BLE GLO

Focus Contact Center

AVAILA
CRM & Marketing

BALLY
Voice Automation Hot
mail
detection
integration Desking by Focus Telecom
Define Call recording
breaks & quality
assuring
Multi-channel
HLR – ability communication: phone, API
Various mail, sms, www, chat, integration
to check activity

SELL MORE,
dialer modes communicators,
of GSM numbers in
operators’ databases social media,
mail2fax/fax2mail
Parameterized

SERVICE BETTER:
Allerts Queue monitoring Advanced connections scripts & forms
& messages (e.g. waiting time queuing: linear, random,

Focus
for the connection, fewest calls, ring all, skills
priority caller) based routing, profit based

SIMPLE, INTUITIVE
routing, overflow

Contact
Powerful web
self-configuration
CTI screen
manager
pops
Monitoring
agents work,
eavesdropping
Center Predictive
Dialing System
based on artificial Multicampaign TOOL TO EMPOWER
Mobile & suggesting intelligence work

YOUR BUSINESS
apps
Repeating
callers are
IVR drag & drop connected with
Wallboard Levels: admin,
web based the agent they spoke supervisor, agent
configuration the last time

Dashboards
Click to call & self-configured

Post call Call back

reports PROFESSIONAL CONTACT CENTER TOOLS INSTEAD
satisfaction Time zone & appointment OF EXPENSIVE CORPORATE APPLICATIONS
survey & ”do not” settings
call list Focus Contact Center will help You increase your Focus Telecom is a cloud software provider. Our
sales by working on real time business opportunities, products are supporting integrated multichannel
automating sales processes and excel your service by communication for all possible markets and
Business Interactive HD Audio
International staying tuned with customers via multi-channel customers. Till today over 2000 customers trusted our
Other Phone Voice conferences
products System Response service
Hotline phone communication. solutions. FCC supports large global organizations and
numbers
(IP PBX) (IVR) “Telemeeting” small family businesses - with same simplicity and quality
Focus Contact Center placed in core of Your business but perfectly suited to meet each customer custom needs.
communication will take care of:
United States:
RocketSpace Suites
∙ Increasing efficiency of your daily business tasks You don't need to make huge investments to start using
180 Sansome St. IV floor ∙ Meeting your sales targets our solution, only need is a computer with an internet
San Francisco, CA 94104 ∙ Stay in touch with your customers connection. We take responsibility for the IT
phone: 1-415-2313704
∙ Prove value for money (OPEX only) infrastructure, so you do not need to implement or
European office: ∙ Ensure business continuity with 24/7/365 support maintain complex contact center equipment. You
Focus Telecom Polska Sp. z o.o. pay for an agent access only.
04-041 Warsaw, 101a Ostrobramska Street, Poland
tel.: +48 222 286 287,
*leader of Deloitte rankings in the category of the fastest growing fax: +48 222 128 615
technologically innovative companies in Central Europe. www.focustelecom.us
www.focustelecom.us
SERVICE BETTER MULTICHANNEL ORGANIZATION
SELL MORE
Why do you need Focus Contact Center? To support your Why do you need Focus Contact Center? To manage your
customers using Phone, Chat, Sms, E-mail and business communication integrated with CRM &
API
other channels. To enhance your CRM and ticketing MA and support your business via Phone, E-mail, Chat
system. CRM and other channels.
(Sales force)

Accuracy - FCC will support your agents with proper Quick lead respond- prioritize sales opportunities, make
addressing of customer requests just on first contact. Focus it easier to engage with potential customers with
Contact Center a simple click-to-call -back button.

CLIENTS
Dynamically manage agents access to Your customers Single MA
Point miniCRM
data - all, nothing or as You wish - You are in control. of Contact
(Sales Mango)
Work on real-time leads, reach more customers by using
miniFocusDesk
Enable Your Website call back feature for all requests of miniMarketing multi-channel communication.
Automation
Your customers. Target your customers better using collected
Progressively monitor performance of your consultants,
DESK information (upsell).
(zenifreshdesk)
coach them by eavesdropping & suggesting. Business Use real-time dashboards and all historical data to
Phone
Connect repeating callers with the agent they spoken System analyze your team’s productivity (call volume, duration,
last time. success rates and conversion rates).

Stay up-to-date. Be aware whenever customer will Dial customers and prospects directly from their CRM
provide same request by E-mail and i.e Phone - Focus records, eliminating dialing errors and reducing time
Contact Center will automatically save the data and wasted between calls.
provide it to right agent. Use post-call surveys to redefine marketing and sales
Use post-call surveys to ask your customers about their experience.
experience directly after the interaction. Enable salesmen saving & accessing information in the
Prioritize callers: VIP, international etc. system no matter where they are.

Serve your customers wherever they are, dial them from Boost sales with telemarketing, define marketing
various applications. campaigns and make effective calls with predicitve
system.

OUR KEY VALUES

Reliability: responsive team of experts ready to support
you 24/7/365 and highly qualified team of IT engineers,
IBM Softlayer partnership to deliver highly reliable
solution around the Globe and ensuring it is always up
and running.
Innovations: our own software, broad functionalities
based on experience of working with over 2,000
enterprises. It will help you to achive market excellence.
We are the fastest growing technologically innovative
company in CEE according to Deloitte rankings.
Flexibility: easy to change the number of licenses
accordingly to your evolving needs (scale up or down),
easy customization and service localization, seamless
integration with other apps, implementation as a cloud
(private and public) or on premise solution (even based on
existing customer infrastructure).
Fair play: 1. You only pay for features you use 2. Falling
prices model - the more you have the less you pay per one
3.You can easily terminate the service.
Service Excellence: trainings for consultants,
administrators and supervisors to make sure you benefit
from the service on the highest level.
From small to large business: four various packages
according to the company size and functionalities.
Fast and easy deployment, starting from one business
day.