4 Corrective Action Procedure

Classification: Document No: KAP3-ICAP-005-0
LEVEL 2 Issue No: 0

Title: Revision No: 0
CORRECTIVE ACTION PROCEDURE Effectivity Date: 08/26/09
Page No: Page 1 of 6
I. Purpose:
ofPage 1 of 6
The purpose of this procedure is to establish a system for instituting corrective actions to
eliminate the cause of problems and non-conformities, occurring in all aspects of company
operations and deviations on the established management systems of XYZ Manufacturing,
Inc., and prevent recurrence.
II. Scope:
This procedure is applicable to all customer complaints, non-conforming products, non-

conformances to prescribed manufacturing processes, non-compliance to established
Integrated Management System (IMS), and unachieved goals that requires corrective action.
III. Definition of Terms:
3.1 Corrective Action – action planned and executed by concerned department to

eliminate the cause of an existing problem, non-conformity, defect or other undesirable
incident in order to prevent recurrence on their respective area of responsibility.
3.2 Non-conformance – a non-compliance or deviation from an establish process or

procedure, standards, and governing laws
3.3 Non-conformity – is non-fulfillment of a requirement
3.4 CAR – an acronym for Corrective Action Request
3.5 IMS – an acronym for Integrated Management System
IV. Reference:
4.1 Control of Records Procedure

4.2 Document and Data Control Procedure
4.3 Quality Assurance Procedure
4.4 Authority and Approval Matrix
XYZ Manufacturing, Inc. Integrated Management System KIMS-016-0

KQM-003-0
LEVEL 2 Issue No: 0
V. Process Flowchart:
Start ofPage 2 of 6
Identify Non-conformance
Classify Non-conformance
Need CAR NO Implement necessary

issuance? corrective action
YES
Issue CAR to responsible

Section / Dept. / Committee
Make necessary corrective

action and implement
Verify effectiveness of
corrective action taken
Corrective Action NO
Re-issue CAR
effective?
YES
Keep records
End

KQM-003-0
LEVEL 2 Issue No: 0
VI. Procedure:
Applicable Docs. ofPage

& Forms3 /of 6
Process Activity Responsible
Notes
6.1 Identify Non-conformance Auditor / MR / QA /  CAR Form

Concerned Section
① Non-conformance may be raise through
internal or external audit; customer
complaints; non-conforming products;
non-conformance to prescribed operating
process; non-compliance to legal
requirements; non-compliance to
established management system; and
unachieved goals and targets.
6.2 Classify Non-conformance – can be classified Auditor / MR / QA /  CAR Form

as: Concerned Section
6.2.1 Major Non-conformance – are those

related to lack of procedure, system,
standard or misuse of the quality standard
initially agreed, and violation of legal
requirements
6.2.2 Minor Non-conformance – are single

instances where the agreed requirements
are not adhered, genuine mistakes or
deficiencies within process limitations shall
be fixed on the spot and may be reported
as observation as part of that activity
report.
6.3 Issue CAR (Corrective Action Request) – issue Auditor / MR / QA /  In case the customer
CAR to responsible section/ department/ committee. Issuing Section/ Dept./ provides their own form of
Committee Corrective Action
6.3.1 Non-conformances arising from the Request, the Customer’s
following situations requires issuance of form shall be used to
CAR: avoid redundancy of
a. Customer Complaints – non- filling-up. It shall be kept
conformances found in the product as then as evidence of
reported by customer corrective action taken.
b. Non-conformances found during third
party audit
c. Non-conformances found during
Internal Audit

KQM-003-0
LEVEL 2 Issue No: 0
d. Violation of mandatory and legal

requirements
e. Non-conformance to established ofPage 4 of 6
Management System
f. Unachieved goals and targets
g. Deviation to prescribed operating
procedures affecting quality of
product, causing delay of delivery,
causing negative impact on the
environment and health and safety of
employees and other stakeholders.
6.3.2 CAR Form must be completely filled-up Auditor / MR / QA /  CAR Form

with details of non-conformance upon Issuing Section/ Dept./
issuance to responsible section / dept./ Committee
committee
6.3.2.1 CAR Form must be controlled with  Dept., Section, Committee

control no. on the following format: Code:
RA – Resources Admin. Dept.
X – XX – XXX – X
RP – Purchasing Section
RH – Human Resource Sect.
Issue No. RT – Training Section
Serial No. RM – MIS Section
Dept., Section, Committee Code RD – Document Control Sect.
RG – Gen. Admin. Section
Year of Issuance (last digit of year)
E – Engineering Dept.
EN – NPD Section
EQ – Quality Assurance Sect.
EF – Facility Eng’g. & Maint. Sect.
EW – Waste & Wastewater
Treatment Section
PL – Planning & Logistics Dept.
PS – Sales Section
PP – PPC Section
PW – Warehouse Section
PIE – Import/Export Section
PIC – Inventory Control Section
O – Operations Dept.
OP – Production Section
OI – Inspection Section
OCA – Chemical Analysis / PRT
Section
IA – Internal Audit Committee
MSD – Management System &
Documentation Committee
TEI – Training, Education &
Information Committee
KZ – Kaizen/ Continual
Improvement Committee
PC – Pollution Control & Waste

KQM-003-0
LEVEL 2 Issue No: 0
Management Committee
HS – Health & Safety/ Fire Brigade/
First Aide Committee
ofPage 5 of 6
ER – Emergency Response
Committee
CH – Chemical Handling
Committee
CS – Conservation Committee
5S – 5S Committee
6.3.2.2 CAR Form and the details of CAR MR / DCC Staff  CAR Control Register
to be issued must be recorded in the CAR Form
Control Register Form.
6.3.3 CAR must be issued after identification Issuing Section/ Dept. /  CAR Form
and verification of non-conformance, and Committee / MR
upon approval of Management
Representative.
6.3.4 CAR Form must be returned to issuing Responsible Section/  Answered CAR
party on the required date of completion. Dept./ Committee
6.4 Corrective Action Verification
6.4.1 Corrective action taken must be verified to Issuing Section/ Dept./  Answered CAR
confirm its implementation and Committee
effectiveness.
6.4.1.1 The implementation of corrective

action must be verified after the
implementation date committed by the
responsible section / department.
6.4.1.2 The effectiveness of the corrective

action taken must be verified after
implementation and/or depending on the
nature of the non-conformity and the
action taken.
6.4.2 If the corrective action taken has corrected Issuing Section/ Dept./  Answered CAR
the non-conformity and prevented the Committee
possible recurrence, the corrective action
is said to be effective and the non-
conformity issue can be closed, otherwise,
re-issuance of CAR is necessary.
6.5 Re-issuance of Corrective Action

KQM-003-0
LEVEL 2 Issue No: 0
6.5.1 If there is no reply on the CAR issued after Issuing Section/ Dept./  CAR Form
the due date indicated in the CAR Form, Committee
the issuing party shall re-issue CAR. ofPage 6 of 6
6.5.2 If upon verification of the effectiveness of Issuing Section/ Dept./  CAR Form
the corrective action taken, it is found that Committee
the corrective action is insufficient and
does not prevent recurrence of non-
conformity, the issuing party shall re-issue
CAR.
6.6 Record Keeping
Records of CAR shall be maintained for Issuing Section/ Dept./  CAR Form
reference purposes and inputs in the Committee / MR / DCC  Control of Records
Management Review according to the Control of Procedure
Record Procedure.  Copy of CAR shall be kept
by issuing section/ dept.
for reference purposes.
VII. Appendix:
7.1 CAR Form
7.2 CAR Control Register Form

KQM-003-0

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4 Corrective Action Procedure

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Formatos disponíveis

Classification: Document No: KAP3-ICAP-005-0

LEVEL 2 Issue No: 0

This procedure is applicable to all customer complaints, non-conforming products, non-

III. Definition of Terms:

3.1 Corrective Action – action planned and executed by concerned department to

3.2 Non-conformance – a non-compliance or deviation from an establish process or

3.3 Non-conformity – is non-fulfillment of a requirement

3.4 CAR – an acronym for Corrective Action Request

3.5 IMS – an acronym for Integrated Management System

4.1 Control of Records Procedure

XYZ Manufacturing, Inc. Integrated Management System KIMS-016-0

Need CAR NO Implement necessary

Issue CAR to responsible

Make necessary corrective

XYZ Manufacturing, Inc. Integrated Management System KIMS-016-0

Applicable Docs. ofPage

6.1 Identify Non-conformance Auditor / MR / QA /  CAR Form

6.2 Classify Non-conformance – can be classified Auditor / MR / QA /  CAR Form

6.2.1 Major Non-conformance – are those

6.2.2 Minor Non-conformance – are single

XYZ Manufacturing, Inc. Integrated Management System KIMS-016-0

d. Violation of mandatory and legal

6.3.2 CAR Form must be completely filled-up Auditor / MR / QA /  CAR Form

6.3.2.1 CAR Form must be controlled with  Dept., Section, Committee

XYZ Manufacturing, Inc. Integrated Management System KIMS-016-0

6.4 Corrective Action Verification

6.4.1.1 The implementation of corrective

6.4.1.2 The effectiveness of the corrective

6.5 Re-issuance of Corrective Action

XYZ Manufacturing, Inc. Integrated Management System KIMS-016-0

6.6 Record Keeping

7.1 CAR Form

7.2 CAR Control Register Form

XYZ Manufacturing, Inc. Integrated Management System KIMS-016-0

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