Escolar Documentos
Profissional Documentos
Cultura Documentos
1. Gender
1. Male
2. Female
2. Age
1. Daily
2. Weekly Once
3. a month
4. Every 2-3
5. months
6. Once a year
1. Chennai
2. Bangalore
3. Delhi
4. Mumbai
5. Other
1. Business
2. Pleasure/Personal
10. Did you yourself call to make the arrangements for this flight?
1. Yes
2. No
CUSTOMER SATISFACTION
1. Strongly agree
2. Agree
3. Disagree
4. Strongly disagree
1. Strongly agree
2. Agree
3. Disagree
4. Strongly disagree
1. Strongly agree
2. Agree
3. Disagree
4. Strongly disagree
1. Strongly agree
2. Agree
3. Disagree
4. Strongly disagree
1. Strongly agree
2. Agree
3. Disagree
4. Strongly disagree
1. Strongly agree
2. Agree
3. Disagree
4. Strongly disagree
11. Do you think the service provided by ORANGE bus meet your overall expectation?
1. Yes
2. No
12. Do you have any suggestions of how ORANGE bus could increase customer satisfaction?
.................................................................................................................................
.................................................................................................................................
13. How do you rate the following services provided by Orange bus?
1. Very uncertain
2. Uncertain
3. Average
4. Certain
5. Very certain
3. Do you know the importance information, safety and security of the ORANGE Bus in
urban area ?
1. Yes
2. No
If Yes or No Explain...................................................................................................
4. Do you face any challenge in your daily activities?
1. Yes
2. No
If Yes or No Explain.......................................................................................................
5. How do you handle people with disability, elders, pregnant women and student?
Explain ................................................................................................
6. Do you think price setting and service meet your customers satisfaction?
1. Yes
2. No
If Yes or No Explain................................................................................................
7. Which transport do you prefer as a means of transportation to you in-terms of service?
1. ORANGE Bus
2. Private transport
3. Public transport
4. Other
Explain ...........................................................................................................................
8. Do you think ORANGE Bus still vital in the transport business?
1. Yes
2. No
If Yes or No Explain.......................................................................................................
9. Do you think ORANGE Bus can reduce traffic jam in town?
1. Yes
2. NO
If Yes or No Explain......................................................................................................
…………………………………………………………………………………………
10. In your own opinion what do you think can be done in order to make sure that ORANGE
Bus Operate smoothly and meet customers satisfactory?