Barangay Health Services NC II

COMPETENCY-BASED
CURRICULUM
Sector:
HEALTH, SOCIAL AND OTHER COMMUNITY DEVELOPMENT SERVICES
Qualification:
BARANGAY HEALTH SERVICES NC II
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

East Service Road, South Superhighway, Taguig City, Metro Manila
Table of Contents
Page
A. Course Design ........................................................................................................ 1-7

B. Modules of Instruction ......................................................................................... 8-110
BASIC COMPETENCIES MODULES ........................................................................ 8
 Participating in Workplace Communication...................................................... 9-12
 Working in a Team Environment .................................................................... 13-15
 Practicing Career Professionalism ................................................................. 16-19
 Practicing Occupational Health and Safety Procedures................................. 20-24
COMMON COMPETENCIES MODULES ................................................................ 25

 Implementing and monitor infection control policies and procedures ............. 26-29
 Responding effectively to difficult/challenging behavior ................................. 30-33
 Applying basic first aid ................................................................................... 34-37
 Maintaining high standards of patient services .............................................. 38-42
CORE COMPETENCIES MODULES....................................................................... 43

 Working within a community development framework ................................... 44-49
 Preparing for work in the community.............................................................. 50-56
 Supporting community resources .................................................................. 57-65
 Providing primary/residential care .................................................................. 66-71
 Supporting community participation ............................................................... 72-76
 Recruiting and coordinating volunteers .......................................................... 77-81
 Responding holistically to client issues .......................................................... 82-93
 Developing and providing health education program in the community ....... 94-100
 Implementing health promotion and community interventions ................... 101-110
COURSE DESIGN
COURSE TITLE : Barangay Health Service NC II
NOMINAL DURATION : 560 Hours
COURSE DESCRIPTION :
The course is designed to develop the knowledge, skills and attitudes of Barangay
Health Service NC II in accordance with industry standards. It covers core competencies
to: work within a holistic community development framework, prepare for worker in the
community service industry, support community resources, provide primary residential care,
support community participations, recruit and coordinate project and implement health
promotion and community intervention.
ENTRY REQUIREMENTS:
Trainees or students wishing to enroll in this course qualification should possess the
following requirements:
 16 years old and above

 Must pass the trainability/aptitude test
 Can communicate effectively both orally and in written form
 Physically, emotionally and mentally fit
 Can perform basic mathematical computation
 Preferably based in a certain barangay
 With good reputation in the community
This list does not include specific institutional requirements such as educational attainment,
appropriate work experience, and others that may be required of the trainees by the school
or training center delivery this TVET program.
CBC Barangay Health Services NC II -1-

COURSE STRUCTURE:
BASIC COMPETENCIES
(26 hours)
Units of Nominal
Module Title Learning Outcomes
Competency Duration
1. Participate in 1.1 Participating in 1.1.1 Obtain and convey 4 hours
workplace workplace workplace information
communication communication 1.1.2 Participate in workplace
meeting and discussion
1.1.3 Complete relevant work-
related documents
2. Work in a team 2.1 Working in a 2.1.1 Describe and identify team 4 hours
environment team role and responsibility
environment 2.1.2 Identify own role and
responsibility within team
2.1.3 Work as a team member
3. Practice career 3.1 Practicing 3.1.1 Integrate personal 6 hours
professionalism career objectives with
professionalism organizational goals.
3.1.2 Set and meet work
priorities.
3.1.3 Maintain professional
growth and development.
4. Practice 4.1 Practicing 4.1.1 Identify hazards and risks 12 hours
occupational occupational 4.1.2 Evaluate hazards and risks.
health and health and 4.1.3 Control hazards and risks.
safety safety 4.1.4 Maintain occupational
procedures procedure health and safety
awareness.
COMMON COMPETENCIES
(42 hours)
Units of Nominal
Competency Duration
1. Implement and 1.1 Implementing 1.1.1 Provide information to the 10 hours
monitor and monitoring work group about the
infection control infection organization’s infection
policies and control policies control policies and
procedures and procedures
procedures 1.1.2 Integrate the organization’s
infection control policy and
procedure into work
practices.
1.1.3 Monitor infection control
performance and
implement improvements in
practices.

Units of Nominal
Competency Duration
2. Respond 2.1 Responding 2.1.1 Plan responses 10 hours
effectively to effectively to 2.1.2 Apply appropriate
difficult/ difficult/ responses
challenging challenging 2.1.3 Report and review
behavior behavior incident/s
3. Apply basic first 3.1 Applying basic 3.1.1 Assess the situation 12 hours
aid first aid 3.1.2 Apply basic first aid
techniques
3.1.3 Communicate details of the
incident/event
4. Maintain high 4.1 Maintaining 4.1.1 Communicate appropriately 10 hours
standard of high standard with client/patients
patient services of patient 4.1.2 Establish and maintain
services good interpersonal
relationship with
clients/patients
4.1.3 Act in a respectful manner
at all times
4.1.4 Evaluate own work to
maintain high standard of
client/patient services
CORE COMPETENCIES
(492 hours)
Units of Nominal
Competency Duration
1. Work within a 1.1 Working within 1.1.1. Operate / work within a 60 hours
community a community community development
development development framework
framework framework 1.1.2. Work with individuals and
groups to achieve
community development
outcomes
1.1.3. Address individual issues
arising when working within
a community development
framework
1.1.4. Work effectively with
diversity in the community
2. Prepare for 2.1 Preparing for 2.1.1 Access industry information 32 hours
work in the work in the and applicable local and
community community national legislative
service industry service guidelines
industry 2.1.2 Identify future
career/occupations
opportunities in the
community
2.1.3 Work in a team at all times

Units of Nominal
Competency Duration
3. Support 3.1 Supporting 3.1.1 Develop an information 50 hours
community community base of community
resources resources resources
3.1.2 Establish a working
relationship with key people
3.1.3 Apply strategies for linking
people
3.1.4 Maintain community
facilities and resources
4. Provide 4.1 Providing 4.1.1 Outline terms of placement 60 hours
primary / primary/ with client in care
residential residential care 4.1.2 Provide / mobilize domestic
care Support
4.1.3 Provide for client education,
support and development
4.1.4 Contribute to reintegration of
client
5. Support 5.1. Supporting 5.1.1. Work with individuals / 50 hours
community community groups/ community to
participation participation promote participation
5.1.2. Support existing community
activities
6. Recruit and 6.1 Recruiting and 6.1.1 Identify the needs and roles 60 hours
coordinate coordinating for volunteers in the
volunteers volunteers community organization/s.
6.1.2 Recruit volunteers
6.1.3 Orient volunteers to the
organization/s
6.1.4 Monitor performance of
volunteers
7. Respond 7.1 Responding 7.1.1 Evaluate the range of issues 60 hours
holistically to holistically to impacting on the client and
client issues client issues on the delivery of
appropriate service
7.1.2 Determine the course of
action to be followed
7.1.3 Establish interpersonal
relationship with the client
that will enable all issues to
be address
7.1.4 Provide a brief intervention
as required
7.1.5 Respond appropriately to
people who are vulnerable
and at significant risk
7.1.6 Evaluate effectiveness of
services provided to meet
client needs

Units of Nominal
Competency Duration
8. Develop and 8.1 Developing 8.1.1 Develop the health 60 hours
provide health and providing education program
education health 8.1.2 Organize the participants in
program in the education in the program
community the community 8.1.3 Coordinate the health
teaching program
9. Implement 9.1 Implementing 9.1.1 Identify community issues in 60 hours
health health preventive health care
promotion and promotion and 9.1.2 Working within the
community community educational framework of
intervention intervention health promotion
9.1.3 Identify the health program/
activity required
9.1.4 Prepare program / activity
plan
9.1.5 Deliver program / activity
9.1.6 Evaluate program / activity
RESOURCES:
Equipment
 Weighing scale
 Oxygen gauges
 Oxygen tanks
 Blood pressure apparatus
 Stethoscope
 Ambu bag
 Cardiac board
 Cabinets (steel) for records
Tools/accessories
 Monkey wrench
 Screw driver
 Flashlight
 Radiophone
Supplies and materials
First Aid Kit
 cotton balls
 gauze
 elastic bandage
1 inch
½ inch
 plaster
 forceps
 scissors
 suction catheter
 thermometer
 penlight
 splints

Drugs
 Ammonia
 Antiseptic solution
 Hydrogen peroxide
 Betadine
 70% alcohol
 Antipuretics
 Oresol-anti- disorder
Office Supplies
 Bond papers
 Folder
 Ballpen/pencil
 Paper clips
 Nutrition chart
 Growth chart
 Manila paper
 Forms (for patient’s record)
Office Supplies
 Broom, Tambo, Tingting
 Floor mop
 Soap/detergent
 Waste cans (color coded)
 Basins
ASSESSMENT METHODS:
 Observation and oral questioning
 Observation of performance
 Demonstration and oral questioning
 Practical examination
 Case work reports
 Interview
 Third party report
 Portfolio
 Lecturette
 Role playing
COURSE DELIVERY:
 Lecture/Dscussion
 Demonstration
 Case studies
 Film showing
 Field visitation to local barangay
 Simulation of work place
 On the job training and practice
 Assignment
 Work plans and schedules
 Role play

TRAINERS QUALIFICATIONS – HEALTH SERVICE SECTOR
BARANGAY HEALTH SERVICES - NC II

TRAINER QUALIFICATION (TQ II)
 Must be a licensed doctor, registered nurse or certified emergency medical

technician or certified midwife with background/orientation on health care services
 Must have undergone training in Training Methodology II (TM II)
 Must be mentally, emotionally and physically fit
 Must be of good moral character
 Must have at least 2 years experience in the health service industry

MODULES OF INSTRUCTION
BASIC COMPETENCIES

BASIC COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATIONS
MODULE TITLE : PARTICIPATING IN WORKPLACE COMMUNICATIONS
MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required to obtain, interpret and convey information in
response to workplace requirements.
NOMINAL DURATION : 4 hours
PREREQUISITE : Receive and Respond to Workplace Communication. (NCI)
SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module, the students/ trainees must be able to:
LO1. Obtain and convey workplace information
LO2. Complete relevant work related documents.
LO3. Participate in workplace meeting and discussion.

LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION
ASSESSMENT CRITERIA:
1. Specific relevant information is accessed from appropriate sources.

2. Effective questioning and active listening and speaking are used to gather and
convey information.
3. Appropriate medium is used to transfer information and ideas.
4. Appropriate non-verbal communication is used.
5. Appropriate lines of communication with superiors and colleagues are identified
and followed.
6. Defined work procedures for the location and storage of information are used.
7. Personnel interaction is carried out clearly and concisely.
CONTENTS:
 Parts of speech
 Sentence construction
 Effective communication
CONDITION:
The students/ trainees must be provided with the following:

 Writing materials (pen & paper)
 References (books)
 Manuals
METHODOLOGIES:
 Group discussion/interaction
 Assignment method
 Competency-based learning materials method
ASSESSMENT METHODS:
 Written test
 Practical performance test
 Interview
CBC Barangay Health Services NC II - 10 -

LO2. COMPLETE RELEVANT WORK RELATED DOCUMENTS
ASSESSMENT CRTERIA:
1. Ranges of forms relating to conditions of employment are completed accurately

and legibly.
2. Workplace data is recorded on standard workplace forms and documents.
3. Basic mathematical process is used for routine calculations.
4. Errors in recording information on forms. Documents are identified and rectified.
5. Reporting requirements to superior are completed according to enterprise
guidelines.
CONTENTS:
 Basic mathematics
 Technical writing
 Types of forms
CONDITION:
The students/trainees must be provided with the following:

 Paper
 Pencils / ball pen
 Reference books
 Manuals
METHODOLOGIES:
 Group discussion/Interaction
ASSESSMENT METHODS:
 Written test
 Practical! performance test
 Interview

LO3. PARTICIPATE IN WORKPLACE MEETING AND DISCUSSION
1. Team meetings are attended on time.

2. Own opinions are clearly expressed and those of others are listened to without
interruption.
3. Meeting inputs are consistent with the meeting purpose and establish protocols.
4. Workplace interaction are conducted in a courteous manner appropriate to
cultural background and authority in the enterprise procedures.
5. Questions about simple routine workplace procedures and matters concerning
conditions of employment are asked and responded.
6. Meeting outcomes are interpreted and implemented.
CONTENTS:
 Sentence construction
 Technical writing
 Recording information
CONDITION:

 Paper
 Pencils/ball pen
 References (books)
 Manuals
METHODOLOGIES:
 Group discussions/interaction
ASSESSMENT METHODS:
 Written test
 Practical / performance test
 Interview

BASIC COMPETENCY : WORK IN A TEAM ENVIRONMENT
MODULE TITLE : WORKING IN A TEAM ENVIRONMENT
MODULE DESCRIPTOR : This module covers the knowledge, skills, and attitudes
required in order to relate in a work-based environment.
PREREQUISITE : TEAMWORK (NC I)
Upon completion of this module the students/ trainees must be able to:
LO1. Describe and identify team role and responsibility in a team.
LO2. Describe work as a team.

LO1. DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A TEAM
1. Role and objective of the team is identified.

2. Team parameters, relationships and responsibilities are identified.
3. Individual role and responsibilities within team environment are identified.
4. Roles and responsibilities of other team members are identified and recognized.
5. Reporting relationships within team and external to team are identified.
CONTENTS:
 Team role.
 Relationship and responsibilities
 Role and responsibilities with team environment.
 Relationship within a team.
CONDITION:

 SOP of workplace
 Job procedures
 Client / supplier instructions
 Quality standards
 Organizational or external personnel
METHODOLOGIES:
 Case studies
 Simulation
ASSESSMENT METHODS:
 Written test
 Observation
 Simulation
 Role playing

LO2. DESCRIBE WORK AS A TEAM MEMBER
1. Appropriate forms of communication and interactions are undertaken.

2. Appropriate contributions to complement team activities and objectives are made.
3. Reporting using standard operating procedures are followed.
4. Development of team work plans based from role team is contributed.
CONTENTS:
 Communication process
 Team structure / team roles
 Group planning and decision making
CONDITION:
The students I trainees must be provided with the following:

 SOP of workplace
 Job procedures
 Organization or external personnel
METHODOLOGIES:
 Case studies
 Simulation
ASSESSMENT METHODS:
 Observation of work activities

 Observation through simulation or role play
 Case studies and scenarios.

BASIC COMPETENCY : PRACTICE CAREER PROFESSIONALISM
MODULE TITLE : PRACTICING CAREER PROFESSIONALISM
MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes in
promoting career growth and advancement, specifically; to
integrate personal objectives with organizational goals set
and meet work priorities and maintain professional growth
and development.
Upon completion of this module, the trainee/student must be able to:
LO1. Integrate personal objectives with organizational goals
LO2. Set and meet work priorities
LO3. Maintain professional growth and development

LO1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL GOALS
1. Personal growth and work plans towards improving the qualifications set for
professionalism are achieved.
2. Intra- and interpersonal relationship in the course of managing oneself based on
performance evaluation is maintained.
3. Commitment to the organization and its goal is demonstrated in the performance
of duties.
4. Practice of appropriate personal hygiene is observed.
5. Job targets within key result areas are attained.
CONTENTS:
 Personal Development-Social Aspects: Intra and Interpersonal Development

 Organizational Goals
 Personal Hygiene and Practices
 Code of Ethics
CONDITION:

 Workplace
 Code of Ethics
 Organizational Goals
 Hand outs and PD-Social Aspects
 CD’s, VHS tapes, transparencies
METHODOLOGIES:
 Simulation
 Demonstration/practical hands-on exercises
ASSESSMENT METHODS:
 Role play
 Interview
 Written examination

LO2. SET AND MEET WORK PRIORITIES
1. Competing demands to achieve personal, team and organizational goals and

objectives are prioritized.
2. Resources are utilized efficiently and effectively to manage work priorities and
commitments.
3. Practices and economic use and maintenance of equipment and facilities are
followed as per established procedures.
4. Job targets within key result areas are attained.
CONTENTS:
 Organizational KRAs
 Work Values and Ethical Standards
 Company policies on the use and maintenance of equipment
CONDITION:
The students/ trainees must be provided with the following

 Organizational KRA
 Work values and ethics
 Company policies and standards
 Sample job targets
 Learning Guides
METHODOLOGIES:
 Structured activity
 Demonstration/practical hands-on exercises
ASSESSMENT METHODS:
 Role play
 Interview

LO3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT
1. Training and career opportunities relevant to the job requirements are identified
and availed.
2. Licenses and/or certifications according to the requirements of the qualifications
are acquired and maintained
3. Fundamental rights at work including gender sensitivity are manifested/observed
4. Training and career opportunities based on the requirements of industry are
completed and updated.
CONTENTS:
 Qualification Standards
 Gender and Development (GAD) Sensitivity
 Professionalism in the Workplace
 List of Professional Licenses
CONDITION:

 Quality Standards
 GAD handouts
 CD’s, VHS tapes on Professionalism in the Workplace
 Professional Licenses samples
METHODOLOGIES:
 Film viewing
 Role play/simulation
ASSESSMENT METHODS:
 Demonstration
 Interview
 Portfolio assessment

BASIC COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES
MODULE TITLE : PRACTICING OCCUPATIONAL HEALTH AND SAFETY

PROCEDURES
required to comply with the regulatory and organizational
requirements for occupational health and safety such as
identifying, evaluating and maintaining OH & S awareness.
LO1. Identity hazards and risks
LO2. Evaluate hazards and risks
LO3. Control hazards and risks
LO4. Maintain occupational health and safety awareness

LO1. IDENTIFY HAZARDS AND RISKS
1. Workplace hazards and risks are identified and clearly explained.

2. Hazards/Risks and its corresponding indicators are identified in with the company
procedures.
3. Contingency measures are recognized and established in accordance with
organizational procedures.
CONTENTS:
 Hazards and risks identification and control

 Organizational safety and health protocol
 Threshold limit value (TLV)
 OHS indicators
CONDITION:

 Workplace
 PPE
 Learning Guides
 Handouts
 Organizational Safety and Health Protocol
 OHS Indicators
 Threshold Limit Value
 Hazards/Risk Identification and Control
METHODOLOGIES:
 Group discussion/Interaction
 Simulation
 Symposium
 Group dynamics
ASSESSMENT METHODS:
 Situation analysis
 Interview
 Practical examination

LO2. EVALUATE HAZARDS AND RISKS
1. Terms of maximum tolerable limits are identified based on threshold limit values
(TLV).
2. Effects of hazards are determined.
3. OHS issues and concerns are identified in accordance with workplace
requirements and relevant workplace OHS legislation.
CONTENTS:
 TLV table
 Phil OHS Standards
 Effects of hazards in the workplace
 Ergonomics
 Employees Compensation Commission (ECC) regulations
CONDITION:
The students/trainees must be provided with the following

 Handout on
- Phil. OHS Standards
- Effects of hazards in the workplace
- Ergonomics
- ECC regulations
 TLV Table
METHODOLOGIES:
 Situation analysis
 Symposium
 Film viewing
 Group dynamics
ASSESSMENT METHODS:
 Interview
 Simulation

LO3. CONTROL HAZARDS AND RISKS
1. OHS procedures for controlling hazards and risk are strictly followed.
2. Procedures in dealing with workplace accidents, fire and emergencies are
followed in accordance with the organization’s OHS policies.
3. Personal protective equipment is correctly used in accordance with organization’s
OHS procedures and practices.
4. Procedures in providing appropriate assistance in the event of workplace
emergencies are identified in line with the established organizational protocol.
CONTENTS:
 Safety Regulations
 Clean Air Act
 Electrical and Fire Safety Code
 Waste management
 Disaster Preparedness and Management
 Contingency Measures and Procedures
CONDITION:

 Handouts on
- Safety Regulations
- Clean Air Act
- Electrical and Fire Safety Code
- Waste management
- Disaster Preparedness and Management
- Contingency Measures and Procedures
- OHS Personal Records
 PPE
METHODOLOGIES:
 Symposium
 Film viewing
 Group dynamics
 Self pace
ASSESSMENT METHODS:
 Written
 Interview
 Case/situation analysis
 Simulation

LO4. MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS
1. Procedures in emergency related drill are strictly followed in line with the
established organization guidelines and procedures.
2. OHS personal records are filled up in accordance with workplace requirements.
3. PPE are maintained in line with organization guidelines and procedures.
CONTENTS:
 Operational health and safety procedure, practices and regulations

 Emergency-related drills and training
CONDITION:
 Workplace
 PPE
 OHS personal records
 Health record
METHODOLOGIES:
 Simulation
 Symposium
 Film viewing
 Group dynamics
ASSESSMENT METHODS:
 Demonstration
 Interview
 Portfolio assessment

COMMON COMPETENCIES

UNIT OF COMPETENCY : IMPLEMENT AND MONITOR INFECTION CONTROL
POLICIES AND PROCEDURES
MODULE TITLE : IMPLEMENTING AND MONITORING INFECTION

CONTROL POLICIES AND PROCEDURES
MODULE DESCRIPTOR : This module is concerned with infection control

responsibilities of employees with supervisory accountability
to implement and monitor infection control policy and
procedures in a specific work unit or team within an
organization. This module does not apply to a role with
organization-wide responsibilities for infection control policy
and procedure development, implementation or monitoring.
LO1. Provide information to the work group about the organization’s infection control
policies and procedures
LO2. Integrate the organization’s infection control policy and procedure into work practices
LO3. Monitor infection control performance and implement improvements in practices

LO1. PROVIDE INFORMATION TO THE WORK GROUP ABOUT THE
ORGANIZATION’S INFECTION CONTROL POLICIES AND PROCEDURES
1. Relevant information about the organization’s infection control policy and

procedures, and applicable industry codes of practice are accurately and clearly
explained to the work group.
2. Information about identified hazards and the outcomes of infection risk
assessments is regularly provided to the work group.
3. Opportunity is provided for the work group to seek further information on
workplace infection control issues and practices.
CONTENT:
 Infection control policy and procedures and relevant industry codes of practice
CONDITIONS:
Students/ trainees must be provided with the following:
 Workplace location
 Tools and equipment appropriate to schedule housekeeping activities and to
monitor and maintain working condition
 Material relevant to the proposed activity and tasks

LO2. INTEGRATE THE ORGANIZATION’S INFECTION CONTROL POLICY AND
PROCEDURE INTO WORK PRACTICES
1. Infection control policy and procedures are implemented by supervisor and

members of the work group.
2. Liaison is maintained with person responsible for organization-wide infection
control.
3. The Supervisor’s coaching support ensures that individuals/teams are able to
implement infection control practices.
4. Work procedures are adopted to reflect appropriate infection control practice.
5. Issues raised through consultation are dealt with and resolved promptly or
referred to the appropriate personnel for resolution.
6. Workplace procedures for dealing with infection control risks and hazardous
events are implemented whenever necessary.
7. Employees are encouraged to report infection risks and to improve infection
control procedures.
CONTENTS:
 Infection control policy and procedures

 Management systems and procedures for infection control.
 Transmission and control of Communicable diseases
 Risk control measures
CONDITIONS:
Students/trainees must be provided with the following:

LO3. MONITOR INFECTION CONTROL PERFORMANCE AND IMPLEMENT
IMPROVEMENTS IN PRACTICES
1. Infection control hazardous events are investigated promptly to identify their

cause in accordance with organization policy and procedures.
2. Work procedures to control infection risks are monitored to ensure compliance.
3. Work procedures are regularly reviewed and adjusted to ensure improvements in
infection control practice.
4. Supervisor provides feedback to team and individuals on compliance issues,
changes in work procedures and infection control outcomes.
5. Training in work procedures is provided as required to ensure maintenance of
infection control standards.
6. Inadequacies in work procedures and infection control measures are identified,
corrected or reported to designated personnel.
7. Records of infection control risks and incidents are accurately maintained as
required.
8. Aggregate infection control information reports are used to identify hazards, to
monitor an improve risk control methods and to indicate training needs.
CONTENTS:
 Organizational procedures for monitoring and training.

 Basic understanding of communicable disease transmission.
CONDITIONS:
METHODOLOGIES:
 Lecture/discussion
 Group discussion
 Demo return demo
 Film viewing
 Surface learning
ASSESSMENT METHODS:
 Written exam
 Interview/oral exam
 Practical exam
 Direct observation

UNIT OF COMPETENCY : RESPOND EFFECTIVELY TO DIFFICULT/CHALLENGING
BEHAVIOR
MODULE TITLE : RESPONDING EFFECTIVELY TO

DIFFICULT/CHALLENGING BEHAVIOR
MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes to
effectively respond to difficult or challenging behavior of
patient.
LO1. Plan responses
LO2. Apply response
LO3. Report and review incidents

LO1. PLAN RESPONSES
1. Responses are planned to instances of difficult or challenging behavior to

maximize the availability of other appropriate staff and resources.
2. Specific manifestations of difficult or challenging behavior are identified and
strategies appropriate to these behaviors are planned as required.
3. Safety of self and others is given priority in responding to difficult or challenging
behavior according to institutional policies and procedures.
CONTENTS:
 OSH and issues relating to difficult and challenging behavior

 Institutional policies, procedures and strategies in dealing with difficult and
challenging behavior
CONDITIONS:

LO2. APPLY RESPONSE
1. Difficult or challenging behavior is dealt with promptly, firmly and diplomatically in

accordance with institutional policy and procedures.
2. Communication is used effectively to achieve the desired outcomes in responding
to difficult or challenging behavior.
3. Appropriate strategies are selected to suit particular instances of difficult or
challenging behavior.
4. Employees are encouraged to report infection risks and to improve infection
control procedures.
CONTENTS:
 Dealing with difficult or challenging behavior according to institutional policy and

procedures
 Use company /institutional policy in reporting infection risks and improving
infection control procedures
CONDITIONS:

LO3. REPORT AND REVIEW INCIDENTS
1. Incidents are reported according to institutional polices and procedures.

2. Incidents are reviewed with appropriate staff and suggestions appropriate to area
of responsibility are made.
3. Debriefing mechanisms and other activities are used and participated in.
4. Advice and assistance is sought from legitimate sources when appropriate.
CONTENTS:
 Instructions and guidance of health professionals involved with the care of

patient/client
 Institutional polices and procedures in reporting and reviewing incidents
CONDITIONS:
METHODOLOGIES:
 Film viewing
ASSESSMENT METHODS:
 Written exam
 Interview/ oral exam
 Practical exam

UNIT OF COMPETENCY : APPLY BASIC FIRST AID
MODULE TITLE : APPLYING BASIC FIRST AID
required to provide an initial response where First Aid is
required. In this module it is assumed that the First Aider is
working under supervision and/or according to established
workplace First Aid procedures and policies.
LO1. Assess the situation
LO2. Apply basic first aid techniques
LO3. Communicate details of the incident

LO1. ASSESS THE SITUATION
1. Physical hazards to self and casualty’s health and safety are identified.
2. Immediate risks to self and casualty’s occupational health safety (OSH) are
minimized by controlling the hazard in accordance with OSH requirements.
3. Casualty’s vital signs and physical condition are assessed in accordance with
workplace procedures.
CONTENTS:
 Basic anatomy and physiology

 Company standard operating procedures (SOPs)
CONDITIONS:

LO2. APPLY BASIC FIRST AID TECHNIQUES
1. First Aid management is provided in accordance with established First Aid

procedures.
2. Casualty is reassured in a caring and calm manner and made comfortable using
available resources.
3. First Aid assistance is sought from others in a timely manner and as appropriate.
4. Casualty’s condition is monitored and responded to in accordance with effective
First Aid principles and workplace procedures.
5. Details of casualty’s physical condition, changes in conditions, management and
response are accurately recorded in line with organizational procedures.
6. Casualty management is finalized according to his/her needs and First aid
principles.
CONTENTS:
 Basic anatomy and physiology

 Dealing with confidentiality
 Knowledge of the First Aiders’ skills limitations
 Consideration of the welfare of the casualty
 Safe manual handling of casualty
CONDITIONS:

 Defibrillation units
 Pressure bandages
 Thermometers
 First Aid Kit
 Eyewash
 Thermal Blankets
 Pocket Face Masks
 Rubber Gloves
 Dressing
 Space device
 Cervical Collars

LO3. COMMUNICATE DETAILS OF THE INCIDENT
1. Appropriate medical assistance is requested using relevant communication

media and equipment.
2. Details of casualty’s condition and management activities are accurately
conveyed to emergency services/relieving personnel.
3. Reports to supervisors are prepared in a timely manner, presenting all relevant
facts according to established company procedures.
CONTENTS:
 OSH legislation and regulations

 Safe manual handling of casualty
 Report preparation
 Communication skills
CONDITIONS:

 Mobile phone
 Satellite phones
 HF/VHF radio
 Flags
 Flares
 Two-way radio
 Email
 Electronic equipment
METHODOLOGIES:
 Film viewing
ASSESSMENT METHODS:
 Written exam
 Practical exam

UNIT OF COMPETENCY : MAINTAIN HIGH STANDARDS OF PATIENT SERVICES
MODULE TITLE : MAINTAINING HIGH STANDARDS OF PATIENT

SERVICES
required in the maintenance of high standards of patient
services.
LO1. Communicate appropriately with patients
LO2. Establish and maintain good interpersonal relationship with patients
LO3. Act in a respectful manner at all times
LO4. Evaluate own work to maintain a high standard of patient service

LO1. COMMUNICATE APPROPRIATELY WITH PATIENTS
1. Effective communication strategies and techniques are identified and used to

achieve best patient service outcomes.
2. Complaints are responded to in accordance with organizational policy to ensure
best service to patients.
3. Complaints are dealt with in accordance with established procedures.
4. Interpreter services are accessed as required.
5. Action is taken to resolve conflicts either directly, where a positive outcome can
be immediately achieved, or by referral to the appropriate personnel.
6. Participation in work team is constructive and collaborative and demonstrates an
understanding of own role.
CONTENTS:
 Roles and responsibilities of self and other workers within the organization
 Dealing with complaints and conflict
CONDITIONS:

LO2. ESTABLISH AND MAINTAIN GOOD INTERPERSONAL RELATIONSHIP WITH
PATIENTS
1. Rapport is established to ensure the service is appropriate to and in the best

interests of patients.
2. Effective listening skills are used to ensure a high level of effective
communication and quality of service.
3. Patient concerns and needs are correctly identified and responded to
responsibility and accordingly established procedures and guidelines.
4. Effectiveness of interpersonal interaction is consistently monitored and evaluated
to ensure best patient service outcomes.
CONTENTS:
 Listening skills
 Client/patient issues referred to appropriate health professional
CONDITIONS:

LO3. ACT IN A RESPECTFUL MANNER AT ALL TIMES
1. Respect for differences is positively, actively and consistently demonstrated in all

work.
2. Confidentiality and privacy of patients is maintained.
3. Courtesy is demonstrated in all interactions with patients, visitors, carers and
family.
4. Assistance with the care of patients with challenging behaviors is provided in
accordance with established procedures.
5. Techniques are used to manage and minimize aggression.
CONTENTS:
 Organizational policies and procedures for privacy and confidentiality of

information provided by patients and others
 Procedures in caring of patients with challenging behaviors
 Techniques in managing and minimizing aggression
CONDITIONS:

LO4. EVALUATE OWN WORK TO MAINTAIN A HIGH STANDARD OF PATIENT
SERVICE
1. Advice and assistance is received or sought from appropriate sources on own

performance.
2. Own work is adjusted, incorporating recommendations that address performance
issues, to maintain the agreed standard of patient support.
CONTENTS:
 Cultures relevant to the particular service

 Institutional policy on patient rights and responsibilities
CONDITIONS:
METHODOLOGIES:
 Film viewing
ASSESSMENT METHODS:
 Written exam
 Practical exam

CORE COMPETENCIES

UNIT OF COMPETENCY : WORK WITHIN THE COMMUNITY DEVELOPMENT
FRAMEWORK
MODULE TITLE : WORKING WITHIN THE COMMUNITY DEVELOPMENT

FRAMEWORK
MODULE DESCRIPTOR : This module covers the knowledge and skills required for the
community development framework. A community
development framework may include a range of methods
designed to strengthen and develop communities by
enhancing individual and group capacity to confidently
engage with community structures and to address problems
and issues.
Application of a community development framework may be
undertaken within the scope of or in conjunction with a range
of work roles/areas in the education activities and working
with groups to address issues.
SUMMARY OF LEARNING OUTCOMES :
Upon completion of this module the trainee / candidate must be able to:
LO1. Operate/work within a community development program
LO2. Work with individuals and groups to achieve community development outcomes
LO3. Address individual issues arising when working within a community development
framework
LO4. Work effectively with diversity in the community

LO1. OPERATE WITHIN A COMMUNITY DEVELOPMENT FRAMEWORK
1. Work undertaken reflected a current working knowledge and understanding of

community development vision and mission.
2. Work reflected a commitment to empowering individuals to resolve their issues
through enhancing skills, accessing appropriate support and working with others
in the community who share concerns and issues
3. Work is based on a demonstrated understanding of the interrelationships of the
needs and rights of the individual, the family, the community and society.
4. Work reflected a demonstrated understanding of the impact of current and
changing social, political and economic contexts
5. Work undertaken reflected an application of:
- Accepted standards of ethical practice
- The principles of social justice, human rights, anti discrimination and
confidentiality
- Relevant occupational health and safety and equal employment opportunity
principles and practices
- The impact of worker’s own value base and values within a community
development framework
CONTENTS:
 Work roles and personal authority

 Technical report writing
 Reflective listening
 Referral system
 Communication skills and IPR skills
 Community diagnosis
CONDITIONS:
 Tools and equipment
- Sound system
- Microphone
- Blackboard
- Pen and paper
- Board writing material
METHODOLOGIES:
 Lecture
 Case studies
 Film showing
 Field visitation to local Barangay

ASSESSMENT METHODS:

 Observation of simulation and/or role play
 Written tasks
 Relevant formal and information education / training courses
 Case studies and scenarios
 Interviews/questioning
 Role play

LO2. WORK WITH INDIVIDUALS AND GROUPS TO ACHIEVE COMMUNITY
DEVELOPMENT OUTCOMES
1. Details of relevant individual and group issues are identified.

2. Relevant approaches to working with individual and groups are assessed in
order to ensure needs are met
3. Relevant community structures are identified and utilized to maximize outcomes
for individuals and groups
4. Advice and information is provided to groups and individuals as required to
ensure they are fully informed about relevant issues and opportunities.
CONTENTS:

 Referral system
 Oral Communication skills
 Community structured diagnosis
CONDITIONS:
- Sound system
- Microphone
- Blackboard
- Pen and paper
METHODOLOGIES:
 Lecture
 Case studies
 Film showing
ASSESSMENT METHODS:

 Written tasks
 Role play

LO3. ADDRESS INDIVIDUAL ISSUES ARISING WHEN WORKING WITHIN A
COMMUNITY DEVELOPMENT FRAMEWORK
1. Appropriate interpersonal skills are employed to provide a first point of contract

where individual stories are heard and understood
2. The capacity to address individual issues is assessed
3. Appropriate referrals are provided both within and outside the organization to
ensure individual issues will be addressed
4. Relevant facilitation skills are employed to assist individuals to identify the most
appropriate course of action to ensure their issues are addressed
5. All work reflected knowledge and understanding of the impact to address
individual issues and meeting duty of care
CONTENTS:
 Work roles
 Referral system
 IPR skills and oral communication skills
CONDITIONS:

- Sound system
- Microphone
- Blackboard
- Pen and paper
METHODOLOGIES:
 Lecture
 Case studies
 Film showing
ASSESSMENT METHODS:

 Written tasks
 Relevant formal and information education/training courses

LO4. WORK EFFECTIVELY WITH DIVERSITY IN THE COMMUNITY
1. Application of work processes which aim to minimize the impact of own personal
biases and experiences are reflected.
2. Respect and understanding of individual work differences are reflected.
3. Recognition of the positive contribution of diversity of work in the community is
reflected.
4. Work processes are adapted as appropriate to meet the specific cultural and
linguistic needs of individuals.
CONTENTS:

 Referral system
 Communication skills and IPR skills
 Community diagnosis
CONDITIONS:
- Sound system
- Microphone
- Blackboard
- Pen and paper
METHODOLOGIES:
 Lecture
 Case studies
 Film showing
ASSESSMENT METHODS:

 Written tasks
 Role play

UNIT OF COMPETENCY : PREPARE FOR WORK IN THE COMMUNITY
MODULE TITLE : PREPARING FOR WORK IN THE COMMUNITY
MODULE DESCRIPTOR : This module covers the knowledge and skills required to
interpret legal and procedural requirements of the community
service industry. It requires the ability to access industry
information and applicable legislative guidelines. It also
requires knowledge of identifying and accessing future
learning opportunities. These work functions would be
carried out under supervision within organizational
guidelines.
LO1. Access industry information and applicable legislative guidelines
LO2. Identify future career / occupations opportunities in the community
LO3. Work in a team at all times

LO1. ACCESS INDUSTRY INFORMATION AND APPLICABLE LEGISLATIVE
GUIDELINES
1. A range of legislation and procedural requirements relevant to employment in the

community services industry is accessed.
2. Key community services industry organizations able to provide information and
assist individuals and enterprise are identified.
3. Various roles are identified and current knowledge reflected an understanding of
employee and employer rights and responsibilities
4. Commitment to comply with applicable legislative and procedural requirements
are conducted and/or demonstrated
CONTENTS:
 Legislation, regulations and codes or practice applicable to specific community

service functions
 Types of community services and organizations and function
 Terms and conditions of employment
 Workplace community channels and procedures
 Principles of effective communication
 OHS issues and requirements
 Communication
 Work in Team
 Process workplace documentation
 Problem solving
 Different work modes:
- Developmental
- Service delivery
- Client centered
- Participatory
- Community development
- Community education
- Case Management
- Working with families
 Holistic and client-centered care
 Client needs and rights including duty of care
 Principles of access and equity
 Child protection
 Work role and responsibilities
CONDITIONS:

- Sound system
- Microphone
- Blackboard

- Pen and paper
- TV
- LCD
METHODOLOGIES:
 Assignment instructions
 Work plan and schedules
 Lectures
 Film showing
ASSESSMENT METHODS:
 Questioning
 Observation through demonstration
 Portfolio

LO2. IDENTIFY FUTURE CAREER / OCCUPATIONS OPPORTUNITIES IN THE
COMMUNITY
1. Industry sectors and possible career directions in the services industry or

organizations are identified and discussed with appropriate persons.
2. Personal values and attitudes regarding work and business are taken into
account when planning future work / career directions.
3. Current skills and knowledge are assessed against a checklist of target
competencies.
4. Opportunities for additional skills are identified in consultation with appropriate
persons.
CONTENTS:

service functions
 Types of community services and organizations and functions
 Communication
 Work in Team
 Problem solving
- Developmental
- Service delivery
- Client centered
- Participatory
- Case Management

CONDITIONS:
- Sound system
- Microphone
- Blackboard
- Pen and paper
- TV
- LCD
METHODOLOGIES:
 Lectures
 Film showing
ASSESSMENT METHODS:
 Questioning
 Portfolio

LO3. WORK IN A TEAM AT ALL TIMES
1. Courteous and helpful manner is displayed at all times

2. Allocated tasks are completed as required
3. Assistance is sought when difficulties arise
4. Questioning is used to clarify instructions or responsibilities
5. Non discriminatory attitude is identified and displayed
6. Work and personal priorities are identified and a balance achieved between
competing priorities
7. Time management strategies are applied to work duties
8. Appropriate dress and behavior are observed in the workplace.
CONTENTS:

service functions
 Types of community services and organizations and functions
 Communication
 Work in Team
 Problem solving
- Developmental
- Service delivery
- Client centered
- Participatory
- Case Management

CONDITIONS:
- Sound system
- Microphone
- Blackboard
- Pen and paper
- TV
- LCD
METHODOLOGIES:
 Lectures
 Film showing
ASSESSMENT METHODS:
 Questioning
 Portfolio

UNIT OF COMPETENCY : SUPPORT COMMUNITY RESOURCES
MODULE TITLE : SUPPORTING COMMUNITY RESOUCES
MODULE DESCRIPTOR : This module applies to the work performed in providing and
maintaining support to community groups.
Upon completion of this module the trainee/candidate must be able to:
LO1. Develop an information base of community resources
LO2. Establish relationship with key people
LO3. Apply strategies for linking people
LO4. Maintain community facilities and resource

LO1. DEVELOP AN INFORMATION BASES OF COMMUNITY RESOURCES
1. Relevant information about the community, its organizations and services is

collected and stored according to the organizational practices so ongoing work is
facilitated
2. A current directory of community resources is maintained so it is useable and
accessible.
CONTENTS:
 Oral communication
 Questioning technique
 Use of English Language or community language
 Reading and technical writing
 Types of reports and documentation
 Community and significant relations and resources including cultural
program/service
 Relevant agencies programs and criteria
 Communication strategies
 Principles of social organization and structures of work role or services including:
- Alcohol and other drugs
- Cultural and linguistic diversity
- Risk of self harm
- Women
- Mental health
CONDITIONS:
- Sound system
- Microphone
- Blackboard
- Pen and paper
- TV
- LCD

METHODOLOGIES:
 Lectures
 Demonstration
 Film showing
 Role play
 Case study
ASSESSMENT METHODS:
 Oral questioning
 Observation
 Demonstration
 Written tests

LO2. ESTABLISH RELATIONSHIP WITH KEY PEOPLE
1. Appropriate contact is established with key people using a range of

communication strategies to ensure that the outcomes from work in the
community are maximized.
2. The roles and responsibilities of key people and services are identified so that
work is effective and coordinated.
CONTENTS:
 Community and significant relations and resources including cultural program /
service
- Risk of self harm
- Women
- Mental health
CONDITIONS:
- Sound system
- Microphone
- Blackboard
- Pen and paper
- TV
- LCD

METHODOLOGIES:
 Lectures
 Demonstration
 Film showing
 Role play
 Case study
ASSESSMENT METHODS:
 Observation
 Demonstration
 Written tests

LO3. APPLY STRATEGIES FOR LINKING PEOPLE
1. Appropriate work is undertaken to create opportunities to develop supportive

connections between key people including arranging and conducting meetings.
2. Effective contact between people is identified and appropriate strategies are
developed to overcome these obstacles.
3. Appropriate levels of ongoing support are provided to promote community
interaction.
CONTENTS:
service
 Principles of social organization and structures of work role or services
 including:
- Risk of self harm
- Women
- Mental health
CONDITIONS:
- Sound system
- Microphone
- Blackboard
- Pen and paper
- TV
- LCD

METHODOLOGIES:
 Lectures
 Demonstration
 Film showing
 Role play
 Case study
ASSESSMENT METHODS:
 Observation
 Demonstration
 Written tests

LO4. MAINTAIN COMMUNITY FACILITIES AND RESOURCES
1. All relevant records are maintained and make available as required to facilitate
community interaction
2. Appropriate work is undertaken to ensure that maintenance of community
resources is carried out according to agreed procedures and budget allocations
3. Appropriate action is undertaken to ensure public and communal areas are
accessible and meet community needs.
CONTENTS:
service
- Risk of self harm
- Women
- Mental health
CONDITIONS:
- Sound system
- Microphone
- Blackboard
- Pen and paper
- TV
- LCD

METHODOLOGIES:
 Lectures
 Demonstration
 Film showing
 Role play
 Case study
ASSESSMENT METHODS:
 Observation
 Demonstration
 Written tests

UNIT OF COMPETENCY : PROVIDE PRIMARY / RESIDENTIAL CARE
MODULE TITLE : PROVIDING PRIMARY / RESIDENTIAL CARE
MODULE DESCRIPTOR : This module consists of knowledge, skills and attitude in

providing care and support of clients and assisting their
transition from primary / residential care.
LO1. Outline terms of placement with client in care
LO2. Provide / mobilize domestic support
LO3. Provide for client education, support and development
LO4. Contribute to reintegration of client

LO1. OUTLINE TERMS OF PLACEMENT WITH CLIENT IN CARE
1. Where appropriate, explanations are effectively communicated to clients about

what they can expect from the placement, the philosophies, values and rules
operating; opportunities within the placement, and strategies for maximizing
benefits of the placement
2. The boundaries of confidentiality are clarified with the client
3. Processes for resolving issues, reviewing placement and the external and
internal grievance procedures are communicated in appropriate language and
approach.
4. Understanding of client rights and expectations about direct care are explored.
5. Rules and consequences for behavior are explained and negotiated where
appropriate with client in ways that are understandable and culturally appropriate.
6. All relevant documentation is completed and maintained in accordance with
organizational procedures
CONTENTS:
 Communication skills / IPR skills

 Knowledge of record keeping and documentation
 Organization procedures
CONDITIONS: Students/trainees must be provided with the following:
- Sound system
- Microphone
- Blackboard
- Pen and paper
- TV
- LCD
METHODOLOGIES:
 Lectures
 Demonstration
 Film showing
 Role play
 Case study
ASSESSMENT METHODS:
 Written tests and reports

 Observation
 Return demonstration

LO2. PROVIDE / MOBILIZE DOMESTIC SUPPORT
1. Ways of addressing daily needs are provided for and negotiated with client.
2. All appropriate procedures are implemented to ensure the environment is clean,
healthy and safe.
3. Appropriate strategies are negotiated for the continued use, maintenance and/or
disposal of personal possessions of the client.
CONTENTS:
 Community sanitation and Public Health concepts and practices
CONDITIONS:
- Sound system
- Microphone
- Blackboard
- Pen and paper
- TV
- LCD
METHODOLOGIES:
 Lectures
 Demonstration
 Film showing
 Role play
 Case study
ASSESSMENT METHODS:

 Observation

LO3. PROVIDE FOR CLIENT EDUCATION, SUPPORT AND DEVELOPMENT
1. A range of approaches to life skills training, including provision of positive role

models to ensure client’s specific needs are addressed
2. Assistance is provided to the client to identify and implement appropriate goals,
strategies and activities so their moves to autonomy and self empowerment is
enhanced.
3. Appropriate arrangement are made to support client in care to undertake
relevant vocational training and/or employment
4. Appropriate processes for provision of health care education are negotiated with
relevant referral agency/ organization / department to ensure their delivery.
5. Appropriate processes are negotiated with client and relevant personnel to
ensure client access to a range of emotional, social and physical support
mechanisms.
6. Appropriate relationship is established with client to ensure maximum access to
development opportunities and participation in a range of services.
CONTENTS:
 Self Empowerment
 Referral centers for health and life needs / support group.
 Health care education
CONDITIONS:
- Sound system
- Microphone
- Blackboard
- Pen and paper
- TV
- LCD
METHODOLOGIES:
 Lectures
 Demonstration
 Film showing
 Role play
 Case study

ASSESSMENT METHODS:

 Observation

LO4. CONTRIBUTE TO REINTEGRATION OF CLIENT
1. Planning for resources, services and ongoing support are negotiated with the
client and significant others to ensure resettlement needs are assessed and
addressed.
2. Arrangements for participation in employment, counseling, education and
accommodation are appropriately made with relevant parties.
3. All relevant available activities, designed to assist a successful transition from
care are undertaken.
4. Negotiations are undertaken with all relevant parties to identify appropriate levels
of contract with client, once out of care.
CONTENTS:
 Available referral centers

 Available support groups
CONDITIONS:
- Sound system
- Microphone
- Blackboard
- Pen and paper
- TV
- LCD
METHODOLOGIES:
 Lectures
 Demonstration
 Film showing
 Role play
 Case study
ASSESSMENT METHODS:

 Observation

UNIT OF COMPETENCY : SUPPORT COMMUNITY PARTICIPATION
MODULE TITLE : SUPPORTING COMMUNITY PARTICIPATION
MODULE DESCRIPTOR : This module of competency covers the knowledge, skills and
attitude required in providing a range of opportunities for
community, groups and individuals to participate and design
cooperative arrangements for addressing common concerns.
LO1. Work with individuals and the community to promote participation
LO2. Support existing community activities

LO1. WORK WITH INDIVIDUALS AND THE COMMUNITY TO PROMOTE
PARTICIPATION
1. Work is undertaken to identify key community issues to be addressed

2. To address community issues planning is undertaken to ensure:
- appropriate policies and strategies are developed
- adequate resourcing is identified
- key people are consulted
- Identified needs are addressed
- forward looking and proactive processes are addressed
3. Appropriate interpersonal and networking skills are used to enlist support from
key people and groups
4. Opportunities are provided for community input to planning provision of services
5. Community input and participation in services is guaranteed.
CONTENTS:
 Community development methods and their principles and practices

 Budget and funding allocation
- Community funding sources and their policies and strategies
 Local, state and federal strategies legislation
 Health promotion (as per Ottawa Charter)
 Policy development
 Evaluating effectiveness of community based activities
 Negotiation, liaison, networking
 Marketing
CONDITIONS:
- Sound system
- Microphone
- Blackboard
- Pen and paper
- TV
- LCD

METHODOLOGIES:
 Lectures
 Demonstration
 Film showing
 Role play
 Case study
ASSESSMENT METHODS:

 Observation

LO2. SUPPORT EXISTING COMMUNITY ACTIVITIES
1. Appropriate review of the relevance of existing community activities is

undertaken, based on changing community needs
2. Relevant support and assistance is provided to existing community activities to
obtain additional resources required for effective operation
3. Support is provided to community groups to monitor and evaluate processes,
progress and outcomes of activities
4. Appropriate support is provided to community groups to become self managing
in the implementation of plans
CONTENTS:
 Community development methods and their principles and practices

 Budget and funding allocation
- Community funding sources and their policies and strategies
 Local, state and federal strategies legislation
 Health promotion (as per Ottawa Charter)
 Policy development
 Evaluating effectiveness of community based activities
 Negotiation, liaison, networking
 Marketing
CONDITIONS:
- Sound system
- Microphone
- Blackboard
- Pen and paper
- TV
- LCD
METHODOLOGIES:
 Lectures
 Demonstration
 Film showing
 Role play
 Case study

ASSESSMENT METHODS:

 Observation

UNIT OF COMPETENCY : RECRUIT AND COORDINATE VOLUNTEERS
MODULE TITLE : RECRUITING AND COORDINATING VOLUNTEERS
MODULE DESCRIPTOR : This module covers the knowledge, skills and attitude
required in providing a range of opportunities for community,
groups and individuals to participate and design cooperative
arrangements for addressing common concerns.
LO1. Identify the need and roles of volunteers in the community organization.
LO2. Recruit volunteers
LO3. Orient volunteers to organization
LO4. Monitor performance of volunteers

LO1. IDENTIFY THE NEED AND ROLES FOR VOLUNTEERS IN THE ORGANIZATION
1. Potential roles for volunteers are identified

2. Roles are discussed and agreed upon by management
3. Role descriptions are developed.
4. Processes for support of volunteers are identified
CONTENTS:
 Cultural community attitudes on appropriate roles, relationships and approaches

of the volunteer worker
 Work values
 Legislation and public policies relating to the employment of unpaid workers
 Coordination of people, processes and information
 Provision of support to a diverse range of people
 Conflict resolution / negotiation and mediation
 Cross cultural communication and negotiation
 Verbal and written communication
CONDITIONS:
- Sound system
- Microphone
- Blackboard
- Pen and paper
- TV
- LCD
METHODOLOGIES:
 Lectures
 Demonstration
 Film showing
 Role play
ASSESSMENT METHODS:
 Observation
 Demonstration

LO2. RECRUIT VOLUNTEERS
1. Volunteers are sought through advertising in relevant media and community

networks
2. Interviews with potential volunteers are arranged and completed
3. Selections are made and management are advised
4. Successful volunteers are advised of their selection
5. When necessary, a waiting list of appropriate applicants is maintained.
6. An on-going recruitment program is implemented as required.
CONTENTS:

 Work values
CONDITIONS:
- Sound system
- Microphone
- Blackboard
- Pen and paper
- TV
- LCD
METHODOLOGIES:
 Lectures
 Demonstration
 Film showing
 Role play
ASSESSMENT METHODS:
 Observation
 Demonstration

LO3. ORIENT VOLUNTEERS TO ORGANIZATION
1. Volunteers are provided with an orientation to the organization

2. Training for specific role is provided in a manner appropriate to the needs and
resources of the organization
CONTENTS:

 Work values
CONDITIONS:
- Sound system
- Microphone
- Blackboard
- Pen and paper
- TV
- LCD
METHODOLOGIES:
 Lectures
 Demonstration
 Film showing
 Role play
ASSESSMENT METHODS:
 Observation
 Demonstration

LO4. MONITOR PERFORMANCE OF VOLUNTEERS
1. Regular meetings of volunteers are established

2. A review of roles and performance is regularly undertaken
3. Individual support and debriefing is provided when necessary
CONTENTS:

 Work values
CONDITIONS:
- Sound system
- Microphone
- Blackboard
- Pen and paper
- TV
- LCD
METHODOLOGIES:
 Lectures
 Demonstration
 Film showing
 Role play
ASSESSMENT METHODS:
 Observation
 Demonstration

UNIT OF COMPETENCY : RESPOND HOLISTICALLY TO CLIENT ISSUES
MODULE TITLE : RESPONDING HOLISTICALLY TO CLIENT ISSUES
required in assisting clients to address their own issues. On
completion of this module the worker will be able to respond
appropriately to clients that have complex issues outside in
addition to the area of immediate focus, or interest of the
worker or organization. For instance, the worker might work
for an agency, and possess relevant competence in the area
of child protection, and still be able to identify when say, an
alcohol and other drug issues important in the life of a
presenting client.
Completion of this module will also provide the worker with
competencies to make decisions as to whether to refer or
retain the client; whether a brief intervention is appropriate
(instead of an immediate referral). The worker will be able to
implement and monitor brief intervention strategies in a
variety of community service contexts, with the primary aim
of helping the client accept the intervention.
Upon completion of this module the trainee/candidate must be able to:
LO1. Evaluate the range of issues impacting / affecting the client and the delivery of
appropriate services
LO2. Determine the course of action to be followed.
LO3. Establish interpersonal relationship with the client that will enable all issues to be
addressed
LO4. Provide a brief intervention as required
LO5. Respond appropriately to people who are vulnerable and at significant risk
LO6. Evaluate effectiveness of services provided to meet client needs

LO1. EVALUATE THE RANGE OF ISSUES IMPACTING ON THE CLIENT AND ON THE
DELIVERY OF APPROPRIATE SERVICE
1. Indicators of harm, neglect, abuse, or risk of harm are identified

2. Observations, assessment tools and questioning to identify possible presenting
issues are used
3. Information from a range of appropriate sources, range of issues that may be
affecting the client within organizations policies and procedures regarding
autonomy, privacy and confidentiality are determined
4. Organizational procedures for collecting and analyzing client information are
applied
5. All client information to determine the degree to which other issues may impact
on the possible services that can be provided by the organization are examined
CONTENTS:
 Acceptable practices and available referral agencies for working with

- Mental health
- Child Protection
- Domestic Violence
- Disability
- Homelessness
- AOD
 Different forms of crisis
 Crisis management
 Case work assessment, intervention and referrals
 Client management
 Information management
 List of relevant services are readily available to the client
CONDITIONS:
- Sound system
- Microphone
- Blackboard
- Pen and paper
- TV
- LCD

METHODOLOGIES:
 Lectures
 Demonstration
ASSESSMENT METHODS:
 Observation
 Demonstration

LO2. DETERMINE THE COURSE OF ACTION TO BE FOLLOWED
1. The level of risk to the client and others directly involved including family
members are assessed.
2. Organizational procedures, legal requirements and duty of care obligation in
responding to indicators of risk of abuse, neglect or harm are followed
3. Services the organization delivers against the range of client needs to be
addressed are checked
4. Following organizational protocols, policies and procedures the client are referred
appropriately
5. Accepted procedures to evaluate referral to another service are applied to benefit
the client
6. The benefits of providing a brief intervention in facilitating the client to access
other services are evaluated
7. The accepted procedures to evaluate the option of bringing in specialist support
and continuing to work with the client are applied
8. The client with resources, such as written and verbal information appropriate to
their stage of change and actions to be followed are provided.
CONTENTS:

- Mental health
- Child Protection
- Domestic Violence
- Disability
- Homelessness
- AOD
CONDITIONS:
- Sound system
- Microphone
- Blackboard
- Pen and paper
- TV
- LCD
METHODOLOGIES:
 Lectures
 Demonstration
ASSESSMENT METHODS:
 Observation
 Demonstration

LO3. ESTABLISH INTERPERSONAL RELATIONSHIP WITH THE CLIENT THAT WILL
ENABLE ALL ISSUES TO BE ADDRESSED
1. Facilitate communication skills are utilized to assist the client’s identified areas of
concern, priority areas for immediate and longer term action to determine options
for action and workable strategies in addressing their priority areas.
2. Boundaries and use communication skills that will establish a trusting and
respectful relationship are defined.
3. Client are assisted in developing their own action plans to address their
circumstances
4. Relevant information is shared will the client about services available, options,
and health and well being issues to assist them in determining a course of action.
5. Setting personal goals, exploring personal strategies and hierarchy of strategies
including contingency plans are identified with the client
6. Potential consequences of their decision are identified and planned with the
client.
7. Procedures to ensure all services and responses to client are implemented to
comply with duty of care and accepted standards of ethical behavior
CONTENTS:

- Mental health
- Child Protection
- Domestic Violence
- Disability
- Homelessness
- AOD
CONDITIONS:
- Sound system
- Microphone
- Blackboard
- Pen and paper
- TV
- LCD

METHODOLOGIES:
 Lectures
 Demonstration
ASSESSMENT METHODS:
 Observation
 Demonstration

LO4. PROVIDE A BRIEF INTERVENTION AS REQUIRED
1. Client’s need for intervention and the required type of brief intervention is
assessed
2. Brief intervention strategies which match the client’s stage of change are used
3. Appropriate procedures to prevent escalation of any potential emergency or crisis
situation are implemented.
4. Emergencies and crisis situations are responded appropriately according to
organization procedures and in accordance with duty of care responsibilities
5. Cultural obligations which influence the use of brief intervention with particular
clients are complied
6. Strategies to motivate, support and encourage the client are employed
7. Current needs and sources of assistance are identified, and support given as
appropriate
CONTENTS:

- Mental health
- Child Protection
- Domestic Violence
- Disability
- Homelessness
- AOD
CONDITIONS:
- Sound system
- Microphone
- Blackboard
- Pen and paper
- TV
- LCD

METHODOLOGIES:
 Lectures
 Demonstration
ASSESSMENT METHODS:
 Observation
 Demonstration

LO5. RESPOND APPROPRIATELY TO PEOPLE WHO ARE VULNERABLE AND AT
SIGNIFICANT RISK
1. Range of information collection mechanisms and assessment tools to establish

the degree of risk, neglect or harm are applied.
2. Priority need for intervention is assessed.
3. Procedures to prevent escalation of any potential emergency or crisis situation
are appropriately implemented.
4. Emergencies and crisis situations are responded appropriately according to
organization procedures and in accordance with duty of care.
5. Organizations policies and procedures and duty of care obligation are followed in
responding to indicators of actual or potential risk of abuse, neglect or harm.
CONTENTS:

- Mental health
- Child Protection
- Domestic Violence
- Disability
- Homelessness
- AOD
CONDITIONS:
- Sound system
- Microphone
- Blackboard
- Pen and paper
- TV
- LCD

METHODOLOGIES:
 Lectures
 Demonstration
ASSESSMENT METHODS:
 Observation
 Demonstration

LO6. EVALUATE EFFECTIVENESS OF SERVICES PROVIDED TO MEET CLIENT
NEEDS
1. Client’s progress or outcomes are reviewed regularly in accordance with

organizational procedures and in consultation with clients.
2. Client’s complete file notes, up to date and include the client’s stage of decision
making on each occasion are ensured.
3. Reflective practice strategies to ensure feedback is sought and incorporated in
services delivery are implemented
CONTENTS:

- Mental health
- Child Protection
- Domestic Violence
- Disability
- Homelessness
- AOD
CONDITIONS: Students/trainees must be provided with the following:
- Sound system
- Microphone
- Blackboard
- Pen and paper
- TV
- LCD
METHODOLOGIES:
 Lectures
 Demonstration
ASSESSMENT METHODS:
 Observation
 Demonstration

UNIT OF COMPETENCY : DEVELOP AND PROVIDE HEALTH EDUCATION
PROGRAM IN THE COMMUNITY
MODULE TITLE : DEVELOPING AND PROVIDING HEALTH EDUCATION

PROGRAM IN THE COMMUNITY
required in working with the community to develop and
provide education projects in relevant issues
Upon completion of this module, the trainee/candidate must be able to:
LO1. Develop the health education program
LO2. Organize participants to the program
LO3. Coordinate health teaching program

LO1. DEVELOP THE HEALTH PROGRAM EDUCATION
1. Project plan is developed in consultation with key people and organizations and
identify priorities and desired outcomes to address issues of concerns of target
group/s
2. Appropriate human, financial and physical resources are identified and secured
3. Marketing materials are prepared and disseminated to target audience and
others as appropriate
CONTENTS:
 Needs assessment and analysis

 Goals and objectives for project selected
 Resource availability for particular projects
 Strategies and actions needed to achieve goals
 Organizational policies and procedures for dealing with the media
 Accountability requirements
 Resources and support within the community
 Government funding policies
 Networking / Local area
 Relevant local, state and federal strategies
 Liaison and networking
 Communication
 Research skills
 Time management
 Budgeting
 Technical Report Writing
 Evaluation
 Presentation
 Marketing and promotion
 Negotiation
CONDITIONS:
- Sound system
- Microphone
- Blackboard
- Pen and Paper
- TV
- LCD

METHODOLOGIES:
 Lectures
 Film showing
 On the job training
ASSESSMENT METHODS:
 Observation
 Demonstration

LO2. ORGANIZE PARTICIPANTS TO THE PROGRAM
1. Strategies for delivery of the project are developed and implemented to ensure
maximum effectiveness
2. Education / resource materials appropriate to the context, issue and audience are
developed and distributed
3. Strategies are implemented to encourage full participation in the project and the
expression of views and feelings about its process or content
4. Project adjustments are made as required to meet the needs of specific group
5. Feedback on the education project or activity is sought from participants.
CONTENTS:

 Communication
 Research skills
 Time management
 Budgeting
 Evaluation
 Presentation
 Negotiation
CONDITIONS:
- Sound system
- Microphone
- Blackboard
- Pen and Paper
- TV
- LCD

METHODOLOGIES:
 Lectures
 Film showing
ASSESSMENT METHODS:
 Observation
 Demonstration

LO3. COORDINATE HEALTH TEACHING PROGRAM
1. The education project is assessed against the planned goals and objectives in
accordance with organizational policies and procedures
2. Outcomes of project evaluations are discussed with key people and organizations
to determine future directions
3. Education project outcomes are documented and where necessary are acted on
in accordance with organizational procedures
CONTENTS:

 Communication
 Research skills
 Time management
 Budgeting
 Evaluation
 Presentation
 Negotiation
CONDITIONS:
- Sound system
- Microphone
- Blackboard
- Pen and Paper
- TV
- LCD

METHODOLOGIES:
 Lectures
 Film showing
ASSESSMENT METHODS:
 Observation
 Demonstration

UNIT OF COMPETENCY : IMPLEMENT HEALTH PROMOTION AND COMMUNITY
INTERVENTION
MODULE TITLE : IMPLEMENTING HEALTH PROMOTION AND

COMMUNITY INTERVENTIONS
required to implement health promotion and community
intervention. It covers the setting up, devising, coordinating,
delivering, and evaluating health promotion and community
intervention program in working with the community to
develop and provide education projects in relevant issues.
Upon completion of this module, the trainee/candidate must be able to:
LO1. Identify community issues in preventive health care
LO2. Work within the educational framework of health promotion
LO3. Identify the program / activity required
LO4. Prepare program / activity
LO5. Evaluate activity / program

LO1. IDENTIFY COMMUNITY ISSUES IN PREVENTIVE HEALTH CARE
1. Social research methods in analyzing demographic data of community health

profile are collated.
2. Key issues in preventative health care identified.
3. Current responses to preventative health care are identified
4. Information on preventative health care are accessed and applied to developing
solutions to community issue
5. Target populations are identified and consultation processes are determined
6. Policy and funding contexts and issues are examined.
CONTENTS:
 Philosophical and historical understanding of preventive health care

 Social research and date relating to health issues
 Primary health care principles
 Funding and policy environment
 Legal and safety requirements as they relate to activities and programs
 Relevant funding sources
 Written communication skills
 Research and consultation
 Coordination and management of programs
 Advocacy
 Conflict resolution
CONDITIONS:
Equipment
 Overhead projector
 TV
 LCD
 White / black board
Supplies:
 Pen, Paper
 Whiteboard marker / chalk
 Eraser
METHODOLOGIES:
 Lecture sessions
 Role play

ASSESSMENT METHODS:
 Observation
 Demonstration

LO2. WORK WITHIN THE EDUCATIONAL FRAMEWORK OF HEALTH PROMOTION
1. Educational perspective based on a philosophical and historical understanding of

preventive health care is developed.
2. Preventive health care perspective is integrated into community development and
capacity building
3. Relevant strategies applicable for health promotion in the community and
partnerships with stakeholders are planned
4. A range of techniques to engage community in health promotion activities are
identified.
5. Key resources for health promotion activities are accessed
CONTENTS:

 Advocacy
CONDITIONS:
Equipment
 TV
 LCD
Supplies:
 Pen, Paper
 Eraser

METHODOLOGIES:
 Role play
ASSESSMENT METHODS:
 Observation
 Demonstration

LO3. IDENTIFY THE ACTIVITY / PROGRAM REQUIRED
1. The need for particular program is assessed from collected relevant evidences
2. A range of possible programs to meet the defined needs are identified and
reviewed.
3. Selection of a program type is based on client needs, organization’s criteria and
availability of resources.
CONTENTS:

 Advocacy
CONDITIONS:
Equipment
 TV
 LCD
Supplies:
 Pen, Paper
 Eraser
METHODOLOGIES:
 Role play
ASSESSMENT METHODS:
 Observation
 Demonstration

LO4. PREPARE ACTIVITY / PROGRAM PLAN
1. Appropriate strategic planning activities are undertaken to ensure client needs

are met.
2. Planning activities incorporate consultation with key clients and stakeholders.
3. Operational arrangements for conducting the program are determined and
assessed for feasibility.
4. Planning activities reflect accepted good practice in working with young people.
CONTENTS:

 Advocacy
CONDITIONS: The students/trainees must be provided with the following:
Equipment
 TV
 LCD
Supplies:
 Pen, Paper
 Eraser
METHODOLOGIES:
 Role play
ASSESSMENT METHODS:
 Observation
 Demonstration

LO5. DELIVER ACTIVITY / PROGRAM
1. The program is implemented in accordance with the program plan, organization

guidelines and legal / statutory requirements
2. Participants are provided with access to a range of activities suited to their needs
and interests
3. Flexible implementation plans are developed to suit a variety of contexts and to
cope with contingencies
4. The program is adapted to the changing needs of participants as required
5. Problem in program delivery care are addressed promptly.
CONTENTS:

 Advocacy
CONDITIONS:
Equipment
 TV
 LCD
Supplies:
 Pen, paper
 Eraser

METHODOLOGIES:
 Role play
ASSESSMENT METHODS:
 Observation
 Demonstration

LO6. EVALUATE ACTIVITY / PROGRAM
1. Criteria to judge the effectiveness of the program are defined in consultation with
clients and stakeholders
2. Appropriate evaluation strategies are used routinely during and after the program
and used for revision and development
3. Evaluation information is collected, organized and reported in a format which is
accessible and meaningful to the clients and stakeholders
4. Reports are prepared and presented as required.
CONTENTS:

 Advocacy
CONDITIONS: The students/trainees must be provided with the following:
Equipment
 TV
 LCD
Supplies:
 Pen, paper
 Eraser
METHODOLOGIES:
 Role play
ASSESSMENT METHODS:
 Observation
 Demonstration

What is Competency-Based Curriculum (CBC)?
 A competency-based curriculum is a framework or guide for the

subsequent detailed development of competencies, associated
methodologies, training and assessment resources.
 The CBC specifies the outcomes which are consistent with the
requirements of the workplace as agreed through the industry or
community consultations.
 CBC can be developed immediately when competency standards exist.
 When competency standards do not exist, curriculum developers need

to clearly define the learning outcomes to be attained. The standard of
performance required must be appropriate to industry and occupational
needs through the industry/enterprise or specified client group
consultations.
These materials are available in both printed and electronic copies.
For more information please contact:

Technical Education and Skills Development Authority (TESDA)
Telephone Nos.: 893-8281, 817-4076 to 82 loc. 611, 630, 631 and 635 or
visit our website: www.tesda.gov.ph or the TESDA Regional or Provincial
Office nearest you.

Barangay Health Services NC II

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COMPETENCY-BASED

BARANGAY HEALTH SERVICES NC II

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

A. Course Design ........................................................................................................ 1-7

COMMON COMPETENCIES MODULES ................................................................ 25

CORE COMPETENCIES MODULES....................................................................... 43

COURSE TITLE : Barangay Health Service NC II

NOMINAL DURATION : 560 Hours

 16 years old and above

CBC Barangay Health Services NC II -1-

CBC Barangay Health Services NC II -2-

CBC Barangay Health Services NC II -3-

CBC Barangay Health Services NC II -4-

CBC Barangay Health Services NC II -5-

CBC Barangay Health Services NC II -6-

BARANGAY HEALTH SERVICES - NC II

 Must be a licensed doctor, registered nurse or certified emergency medical

CBC Barangay Health Services NC II -7-

BARANGAY HEALTH SERVICES NC II

MODULE TITLE : PARTICIPATING IN WORKPLACE COMMUNICATIONS

NOMINAL DURATION : 4 hours

PREREQUISITE : Receive and Respond to Workplace Communication. (NCI)

SUMMARY OF LEARNING OUTCOMES:

LO1. Obtain and convey workplace information

LO2. Complete relevant work related documents.

LO3. Participate in workplace meeting and discussion.

CBC Barangay Health Services NC II -9-

1. Specific relevant information is accessed from appropriate sources.

The students/ trainees must be provided with the following:

CBC Barangay Health Services NC II - 10 -

1. Ranges of forms relating to conditions of employment are completed accurately

The students/trainees must be provided with the following:

CBC Barangay Health Services NC II - 11 -

1. Team meetings are attended on time.

The students/trainees must be provided with the following:

CBC Barangay Health Services NC II - 12 -

MODULE TITLE : WORKING IN A TEAM ENVIRONMENT

NOMINAL DURATION : 4 hours

PREREQUISITE : TEAMWORK (NC I)

SUMMARY OF LEARNING OUTCOMES:

LO1. Describe and identify team role and responsibility in a team.

LO2. Describe work as a team.

CBC Barangay Health Services NC II - 13 -

1. Role and objective of the team is identified.

The students/ trainees must be provided with the following:

CBC Barangay Health Services NC II - 14 -

1. Appropriate forms of communication and interactions are undertaken.

The students I trainees must be provided with the following:

 Observation of work activities

CBC Barangay Health Services NC II - 15 -

MODULE TITLE : PRACTICING CAREER PROFESSIONALISM

NOMINAL DURATION : 6 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Integrate personal objectives with organizational goals

LO2. Set and meet work priorities

LO3. Maintain professional growth and development

CBC Barangay Health Services NC II - 16 -

 Personal Development-Social Aspects: Intra and Interpersonal Development

The students/trainees must be provided with the following:

CBC Barangay Health Services NC II - 17 -

1. Competing demands to achieve personal, team and organizational goals and

The students/ trainees must be provided with the following