UTAR UAMG 1043 INTERPERSONAL COMMUNICATION FAS/FBF/FEGT/FICT/FSC

May 2017

Coursework (100% to be converted to 40%)

Coursework 2 - Group Assignment: Role Play Analysis (25% to be converted to 10%)

Deadline: Week 8 (Friday, July 21st 2017 by 12 p.m.) [At your respective tutor’s office]

Form a team of TEN (10) OR NINE (9) members within your own tutorial group. With the
provided scenario, i.e., A Day at the Mall creates a play based on the following genre; select
only ONE (1) of the following themes:

1. DRAMA
2. COMEDY
3. MUSICAL

From the given scenario, create a play to concisely describe and illustrate your topic.
Consider the role play’s audience to be one or more intelligent, busy, but uninformed people.
Your primary goal in this paper is to enhance interpersonal communication skill on the
selected scenarios via role play.

Before presenting the play, you are required to write an analysis of the role play. Your
analysis MUST NOT EXCEED TEN (10) PAGES (include Cover page and APA
referencing). The discussion should be based on the foundation of interpersonal
communication. Your analysis’s content should include:

A. Selection of genre
B. Summary and sequence of the scenes
C. Characters involve in the scenes
 Customer A (1 person) and Shop Assistant A (1 person)
 Customer B (1 person) and Shop Assistant B (1 person)
 Customer C (1 person) and Shop Assistant C (1 person)
 Customer D (1 person) and Shop Assistant D (1 person)
 Customer E (1 or 2 person) and Shop Assistant E (1 person)
*(BFF of customer E is OPTIONAL depending on the size of the group)

D. Elements of interpersonal communication

 Speaker and Receiver
 Verbal and Non-verbal Communication (describe TWO of the main and/or
appropriate forms of verbal and non-verbal elements for each scenes)
 Principles of Verbal Message
 Channel of Non-verbal Communication
 Purposes (ONE purpose of IPC needs to be highlighted in each scenes)
 To learn
 To help
 To influence
UTAR UAMG 1043 INTERPERSONAL COMMUNICATION FAS/FBF/FEGT/FICT/FSC

May 2017

 To play
 To relate
 Conflict Styles (ONE conflict style needs to be highlighted in each scenes)
 Competing- I Win, You Lose
 Avoiding- I lose, You Lose
 Accommodating- I Lose, You Win
 Collaborating- I win, You Win
 Compromising- I Win and Lose, You Win and Lose

Marking Criteria:

1. Content (10 pages only) [10 marks]

2. Research [10 marks]

3. Language/ Grammar/ Punctuation [3 marks]

4. APA referencing– each wrong entry minus 0.5 marks [2 marks]

TOTAL MARKS: 25 MARKS (will be converted to 10%)

Format:

 Approximately 10 pages (including the cover page, references and appendices)

 Times New Roman/Fonts 12/Double Spacing.
 No additional marks will be given for any sort of fancy cover page or binding.
 Plagiarism will be viewed as a serious academic offence.

(Plagiarism means using another’s work without giving credit. You must put other’s words in
quotation marks and cite your source (s) and must give citations when using others’ ideas,
even if those ideas are paraphrased in your own words.)
UTAR UAMG 1043 INTERPERSONAL COMMUNICATION FAS/FBF/FEGT/FICT/FSC

May 2017

Coursework 3 - Group Assignment: Role Play Activity (50% to be converted to 20%)

Deadline: Week 9 to 11 (July 24th – August 11th 2017) [during tutorial]

After completing the role play analysis; present the role play based on the genre selected.
Your role play should only focus on the given scenarios, genre and elements of interpersonal
communication that you have proposed earlier. Students are charged with enacting a role play
to embrace and enhance interpersonal communication skill.

The role play must include the following:

A. Selected Genre
B. Sequence of Scenes
C. Elements of interpersonal communication
 Speaker and Receiver
 Verbal and Non-verbal Communication
 Purposes
 Conflict Styles

Your role play should contain (content):

 Group coordination
 Smartly convey the elements of IPC during role play
 Sketch is smoothly assembled
 The content appropriate to its intended audience
 Scripts/props are clear and related to the topic
 Consists of mainly visual or audio elements, but with clear and appropriate portrayal
 Creatively highlights important aspects, i.e., use of word, lights,props, audio etc.
makes it interesting and attractive

Presentation:
 Duration of the role play is 45 minutes per group.
 Students need to present their role play in Week 9, Week 10 and Week 11

Marking Criteria:

1. Style/Creativity/Originality [10 marks]

2. Content/Organisation of the scenarios [20 marks]

3. Word (Vocabulary/Grammar) [5 marks]

4. Presentation (Content/Delivery/Response) [15 marks]

TOTAL MARKS: 50 MARKS (will be converted to 20%)

UTAR UAMG 1043 INTERPERSONAL COMMUNICATION
May 2017
Coursework 2 & 3 Role Play Scenario - A Day at the Mall
Instruction: Role play the conversation between the customers and shopping assistants in a
mall based on the scenarios provided.
Customer A
You want to buy a wedding dress
that you dreamed of since you were
a little girl. You are a bit crazy about
it. You saved a lot of money for the
perfect dress. You see the dresses
but none of them is THE ONE. You
read in 'Vogue Magazine' that there
are more dresses somewhere in the
shop only for VIP clients. You need
to talk to the shop assistant and
make her show you better products.
You really need a perfect dress!
Customer B
You are also a shopaholic. You don't
have much money but you feel you
simply MUST buy some T-shirts.
They are so glamorous! You think
without them your day will be a
disaster. Make the shop assistant
sell you the T-shirts with a very big
discount.
Customer C
You are a customer. You come to a
clothes shop because the trousers
you bought two days ago dyed your
socks, shoes and even your T-shirt!
You are angry. You want your money
back! No exchanges!
FAS/FBF/FEGT/FICT/FSC
Shop Assistant A
You are a shop assistant in the
"Beautiful Wedding" shop. You know
all your customers are a little crazy
but you are a professional and you
know how to make them feel
relaxed. You have a lot of great
wedding dresses, but for special
clients (VIP) you have another room
with the best dresses from Paris. But
you can only show them to real VIP
customers like Melania Trump or
Beyonce. If you show them to the
'ordinary women' you may lose your
job.
Shop Assistant B
You've worked in this clothes shop
for 2 years now so you are
experienced. The customer wants to
get a very big discount on some T-
shirts which are a new collection and
you can't sell them cheaper. Well,
maybe if you use YOUR employee
discount card but why should you do
this?
Shop Assistant C
You think that the customer put all
her clothes in a washing machine
together and that's why the trousers,
which are very dark, dyed the other
clothes. This is not the product's
fault. The customer should read the
label with the information about the
product.
UTAR UAMG 1043 INTERPERSONAL COMMUNICATION
May 2017
Customer D
You come to a computer shop to
return your laptop it doesn't work
properly because the sound is bad,
you can't play any DVDs, the
computer restarts itself every 10
minutes, and in general you are fed
up with it. You don't want a laptop
anymore. It's a horrible machine you
hate. You need to return it and go
home.
Customer E
You and your BFF are customers
who are very dissatisfied with a
product. A month ago both of you
bought a Super Slimmer Cream
which should make you very slim
and attractive. However nothing's
changed. In fact you think you
gained 2 kilos. Complain about the
product and demand a refund plus a
discount card in the shop. Both of
you are very angry!
FAS/FBF/FEGT/FICT/FSC
Shop Assistant D
You are a shop assistant in a
computer shop. Your sales are going
bad and you think you may lose your
job soon. And to make the matters
worse there is a customer here who
wants to return a laptop which is a
very bad situation for you. Try to
make the customer change the
laptop and NOT return it. Suggest the
newest types which are so perfect!
Shop Assistant E
You are a shop assistant in a
cosmetics shop. There is a customer
who is unhappy about the cream she
bought at your shop. It was a Super
Slimmer Cream- which makes a
woman slim and attractive but ONLY
with a good diet and some sports.
This information is on the label
attached to the cream. You can't give
a refund because the customer has
already used the whole cream! And
you certainly can't offer her a
discount card as it's only for the best
clients and VIPs. Explain the problem
to her by being nice and professional