end has
I congratulate Janaagraha for successfully with Janaagraha. 
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Retired IAS as Secretary to

the Government of India. leading the way for socio-economic transfor- run to learn and validate what is proposed.
Founder and Director !
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Omidyar’s representative
Distinguished author. BS Yale. policy levels.
on Janaagraha’s Board

ALOYSIUS FERNANDEZ SRIDAR IYENGAR DR. VIVEK MANSINGH V RAMACHANDRAN

8 9
As an agent of change Janaagraha will face I was drawn to Janaagraha because of its '[




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pioneering work in addressing the mounting improving life of its citizens and competitiveness respects - its emphasis on involvement of
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and largely ignored challenges of a rapidly 

 
 

 
 







 



 

urbanizing India. I remain engaged and success of India. Janaagraha’s initiatives intervention at policy levels based on ground
enthused because of Janaagraha’s relentless
are truly transformational and have a huge 

 
 




focus on bringing systemic change to India’s

multiplier effect. The breadth of engagement evaluate the steps taken using strict methods
cities by turning well-conceived ideas
Chairman - NABARD into action. By giving civil society from all at Janaagraha from grassroots level to school of measurement and modern technology.
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various committees.Leading
Dr.Reddy’s and ICICI.   





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you wish to see’.

DR. GK JAYARAM MADHU KISHWAR PKH THARAKAN IREENA VITTAL

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Janaagraha’s big contribution lies in bringing I was drawn to Janaagraha because I could Janaagraha is an important voice in India’s
thinking people to choose their cause and the problems of much neglected urban India see that they were doing a good job of trying to <

 


 9

give it all they have. Ramesh and Swati to sharp focus. It has laid the foundations of a do good things. It is gratifying to be associated Their passion is unquestioned. Their patience
and a dedicated team of good people with new model of NGO activism by bringing in the with an organization which is trying to change is heroic. And their insights on what it will
  
  

 

Partner/Professor-Centre  

 

 
 
things for the better. The commitment of the 



 





chosen the cities as their ‘karmabhoomi’. for Study of Developing into the social sector. It has been fascinating leaders of Janaagraha to the pursuit of the reality of the starting point. The Annual Survey
So Janaagaraha is worthy of support for its & 
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to watch its growth trajectory over the last Former DG and IGP Kerala. uphill tasks they have undertaken is admirable. 
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Leadership Institute. Retail business.

Swati and Ramesh Ramanathan are co-chairs of the Janaagraha governing board. Above is an alphabetical list of the remaining board members.
 ROLE OF THE MANAGEMENT COMMITTEE

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Committee forms the internal leadership team

responsible for the strategy and operations
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environment that upholds our principles

and values. The Management Committee
is integral to our vision of growing and
10 11
institutionalizing the organization as we move
further into our second decade of work.




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PARTHASARATHY GOOPTU SAPNA KARIM Maj Gen (Retd.) KR PRASAD SYLVIA VEERARAGHAVAN SRIKANTH VISWANATHAN
consists of:

 

 
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Sapna is the coordinator of the Human Gen. Prasad retired from the Indian Sylvia has over 23 years of work Srikanth coordinates the PROOF
in sales & marketing in NGO’s–like Resources and Volunteer Management Army. He taught Military Law and Police 
 
 

programme. He brings with him eight


 


(HRVM) programme at Janaagraha. She duties to the Corps of Military Police. ‚ 

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testing practice and process evangelist. and audit. He worked at Standard
with Pepsi & Dunlop. In addition to his Janaagraha since its inception 13 years Bangalore. He is currently the Coordinator Sylvia is also a member of the ISO/IEC Chartered Bank and KPMG during this

 

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ago. Under her leadership more than of Janaagraha’s Grassroots initiatives; JTC7 Working Group 26 software Testing. 




 
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 An actionable framework for transforming City-Systems Strategy Framework: Transforming India’s Cities
India’s cities and towns Increase
Improve City’s Economy Improve City’s Equity Improve City’s Environment
trust &
Quality of Life participation
Towards the end of FY 2013-14 Janaagraha developed a new practical The Quality of Life perspective comprises outcomes that citizens strive Perspective Improve Mobility Increase
Create more
Affordable
Improve Social Improve Energy Improve Heritage of city
governance tool called the City-Systems Strategy. We believe there are 


 







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Jobs in the City Sector Outcomes & Environment & Culture dwellers
Network Services Housing Stock
several projects and reforms required in cities to achieve high Quality of
The Development perspective principally covers development projects
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Mobility & Energy &

 

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Improve Job Creation/ Affordable Social Heritage &



 


 


Network Environment
Project Selection Clusters Housing Infrastructure Culture
enablers of such projects—spatial development plans and strategic Development Infrastructure Management
whole gamut of other aspects.
12

 9 Perspective Improve Plan Plan Plan Improve Maximize Optimise Increase 13
Financial
The City-Systems Strategy represents a comprehensive and systematic
The Policies and Processes and the Leadership and Capacities Spatial Planning Preparation Implementation Enforcement
Management
Revenues Expenditures Transparency
approach that encompasses all of these in a single framework. This
perspectives are constituted by systemic factors that provide a solid





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four
 


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Improve Coordination Improve Urban Planning Improve Processes for Improve Accounting
perspectives:
to Quality of Life are accompanied by deep-rooted reforms in institutional Policies & among Civic Agencies & Design Standards Citizen Participation & Audit Systems

processes and capabilities.

Processes
1. Quality of Life
Perspective Adopt Open Government Simplify Lateral / Technical Simplify Online Enhance PPP Regulations
Procurement Processes Recruitment Processes City Services & Procurement Systems
2. Development The City-Systems Strategy with its four perspectives should be given
life by the collective vision of governments and citizens. Each city must
3. Policies and Processes Leadership &

 

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Increase Skilled Urban Increase Number of Staff Increase Empowerment Increase Legitimacy
Capacities Management Team to Deliver City Services of City Representatives of City Representatives
4. Leadership and Capacities 
 


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Perspective
the constituents of each of the four perspectives should be understood Figure 8

in greater detail.

A Transformational Blueprint is a roadmap for the city leadership to achieve

Implementing the City-Systems Strategy 
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should identify relevant projects from their City-Systems Strategy to directly
improve a city’s Economy or Equity or Environment





  
 

 
The successful implementation of the various elements of the City-Systems
the Trust and Participation of city dwellers. It should also choose some
the success of activities and initiatives across all Strategy



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perspectives of the City-Systems Strategy. Processes and Leadership and Capacities that may not directly improve
milestones need to be achieved and within what timeframe. This roadmap
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is called a Transformational Blueprint.

that make high Quality of Life sustainable in the long-term.
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the Leadership and Capacities. This results in balancing short-term and
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overall achievement of the project itself. ; 
 


  

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Janaagraha Centre for Citizenship and Democracy and the Jana Urban

 
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Imagine the multiplier effect when all projects prioritised by the city The City-Systems Strategy and the Transformational Blueprint can be
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(but often ambiguous and unrealistic goals without action plans) to a term based on their respective Transformational Blueprints. leadership teams across the country that are willing to commit to the





 



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City-Systems Strategy approach of transforming Quality of Life in their
The City-Systems Strategy and the Transformational Blueprint together in cities.
Quality of Life outcomes.  9
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Chief Ministers and City leaders can combine the strategy and the blueprint  



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tool of measurement and accountability with a strong bias towards
by taking the following steps: Jana Urban Space Foundation have a proven track record in implementing
  

 


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systematic action.
14 ’
Envisioning a City-Systems Strategy systemic changes in India’s cities and town. 15

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government by communicating the progress of these initiatives to all city




 
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crucial elements of the City-Systems Strategy as part of the mandatory

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governments to achieve the following reforms:

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Spatial Development Plans

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Leadership and Capacities

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Public-Private Partnerships

Opinion leaders

 


 



 








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accountable for transforming the Quality of Life in a city.

 URBAN PLANNING & DESIGN POLICY
Distilling urban challenges - The City-Systems Framework as We lay the foundation for sustainable urban de-
velopment through robust planning and design
a frame of reference. policies that respond to contemporary demands
and aspirations, respecting federal structures
and democratic principles.
URBAN CAPACITY BUILDING
We facilitate better training of Bureaucrats/Ad-
ministrators to strengthen local government in
India, and undertake advocacy to ensure Urban
Local Bodies (ULBs) are adequately resourced.

URBAN PLANNING PRACTICE

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We develop spatial plans that anchor the long-

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term political, social, economic and environ-
frustrate us daily as city-residents. But these are only the symptoms. They are visible elements mental vision for cities and regions in India,
and guide all public agencies towards deliver-
of a systemic failure in the governance and management of our cities. Any number of band- ing on that vision.










  
 

are treated. Figuring out a way by which the challenges of cities can be distilled into a frame of URBAN DESIGN PRACTICE
16 17

   
 
reference


 


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and restore pride in our civic spaces through
We call this our City-Systems framework and view the challenges of our cities through the lens of urban rejuvenation projects.
 

 
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our cities and creating a more sustainable urban future.

BALA JANAAGRAHA PURE Lists
 
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   We empower urban voters with cleaner voter
local level civic education. lists, leading to higher voter turnout and higher
1. Well-structured Urban Planning and Design
quality elected representatives.
PROOF
2. High levels of Urban Capacities and Resources We create transparent and accountable Urban
Local Government by encouraging reporting,
3. Empowered and Legitimate Political Representation disclosure and open budgeting.
4. Transparent, Accountable

Participatory Cities
COMMUNITY POLICING
We aim to improve the safety of our
neighbourhoods through citizen-led community
Quality of life is a direct result of the City-Systems that underlie each of the four themes – the policing, and to bridge the gap between citizens
and police through closer collaboration.



  
 



   



processes.    

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Systems. We give citizens a platform to connect with one
another, and with their civic agencies / local
governments, to make a real a difference in
their own neighbourhoods.
I PAID A BRIBE.COM
We use the voice of citizens to tackle transac-




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vices.
 and an improved National Urban Mission that can provide a holistic framework for urban
What interventions Janaagraha and Jana Urban Space
transformation in our country.
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civic curriculum for 8th grade students. This started in one school in Bangalore over 10 years
strategy that is based on a systems-framework, or what we call a ‘City-Systems Strategy’,
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over 400 schools across 20 cities, touching
and then creates a 5-to-10 year Transformational Blueprint that is based on such a clearly-
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advocate for such a holistic framework of city-systems. Such ‘big picture’ advocacy takes time:
model that has allowed the Bala Janaagraha programme to spread across multiple cities and
getting stakeholders to see the power of such a holistic approach, to recognise that there are
hundreds of schools. This approach to partnerships is also evident in many other programmes
no other alternatives for sustainable, scalable change, and then to commit to embark on this
that we run.
journey of change.
Platforms: We believe strongly in the transformative power of technology to create scalable

  




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change. Janaagraha’s Online Group has already created two technology platforms: www.

 




 
  




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demonstrate scalable success in these initiatives. The targeted interventions we have chosen
to bring the power of technology to help citizens solve local issues in their neighbourhoods.
to undertake are plotted against the four dimensions of the City-Systems framework in the
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chart on the previous page.

 

 


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Our approach to create scalable change is via one or more of what we call 3Ps

 
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over 10,000 complaints being reported, 8000 having been addressed,
Policies: The most sustainable change comes when policies change. We have several initiatives
50+ Champions of Change being recognised and hundreds of communities of change being







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quality of life. Getting cities to adopt this will require advocacy with multiple stakeholders. Even
performance disclosure and audited statements from cities; better accounting standards for 

 

 



 





  



preparation of municipal accounts; Service Level Benchmarks for urban services; Destination 



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Organisation Charts to improve urban management capacities; PURE (Proper Urban Electoral) want to see change actually happen on the ground. This is why we say that we are not a ‘Think
LIST reforms on how urban voter rolls are prepared and updated by the Election Commission; [



‘Thinking Do-Tank’.
20 21
Dr.Rajiv Lall - IDFC Foundation Kavita Ramdas - Ford Foundation Adi Godrej - Godrej Group Jayant Sinha - BJP N R Narayana Murthy - Infosys Mohd Azharuddin Mat Sah - PEMANDU Sanjay Purohit - Infosys Barjor Mehta - World Bank M Ramachandran - Former Sec. MoUD Cherian Thomas - IDFC Foundation

Programme Mission =



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ASICS RESULTS 2013-14
platforms) do we use to create scale? ASICS CITIES
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City-Systems in India’s leading cities. City-Systems refers to the Ahd Ahmedabad Lck Lucknow

 




   


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accountability mechanisms that go into the functioning of a city. We

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We aim to catalyse policy change at all three levels of government

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and providing a higher Quality of Life to citizens.

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Chd Chandigarh Pun Pune

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highlighted in ASICS will be used to initiate sustained reforms.

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administrators and policymakers with a diagnosis of systemic

VOICE survey – a relationship that is almost certain to grow as we
reforms needed in their respective areas. It also seeks to provide



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Programme Achievements at a Glance Our Vision
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All Indian cities score dismally across all four city-system components averaging 3.3 compared to London and New York who score 9.6 and 9.3
The programme has produced two ASICS reports. While the Inaugural We envision a future in which we reach a consensus with key urban respectively
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stakeholders on the need for a City-Systems approach to urban
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Chandigarh owing to its weak legislation scores the lowest with 2.5
21 cities. These were assessed against 83 questions covering 115 9
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stakeholders that work on urban issues.

  
 




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when compared to mega cities like Bangalore and Hyderabad
 9
 on 10 as against the global benchmarks of 
  


 



spatial development planning. speakers and the insights they provided on Framework for Indian cities. The panelists
ASICS Report 2014
London and New York which scored 9.6 and are compliant with the Model PDL only the four components of the City-Systems ”
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9.3 respectively. On the individual City-System 


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framework. These speakers included: ‚

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the 21 cities have disclosed their internal Conclusions: `<
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^ ; audits in the public domain and none have ASICS has brought to the fore the fact that Bank and Ramesh Ramanathan – threw light
Systems. disclosed their audited annual accounts. Indian cities are lagging behind in basic on the essence of what constitutes a City-
elements of the City-Systems framework. Systems framework.
The performance of Indian cities is equally poor
across all four aspects of the City-Systems The report also highlights the interconnected
Thus, we observe that lack of participatory
framework. Average scores of Indian cities in nature of the City-Systems framework and
mechanisms cuts across sectors. All the
each of the City-System components are: underlines the need for progress on multiple
24 above highlight the need to move from opacity 25
fronts by cities to be able to deliver high Quality
to Open Cities.
of Life to citizens.
i. Urban Planning and Design 2.2 Adi Godrej speaks on Urbanisation and Philanthropy

+
 
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Annual ii. Urban Capacities and Resources 2.6 Other Observations:
&$  ' )  & #  "%&'&
ASICS National Event Report
iii. Empowered and Legitimate Political Rep- 1. We also observed an asymmetry in cities
i. Urban Planning and Design – Liu Thai
evaluated 21 Indian cities spread across 18 resentation 4.9 in respect of the position of Mayors and Panel discussion on City-Systems Strategy and

!
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City-Systems Framework
states and used London and New York as the institutional capacities of cities. Only
iv. 
  

 - The ASICS National Event held in New Delhi Redevelopment Authority
benchmarks. The assessment was based on eight of the 21 cities in India have directly
pation 3.3 
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83 questions covering 115 parameters across *   $ #/ ii. Urban Capacities and Resources – Mohd
 

 

Maira pertinently pointed out the importance
the City-Systems framework dimensions: *
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2. Cities also suffer from      

 



of asking people about what the system
Urban Planning and Design; Urban Capacities Malaysia
Key trends: #  #   7. There is a need and prominent urban stakeholders coming should do for them as the city itself is not
and Resources; Empowered and Legitimate
to strengthen our audit mechanisms which together for a host of rich conversations on iii. Empowered and Legitimate Political a manufacturing or technical system but a
 
%  Z


1. ASICS found that 16 of the 21 ASICS cities
are clearly a prerequisite for accountability. shaping India’s urban agenda. The lack of an Representation
”
‚
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system for the people. Thus it was essential to
Accountability and Participation. have passed the Community Participation
integrated and systemic approach towards our •
 


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  have strong platforms for collaboration.
Law


 

„

3. Urban Planning remains a cause of
ASICS 2014 found that Indian cities are grossly cities was highlighted in the ASICS 2014 report
enacted this in true spirit. concern with all Indian cities scoring iv. Transparency, Accountability and
underprepared to deliver a high Quality of Life that was released on the occasion and emerged
zero on implementation of spatial Participation
”
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=
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that is sustainable in the long-term. This is 2. = 


 



+
 
a recurrent theme in panel discussions and Mohd Azharuddin Mat Sah brought a global
development plans. The National Urban 
 
=
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particularly worrisome given the rapid pace has any semblance of participation in the speaker interactions. perspective to the discussion by elaborating on
budgeting process. Spatial Planning & Development guidelines
of urbanisation in India coupled with the huge how Malaysia aimed to become a developed
2013 hold out hope that cities will make
backlog in public service delivery. The 21 3. 

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The day began with a panel discussion on country by 2020 through the motto ‘People
up for lost time by undertaking systematic The audience was held captive by global
Indian cities scored in a range of 2.5 to 4.0 by a Public Disclosure Law


City-Systems Strategy and City-Systems  

[9
„
 


 need to break silos by creating institutions for institutions and organizations aimed at a three- Inaugurated in 2013 in 11 cities across the accountability of elected representatives
collaboration between the private sector and EMPOWERED AND LEGITIMATE step approach of “inform, consult and empower”.  
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and institutions; the quality of engagement
government. POLITICAL REPRESENTATION pulse of citizens to get their perspectives on with public services; self-reported household
their city’s quality of life and quality of City- infrastructure indicators; civic knowledge; and
Michael Caudell-Feagan elaborated on Conclusions:
Systems. These insights provided us with civic participation. Providing data across this
increasing legitimacy of democratically elected There was overwhelming consensus among 




&

wide range of issue areas gives us a holistic
Individual Presentations on institutions through clean voter lists. “Cleaning those gathered that the components of the +[
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picture of citizens’ view of their quality of life
aspects of the City-Systems voter lists depends on the systems which run City-Systems framework were interwoven allow us to probe into other key issues related /Ž]0
@ 

^ ;& 
/Ž^&0



Framework Swati Ramanathan and Liu Thai Ker discuss

Urban Planning
the elections. There are no norms or standards. and an integrated approach towards urban to citizen’s daily lives in India’s metros. 

 
 



  
  
    
    transformation was the need of the hour. an empirical basis to measure indicators over

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he suggested. Ramesh Ramanathan encapsulated this aptly 





 


 

26 





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27








“a hard- are performing.
scaled up to the 21 cities across the country
URBAN CAPACITIES AND
URBAN PLANNING AND DESIGN systems approach – like the pieces of a bike. All 
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„

RESOURCES
the pieces come together to create the value of 
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 *9







 

the bike. This is the approach that Janaagraha indicating a trend where mid-sized cities (as
Mohd Azhar Mat Sah focused on strong po- The key issue areas which VOICE measures
On individual aspects of the City-Systems considers for improving urban life.” 

; 



‚

 



 



 
include: citizens’ perception of ease of mobility

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administration with the need to diversify the na- and transportation; quality of environment;



 


9
more in the eyes of citizens.
tion’s workforce by bringing new talent for big access to public amenities; safety and security;
„


 

 



projects. Referring to Malaysia’s performance

character among government authorities were
management delivery unit (PEMANDU) he said Michael Caudell-Feagan and B Panda discuss the issue
the prime steps towards achieving capacities of voter list accuracy
“ PEMANDU sits ‘in the middle’ - above normal civil
and creating a master plan. The most
servants and coordinates between the supply and
 


 


 

demand sides of human resource “

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%‹&%€‹^ƒ

people. “It is important for authorities to convince Biou Kerina Wang presents on the need for
ACCOUNTABILITY AND open governance
its citizens and then legislate. Technology will PARTICIPATION
support infrastructure as well as the city plan and “



 
 *

 

thus facilitate what you can create. If you can Biou Kerina Wang cited a World Bank study to
get all this done, you enjoy good education, good show how India does well on open data when
VOICE AWARDS
economic prosperity”

9 it comes to the private sector but not with The ASICS Event also saw the second edition



 9



of the Voice of India’s Citizens (VOICE) awards.
Mohd Azhar Mat Sah and M Ramachandran discuss  *; 






the issue of Urban Capacities Winners of both VOICE Awards 2014 - Thiruvananthapuram
 KEY

2013-14
Shankar Mahadevan sings Mujse Hogi Shurvaat
at the launch of www.mainerishwatdi.com

URBAN PLANNING & DESIGN URBAN CAPACITIES & RESOURCES

URBAN PLANNING & DESIGN POLICY URBAN CAPACITY BUILDING

Improving Urban Planning practice via National-level policy Ensuring adequate capacities and resources for the ‘last mile’ of
reform. government - Municipal Bodies - to directly impact citizens at the
neighbourhood level.
National Urban Spatial Planning and
Development (NUSPD) Guidelines Destination Organisation Charts
produced by JanaUSP endorsed by Planning Commission New advocacy stand launched to produce replicable Destination
28 and Ministry of Urban Development for future dissemination “ 
^ 

‚
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+;

29
to states as blueprint for spatial plans nationwide. partnership with AonHewitt and Greater Hyderabad Municipal
 ";<*/

URBAN PLANNING PRACTICE

Laying a solid foundation for the future development of

`‰^ 
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agreement with Tata Group and Government of Orissa

Principal advisor for Urban Planning to

the Government of Orissa
Swati Ramanathan (Chairperson Jana USP) will serve as
principal advisor for Urban Planning to the Government of
Orissa – focussing on the formulation of spatial development
plans.

URBAN DESIGN PRACTICE

Giving Bangaloreans a world-class central road network.
Seven interconnected
Phase 01 TenderSURE roads Rs. 115 Cr
(USD 20 Million)
designed by JanaUSP and under construction in Bangalore
with Rs. 115 Cr (USD 20 Million) government support.

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…

REPRESENTATION PARTICIPATION

PURE Lists PROOF

Working for government acceptance of Proper URban Informing quality of life debates with never-before-seen hyper-local
Electoral (PURE) Roll Management model. data at the neighbourhood level.
27 Assembly Constituencies Ward Quality Score (WQS)
MoU with Election Commission of India 198 wards of Bangalore
30 Rollout of the PURE process across 27 Assembly 31
WQS compiled from over 50,000 data points and released for all
Constituencies of Bangalore under MoU with Election
$–—


`


@ 


 

 

Commission of India.
outlays.
Making a difference to voter turnout through clean voter lists.

14% increase in turnout between Union

Election 2009 and State Election 2013
in =Ž&
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,%€

”
& 
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BALA JANAAGRAHA
Delivering local - level civic education to school children across India.

Reaching out to:

16,500 students
in 236 schools
Across 11 cities
during 2013-14

Janaagraha staff helping voters during the Rise Up: Register to Vote campaign Bala Janaagraha students present their civic project on urban roads
 „9
„
‚ 
'

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…

Commissioner - Bangalore City Police

COMMUNITY POLICING
Improving the safety of our neighbourhoods through volunteer-
driven Community Policing.
Janaagraha Community Policing
7 Police Stations
Launch of Janaagraha Community Policing programme in 7

  

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partnership with Bangalore City Police.

32 33

!
 


 

 


ƒ
`

I PAID A BRIBE.COM I CHANGE MY CITY.COM

Harnessing the voice of citizens to bring an end to retail corruption. Bringing the civic community and civic agencies together to solve
urban challenges.
4.5 Million visitors, 10 partner countries
6000 real life civic issues resolved
2500+ reports, 645 + cities
26,000 registered users
66.21 Cr Rupees Bribes reported
200 groups
Crossed 4.5 Million visitors on www.ipaidabribe.com. Achieved
"\##™
 


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˜˜9"$
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1 million + Visits
Rupees in bribes reported. Over 6000 real life civic issues resolved at the neighbourhood level
through citizen action.
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launched in 10 partner countries. (Sri Lanka, Kenya, Zimbabwe,

www.ichangemycity.com and counting.
; 
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 L C Jain - Former Janaagraha Advisory Board Member and Indian Ambassador to South Africa

APPLIED RESEARCH PROGRAMME PLANNING & DEVELOPMENT

Informing discussions on quality of citizenship in urban India €

  


 

 
< 
 




9 planning and review structures.
Janaagraha Brown Citizenship Index (JB-CI) 100% track record
 ;
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of meeting the organisation’s growing annual budget year-on-year
collaboration with Brown University, USA. through attracting and retaining donors.

Crowd-sourced Retail Bribery Index (C-RBI) Balanced Scorecard

Using data to advocate for reduction in retail corruption on Institutionalised internal Balanced Scorecard for Janaagraha to set
government services. C-RBI constructed from online and on 


 


 
 

ground survey data to map corruption trends across government and individual level.
34 35
  
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TECHNOLOGY HRVM
Supporting Janaagraha and JanaUSP’s technology architecture – Building the team needed to deliver on our mission
 

 9
Peopleworks
Reduction in loading time
Implementation of Peopleworks for HR management at the
Implementation of performance improvement methodologies for
institutional level.
both on-line platforms www.ichangemycity.com and www.ipaidab-
ribe.com leading to a reduction in loading time.
Sharepoint 167 Volunteers
Implementation of Document Management System Sharepoint at
the enterprise level. Engagement of 167 volunteers in 2013-14 who clocked a total of
1336 hours.

The Janaagraha HRVM team

 36 37

2013-14
URBAN PLANNING & DESIGN URBAN CAPACITIES & RESOURCES EMPOWERED & LEGITIMATE %‹&%€‹^ƒ
^^“,‹`+]+ƒ
…
POLITICAL REPRESENTATION PARTICIPATION

’
URBAN PLANNING & DESIGN POLICY ’
URBAN CAPACITY BUILDING ’
Proper URban Electoral (PURE) LISTS ’
BALA JANAAGRAHA

’
URBAN PLANNING PRACTICE ’
PUBLIC RECORD OF OPERATIONS & FINANCE
(PROOF)
’
URBAN DESIGN PRACTICE
’
COMMUNITY POLICING

’
I CHANGE MY CITY.COM

’
I PAID A BRIBE.COM
38 39
 THE YEAR IN REVIEW





 

‹,&
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 ;


Programme Mission =



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NUSPD 2013 Guidelines outputs. The policy framework and institutional


 

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platforms) do we use to create scale? A National Blueprint for Spatial   




chapter 5.
We lay the foundation for sustainable urban development through strategy of leveraging policy change to scale

robust planning and design policies that respond to contemporary Policies Planning the impact of our initiatives. While JanaUSP Chapter 6 lays out a proposed Planning
cannot by itself produce spatial development !

chapter 7 details the planning


 
 

  






 



+
process. Chapter 8 elaborates participatory
democratic principles. Producing National Urban Spatial Planning and Development   





chapter 9
we can help steer Urban Planning policies
"@>&V; for adoption by Ministry of Urban Development and achieve better master planning nationally  









Why that’s important… (MoUD) as a world-class blueprint for Spatial Planning India-wide. implementation.
through the acceptance and dissemination of
Better urban planning and design policies mean better road the NUSPD framework. Chapters 10 and 11


  

40   
 
 ;
  



Advocating for policy-level adoption of the TenderSURE 41





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equitable growth that respects the environment. In the end that 
 




 







 

+9

means better cities for a sustainable urban future. A Closer Look at NUSPD Guidelines 
 




 

cities.
Volume 1 of the draft NUSPD Guidelines - Policy Report
Volume II: The Code Book provides
Partnerships 
‹,&

"#$Œ
 



recommended normative standards.

volumes:
`



!

JanaUSP has submitted Draft National

Partnership with MoUD to develop and implement NUSPD Urban Spatial Planning and Development
Volume 1: This is the Report of the Inter- the recommendations are linked to key
Programme Achievements at a Glance Guidelines India-wide.
"@>&V ; to the Ministry of Urban
Ministerial Committee that was created by the development drivers against the themes under
‚ 

,
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Development (MoUD). The guidelines focus

Produced draft National Urban Spatial Planning and Develop- Partnership with Karnataka State Government

 
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on improving the urban quality of life through

#"@>&V; for adoption by the Union Government pilot TenderSURE roads in Bangalore. INSPIRE (Integrated Spatial Planning including are both concrete benchmarks and less
developing robust spatial development plans.
and dissemination to States in India as part of JnNURM II. a Regional Emphasis). It has eleven chapters concrete policy pointers. Every effort has
&


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,







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Our Vision 


  
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Spatial Planning and Development (USPD) Act. 


 
 



Working relationship with Ministry of Urban Development subsequently been endorsed by the Planning
 




9


"*>V
V. We hope that by setting robust benchmarks and standards for urban Commission as a central piece of the reforms The 

  lay out the evolution
have been referenced for further reading as







+
 
 
 

under JNNURM II. It is anticipated that all cities of urban planning in India and the NUSPD
desired. Some successful planning concepts
Produced two-volume TenderSURE
/&  

,
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participating in JNNURM II will be required to 
 

 




 






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processes for urban roads – leading to better cities and a higher quality emerging national policy recommendations.
prepare and submit Spatial Development Plans amongst them the use of “transect” sectors for

 
+;9
of life for urban residents. 








Chapter 4



 
  
form-based zoning guidance.
for the third level of plan based on the footprint and introduces the three levels of plan
 Volume III: The Data Book is a functional tool Distribution of Urban Population in Census


9
,




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Statutory Towns by size of UAs/ULBs

 



 




The Census 2011 points the needle towards an important direction to navigate the country through
 





 

the forces of demographic change with informed prioritisation. Projections for 2031 anticipate Making A Difference
  


 




that 255 million urban residents will live in 97 cities of million plus population. The most pressing
of the framework: economy and livelihood; challenges of urban growth will be in the top 97 urban agglomerations followed by the remaining
mobility and networked infrastructure; 400 cities with 1 lakh plus population. Tackling the spatial implications of the growth of these 497
affordable housing; social infrastructure;  



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environment and disaster management 


 
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decades.
42 ^ 



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43

 




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 9

JanaUSP Chairperson - Swati Ramanathan and

Urban Development Minster - Mr. Kamal Nath
discussing NUSPD Guidelines Urban Development Minister - Mr. Kamal Nath

>10 million size city region Kamal Nath on the importance of NUSPD Guidelines

Any initiative that aims to create policy change is only as strong as the traction it gains with
5 million to 10 million size city region 
 9

‹,&



 

  



 

with enthusiasm by the Ministry of Urban Development and the Planning Commission.

1 million to 5 million size city region Transcript:

“It is necessary to introduce a new approach on how we produce, implement, and enforce these
500 K to 1 million size city region plans. The National Urban Spatial Planning and Development (NUSPD) Guidelines have been
drafted afresh as an attempt to meet the changing requirements of already urban and newly urban
100 K to 500 K size city region areas in India. Producing robust spatial development plans and guiding the development initiatives
of cities will be a key consideration of JnNURM…..We believe the NUSPD Guidelines will be a
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 valuable aid for the State Planning Authorities.” - Urban Development Minister, Mr Kamal Nath

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 THE YEAR IN REVIEW

Cuttack region in line the with the NUSPD the C.B.D. has got restricted within the hub of
Programme Mission =


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Bhubaneswar Project – framework. Formulating spatial development the old city. Rapid urbanization has created
platforms) do we use to create scale? ',&
 











blight and serious congestion problems and
=

 




; 
 




 


 



+

the Government of Orissa. is important at this critical juncture in the growth challenges for the city.
Partnerships of these two cities. Well thought out master
and guide all public agencies towards delivering on that vision. These challenges could be resolved with the


 

 

ward level planning process as a mechanism



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Tripartite partnership with TATA group & Government of of decentralized planning within a larger city
Why that’s important… €@ 0






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Orissa on spatial planning for Bhubaneswar / Cuttuck region. level planning and by developing the unused
 





 

”
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environmentally damaging and economically
pockets in the region. Ward level planning could
Ward – will mean a higher quality of life for citizens from the broadest  






address multiple sectors including network


 





 

 9 in many of India’s more developed metros.
46  



  
47


 

  



 

 


integrating the overall development planning

An insight into the Cuttack Project
process to the micro level.
Programme Achievements at a Glance Our Vision Cuttack 3D View - Produced by JanaUSP
To carve out issues at micro planning level in the
Spatial Development Plans (SDPs) produced for 6 towns in inner city area together with the geographically
We hope to see robust spatial plans developed across multiple localities
As part of the Janaagraha and JanaUSP 
 
 

& 



Chhindwarra District – Madhya Pradesh. 

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collaboration with Tata Group and the with the perspective of incorporating the
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objectives according to the NUSPD guidelines
SDP produced for Jaipur. drafted @  >! &    V$#"@>&V has accepted an advisory position for the namely:
Guidelines. State Government of Orissa. As author of
Pilots underway or under consideration for Valluvanad/ Perinthal- ’
Specifying development regulations (DRs)
the National Urban Spatial Planning and
mana, Rajam, Bhuvaneswar. and conservation regulations appropriate
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to the form of the city zone

serve as Principle Advisor for Urban Planning Cuttack City Centre Block Model
Produced by JanaUSP




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of the three levels of Spatial Development  

 

 


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enhancement.
The city of Cuttack is bounded by embankments
Bhuvaneswar and Cuttack will be the cities of
along the river banks on three sides and ’




 

focus.
hence due to its particular geographical  







This position will allow Swati to help shape  


 


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neighborhood centres.
the sustainable growth of the Bhubaneswar/ 
 
 



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Andhra Pradesh (for GMR

Group) Making A Difference

Persistence pays off in Rajasthan

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Ramanathan in her new role as Member,

State Planning Board, Government of
48 Rajasthan. Several Policies and Projects on 49



  




two are underway:

i. Formulation of the draft Rajasthan !




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Background
Kota, employing the NUSPD guidelines








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JanaUSP’s Rajam Urban Design Plan aims developed by JanaUSP for the Ministry of Swati Ramanathan was commissioned in 2005
which is a project that was spearheaded in
to design four key infrastructure and urban ,
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to produce spatial plans for Rajasthan by the then
Cuttack Eco-sensitive Map - Produced by JanaUSP 2006 but suspended in the interim years. The
design projects for the town of Rajam in Andhra  









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Plan for Jaipur (which was published but not
Pradesh. The plan would critically analyse the Heritage Act for the State of Rajasthan and in
on cities within the Delhi Mumbai Industrial carried forward after a change in government). On
 
  






 


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best suited implementable key projects that  

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influence. Development strategies will include 


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would increase the quality of life of the residents hope to present comprehensive legislative relationship with Swati and JanaUSP - as evidenced
key themes of Housing, Transportation
of the town. A presentation was prepared by 






by the projects outlined on this page. We believe
Networks, Economic Activity, Social
the JanaUSP Planning Team which outlined protect the vast and diverse heritage of the 










Infrastructure, Landscape and Environment,



 
  

 
State of Rajasthan.  
 

 



and Heritage. The aim is to develop integrated

proposed projects for Rajam. It was presented in ii. The other project involves producing three relentless persistence and an acceptance of the
spatial development plans that provide for
2013-14 by Ms Swati Ramanathan to the GMR long cycle-time for change. We now look forward to


 


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bringing to fruition a project that was begun some

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city-regions in Rajasthan – Jaipur, Jodhpur, urban Rajasthan.

Cuttack City Centre 2D View the state of Rajasthan!
50 51
 THE YEAR IN REVIEW

the way for TenderSURE Phase II (involving hierarchy of connectivity

Programme Mission =


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a further 4 roads and an urban rejuvenation
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platforms) do we use to create scale? Roads under construction project for Brigade Road). Jana Urban Space
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pain point for citizens – and restore pride in our civic spaces through of transport equitably
Policies
urban rejuvenation projects.
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Working towards adoption of TenderSURE standards by State and agencies
Why that’s important…
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’ Ensures networked utilities beneath and

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above the road are laid systematically

road construction and ensure city residents have world-class roads – ’ Drastically improves road life-cycle
’

52 Partnerships 53
based on the principle of equity for all road-users. This means less
’ Standardizes procurement and contracting
’

 

 
 






TenderSURE Phase 01 - Cunningham Road Site meeting at Cunningham Road with

between motorised and non-motorised transport. Lodha Group
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saw the commencement of construction on   








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Programme Achievements at a Glance Partnering with other corporations and philanthropists through our
with TenderSURE design standards. The  
  

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‘Adopt a Road’ initiative.
emphasis of this ‘Tender SURE Phase 01
Two world-class pilot roads
 

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20 million).
procurement and design standards. We then hope to see TenderSURE 

 
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7 Phase 01 roads designed by the team and under construction by  

 






 

  



 

 

  
seven key elements of urban road networks
contractors in Bangalore with 115 Cr (USD 20 million) of government 

 


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the power of the TenderSURE model. It will which are currently under-provided or non- +
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support – to create a showpiece central road network in the city- 






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showcase the new street design (based on
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government. This Public Private Partnership At the heart of this transformation is ‘Mumbai a Mobility Master Plan for the estate with
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recommendations and solutions.
and Cunningham Road. These walk throughs with world-class roads in the shortest possible 
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Making A Difference
will enable citizens and stakeholders to time. Huskur Road is being redeveloped Mahalakshmi Racecourse to Deepak Cinema an analysis report to ELCIA on key mobility



  









 
Junction. The redesign of the Mile includes 

 
  
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city will be transformed into. JanaUSP hopes  

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Nov. 23rd Public Participation Event
assets like these will instil civic pride and create Karnataka and JanaUSP. The road is currently flyover under-spaces and the design of a 1 acre 
 





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under construction and is estimated to be park. It is a partnership between JanaUSP and shuttle routes).
with IChangeMyCity.com organized a public
but is a public space which is shared equally completed by August 2014. Lodha Group. Three chosen alternatives will be further participation event to kick start TenderSURE
54 

 

 
 



 

 
phase 01. Residents living on and around 55
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designated areas for street vendors and street alternatives in 2014. the seven roads were invited to participate
 

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furniture. “Mumbai Mile” Partnership   





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in this unique event where they got to see

proposed designs for their roads and raise Shantinagar MLA - N A Harris - Interacts with
was then translated into 3 conceptual design Residents of TenderSURE Phase 01 Roads
their issues and concerns. A panel of Mr. NA
  


 



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Redesign of Huskur Road Lower Parel in Mumbai was once desolate

stakeholders. Work on the schematic design
 

 
  

 

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through PPP model will start as soon as one of the alternatives is ``‚0
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Master Plan timelines and addressed the residents’





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concerns. The residents were invited to

join online communities for their respective
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estate which houses some of the top IT could voice any grievances and get regular
Huskur Road under construction Mumbai Mile - Proposed Market under flyover companies in Bangalore) is plagued with project updates. Volunteers were requested

 





for the position of TenderSURE ‘Mitras’ –





@ 


The TenderSURE model enables private parties
to support the redevelopment of urban roads in
representatives of the residents to act as a
advent of mill redevelopment projects it is fast
growing into a vibrant urban neighbourhood
for commuters. Electronics City Industries conduit with government throughout the life
Mobility Master Plan for Electronic City Residents raising concerns and queries
Association (ELCIA) has signed an MoU of the project.
Internal Connectivity
56 57
 THE YEAR IN REVIEW

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Destination Organization Chart
Programme Mission =


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Destination Organisation V $
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platforms) do we use to create scale? Charts (DOC) - Partnership with the completion of the DOC for the Bruhat
The DOC initiative aims to strengthen Municipal
We facilitate better training of Bureaucrats/Administrators to  

 
 

  

  



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Policies
ensure Urban Local Bodies (ULBs) are adequately resourced. is a critical driver of quality of life. Municipal






 



Pushing for adoption of Destination Organisation Charts as a

responsible for delivering the infrastructure
Why that’s important… blueprint for achieving staff adequacy of Urban Local Bodies.
and services that directly impact the quality of
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life of city residents.
Partnerships
and they deliver the infrastructure and services that affect our quality
58 59



 
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so do our cities. MoU with the Lal Bahadur Shastri National Academy of
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Barjor Mehta (Lead urban specialist - World Bank)
administrators nationally. speaks at the DOC event

Programme Achievements at a Glance

Aon Hewitt – HR consultant for ‘Destination Organisation Charts’
This was achieved in partnership with
project with Urban Local Bodies. +
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MoU with Lal Bahadur Shastri National Academy of “‹

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was streamlined to focus on addressing the
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Janaagraha used as reference books for classroom sessions. of the Municipality staff. A national level Vikram Kapur (Municipal Commissioner - Chennai)
Charts’ project in the Greater Hyderabad Municipal Corporation adequately skilled and trained manpower. speaks at the DOC event
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(GHMC).
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for Urban Local Bodies (ULBs) to ensure municipal governments Destination Organisation Charts (along with 


 



are staffed with competent and specialised personnel. Underway in Our Vision competency mapping of jobs to skill sets and the concept of DOC enthusiastically. The
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job descriptions) as the quintessential starting BBMP’s DOC prepared by Janaagraha and AON
Hyderabad Municipal Corporation (GHMC). We hope to see all future urban administrators adequately trained to point to address both of the above challenges. Hewitt was used as a prototype to deliberate
meet the demands of running India’s cities. We also envision Urban !


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UCB informed by world-class Advisory Group – Mr. Anil Baijal ]

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global human resource consultants AON Hewitt Municipal Corporations and Municipalities with
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accordance with the world’s best practice standards. were brought on board as Janaagraha’s partners an adequate number of appropriately skilled
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manpower.
of Space Commission and Atomic Energy Commission). Municipal bodies in India. Ramesh Ramanathan speaks at the DOC event
 Evaluation of urban assignment reports Slum improvement and TenderSURE
UCB Advisory Group Training better administrators
sessions at LBSNAA
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in partnership with the Indian



 
 

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Administrative Service (IAS) Trainees of Phase-II training of IAS (batch of Improvement Programmes’ (SIP) and a session Making A Difference
2011). on TenderSURE were organised in the 114th
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topics such as Janaagraha’s theory of well as the work that has taken place on the
Swati Ramanathan hosts a session at the LBSNAA ground in terms of actualisation of this concept. 
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in June
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and urban affordable housing initiatives -

have been informed by a world-class advisory Destination Organisation Charts commis-
Janalakshmi and Janaadhar; and Jana Urban

 



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Space Foundation’s

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Dr Sameer Sharma, Principal
to provide knowledge support for the IAS’ urban to engage future administrative leadership in Secretary, Urban Development, Government
’
Ms Ireena Vittal - (former partner McKinsey
curriculum in 2013-14. This included: urban issues by providing them with a broad of Andhra Pradesh issued a Government
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overview of the needs and challenges faced Order – prescribing that Janaagraha develop
A session on National Urban Spatial Planning
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Mr SK Das
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in the urban sector. Topics included; the Destination Organisation Charts for the
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Greater Hyderabad Municipal Corporation.
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training at the LBSNAA. was overwhelmingly positive with enthusiastic 







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out of 5 received for the event.

62 63

Proper URban Electoral LISTS

 THE YEAR IN REVIEW

Programme Mission =



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All Assembly Constituencies ,%€

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platforms) do we use to create scale? (ACs) of Bangalore get a forms submitted to the ERO
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voter turnout and higher quality of elected representatives.

PURE Lists update
Policies

Why that’s important…

Pushing for adoption of PURE List Management process by ECI for
The ability to vote is the most fundamental right a democratic state
maintenance of electoral rolls throughout the country.
 

 
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 9

Citizens must be able to elect political leaders that reflect their hopes and
desires if we are to achieve a better quality of life in our cities and towns.
64 Partnerships 65
Inaccurate voter lists are a crucial and under recognized barrier to this.

*>  ` ##   '  "`' on PURE Lists Voting awareness advertising featuring
Management for clean voter lists. Deepak Naik trains AVMs in BTM Layout 
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Programme Achievements at a Glance Partnerships with Tata Tea on ‘Jaago Re!’ (voter registration cam-
It took a team of 50 dedicated and committed
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Times of India and a group of other NGOs on
Field Associates and 5323 Area Voter Mitras voting awareness campaign in Shanthinagar
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AC to ensure a good turnout in the State
of Janaagraha-designed Proper Urban Electoral (PURE) Lists Manage- (CEO) Bangalore requested replication of



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Elections – held on 5th May 2013. Pamphlets
ment Process in Bangalore. the Proper Urban Electoral (PURE) Lists





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were distributed by visiting each and
Our Vision Management Process in all 27 ACs of
voter forms in Bangalore and send them to the 


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Now operational in all 27 Assembly constituencies of Bangalore. `9

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ERO for processing. In the recent Lok Sabha  






We hope to see the PURE Roll Management Process adopted across PURE Lists team mobilized and trained 5323
 


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9




 


Pilot project in Delhi to determine accuracy of voter lists and advocate  


  



 

 
 
AVMs Bangalore-wide. These AVMs were
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for improvements to electoral roll maintenance processes.  9

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distributed across all 198 wards to conduct
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by the Field Associates and AVMs.
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weekly hygiene checks and collect and submit


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5,323 volunteer ‘Area Voter Mitras’ on the ground in Bangalore alone. 






 
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9 electoral forms to the ERO. The PURE Lists team was proud to see voter
towards empowered and legitimate democracy
turnout increase by 14%
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assembly elections.
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Weekly PURE Diagnostic ‘Rise up: Register to Vote’ total of 16 NGOs participating as the primary
Reports Janaagraha and Times of contact point in each city. Accompanying them



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India Campaign NGOs and many other corporates who

supported and were part of the campaign. The Making A Difference
campaign was also run at various corporates


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Café Coffee day etc. It was one of Janaagraha’s

In his own words - The


 
  





testimonial of an Area
most historic election campaigns in the recent „* "%„*/
66 past. 67
 

 

Janaagraha was an





PURE Diagnostic Report

Deepak Naik helps citizens with voter forms
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A snapshot from the PURE Roll Process Map – Filling up and Collection of Forms. during the campaign Pratish Joseph (AVM)
blooms. I felt I was born











2013-14 saw the PURE Lists team institute +

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such as Civil Society Organizations (CSOs) and

its weekly Proper URban Electoral (PURE) What is the PURE Lists 
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commit my time to the betterment of the society by
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citizen volunteers called Area Voter Mitras (AVMs) starting to clean up the electoral list of my area. Ever
number of forms submitted by the team to the
Management Manual? / Booth Level Volunteers (BLVs). The Manual 


 
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since I became an AVM the approach from the people

also categorizes the processes which can be ^

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changed and they constantly asked for my help to
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The Proper URban Electoral (PURE) Lists








every Janaagraha staff member was eligible get their Epic Card done before the elections and
This effort allowed Janaagraha to monitor the Management Manual is an end-to-end mapping of
to vote in his/her electorate. This campaign Janaagraha stood like a pillar besides me by helping
effectiveness of the PURE Roll Management processes to ensure continuous maintenance of 




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me to get the Epic card for my neighbours. I still can’t

system as it scaled Bangalore-wide. Electoral Rolls in urban India. It provides detailed ^&“[
 
 9 saw 43 Janaagrahi’s details entered into the forget the day when my neighbour thanked me for
information including human resources required The PURE Roll Management Manual emphasizes
voter rolls


 

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which they had to struggle for more than a year.

PURE Lists Advisory Board for each of the activities contained within the  

 
 
 


Krithika Prakash providing advice to citizens




 




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processes. 
 

 


 
in time for the Lok Sahbha elections. Now every The Times of India had written a write up on me; the
during the campaign
rolls on a continuous basis. It also proposes the 
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caption was “Meet the foot soldiers who guard the
Each process has a set of stakeholders with voter rights” dated 3rd of April 2013. Ever since my
TS Krishnamurthy - Former CEC of India. 

 
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team to register themselves in the voters list
 


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popularity become double folded.
Dr. SY Quraishi - Former CEC which will enable a citizen to check the status of  





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his/her application in real-time with effective data All thanks to Janaagraha for the help. They helped me
NRN Murthy - Founder and Chairman Emeritus 
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PURE lists team partnered with Times Of India ran this campaign successfully in Dell, Mind


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Prassoon Joshi
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management. The novelty of PURE is in its unique (TOI) to run a nation-wide campaign called Tree, Microsoft, and Citi Bank in 2013-14. This
tising guru. ` 

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model of having at least 2 AVMs working with a }%
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is a direct way we are helping contribute to the
Rakeysh Omprakash Mehra - Film maker suggests the inclusion of novel stakeholders BLO in each polling part as a homogeneous team. getting unregistered citizens onto the voter health of our democracy.
68 69
 THE YEAR IN REVIEW

Programme Mission =



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Bala Janaagraha Students ^

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platforms) do we use to create scale? 

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in the community - Civic National Level
We build tomorrow’s active citizens through local level civic education.
Schools across 11 cities Projects
Policies
Why that’s important…
Current civic education modules don’t adequately empower students








9
=



Our long term vision is to have the Bala Janaagraha programme

through our ‘I Change My City’ curriculum – a relevant and engaging adopted as a module in the union and state syllabi throughout



 

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India. This would give Bala Janaagraha the scale and sustainability




 


+
 


needed to achieve impact on a national scale.
70 71

 
 *



 









9





 







 

 
 *9
Partnerships Bala Janaagraha’s I Change My City resource book Community Cleanup by Jaipur students
National Level Civic Fest Winners – DPS Ludhiana

€
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 as part of their civic project






 
 
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donors. Currently Bala Janaagraha enjoys support from seven In 2013-14 the Bala Janaagraha programme 





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separate corporate donors and 2 major education partners. 


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a record 233 schools across 11 cities. By students in constructing their civic projects. $—


 
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establishing Bala Janaagraha across multiple Various Bala Janaagraha student groups National Fest were conducted – the most in
Programme Achievements at a Glance   








were featured in the local media as they went the history of the programme. These civic fests
of the Bala Janaagraha module in State and 

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!



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Our Vision Union level syllabi throughout India.

are the ideal way for students to showcase and
engaging their local communities and elected celebrate their learning from throughout the
2013-14 the programme reached out to: To reflect the fact that the programme is representatives in resolving neighbourhood
We envision Bala Janaagraha as a truly pan-India programme by year.
233 Schools 
 
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level issues. Each year the civic projects allow
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the new improved I Change My City resource Bala Janaagraha students to choose a real
Across 11 Cities inform a generation of civically active and engaged urban citizens


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life civic issue from their area and propose
Encompassing 16,000+ Students 
 





 

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of the resource book has been broadened to solutions based on their learning throughout




 
 
Spotlight on the National Fest
the curriculum.
and it also features a greater emphasis on +

 





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February 2013-14 saw 13 teams from 11 cities
received by students. converge on Bangalore to participate in the
 

`
'
National Level Civic students to embrace IT as a means to make
Fest. This year’s theme was Urban Roads


Bala Janaagraha students Celebrating our Little

themselves heard.
participating teams (selected from over 1500 Tech Savvy and Social! Champions of Change
entrants) took turns to present their outstanding
This year children made better use of technology Making A Difference
< 9




<

than ever before. We saw this at the National
included Dr. Bibhudutta Baral (Centre Head, Level Civic Fest when students used everything
We believe in the power of technology for Bala Janaagraha students meet the Mayor
R&D Campus, National Institute of Design 

 
  
‰

social change. That’s why as a programme of Bangalore

"@'V
 €   V/ </_/&        


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we constantly encourage Bala Janaagraha “


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(Superintending Engineer at Karnataka during their 10 minute presentations! 2013-14

!†? V #"|†V and Mrs. even saw some particularly inspired students students from St. Thomas School paid a
Mala Ramadorai (Chairperson, Citi Academy set up their own website (www.cecar.in0

visit to the mayor of Bangalore. Having
72 for Special Education at Society for the 

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73

 *







_ !     had a `


 




surrounding urban roads.







 
BBMP to asphalt the road. St Thomas students present their work to
'

 





Social Media Deputy Mayor – Smt. Indira
V ! & "~  
The Chanda First they spoke to the Deputy Mayor of
V$&  &"@ 
and Little Flower Kiosk


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^
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Bangalore - Smt. Indira. She went through

! & "€  


 
  







a BBMP letter acknowledged the noble work
Some of our Little Champions of Change awarded their project report and was delighted



*
 










at the National Fest 

9
+  




to read the Bangalore Mirror newspaper


9 of the programme. With the help of volunteers other corporators also mentioned that Bala
The CECAR website setup by students of Little Flower  
 





 

Public School in Bangalore Janaagraha students had visited them in the

from Dell – a major Bala Janaagraha donor of appreciation given to them by MLA Mr
The National Level Fest was also an oppor- past month asking for improvements to their
– this year’s social media kiosk was a great Priya Krishna (Govindrajnagar Assembly
tunity for us to celebrate our 2013-14 Little roads!
success. This is just one small way we strive constituency). The deputy mayor pledged
Champions of Change (eight teams/individ-
to make technology an integral part of the Bala 






We believe these enthusiastic young

  


 
‚

students will grow into the active citizens
Janaagraha programme. Going forward we’ll the children to keep contributing to the
Bangalore). The Little Champions of Change development of their community. of tomorrow. In the words of Priya Krishna
continue to educate our students about using
  
*
— 



”
‚]
<
“It is quite heart-
digital and online technologies to enhance their = 





  








  
warming to see 13-14-year-old children act so
efforts at civic change. children were then able to walk into the

 
 




responsibly while adults are making a mess in
‚[
 
 




 

9




 - public. These children will grow up to become
with 15 Corporators! They presented their
listed from amongst 18 nominations through responsible adults, and will not sit around




  


a selection process by a panel of judges. wringing their hands.” – Bangalore Mirror,

were facing on their road. The Mayor – Mr.
January 4th, 2014.
Satyanarayana – asked his PA to have the

• 

  



chief engineer look into the issue and signed
Panel of judges for the National Fest 2013-14
on the eve of the National Level Civic Fest.
74 75

PUBLIC RECORD OF OPERATIONS AND FINANCE

 THE YEAR IN REVIEW

PUBLIC RECORD OF OPERATIONS AND FINANCE

in aggregate quality of life from 2012-13 –

Programme Mission =


}Œ
[
/
 
Ward Quality Score (WQS) Government testimonials –
from 5.5 to 4.4 out of 10. This decline was
platforms) do we use to create scale? 2013-14 especially noticeable in the area of water and WQS 2013-14
We create transparent and accountable Urban Local Government by
  







 



 9
=



Policies 




9

 

to foster a growing constituency of citizens who are engaged in the








`

same.
Pushing for Union Government adoption of a Performance fared worse than those in the centre.
“It makes for very interesting reading and should
Why that’s important...
_ˆ #?"_ˆ






help each corporator in improving his or her
@ 
 

 

9

ward-level index. Three cheers to you and to

The ‘transparency gap’ at the last mile of government prevents urban
The importance of WQS
 









 

your team for coming out with this very objective
76 €

=Ž&




assessment.” 77
of all – their own neighbourhood. We believe this translates directly to a Partnerships
poor quality of infrastructure and services that negatively impacts our of the PROOF team’s citizen-facing outreach
;
‚
‚‹
•
+99&9
/

quality of life. Transparency and accountability (provided by government Ward Quality Score DataBook

@ 


  
@

Partnership through Government Order (Government of Andhra & 

^

+ 
 9

and demanded by citizens) can plug the ‘leaks in the bucket’ of municipal and service delivery by urban local government.
  


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Govt. of Karnataka)




 

@ 



9 Janaagraha takes the objective quality of
`

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life data from WQS and links it to budgetary
Principal Secretary). second edition of the Ward Quality Score outlays through Budget Briefs – another
“It is really appreciated with all sincerity that
"†‡& for Bangalore. This on-ground survey PROOF initiative. Year on year this reveals a
detailed city infrastructure and services survey
provides an annual snapshot of quality of life direct link between lower quality of life and
Programme Achievements at a Glance Partnership with Government of Orissa to develop local versions
across all 198 wards of Bangalore – measured lower budgetary outlays at the ward level.
and analysis research was conducted with results

`
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=
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&


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9
for better planning in BBMP. It is a guide line for



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Working Relationship with 7#%;  budgetary allocation in each ward and allows easy,
 




 
9
corporators and citizens are empowered to
"%;
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+9 quick visual understanding of the weak areas for
This year the survey team collected more 


 
 



attention. We assure you that the project results

than 50,000 data points over three months real need rather than political influence.
Our Vision 

 





 

will be conveyed to all concerned for reference

Ward Works –    € `  to launch Municipal bodies like the BBMP are the and as guide lines for implementation.”
'

"##$
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and air pollution readers. Mobile tablets also
We hope to see transparent and accountable Urban Local  
}
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suo moto (unprompted/voluntary) 

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^ 


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+9
=
our neighbourhoods. Filling the data gap at
a data-base associate at Janaagraha (for Bangalore)





 


 


this critical municipal level of governance is a
Path-breaking Ward Quality Score and Budget Briefs produced % 
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instantaneous error correction).

 



 

@ 

for all 198 Wards of Bangalore to inform budgetary allocations as well as acceptance and institution of open and participatory 



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decline quality of life for all urban residents.
through rigorous data and objective quality of life metrics. budgeting concepts across state governments.
 few years to achieve a certain minimum Quality Orissa
Budget Briefs 2013-14
of Life. Janaagraha is currently working with the Tata
“I am very happy to note that Janaagraha has
Group and the Government of Orissa to improve
brought out a wonderful score card. Unless we Budget Briefs have been disseminated to all

  




Making A Difference
are able to quantify the parameters to citizens, we ^
‚]
‚
 


in the Bhubaneswar/Cuttack region. Two of

can’t benchmark and thus, move forward. I hope +&
 
 
 *


 
the four initiatives which are being launched
such WQS will act as a guidepost to government organisations. there are headed by the PROOF team – WQS WQS and Budget Briefs gain traction with
agencies who are responsible for improving the and Budget Briefs. To better understand the Corporator
ŽŒ
"#$Œ;$

%““!





quality score”  



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done on budget briefs. The team participated 

%““!


 




the Ward Quality Score needs to be customized

;
‚9

‚
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in a Roundtable conference of CFOs from fruitful interaction in 2013-14 with Vijayan


 [


%““!

 

&
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78 Karnataka State Highways Improvement mid-tiered IT companies and presented the 



  

'
 
 
79
- based on our WQS and Budget Briefs
< 

‚
 

`
potential impact of city level budgets and how of the Bhubaneswar Municipal Corporation.
Bangalore City Budget Brief 2013-14 reports. Using the Budget Briefs as a
Electricity Supply Company Limited (BESCOM)) the corporate sector could collaborate with Hyderabad  





Vijayan S - Corporator (Vannarpet)

Civil Society Organizations to make a change. the Commissioner seeking more funds
In 2013-14 the PROOF team made real inroads
into modularizing WQS and Budget Briefs for to improve the quality of life in his ward.
+
"#$Œ;$
%““!


 

adaption by other groups in other cities. We
round of Budget Briefs for Bangalore.
Budget Briefs seek to empower citizens with
,
The PROOF team then engaged him on
PROOF initiatives branch out
to other states
how to best bring relevant data to the Scheduled Tribe, and other backward castes
have engaged closely with Dr. Sameer Sharma
forefront of the debate on civic works and among other poor citizens who are in dire need
(Principal Secretary-Municipal Administration
of basic facilities. The 2013-14 BBMP budget

 


budget allocation. We believe data is the
allocated Rs.200 (POW) lakhs, towards the
information and analysis on budgetary allo- 


^
 
key ingredient needed to help the Council



  
 

development works of my ward. Based on the
cations for each Assembly Constituency (AC) „
‚
^ 0



budgets and civic works.        

=

`






=Ž&

`
`

„

sum of Rs.10 Crores would be needed for the

•*

• 9




Below is the English transcript of a letter
of their Ward Quality Scores and population development of my ward and the same has
Commissioner in March to understand his from the Vijayan S to Janaagraha:
growth. been communicated to various committees
requirements and suggestions.
“With reference to the subject above, the Ward and ministers. I hope this request of mine is
We believe Budget Briefs will catalyse data- Pune obliged which would in turn, greatly help in the
Quality Score and Budget Briefs published
driven debates on budgetary allocations in the by your organization (Janaagraha) rightly improvement of quality of life and the much
An engagement with Janawani (a civil society
 9
+

  




points out the differences in allocation of required basic facilities of my ward.”
organization based out of Pune) is under
‚9

‚
+99&9 

=




funds among various wards and assembly
discussion. Janawani intend to conduct a „  &
 "„  
† @
huge growth in population and currently suffer process similar to Ward Quality Score and constituencies. Also, I am aware of the fact 115, BBMP
Budget Briefs for the wards under the Pune that my ward, Vannarpet (No.115) is one of the
from a poor Quality of Life will require higher
‚
^ 


%““!


least developed wards and is hugely populated
budgetary allocation than older Wards which %““!
  


“

consulting with them in this regard. by members belonging to Scheduled Caste,



 




Hyderabad and Pune
80 81
 THE YEAR IN REVIEW

€
&‚


 



^

Programme Mission =



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[
/
 
Launch of the Community Po- programme has been trained in best practice
Community Policing Advisory
platforms) do we use to create scale? licing Programme in Bangalore  





Group (CPAG)
We aim to improve the safety of our neighbourhoods through citizen-
of common pitfalls which can threaten the

 






 
 *

Policies success of such programmes. Seven separate
police through closer collaboration. training sessions have been run across
Pushing for adoption of model Community Policing Clause in Bangalore – headed by Dr S T Ramesh
€


Why that’s important… Karnataka state Police Act (as already achieved in Kerala). 
+

 

 



+
 *


 






per police station.
Pushing for adoption of ‘Process Mapping’ and ‘Human Resource
police are responsive to the needs of communities are key ingredients in Requirements Mapping’ documents as benchmarks for model 


^ 



creating a more integrated society - one which is based on trust. police stations going forward. ASMs along with the Police personnel from
82 83
each station form Jana Suraksha Samithis
Partnerships "‰&&. These are monthly community meetings

“ 

&‚
 




Community Policing in Bangalore  

&‚
 *


“ 

involved in the CP Programme. They provide PKH Tharakan Jacob Punnoose Dr. S T Ramesh
Partnership with Bangalore City Police to implement the
programme. 
;

 
 

building and problem solving. Each JSS





 



/

“
'
"#
"#$Œ

„
„
comprises the following nominated members:
Programme Achievements at a Glance Karnataka State Commission for Protection of Child Rights ‚ 
‚

'

 


"|&_
 †  ## "†
 V  ~  Community Policing in the city of Bangalore –
Services Authority, Karnataka State Commission for Women 
<
 


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^ 


Partnership with ;$#  |   ?  ";|

Bangalore 9
&  

 
/&„“0




"|&† %*"%V

@'*<%@& The formation of the Community Policing Ad-
and the Janaagraha Centre for Citizenship the JSS
City Police. in monthly Jana Suraksha Samithi meetings. visory Group (CPAG) has been critical to the

9
,

 
 

Operating in 7 Police Stations across all 7 Police Divisions of parties have piloted community policing in development of the programme in 2013-14. It
Bangalore. seven police stations – one in every police ii. Police Sub-Inspector as Secretary has allowed Janaagraha to create a robust pro-
Our Vision division in Bangalore. 





 -
Š‹Œ$ =  % & ?  * "%&* 





9



on the ground in communities of the CP programme. We hope to see Community Policing accepted and instituted pan-India The heart of the Community Policing
iii. Assistant Sub - Inspector / Head Constable group consists of Sh PKH Tharakan
”
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Programme is its citizen volunteers – Area
517 beat level awareness programmes and 78 awareness 
^ 
]
  
+


!





as well as the institution of community policing within various state Suraksha Mitras (ASMs). Every police station
sessions at colleges and other community centers held in inaugural Police Acts. We also want to see a rise in the standards of functioning has between 35-50 ASMs depending on the  
Dr. S T Ramesh
”
€


+

year for community building in Bangalore. and resourcing of police stations to meet world-class benchmarks. 

 9
^ 



 

 

Sh Jacob Punnoose
”
€


iv. One ASM as Convenor

276 ASMs across Bangalore – mobilised after and IGP Kerala.
a thorough selection and vetting process.
 II. Human Resource Requirement Mapping Police division. These centres will be used as
Beat level awareness about Advocacy efforts
zonal hubs where the community can interface
The flow-on project from the Process Mapping
Community Policing with Police and Area Suraksha Mitras (our
Document is a study on Human Resource Making A Difference
volunteers) - helping further bridge the gap
Requirements within police stations based on
 
 *

¢


9





 9
^ 

Karnataka (and many other Indian states)

suffer from a massive under-provision of
police personnel on a per capita basis – 1:800
as opposed to 1:330 worldwide. This study & 
 
+
;

+




& 
"#$Œ



84 85
hope it will lay the foundation for adequate  
+
/

'[

human resource provision in police stations Awareness session on child rights and women
Applied Research Programme). A baseline   


ƒ

Police Station Process Document produced

& 



^
ƒ by Janaagraha throughout the state and country. survey has already been conducted with Police station limits.

III. Institutionalising Community Policing – citizens and police in all seven police station Inauguration of Spandana Centre by





& 
 
+
Home Minister K J George Community Building through Awareness
The Karnataka Police Act
Community trust is a key commodity for 


;
  

(SPI) for Bangalore. Based on changes in Sessions
the success of the Community Policing A key programme goal is to have community Organizations New organizations In process of
community policing team has been working  
 

^




associated in Q2 & Q3 associated in Q4 association 

 



^

9





 


toward systemic improvements to policing policing institutionalised at the state 







2013-14 2013-14
programme has partnered with various
ASMs and police personnel meet citizens in 
 




government level – as has already been areas for improvement. Karnataka State Empowerment of
Commission for ^
  
, 
Children & Human  
 







9
&
;"#$Œ
advocacy initiatives. 

9





^

Protection of Child UNICEF rights organization
Rights (KSCPCR) (ECHO) 

"#$Œ;$



the CP team has been facilitating beat level (to be included in the Karnataka Police Act) has
I. Process Mapping Karnataka State the needs of each community in which the



`
 
already been shared with the Government.
The CP programme has conducted a detailed
Spandana Centres: A public Commission for Women
(KSCW)
Nightingales Medical trust Justice & care
programme runs. Topics covered in these
participation from ASMs and Police Personnel.
Our beat level awareness programmes help study of the processes being practiced across space for Community Policing District Legal Services
Authority (DLSA)
Association for promoting
Social action (APSA)
Bangalore Oniyavara
Seva Coota (BOSCO)
awareness sessions include children’s
a sample of Police Stations in Bangalore. It  
[
 

 
 9

provide education about common topics under +

Ž
"#$Œ;$



 

the umbrella of safety and security at the beat has used this to compile a Process Mapping
Impact Assessment Centre for Addiction
‚
‹
Vimochana Sumangali
Sevashrama These sessions are an important part of the
inaugurated two Spandana Centres at
Document for a prototypical police station. sensitisation of both the ASMs and the larger
level. Basavanagudi and Malleshwaram. In a major Child welfare Committee Mahila Dhakshatha
(CWC) Samithi
This document is now being used to advocate Janaagraha is a data-driven organisation. community. The table to the left captures the
 



'
Enfold Proactive Health
for the re-engineering and optimization of work We rely on data to prove the effectiveness Trust
Women Voice list of organisations with whom we already


 

 
 






  
 


of the initiatives we run. For the Community Child Rights Trust (CRT) Mahila Milana
 








working space in each of the new facilities.

on the use of technology to create higher 





Special Juvenile police aligned with in the coming months.
The government intends to build a total of 7 
/&',0
‹ 

Vanitha Sahaya vani

(VSV)
 9
by an annual assessment called the Security Spandana centres in Bangalore - one in each division
 BEFORE DURING AFTER

86 87
 THE YEAR IN REVIEW


 

$\


scalable as possible. Just like with IPaidaBribe
Programme Mission =


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Google Impact Challenge
across 3 metropolitan cities of India - guided 
[


& 



platforms) do we use to create scale? 





  
Service (SaaS) version of ICMyC for easy
=

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accountability and responsible governance. replication. To help with the whole process of



‰

 








 



 

their own neighbourhoods.

Policies 


 




}

IChangeMyCity Branches Out methodology’. Agile development methodology

Why that’s important…
Online platform developed for Bangalore. To be replicated by provides opportunities to assess the direction
When citizens are empowered to change their neighbourhoods through Janaagraha in two other cities by end 2016. of a project throughout the development
 
  



 


 

lifecycle. We look forward to bringing the power

rather than passive bystanders. When governments are accessible to
88 Partnerships of IChangeMyCity.com to new citizens in new 89

  



 
 


states!




@ 


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Tie ups with local municipal bodies in Bangalore – Bangalore IChangeMyCity.com - winner of Global Impact Award at
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phone – Mobile Apps
Services (KSFES)– to provide nodal touch-points with engaged +
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citizens. winner of the Global Impact Award at the

Programme Achievements at a Glance Google Impact Challenge Finals - held in Delhi IChangeMyCity.com preliminary work in
in October - as selected by an eminent jury of
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30,000+ Registered Users Our Vision  
 

  
9

10,000+ Complaints submitted by citizens to their elected Janaagraha and IChangeMyCity were selected
We hope that IChangeMyCity.com becomes the ‘one-stop-shop’ for Currently ICMyC focuses only on Bangalore.
representatives and civic agencies 








 9

civic networking in Bangalore and beyond. We hope it empowers „









50% Resolution rate of complaints posted on IChangeMyCity.com The Google Impact Challenge aims to identify @ 





+^‚^


citizens to engage and make a difference in their local communities

by civic agencies and support organizations that leverage other cities in India. Preliminary groundwork
– fostering a sense of ownership and civic pride from the grassroots
technology and employ innovative approaches 


`
'



Tie-Ups with Municipal Bodies – BBMP, BWSSB, BESCOM – to get up. By achieving these goals we can improve ‘Quality of Citizenship’
to tackle some of the world’s toughest 


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complaints resolved at the local level. 


+







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challenges. 
; 
 




active stakeholders rather than passive bystanders.

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the Tata Group.
use IChangeMyCity.com to provide a touch- 


 








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we’re ensuring that the ICMyC platform is as IChangeMyCity Android Application
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intuitive and user-friendly IChangeMyCity app registered on the platform are now sent to 




9 Below are the major features which were


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revamped:
III. Improvements in Maps
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the timelines of responses and utility to
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Homepage - featuring easily accessible Making A Difference


 





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ICMyC believes in the value of geospatial
Bangalore related information




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with Bruhat Bengaluru Mahanagara Palike  9







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overhauled in Q2 with the clear objective of ’

Post a complaint form - featuring less €     '* $   
mobile and we are committed to making sure /``‚0
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creating user delight. The ICMyC platform now barriers for non-logged in users (including  7 
IChangeMyCity keeps up with the trend. /`€&^“‚0

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a ‘lazy registration’ system). “





  

The IChangeMyCity apps are an easy way

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as well as updated data formats for its maps 

 9
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to post civic issues on the go using mobile ’
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90 Parliamentary constituency detail pages ]

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devices. Users can take a picture of a problem









 




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All listing pages
and have it sent to the relevant civic agency
New User Dashboard - featuring ward

’
any other - wasn’t someone who would turn a
L S Ram used IChangeMyCity to resolve
’
blind eye to a problem faced by the citizens of
 9
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Lottegonahalli.



 
 



information the government functions. That is the basic

writing in to us about how happy they are to The story of his commendable feat began in



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9
see ICMyC on their phones. This is just another ’
New Navigation - featuring more detailed 

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“For someone who does not know how the



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that a wall belonging to the All India  



 
 

citizens with one another and with their local

= 


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IChangeMyCity is a blessing in disguise. It
governments/civic agencies to bring about +^‚^ 9

 
``‚
`€&^“‚ IChangeMyCity maps - now with even more relevant
BWSSB hyper-local data  


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obstruction and bottle neck in an otherwise did its job of carrying my message to the
change in their own neighbourhoods.
the single point of interaction online for all quiet housing estate. The wall had for many 
 ¡

9
Bangalore related civic news and happenings. 



 









 


 

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two way road and posed as a severe problem


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Making ICMyC an even better and Emergency Services (KSFES).  


  *
 


 
for school children crossing the road.


 





platform II. Easier Registration and Login Process 



[




Local Coverage of ICMyC What complicated the matter further was and the road re-tarred - removing the bottle
is presented in the most relevant and engaging that resolving it required consultation with 



9
 

 

Q2 saw efforts to streamline the registration

manner possible. multiple civic and government agencies. of his problem which involved departments
process on ICMyC. This included enabling


  
 

 
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I. Bringing Civic Agencies and ICMyC closer 





!
 
'„/'#$# > ' ">' In the month of September a Bangalore-based 


 
 


 






together Radio Station - Fever 104 FM - ran a story on 




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and clearly stating the value proposition for +

"#$Œ;$

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;






 9
+^‚^







used ‘I Change My City’ as part of his multi-
The process of sending complaints to joining the site at the outset. This has resulted thorough revamp of the website to improve
usage of the site. pronged strategy. “One does not know how
Civic Agencies and getting resolutions was in an increase in the number of registered users
92 93
 THE YEAR IN REVIEW

Programme Mission =



}Œ
[
/
 
The ‘iBribe Hotline’ – Report Growing the IPaidaBribe.com the IPaidaBribe.com platform will be made
available to our partners as a web based
platforms) do we use to create scale? a bribe with a voice call! Global Network  



 *



We use the voice of citizens to tackle transactional or ‘retail’ corruption

own requirements and launch as their own
in government services.
Platforms anti-corruption website. This model has further
lowered the initial start-up costs and time-to-
Why that’s important…
Online platforms in Hindi and English backed by mobile apps ;





 

`

 *



 



and voice portal,




;

 






 

confront this endemic problem – one that costs citizens thousands India-wide.
manner. We look forward to welcoming many




 

 

 


new members to the IPaidaBribe.com family in

undermines quality of life (especially for the most vulnerable).
94 Partnerships 2014-15! 9
95
iBribe Hotline
IPaidaBribe replicated in 10 partner countries (as of June ’14) as
part of move to building a global platform.
080 88 88 77 66 Leveraging Software-as-a-Service for scale
Mujhse Hogi Shurvaat –
  %    " @? with Sunlight 





! 

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& 
, 



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summits and a networking website. launched a 24 hour Bribe Hotline for citizens developed a new platform which will not only
the movement
to report bribes on-the-go! Dubbed the ‘iBribe 


 
/9
;
+0

Hotline’




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but serve a &   &$ "& &
Programme Achievements at a Glance Our Vision citizens to report instances of petty corruption solution for our international partners. Over
over the phone. All you need to do is dial “080 





 


Over 4.5 million visitors Our vision is that citizens help reduce corruption related to 88 88 77 66”
 



 
/
domain knowledge with foreign partners to help


+;

 


 

26,500 reports 









them launch their own local ipaidabribe.com
and mobile devices. We also hope to see a world-wide network of
;
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 0


platforms. Due to the huge number of requests
680 Cities your bribe in the form of a voice message. The 









of citizen voices and reduce retail corruption globally.

Over 59 Cr. Rupees in bribes reported voice report is then transcribed and added 

 


 
@ 



on to the IPaidaBribe.com web portal. Within 


 


  
Mujhse Hogi Shurvaat video with Shankar Mahadevan
www.ipaidabribe.com replicated in 10 Partner Countries




 



limitations on our technology front. This is why
overwhelming response with hundreds of people the SaaS model is so important for us.
using the service to report bribe instances! The +
"#$Œ
+`9



The SaaS model is a way of delivering

power of the iBribe hotline is that it dramatically launch of Mujhse Hogi Shurvaat – the music
 


  9



increases accessibility for all citizens. 




 9




 developed in collaboration with Shankhar The summit saw participants from 15 countries out IPaidaBribe.com platforms globally. 


 
‚
 


Mahadevan Academy, with the lyrics being come together to discuss ways to reduce four 

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;


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  9
types of corruption that are globally prevalent: `
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Making A Difference
Janaagraha hopes the song will become an now allow users to submit bribe reports in real
anthem for the anti-corruption movement in time via their smartphones. A mobile website
India. for IPaidaBribe was also launched to allow
_  ~;#  
users seamless mobile browsing.
+
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"#$






Rituraj Kumar is an IT professional staying in

that Mujhse Hogi Shurvaat was nominated
Bangalore. He works in iGate Global solutions
for the ‘Best Activist Anthem’ category of 

 






the Honesty Oscars 2014! This annual his friends and colleagues as an achiever
96 and a person with grit. 97
event is a joint initiative of www.one.org (co-


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]
 

`

Accountability Lab. It is an award that honours 







  
Rituraj Kumar - Bribe Fighter

„



 

Swati Ramanathan spearks at th CoCo Summit 
„
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Justice Venkatachaliah speaks at the CoCo summit

innovative work of activists and organisations 


 
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 9







 9 without paying a bribe.
1. Corruption in Public Procurement and 



 


 

The “Best Activist Anthem” category celebrates

Contracting
Launch of Maine Rishwat Di buying a gas stove from the distributor one Rituraj is very proud man now. After showing
would not be able to get the connection. that corruption and bribery can be fought
original songs that have truly engaged and
2. Corporate Corruption of Government
(IPAB Hindi) + IPAB’s suite of When he also politely enquired if he would be he does not mince words when he says








corruption. /



0 Mobile Applications 








 
̻, DP D EULEH ͧJKWHU DUH \RX
‘NO’. That is the way the distribution system RQH"̼.
3. Corruption in Natural Resources Governance works in the LPG sector.
%#_ )  # =  -
4. Petty or “Retail” Corruption ,

 
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–
"#$Œ




9
Coalition Against Corruption 




 




“Manager will start shouting at you that because


^^

 



mainerishwatdi.com (IPAB Hindi) in Mumbai of you there was an enquiry from petroleum
in a 13 step process on IPaidaBribe.com
(CoCo) Summit Coalition Against Corruption network which will in the presence of luminaries from the for others to use. Just search for his name
ministry. He will force you to buy stove and some
other stuffs from agency. You resist and shout
be based around a web platform and biennial   
 
”
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 £
„

back. You tell that manager has no right to force

conferences. It also brought together Rakeysh Omprakash Mehra; as well as Jayant - it involves the ingenious use of his phone as
you to buy anything from agency. You tell about
January 13th-15th saw Janaagraha host &
”
!
 
“
‹ 9

a recording device!
  


+9
the recording and tell you are going to submit
the inaugural CoCo Summit in Bangalore in Hindi-based website is crucial to capturing the
 
 
”
^
 
After 8 months posting on the Bharat another complaint against the agency about the
partnership with the Sunlight Foundation and 

*

  

forced sale of stuffs by him”.

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anti-corruption voices of citizens in India’s

^ 

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an induction stove while waiting for his
discuss successes and challenges in rolling North.
the Rule of Law (CDDRL) at Stanford University. IPaidaBribe.com mobile application suite
98 99
 THE YEAR IN REVIEW

Programme Mission =



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[
/
 
The Janaagraha-Brown India services. How does citizenship matter relative ŽŒ

\—




 


 


¤ 4093 surveys across its 20 sample wards. The
platforms) do we use to create scale? +  
^ *
+






 


We conduct world-class applied research on urban development in Providing the data to understand the quality of
accuracy of the survey was ground-breaking.
(JB-CI) citizenship in all its dimensions is the central
+9



;Z
 

 



Partnerships Conducted on tablets, supplemented by GIS
 

@ 



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+9
&

spatial maps and checked through a real-time
cloud storage process, JB-CI represents a
Applied Research program provides horizontal support to Janaagraha  
 
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landmark application of innovative processes
programmes. in a large scale social science project.
 *



9

Data Analysis
Why that’s important…
100 `











Data analysis occurred between Bangalore 101

of citizens from all corners of urban India. By providing horizontal support Our Vision and Providence Rhode Island from the months
of February to March 2014. Findings were



 



 
 

'[
A distinguished panel including current and former presented to panels of academics at Brown
We aim to incorporate and use evidence from our work along with Dr. Patrick Heller participates from the audience at the
programmes and targeted interventions. bureaucrats discusses the links between service



 

 




JB-CI event University in order to increase dialogue about
provision and citizenship
 




+9
! 





the data.
this evidence is used to demonstrate success as well as advocate for
The working report was released March 23rd
improvement where appropriate; this applies to both Janaagraha’s



'`;^+
 9
,  

-24th in Delhi at the India Habitat Centre. An
own programs as well as informing and shaping wider debates about The Janaagraha-Brown India Initiative
improving urban quality of life in India. 
 







interdisciplinary set of panel speakers and
^ *
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two aims:
  

 

 

Programme Achievements at a Glance 1. Construction of a =   - a

incredibly powerful tool which can be used

 9





 

in efforts to increase the quality of life for all


   



India’s ever-growing urban centres. JB-CI has 
 


 




Partnership with Brown University for path-breaking Citizenship

quality of citizenship across individuals within 
 

`
 








 9
'"'& a city; and \###
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!



The JB-CI event was attended by several
Horizontal support to focus Janaagraha programmes through impact "9
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determinants of basic 
 
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;





 


evaluation and data-driven studies – Community Policing (Security service delivery in urban centres. We ask how other major Indian cities to understand the practitioners. The group provided feedback on
 ')
`
'
(Civic Literacy Study0 citizenship is distributed across the various differences between the quality of citizenship the JB-CI working report and also discussed the
IPaidaBribe.com ( _ €!').  


 

9
=
across urban India. A study of this magnitude role of the state and other actors in improving
shows higher levels of citizenship? We also ask 




 





service provision and citizen engagement to



;;
 
 

rich research data and policy applications. enhance quality of citizenship in urban India.
  
 
 9
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The Survey %



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Ž$
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& 
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and organisations associated with such
 Professor Ashutosh Varshny at the launch of JB-CI

city comparison of the market-value of retail 2015 Janaagraha will be sending a fellow from
IPAB Crowd-Sourced Retail  9

+






PURE List Delhi Release €

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Coalition Against Corruption (CoCo) Summit in in Rural and Urban India for one month to complete a research project
related to core Janaagraha work. J-ARP works
Making A Difference
% 
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/%`+0 '
"#$9 (EECURI) Network
 






< 

The RBI Survey is an initiative to implement on-

 
 

 
 
 


,

the-ground data collection to act as a rigorous

and track and monitor the fellow’s progress.
source of primary data on retail corruption +
Ž
"#$Œ;$


%


 


+9

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hosted the second annual EECURI meeting
source for this type of corruption data across in Bangalore on the 3rd and 4th of January.
the top metros in the country. It creates a
102 comparative platform to understand corruption 103
€
` 
;
‚
'

instances and rates across cities and to get an Research Programme - speaks at the release of
overall picture of the state of retail corruption PURE Lists - Delhi Dr. Sanjay Kumar - Leading Indian psephologist &
social science researcher
in urban centres across the country. In
A participant at the CoCo Summit reads the C-RBI
 


 




 
Putting voter list accuracy on the urban
booklet during the presentation understand whether the trends emerging from On November 26th the Proper Urban Electoral agenda
the crowd-sourced data available on IPAB are (PURE) List New Delhi study was released in During the 2nd Annual EECURI Conference hosted
  


 

 
Delhi before the now history making Assembly 
';%

`

  



can act as a robust indicator of corruption rates Elections. The PURE List Study is a landmark by the J-ARP team regarding the 2013 PURE List
Q2 also saw the commencement and
Ramesh Ramanathan speaks at the second annual Delhi Study-- highlighting the vital importance
completion of a Crowd-Sourced Retail Bribery over time. A study of the Crowd-Sourced Retail initiative which uses a rigorous survey to & 
‚
;
‚

,%€
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;

EECURI meeting in Bangalore speaks at the EECURI workshop of accurate voter lists to the outcome of Indian
' "_€' for Ipaidabribe.com (IPAB). The €!'"_€' _€'   

 



 

elections. Based on this presentation and following
C-RBI is a current initiative to utilize the data a large portion of the data collected through are a serious electoral issue facing Urban India. 

9
&<






the IPAB website was corroborated by the RBI Indian psephologists / social science researchers
collected on IPAB to inform and engage citizens 
,%€
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
 



"#œ
The annual EECURI network meeting aims to 
^; 

] 







 

 

 
 
survey. This is an important contribution to error in Delhi’s voter lists. The study received provide a space for the discussion of analyses questions regarding the accuracy of the voter
in India. As the number and breadth of IPAB understanding the accuracy and role of crowd- widespread attention in the media and led to list into the nation-wide National Election Studies
relating to elections in urban and rural India.

 






(NES). The NES is one of the leading sources of
 






debates in mainstream media and an op-ed in Participants presented on a wide range of topics
data on Indian elections and covers the entire
more robust and comprehensive measure of reach of IPAB for policy advocacy work in the 



  
 


+
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';%

 

country. Producing this data on a national level
 






;  
9
+
‹


 
  

 

will have a huge impact on the legitimacy and
out the PURE List Study in 21 cities across
 
;
 
9
+
UK publication V ;  

 
and a comparison between urban and rural recognition of the issue of voter lists and is a
the country to further public debate and massive step forward for advocacy on the issue.
 



^;%`+


 ; from the C-RBI in their quarterly publication. electoral politics.
understanding of the problem and to accelerate 






 


city comparison of the scale of corruption by awareness on election day and long-term "#$Œ;$



*




';%








government department as well as an inter- A diverse group of renowned international forward partnerships and knowledge on one of
consensus on the issues and solutions. ECCURI-Janaagraha Fellowship. From 2013- researchers attended the two day event Janaagraha’s core programs.
 '

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 9

 

 









 







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thought leaders in the urban development space. Below are some noteworthy supporters from 2013-14.

Strategic Partners Benefactors Long term Corporate Partners

Janaagraha’s relationship with Google was Following up on a highly successful three Dell has been one of the largest sponsors of
strengthened when our online social networking 
 
 
“




the Bala Janaagraha programme. In addition
platform for civic change ‘IChangeMyCity’ process of renewing the partnership for an 





(www.ichangemycity.com) won the Global additional three years. volunteers from Dell have been actively
104 105
Impact Award at the Google Impact Challenge engaged in conducting Bala Janaagraha

+
"#$Œ9
= 




sessions and mentoring the students for the




+^‚^ 


city level and National Civic Fest.
The multiyear partnership with Tata Sons 





+
 
 

'




 

has helped strengthen internal processes Bangalore.



 




amount of in-kind donations from Dell in the
'




Google has also been providing in-kind support form of laptops and software.
organisation as a whole. The grant has allowed via software/technology and Adwords to
Janaagraha the freedom to aggressively hire Janaagraha for the past two years.
professionals with specialized skills who will Hong Kong and Shanghai Banking
in turn drive forward our various programmes Corporation (HSBC) has been supporting the
Omidyar’s multi-dimensional approach to ‚9
‹%
‹
‚ 
€ 

and initiatives. Bala Janaagraha programmme for the past

helping organizations become sustainable
Chairman of Infosys Limited has been a

  
‚,
 
 
& 

has been a boon for Janaagraha. Their two years. In addition to direct support for
great advocate / champion of Janaagraha’s
Housing and Urban Development Department unrestricted grants have given Janaagraha 







work and has continued his multiyear

of the Government of Odisha and Janaagraha 
 




   




 


support of Janaagraha via generous

to bring Civic Innovation to Odisha is currently and their matched grants encouraged  

  




 

 


 

Janaagraha reach out to many individuals and donations and his hosting of our Annual
translation of the curriculum to other regional
groundwork for some of the programmes organizations to diversify our donor base and Friend-Raiser dinner in 2014.
languages.

9



‚,
‚9
& 


  9



% 






grant targets were challenging and managed
Urban Planning to the Government of Odisha. to push the performance of Janaagraha’s
online platforms even further.
 DONORS 2013-14
Corporate Donors Foundations and Academic Institutions
‹“
! 


Educational Institutions Bharat Petroleum Acacia Conservation Fund

Biocon Ltd Brown University

+
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'
 
 


^ 

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 


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Sunlight Foundation
Dell India Edel Give Foundation
106 of Law (CDDRL) and Sunlight foundation to launch 107
The Sunlight Foundation is a nonpartisan
the Coalition Against Corruption (CoCo) network
;


"##˜



Electronics City Industries Association (ELCIA) Friedrich Naumann Stiftung
at the inaugural CoCo Summit. We are grateful for
their intellectual support and also their commit- power of the Internet to catalyse greater `
, 

ment to our three-way fundrasing efforts. government openness and transparency. It Google India GMR Varalakshmi Foundation
Brown India Initiative



 


 


Infosys Ltd Indian Council of Social Science Research (ICSSR)

 
<


Janaagraha partnered with the Brown India
  

 



+  

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, 
,&


 ;
^%]
&‹!“% Manipal Education and Medical Group (MEMG) Institute of International Education (IIE)
vital government information. Its vision is to use 
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^ 


 





 
@ 
(JB-CI). In 2013-14 this study constructed a
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Mindtree Ltd NASSCOM Foundation


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]
/^%]0



and effective democratic participation.




*



@ 

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;


Prestige Estates Projects Ltd Omidyar Network India Advisors
intellectual and policy dialogues aimed at
increasing public understanding of economic the the determinants of basic service delivery
in urban centres. Shree Cements Pirojsha Godrej Foundation
and political development.
The Brown-India Initiative is an interdisciplinary Tata Steel Ltd The Asia Foundation
hub for the study of contemporary India. The
+  [


Q


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Individual Donors
Wonder Cements
 













 
N R Narayana Murthy
  



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 JANAAGRAHA and JanaUSP IN THE NEWS

Annual Report 2013-14

TIMES OF INDIA Aparajita Ray,TNN | May 8, 2013, 05.08 AM IST

August 31, 2013 00:56 IST

Uneven fund allocation in BBMP budget: Janaagraha

133 of the 198 wards got funds lower than the average
Kirthi.V.Rao | Fri, Apr 12 2013. 07 43 AM IST
Kirthi.V.Rao | Fri, Apr 12 2013. 07 43 AM IST

Spatial plans to play key role from 2014 in

‘Voter Mitras’ were because they know best who is shifting in and out and updation
will be easy. Facility managers in apartments can be of great
help,” Bunny suggested.
friends indeed Not just the Soods, the Khans of Milkman ‘A’ Street,
Shanthalanagar too were happy with Sunday’s smooth affair. “I
welcome relief to those who had knocked at many doors to
rectify errors but in vain. If this unique project is replicated While presenting the Bruhat Bangalore Mahanagara
Palike (BBMP) budget for 2013-14, Mayor D.
Kamal Nath | We intend to
urban renewal projects
across the city and state, with ample support from volunteers and
Venkatesh Murthy said stress will be given to the future-proof our cities
development of outer wards. However, this is not
the case, as found out by Janaagraha, a not-for-profit
organisation. from unplanned chaos
City authorities will have to justify projects based on their impact on a comprehensive, spatial view of the city

BANGALORE: Bunny G Sood and her husband were on cloud
nine on Sunday. They had exercised their franchise in the state
assembly elections only minutes earlier. The memories of the
last election when polling officials showed them the door as
their names did not figure in the electoral rolls were still green.
“This year, it was such a smooth affair. We just walked into the
polling booth and cast our vote. It was all over in five minutes;
we did not even have to walk into the kiosk to see whether
our names were listed, all thanks to Janaagraha’s initiative to
constantly update the electoral rolls,” said Bunny, a resident of
rest house crescent road in Shantinagar constituency.
With Janaagraha’s 350 foot soldiers, aptly named ‘area voter
mitras’ (AVMs), having crisscrossed the constituency for vetting
and updating the electoral rolls since September last, Sunday’s
voting was a cakewalk of sorts in Shantinagar.
The updating of the rolls was taken up in Shantinagar on a pilot
basis under a project called ‘Jaagte Raho’. The NGO and Election
108 Commission of India had worked together to prepare an error-
free electoral roll by adopting a schematic approach, proper
urban electoral rolls (PURE), to have a clean electoral database.
“The EPICs were updated and details verified by AVMs on
the spot and updated in front of us. The voter slips were hand
dropped in the post box. I saw our neighbours walking into the
booth and voting without any hassles. I think resident welfare
associations should partner with Janaagraha on this matter
New Delhi: The government will consider spatial development Giving an example, Swati Ramanathan, chairperson of the Jana
had had my name misspelt in the EPIC and no amount of trips plans before clearing projects under the second phase of its Urban Space Foundation, said that while conventional city
After analysing the Rs. 8,520-crore budget, the The urban development minister talks about creating a flagship mission on urban renewal starting from 2014, two planning talks about where a metro rail project should come
to the BBMP ward office could correct it. Thankfully, one of the blueprint for systematic urban development officials aware of the matter said. up, a spatial plan “will also say what growth impetus the metro
organisation found that there is asymmetry in the
neighbours, who is an AVM met me at my doorstep and wanted allocations for inner and outer wards, despite the This means city authorities will have to justify projects based on project will provide for the city and how the metro plan will be
to verify the details in my EPIC. He gave me the correction form population increase in the outer wards. what’s urban and what’s mechanisms for nudging cities that fail to their impact on a comprehensive, spatial view of the city. linked to land use and boost the economic activity of the city”.
and took the filled up form from me and submitted it. He also rural is no longer clear. put in place spatial plans? Indian cities are divided into zones according to their land use, “It will be a blueprint for the city in terms of social infrastructure
New Delhi: Planned urbanization is such as residential zones, commercial zones and mixed land too. Planning for healthcare and schools, among other things,
brought me my card,” said Mohammed Khan, 23. Srikanth Viswanathan, coordinator, advocacy, We need to plan today for tomorrow’s Under JNNURM-II, we will examine
critical for India as it moves from being use zones. But spatial development plans are thought to be will be a part of it and once a project is sanctioned, it will become
research and capacity building at Janaagraha, told cities. But the current planning is limited supporting cities in preparing
predominantly rural to urban, with the
in its thinking. spatial plans based on the NUSPD more comprehensive as they consider not just the city, but the embedded in it. It will be easy to bring about any development
reporters here on Friday that the allocation of funds growth of census towns—towns that
Begum Fathima of the same street said: “We had shifted to this to the outer wards is not commensurate with the We also need to improve the integration (National Urban Spatial Planning adjoining region and its impact on the region. project,” Ramanathan said.
have not been classified as cities but have In addition, unlike bulky master plans that have little visual Ramanathan said spatial planning is at three stages—a regional
place eight years ago. Since then my father-in-law had been population increase. lost their rural character—in the 2011
of plans between departments. My and Development) guidelines, and
experiences in the two related ministerial these plans will set the context for content, spatial plans are easier for citizens to understand development plan, a city plan and then a neighbourhood plan.
doing the rounds of BBMP offices but nothing happened. We Census. The urban development ministry and engage with because there are plans at every level—it is “Cities with a population of more than 10 million—like Mumbai,
He said that of the total budget outlay, only Rs. positions in the government—as the development projects. The intent is to
were not able to get enrolled as voters in the new address. He recently released the National Urban
former road transport minister, and future-proof our cities from unplanned easier to engage with citizens at a ward level than at the city Delhi and Kolkata—need regional plans. But smaller cities need
647 crore (around eight per cent) is assignable to Spatial Planning and Development
had become desperate when these young men finally came and now as urban development minister— chaos by supporting (and) getting the or regional level. only two levels of planning.” The guidelines say there needs to be
the various wards. The remaining funds have been guidelines. The new requirement marks a departure from the first phase a link between regional and neighbourhood plans and timelines
helped us all. I could cast my vote this time.” budgeted without specifying the location where the projects/ works will be taken up. Urban development minister Kamal
have served to highlight the complex basic networks built as per the spatial
dimensions of the challenge in crowded plan. We will also include incentives for of the Jawaharlal Nehru National Urban Renewal Mission for planning and revision processes.
Nath spoke in an interview on creating (JNNURM), under which planners drafted city development “The most pressing challenges of urban growth will be in the
existing cities and in the unfettered capacity building, given the immense
Times View Though the population has grown by 119 per cent in the 62 outer wards, they get just Rs. 149 crore a blueprint for systematic urban
expansion in the fringes of cities. scarcity of good-quality planners and plans focused on zoning to receive support for urban 468 cities and their surrounding regions. Tackling the spatial
the government agencies, perhaps the next election will see an (of the Rs. 647 crore). development. Edited excerpts: infrastructure projects. The JNNURM began in 2005 and focused implications of the growth of these 468 cities will impact the
Third, the reason people do not adhere specialist planners.
What are India’s key urbanization on urban reforms and planned urban development. A central quality of life of 70% of the current urban residents, and the future
TOI’s ‘vote maadi’, other campaigns lead to election awareness even bigger turnout and a hassle-free electoral process. challenges?
to plans is that they are poor in the first How will the NUSPD guidelines be
of an additional 225 million that will become urban residents,” the
While the population growth in the 136 inner wards is just 19 per cent, these wards have got an place. How do we solve the problem of incorporated into JNNURM-II? committee under the urban development ministry sanctioned
in Karnataka allocation of a whopping Rs. 498 crore, he stated. The challenges of urbanization in projects related to urban transport,
insufficient housing and slums if we do We must go beyond discussing the
Big turnaround India are unprecedented. The urban water supply and sewage, among
not design for better density in proximity challenges of big cities. The development
The unprecedented voter turnout in Bangalore is to a large population has increased from 285 other centrally sponsored schemes.
Among the top 10 wards that have received generous funds, which are incidentally all inner wards, to transport and amenities. We are left of small and medium towns is equally
extent a fruition of the efforts of poll watchdogs, activists, media
campaigns and the state election commission in exhorting Shantinagar constituency registered 58% turnout on
are Katriguppe (Rs. 31 crore), Vasanthnagar (Rs. 30 crore) and Byrasandra (Rs. 26 crore). Nine of
these top 10 wards are represented by councillors from the BJP, which is the ruling party in the
million in 2001 to 400 million in 2011
and by 2030 is likely to reach over 600
million. India already has 53 plus cities
chasing the problem, forced to regularize
rather than regulate realistically.
critical to India’s urbanization. In
JNNURM-II, our focus will include small
One of the officials quoted above
said, “The funding for the making
of these plans will also be provided
109
BBMP council. The master plan of Delhi is prepared and medium towns as well.
people to vote. TOI’s Vote Maadi campaign took the lead in May 5. A huge upswing compared to last assembly and this number is expected to reach 70
by the DDA (Delhi Development We also have many important insights by the urban development ministry.”
by 2030. Today, nearly 31% of our citizens
this direction, with its extensive coverage, persuasive articles election’s turnout, 42%. This turnaround was He added that the average ward allocation is around Rs. 3.3 crore. However, 27 of the 30 wards with
live in urban areas.
Authority) and approved by the ministry from the last mission. This time around Now, Bengaluru-based Jana Urban
Space Foundation, a not-for-profit
and special focus on first-time voters . It also adopted novel facilitated under project Jaagte Raho, initiated by the lowest Ward Quality Score (WQS), as per Janaagraha’s WQS 2013 survey, have received an average The greater the growth of the city,
of urban development. It envisages a JNNURM-II will separate the reform
working on urban planning, has
of only Rs. 1.6 crore. Janaagraha also found that 133 wards of the 198 have been allocated budgets mid-term review to provide mid-course agenda from the project agenda.
ear-to-the-ground methods by tapping into the social media and Janaagraha and the EC. They worked to prepare an the greater appears the scale of its laid down the national urban
lower than the average. Of the 10 wards with the highest increase in population (as per Census corrections. The Delhi master plan Secondly, in JNNURM-I, we asked
projecting the voice of the burgeoning army of netizens. B.PAC challenges, and, therefore, the urgency in spatial planning design (NUSPD)
2011), only two wards — Begur and Horamavu — have received an above average budget allocation. review that is underway has been made for CDPs, or Comprehensive City
addressing them.
too energized the campaign by taking up voter registration drives error-free electoral roll. Cities are particularly complicated
participative and six open houses were Development Plans. These were not guidelines—submitted to the
held; 4,294 suggestions were received. spatial development plans—they were government in April—based
and conducting walkathons to spread awareness. Janaagraha, Mr. Viswanathan said the average allocation for Assembly constituencies is around Rs. 30 crore. because all aspects of what needs to be on which spatial plans will be
The number of the suggestions and that limited to providing a project-based
which initiated a project to cleanse electoral rolls, came as a done—whether water supply or transport developed by cities, said the official
Delhi has about 1,640 unauthorized context. For example, if a city came
network, or even social infrastructure on condition of anonymity.
colonies are indications that the planning with a proposal for a BRTS (Bus Rapid
like education and housing—happens Spatial development has six layers:
process and the master plan do not reflect Transit System), we would ask for the
within its very tight, limited spatial economy; mobility and networked
ground realities. CDP, which had to reflect the full plan
boundaries. infrastructure; affordable housing;
Will there be a mechanism by which for the development of the BRTS, as well
A critical gap is that we keep expanding social infrastructure; heritage;
cities that put in place spatial plans as a detailed project report. But the CDP
our city boundaries without care, to such environment protection and
become eligible for funding and other was divorced from the land use or form of
an extent that the distinction between disaster zones.
support from the ministry? And are there the city. This will change fundamentally

TIMES OF INDIA
Bella Jaisinghani,TNN | Aug 9, 2013

report bribery. They can also send a text message ‘IPAB ‘ to 56363.
Website invites citizens to
The portal explains common procedures for various tasks
name and shame bribe-takers involving police, income tax, civic services, passport, customs
clearance, commercial and sales taxation, education, power supply,
immigration and railways. “This makes people aware of the correct
way to do things and resist demands for bribe.”

Adopting a carrot-and-stick policy, ‘Maine...’ urges people to report

instances where work was done without a bribe. On ipaidabribe.com, By Niranjan Kaggere, Bangalore Mirror Bureau
10% of respondents say they refused to grease palms while “10% of
this 10%” didn’t face a demand at all. “We take individual complaints
to relevant authorities provided citizens are willing to disclose their
City stumbles in walkability survey
identity. We are careful not to make false allegations. After all, we are Aparajita Ray,TNN | May 8, 2013, 05.08 AM IST The average walkability score of Bangalore is a poor 4.93 according to a survey by Janaagraha in all 198 wards
not covered by a whistleblowers’ policy.” up garbage etc, which made pedestrians get off the footpath and
at the police station-level and will act as police
Times View
Community policing informants. They will primarily concentrate on illegal
walk on the road risking their lives.

They also found that parking of vehicles on footpaths greatly

MUMBAI: An online campaign that was launched on Thursday
calls citizens to name and shame bribe-takers by reporting them
on a public forum. Voluntary organization Janaagraha announced
the launch of a website named ‘Maine Rishwat Di’ where people can
anonymously post their encounters with corrupt officials.
‘Maine...’ is the Hindi version of Janaagrah’s ipaidabribe.com that has
got 20,000 corruption reports since its launch in 2010. Co-founder
Swati Ramanathan says, “This site is not a platform to document big-
ticket corruption involving crony capitalism or unfair distribution
of natural resources. We are talking of corruption that each citizen
encounters in daily life, whether it be dealing with traffic police,
customs or civic officials, or the education and health sector.”
The site actually lists a “rate card” for bribes for different procedures.
Bribe-givers are invited to compare the amount they were made to
pay with the “market price” for that task. Given that Hindi is the
first language of 48% of the population, millions could share their
experiences. The English portal has received mention from US
President Barack Obama. In fact, 17 countries, particularly in Africa,
have replicated the effort.
Citizens without ready access to the internet can use mobile apps to
Govt must support effort
IBNLive.com Jun 10, 2014 at 05:39pm IST
Corruption in everyday life—the type you face to get a passport
or a birth certificate—has a deeply corrosive effect. It can scar
individuals for life. And, at the macro level, daily encounters with
the corrupt among government staff—be it a constable on the road
Kolkata best, Chandigarh worst Indian city: Janaagraha
or a senior babu in an air-conditioned office—have already inured
us as a country to this most serious of social vices. So any attempt
to name and shame bribe takers is welcome. But the government
needs to take suo motu cognizance of cases to ensure this initiative
has its intended impact.
Indian cities don’t score very high on several parameters such as laws,
policies, institutions, processes and accountability mechanisms that
strongly influence quality of life. According to the Annual Survey of
India’s City-Systems by Janaagraha which was carried out in 21 major
cities of India across 18 states, the quality of life is poor.
Janaagraha studies the 21 cities on the parameters of Urban Planning
& Design; Urban Capacities & Resources; Empowered & Legitimate
Political Representation and Transparency, Accountability &
Participation and found that Indian urban centre are way behind the
top cities of the developed world. The cities where the survey was carried
out include Ahmedabad, Bhopal, Bhubaneswar, Bangalore, Chandigarh,
Chennai, Dehradun, Delhi, Hyderabad, Jaipur, Kolkata, Kanpur,
Lucknow, Ludhiana, Mumbai, Patna, Pune, Raipur, Ranchi, Surat and
Thiruvananthapuram. Indian cities have scored in the range of 2.5 to 4.0
on 10 as against the global benchmarks of London and New York which
have scored 9.6 and 9.3 respectively.
Kolkata best, Chandigarh worst Indian city: Janaagraha survey
The other cities in the top five are Thiruvananthapuram followed by
Bhopal, Patna and Delhi.
The performance is equally poor across all the four parameters. Average
scores of Indian cities in each of the City-System components are 2.2,
2.6, 4.9 and 3.3 respectively. The City-System averages and the city
averages taken together indicate that no Indian city has made sufficient
and uniform progress in these areas. The ASICS 2014 score indicate that
much work needs to be done to make out cities world class.
Kolkata scored the highest at 4.0 riding on its sound electoral process.
It has a robust State Election Commission and witnessed high voter
turnouts. Thiruvananthapuram features a close second rank to Kolkata
overall, with a marginal score difference. It is the only city with a local
body ombudsman. Chandigarh scores the lowest overall at 2.5 due to its
poor legal frameworks. It lacks a contemporary Planning Act, Public
Disclosure Law and Community Participation Law. Apart from the
above two, the other cities in the top five are Bhopal, Patna and Delhi.
There is an urgent need to focus on transparency in Indian cities as 17
out of the 21 cities score a zero on Open Data compared to a perfect 10
for both London and New York.
survey
Delhi comes out as the best planned city. Despite being a planned
city, Chandigarh scores the lowest on planning, a paltry 0.6 as it does
not have a contemporary planning law in place. All cities score 0 on
compliance to Spatial Development (Master) Plans.
Mayors of bigger cities like Delhi, Mumbai, Bangalore and Ahmedabad
don’t have five year terms nor are they directly elected. While 16 of the
21 ASICS cities have passed the Community Participation Law, but no
city except for Hyderabad has constituted Area Sabhas.
Delhi and Mumbai have 1,260 and 895 employees per 100,000
population vis-a-vis global cities. New York and London for instance,
have 5,338 and 2,961 per 100,000 population.
Indian cities have scored between 1.4 and 7.1 on audit of urban
local bodies and only Mumbai, Pune and Surat disclose their audits
in public domain.
Smaller cities have better and relatively newer legislations compared
to the bigger cities. Cities such as Thiruvananthapuram, Bhopal and
Raipur find a place in the top 10 in the analysis whereas cities like
Hyderabad and Bangalore finished 17th and 18th respectively.
Over the years urban residents have become immune to living with
overflowing garbage in their backyards, arduous commutes to their
workplaces, shabby housing and minimal social or cultural outlets.
These day-to-day travails point to a deeper malaise within our cities -
that of poorly-resourced city governments and badly managed cities.
experiment takes off
Community policing, a State government initiative,
was launched by Home Minister K J George on an
experimental basis in the City.
“It is our government’s ambitious initiative and I am
confident of its success. Community policing will be
expanded across the State shortly, as it will help police
prevent crimes by up to 85 per cent at the local level,”
George said. The initiative is operated by the police
department and the NGO, Janaagraha.
The initiative will help police ensure peace and
harmony, in addition to detecting and preventing
crimes. “It will also bridge the gap between citizens
and the police,” he added.
It will be implemented in seven police stations under
as many divisions — Jnanabharathi, Madivala, JP
Nagar, Banaswadi, Ashok Nagar, Rajagopalnagar and
Yelahanka police stations. As many as 186 candidates
who have been selected as community police staff will
be called Area Surakasha Mithras (ASM).
The ASM will have to work closely with policemen
activities, robberies and other crimes. Members will
carry an identity card issued by the Police department
and Janaagraha. They will, however, not be vested
with police powers.
Individuals who are 25 and older are eligible to
become an ASM. Around 30 and 45 men will
be selected at each station-level, based on their
jurisdiction. The antecedents of such candidates will
be verified. Those with criminal backgrounds will be
kept out of the initiative.
The average walkability score of Bangalore is a poor 4.93
George said more than 60 per cent of policemen according to a survey by Janaagraha in all 198 wards
face housing problems and that the government had
finalised a plan to construct more than 4,000 houses. Bangalore has still a long way to go when it comes to walkability
— a measure of how friendly an area is to walking.
According to a survey by city-based NGO Janaagraha, of all 198
wards in Bangalore, the city’s average walkability score is 4.93 on
a scale of 10. Jakkasandra (ward number 173) has the highest
score with 7.20 while Laggere (ward number 69) is at the bottom
of the pile with 1.19.
The findings emerged in a meticulous survey conducted by
more than 40 surveyors of ichangemycity.com — an initiative of
Janaagraha to assess Ward Quality Score. The surveyors literally
walked 237.6 kilometres across the city to ascertain walkability
across the city.
The volunteers also noted that in almost all wards on an average
there were 20 obstructions for every kilometre of footpath
including dumping of construction debris, missing slabs, piled
hindered the movement of pedestrians. On an average, there
were 37 parking violations for every 2.4 km of footpath and 64
parking violations for every 1.2 km of roads.
Tulasi Das, deputy commissioner of commercial tax and a
resident of Hampinagar, said, “A major problem in almost all
residential areas is the parking of vehicles on pavements. Despite
having sufficient parking space inside their compound, people
often park their vehicles on footpaths and block the movement
of pedestrians. Many of the parked cars remain idle for weeks. It
is dangerous for kids and senior citizens to use such stretches. If
the BBMP starts levying a tax on such parking, it would not only
clear footpaths but also generate income.”
The survey also found that several wards which scored a perfect
10 in some parameters got poor rating in other parameters.
“If a ward scored 10 out 10 for street lighting, it scored less
than three or four for pedestrian-friendly crossings on road,”
another surveyor said.
The survey, spanning about two months in 2013, covered all the
198 wards of the BBMP and assessed on a scale of 10 the quality
of footpaths on various parameters. The parameters included
physical condition of footpaths, measurement of footpath as
per Tender Sure (Specifications for Urban Road Execution)
guidelines, number of blockages on the footpath, safe pedestrian
crossings and condition of street lighting on these footpaths.
A Janaagraha volunteer who took part in the survey said, “All our
volunteers literally walked in every ward assessing footpaths. In
every ward, six roads (including major, arterial and small roads)
were randomly picked up for the study. We walked about 200
metres on each of the six roads.”
 The article summarised their victory as below:
Google Impact Challenge Skoch Challenger Award of 2014 
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Why He/She won: For making the transition from their careers in New York and
London to start Janaagraha.
for Urban Development
His/Her Trigger: They got a close view of how democracy works in the US; how
citizens came together to influence issues.
His/Her Mission: To improve the quality of life in Indian cities and towns by working
with the people and the government.
His/Her Action PlanQ
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and developing frameworks. These are guided by the idea that urbanisation cannot be
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For the period ended 31st March 2014

RECEIPTS Amount in 000's EXPENDITURE Amount in 000's

Donations 99927 Urban Planning & Design

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  38042 Grants to Jana Urban Space Foundation

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Urban Capacities & Resources
Other Income 14062 2329
Urban Capacity Building
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 66109
116 117
Total 219276 Empowered & Legitimate Political Representatives
17651
PURE Lists

Transparency, Accountability & Participation

Public record of Operations & Finance 5676

Bala Janaagraha 15434

Community Policing 3187

I Paid a Bribe 20429

I Change my City 24831

Advocacy 3114
*Janaagraha receives very valuable in-kind contributions from various Ward Quality Score 1732
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Annual Survey of India's City Systems 8448


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New Cities 1302

Depreciation 2657
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would not have been incurred otherwise. Total 219276

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Janaagraha Centre for Citizenship and Democracy | Jana Urban Space Foundation
4th Floor, UNI Building, Thimmaiah Road, Vasanth Nagar, Bangalore-560052
Phone: +91-80-40790400, Fax: +91-80-41277104
Email: info@janaagraha.org ; info@janausp.org
www.janaagraha.org | www.ipaidabribe.com | www.ichangemycity.com | www.janausp.org