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eSpace UC V200R003

IPT Quick Configuration Guide


Issue: 02
Date: 2015-06-30

Product Overview
eSpace UC solution is a leading unified communications solution developed by Huawei for enterprises. With the
SIP-based open platform design, eSpace UC solution provides diversified services, allows access for multiple
terminals, and features high reliability, simplified deployment, and easy integration.
eSpace U1900 series unified gateways ("the unified gateway") are core switching devices in the Huawei eSpace
UC solution that provide IP telephony (IPT) service for enterprises.
U1980

U1960 U1981
U1911

Specification item U1911 U1960 U1981 U1980


100 1,000 20,000 10,000 SIP
Maximum number of users (at most 192 POTS users) (at most 160 POTS users) users
(at most 64 POTS users)

Maximum number of E1 /T1


6 E1/T1 14 E1/T1 12 E1/T1 30 E1 / 20 T1
ports
Maximum number of FXO ports 24 FXO 72 FXO 60 FXO 56 FXO

Maximum number of
100 1000 1200
VMS users
Maximum number of
Built-in 50 50 50
messages per user
Voice Not supported
Mailbox Maximum duration of
300 seconds 300 seconds 300 seconds
a message
Maximum number of
12 30 30
concurrent messages

The unified gateway connects to the public switched telephone network (PSTN) or to other voice switching devices
using digital, analog, and broadband SIP trunks.

Document Overview
This document uses the eSpace U1911 unified gateway and IP phones as an example
to describe quick planning, configuration, and verification for IPT service in specific
scenarios. When the onsite requirements are different from those provided in this document,
you can consult this document about the general processes and methods, not about the
specific data planning. For more detailed configuration guide, consult the following documents:
 eSpace UC V200R003 Product Documentation
 eSpace U1900 Unified Gateway V200R003 Product Documentation
 Administrator Guide of the corresponding IP phone model

You can obtain the documents from the documentation CD-ROM delivered with the product, Scan to download
or by visiting http://support.huawei.com/enterprise and choosing Product Support > Unified the document
Communications and Collaboration > Unified Communications.

1 Copyright © Huawei Technologies Co., Ltd. 2015. All rights reserved.


1 Scenario Description
This document describes quick configuration of UC solution based on the following IPT service requirements and
device networking.

1a Service Requirements
User numbers: 80 three-digit short numbers (800–879); long numbers for some users
User Terminal Short Number Long Number User Role

801–810 23456801–23456810 Enterprise director


IP phone
811–848 - Enterprise employee

Fax machine 800 23456800 -

Analog phone 849–879 - Enterprise employee

Voice services:
Service Description

Communication between
Internal users call each other using short numbers.
users within an enterprise

Outgoing calls: Prefix 9 is required. The calling party's long number is displayed on the called
Communication between party's phone if the calling party has been assigned a long number. For those without long
enterprise users and numbers, the switchboard number is displayed.
PSTN users Incoming calls: An external user can reach an internal user by directly dialing the internal user's
long number, or through the enterprise switchboard.

Switchboard number: 23456811; reception desk number: 811


Access mode: An external user dials the switchboard number and performs operations as
prompted:
Enterprise switchboard
 Dials an extension number to reach the desired enterprise user.
 Dials 0 to reach the receptionist, who will then provide services (telling the external user the
number information or transferring the external user's call to an internal user).

Calls are transferred to the voice mailbox when called parties are offline or do not answer calls
Voice mailbox within a specific period.
Users can dial 700 to retrieve messages.

1b Device Networking
1 2
Unified gateway Analog phone
PSTN
Fax machine

Device Quantity
1 (equipped with one SCU,
eSpace U1911
one MTU, and one ASI board)
eSpace 7910 IP phone 48
Fax machine 1
IP phone 3 IP phone Analog phone 31

1 The unified gateway functions as an IP PBX to provide call control functions. It connects to the PSTN through a
trunk to support voice communication between enterprise users, and between enterprise users and PSTN users.
In this scenario, eSpace U1911 is equipped with one SCU, one MTU, and one ASI board. Through the E1 trunk
provided by its MTU board, eSpace U1911 connects to the PSTN. When the AT0 trunk is used for connecting to
the PSTN, the OSU board is required.
2 Analog phones and fax machines are directly connected to the ASI board on the unified gateway.
(eSpace U1980 cannot directly connect to analog phones or fax machines.)
3 IP phones register with the unified gateway. When successfully registered, they can place intra-office and inter-
office calls.
2
2 Data Plan
Plan required data before the configuration. The following tables provide sample data for reference. The planned
data will be used in the operations tasks described in chapters 4–8 in this document.
Data in the following tables is based on the scenario described in chapter 1. In actual deployment, adjust the
data based on site service requirements and networking.

2a IP Address Plan
Device Network Port IP Address Subnet Mask Default Gateway Description
eSpace U1911 SCU GE0&GE1 192.168.1.3 255.255.255.0 192.168.1.1 Unified gateway
eSpace 7910 LAN 192.168.1.4 to 192.168.1.51 255.255.255.0 192.168.1.1 IP phone
Note: Regarding IP phones, this document describes how to manually configure them one by one based on
static IP addresses. When you need to bulk deploy IP phones, it is recommended that you plan and deploy a DHCP
server for the IP phones to dynamically obtain IP addresses. For details about batch deployment of IP phones, see
the Administrator Guide of the corresponding IP phone model.
Ensure network connectivity between the unified gateway and IP phones. It is recommended that you plan their IP
addresses in the same network segment.

2b Board Plan
Fan Slot 0: empty Slot 2: MTU
Power supply
assembly Slot 1: ASI Slot 3: SCU
Note: Plan boards based on their actual installation locations. When AT0 trunks are required, also install and plan
the OSU board.

2c Number Plan
User Short Password IP Address
Long Number Access Device User Type
Terminal Number Authentication Authentication
801–810 23456801–23456810 Ethernet switch SIP user ********* No
IP phone
811–848 - Ethernet switch SIP user ********* No
Fax ASI board of
800 23456800 POTS user - -
machine eSpace U1911
Analog ASI board of
849–879 - POTS user - -
phone eSpace U1911
To ensure SIP users' account security, select the appropriate authentication mode (three options: By password,
By IP address, and By IP address and password). If authentication by password is used, plan the authentication
passwords. If authentication by IP address is used, the IP addresses are those listed in the table of section 2a.

2d Office Route Plan


Office Routea Office Route Selection Codeb Media Stream Encryption Description
Office routes: Defines the route between the local
0 0 Not enabled
office and the PSTN.
a: If a direct voice channel is available between two exchange offices, an exchange office is the office route of the
other one. The unified gateway uses an office route number to uniquely identify an office route.
b: An office route selection code identifies an office route selection policy. Based on this policy, the unified
gateway analyzes the route along which calls are sent to the peer device. One-to-one mapping is
recommended for office route selection codes and office route numbers.
Number Start New
Type Length Description
Change Index Position Number
Changing a For outgoing calls, the system changes calling
1 0 20 23456811
number numbers to the enterprise switchboard number.
Deleting a For outgoing calls, the system deletes prefix 9 that
2 0 1
digit calling parties have added.

3
2e Prefix Plan
Call Office Route Calling Number Called Number Display the Calling
Prefix
Attribute Selection Code Change Index Change Index Party's Long Number?
Intra-office
8 - - - -
call
Intra-office
23456 - - - -
calla
Internation
900 0 1 2 Yes
al toll callb
National
90 0 1 2 Yes
toll callb

9 Local call 0 1 2 Yes

a: When the enterprise has users who have been assigned long numbers and direct dialing in (DDI) is required,
configure the prefix of the long numbers as the intra-office call prefix.
b: With toll call prefixes planned and configured, the unified gateway can restrict outgoing calls according to the
users' call rights, helping prevent toll fraud.

2f Trunk Plan
Using the primary rate adaptation (PRA) trunk as an example:

Local Signaling Peer Office


Board Slot Port CRCa Connection Positionb
Device Protocol Device Route
Local office: user side
U1911 MTU 2 E1 PRA No PSTN 0
Peer office: network side
a: The cyclic redundancy check (CRC) setting on the unified gateway must be the same as that on the peer device.
b: The connection position settings on the devices at the two ends must be different from each other.

2g Special Service Plan


Enterprise switchboard:

Access Code Service Type Description

The switchboard plays the announcement "Thanks for calling XXX


Automatic switchboard with (company name). Please dial the extension number. To query
23456811
customized announcements numbers, dial 0."
Reception desk number: 811

Voice mailbox:
VMS Unified Voice Message Access
Service Type Description
Access Code Code
Call transfer to voice mailbox on no reply, and
700 701 -
call transfer to voice mailbox offline

4
3 Preparing for the Configuration
3a Checking Cable Connections and Indicators
Prerequisites: The unified gateway has been installed, cable-connected, and powered on onsite according to the
Quick Installation Guide of the unified gateway.

Step 1: Check cable connections.


The following figure illustrates the cable connections for the device networking provided in section 1b
"Device Networking":

Trunk cable
Ethernet cable
Subscriber cable

Ethernet switch
U1911

Switching devices

Distribution
frame

User terminals

Analog Fax IP IP PC
phone machine phone phone

Cable Description

In trunk planning of the scenario example, the PRA trunk is used for connecting to the PSTN;
therefore, the corresponding trunk cable is the E1 trunk cable.
Trunk cable
When the AT0 trunk is used for connecting to the PSTN, verify the connection of the FXO port
on the OSU board to the AT0 trunk cable.

Implements IP-based communication among devices in the LAN. In the preceding figure, GE0
Ethernet cable
and GE1 ports on the unified gateway are both connected to the LAN for redundancy backup.

Subscriber cable Uses twisted pairs to connect to analog phones and fax machines through the distribution frame.

Step 2: Check the indicators on the unified gateway, and ensure that the RUN indicator on the power supply is on.

5
3b Learning About the Configuration Process
2a IP Address Plan 2e Prefix Plan 4a Configuring IP Addresses
Plan data
2b Board Plan 2f Trunk Plan 4b Configuring Boards
2c Number Plan 2g Special Service Plan Prepare for the
4c Configuring SIP Users
2d Office Route Plan configuration 4d Configuring POTS Users
4e Verifying Services
3a Checking Cable Connections and Indicators Configure the
3c Logging In to the Web Management System unified gateway
6a Configuring Office Routes
3d Applying for a License 6b Configuring Prefixes
3e Loading a License Configure IP phones
6c Configuring PRA Trunks
6d Configuring AT0 Trunks
5a Configuring IP Addresses
Configure trunks 6e Verifying Services
5b Configuring Accounts and Verifying Services

7a Recording Announcements Configure the 8a Configuring Access Codes


Editing the Script automatic switchboard
7b 8b Configuring Service Rights
7c Configuring Access Codes 8c Configuring IP phones
Configure the
7d Verifying Services voice mailbox (Optional) 8d Verifying Services

Note
When exceptions occur during the configuration, handle the exceptions by referring to Appendix B.

3c Logging In to the Web Management System


Step Operation Result or Other Related Information
The default IP address of the unified gateway is
192.168.1.17.
Verify the network connectivity between the PC and Ensure that the IP address (for example, 192.168.1.2)
1
the unified gateway. of the PC is in the same network segment as the
unified gateway. You can run the ping command to
check the network connectivity.
Open Internet Explorer on the PC, enter the IP This document uses Internet Explorer as an example.
address of the unified gateway in the address box, Internet Explorer must be 7.0 or a later version, which
and press Enter. supports ActiveX and JavaScript.
2 If a message indicating the website security certificate
issue is displayed, just click Continue to this
website (not recommended) as long as the IP
address is correct.
Click in the upper right
3 The administrator login page is displayed.
corner of the login page.
Enter the administrator information and click Log In.

Default account information for the administrator:


User name: admin
4 Password: Change_Me
After initial login, change the config password as soon
as possible.

6
3d Applying for a License
If a license is not obtained according to the equipment serial number (ESN) on the chassis during the installation
phase, obtain the ESN in the web management system and apply for a license during the configuration phase.

Step Operation Result or Other Related Information

In the web management system of the unified The license information is displayed.
1 gateway, choose System > License By default, the unified gateway provides a license that
information. supports four voice users.

The ESN is a 20-digit number.

2 Obtain the ESN of the unified gateway.

3 Log in to the Huawei ESDP system. ESDP system URL: http://app.huawei.com/isdp


Apply for a license according to the contract For details about how to log in to the FNO system and
4 apply for a license, see the website Help.
agreements and the obtained ESN.

3e Loading a License
Step Operation Result or Other Related Information

For example, the directory for storing the license file is


1 Place the obtained license file to the PC.
D:\U1900.

In the web management system of the unified


2 gateway, choose System > File The file loading page is displayed.
Management.

Load the license.


1
1 2 3 mark the positions of the controls to operate
2 when you perform related sub-steps.
3
The description of these marks applies globally in the
3 document.

The license data is displayed in the License Current


Config information area.

Choose System > View License and verify


4
the license data.

Total users: total number of users supported


CTI users: number of SoftConsole users supported
Voice Mail nums: number of concurrent messages
supported in the voice mailbox service
Conference users: number of concurrent users supported
in the voice conference service

7
4 Configuring the Unified Gateway
This chapter describes the configuration based on the U1911 and data plan provided in chapter 2. In actual
deployment, configure the unified gateway based on the actual unified gateway model in use and onsite data plan.

4a Configuring IP Addresses
Step Operation Result or Other Related Information
Log in to the web management system
1 For detailed login operations, see section 3c.
of the unified gateway.
The quick configuration wizard is displayed in the left-hand
Click QuickSetup in the upper part of
2 navigation bar, and the IP address configuration pane is
the web page.
displayed on the right side.
Enter the IP address information and click
Next.
Fill in the data according to section 2a “IP Address Plan”.
3 After you perform this step, a dialog box is displayed, telling you
that the device will be restarted after the IP address is changed.

4 Click OK. The unified gateway saves the data and automatically restarts.

4b Configuring Boards
Step Operation Result or Other Related Information
Log in to the web management
1 For detailed login operations, see section 3c.
system of the unified gateway.
Choose QuickSetup >
2 The board configuration page is displayed.
Configure Board.

Configure all boards according to section 2b “Board Plan” and select the
correct board types.
When the board type selected is MTU Board, the MTU Parameter
Click the target slot and select Configuration dialog box is displayed. Perform the following operations
3 a board type from the drop- based on service requirements:
down list box.  If the voice mailbox service is required, set Number of VMS Channels
according to the number of concurrent messages supported in the
purchased license (see section 3e for the method of viewing license data.)
 If the voice conference service is required, set Conference board to Yes.

Select the transmission mode (E1 or T1) according to section 2f


“Trunk Plan”.
Configure the transmission Ensure that the codec format selected is the same as that on the peer
4 mode and transcoding codec device. Generally,
format.  When the transmission mode is E1, select ALAW as the codec format.
 When the transmission mode is T1, select ULAW as the codec format.
In the scenario described in this document, use the default settings.

Example of
the
configuration
result:

5 Click Next. The SIP user configuration page is displayed.

8
4c Configuring SIP Users
SIP users are users of IP phones, eSpace soft terminals, and analog phones (connected through the IAD). In this
scenario, SIP users use IP phones.

Step Operation Result or Other Related Information

In the SIP user configuration page of QuickSetup, click


1 The Add SIP User dialog box is displayed.
Create.
Enter the number information and click OK. Fill in the data according to section 2c
“Number Plan”.
When long numbers are planned, also set Start
long number.
Set Authentication mode to By Password,
By IP, or By IP and password to ensure
2 users' account security.
For more information about the parameters
displayed, click next to the corresponding
parameter or click Help.
If SIP users in other number segments exist,
repeat steps 1-2 to add these SIP users, for
example, adding SIP user numbers 811-848.

3 Click Next. The POTS user configuration page is displayed.

4d Configuring POTS Users


POTS users are users of analog phones and fax machines that are directly connected (through subscriber cables)
using the unified gateway.

Step Operation Result or Other Related Information

In the POTS user configuration page of


1 The Add POTS User dialog box is displayed.
QuickSetup, click Create.

Enter the number information and click OK. Fill in the data according to section 2c “Number Plan”.
When long numbers are planned, also set Start long
number.
For more information about the parameters displayed, click
2 next to the corresponding parameter or click Help.
If POTS users in other number segments exist, repeat
steps 1-2 to add these POTS users, for example, adding
fax number 800 and setting the corresponding long number
23456800.

3 Click Complete and Save Data. The web quick configuration wizard is completed.

4e Verifying Voice Call Services for POTS Users

Step Operation Expected Result

Have POTS users A and B dial *125# using analog User A and user B hear their own phone
1
phones. numbers played by the system.

2 Have user A call user B. User B's phone rings.

3 Have user B answer the call. A call between users A and B is set up.

9
5 Configuring IP Phones
This document describes how to configure eSpace 7900 series IP phones one by one. For information about how to
bulk configure them or how to configure other IP phone models, see the Administrator Guide of the corresponding IP
phone model.
Prerequisites: An IP phone to configure has been connected to the network and powered on. For detailed
operations, see the Quick Start hard copy delivered with the IP phone.

5a Configuring IP Addresses
Step Operation Result or Other Related Information

1 Choose More > Network > IPv4 Setting > Static. The IP address configuration screen is displayed.
Enter the IP address information, and press Done
and Back.
Fill in the data according to section 2a “IP
2 Address Plan”.
You do not need to configure the DNS parameter.

5b Configuring Accounts and Verifying Services


Step Operation Result or Other Related Information

1 Open Internet Explorer on the PC, enter the IP address of the IP phone in the address box, and press Enter.

Enter the administrator information and The default account and password for the
2
Log In. administrator are admin and admin123.

3 Choose Advanced > Account. In the Account Setting area, click .

Enter the newly created account information.


Set Account and User Name to the phone number,
and Password to the authentication password. Fill in
4
the data according to section 2c “Number Plan”.
Leave Label Name empty.

Enter the SIP server information and click OK. Set Network Environment to UC2.X.
Set Server 1 to the IP address of the unified gateway
5 provided in section 2a “IP Address Plan”.
Set Port to 5060.
Leave other parameters empty.

When only one phone number can be assigned to an


In the Line Match area, select the line of the
6 IP phone, you can configure multiple lines to share the
newly created account and click Save.
same account if necessary.

7 Choose Advanced > Server. Ensure that the value of Network Environment is UC2.X.

Verify the service: Have the IP phone user call The POTS user's phone rings. When the POTS user
8
another user (for example, a POTS user). answers the phone, a call is set up.

10
6 Configuring Trunks
Configure office route, prefix, and trunk data on the unified gateway to implement voice communication between
enterprise users and PSTN users.

6a Configuring Office Routes


Office route: specifies a direct route between the unified gateway and the peer device.
Office route selection code: identifies an office route selection policy. Based on this policy, the unified gateway
analyzes the route along which calls are sent to the peer device.
Number change: defines the rules for operations on user numbers. The operations include changing a
number, inserting digits to a number, and deleting digits from a number.

Step Operation Result or Other Related Information

Log in to the web management system of the unified


1 For detailed login operations, see section 3c.
gateway.
Choose Trunk > Office Route Configuration > The page for configuring office route selection
2
Office Route Selection Code. codes is displayed.

Click Create. In the Create Office Route Selection


Code dialog box, enter the office route selection code Fill in the office route selection code
information and click OK. according to section 2d “Office Route Plan”.
Use the default settings for the other parameters
3 unless there is any special function requirement.
For more information about the parameters
displayed, click next to the corresponding
parameter or click Help.

Choose Trunk > Office Route Configuration >


4 The route office configuration page is displayed.
Office Route.

Click Create. In the Create Office Route dialog box, When creating an office route, fill in the data
enter the office route information and click OK. according to section 2d "Office Route Plan" if
you need to associate an office route selection
5 code to this office route.
Use the default settings for the other parameters
unless there is any special function requirement.

Choose Trunk > Office Route The number change configuration page is
6
Configuration > Number Change Index. displayed.

Click Create. In the Create Number Change dialog box, enter the number change information and click
OK.

Create all number change rules according to section 2d “Office Route Plan”.

Click Data Save in the upper right corner of the web Save the data in a timely manner to avoid data
8
management system. loss caused by a device restart.

11
6b Configuring Prefixes
A prefix is the one for a called number, including intra-office prefix and outgoing prefix. An intra-office prefix is used
for intra-office or external users to call intra-office users, while an outgoing prefix is used for intra-office users to
place outgoing calls, including international toll calls, national toll calls, and local calls.

Step Operation Result or Other Related Information

1 Choose Trunk > Prefix Configuration. The prefix configuration page is displayed.

2 Click Create. The Create Prefix dialog box is displayed.

Enter the intra-office prefix information and click Fill in the data according to section 2e “Prefix
OK. Plan”.
After users are configured using QuickSetup,
the system automatically creates intra-office
prefixes (for example, 8 in the scenario described
in this document) for the short numbers. You do
not need to manually create them again.
3 However, if long numbers exist, configure the
corresponding prefixes, for example, 23456 in the
scenario described in this document.
Set the three key parameters shown in the left-hand
figure. For the other parameters, the default settings
Note are recommended. For more information about the
Repeat steps 2-3 to add all intra-office prefixes parameters displayed, click next to the
(for example, 23456). corresponding parameter or click Help.

4 Click Create. The Create Prefix dialog box is displayed.

Enter the outgoing prefix information and click OK.

Prefixes with the call attributes being International


toll call, National toll call, and Local call are all
outgoing prefixes. When configuring the outgoing
prefixes, follow the order: international toll call ->
national toll call -> local call.
Fill in the data according to section 2e “Prefix
Plan”.
Set the key parameters shown in the left-hand
5
figure. For the other parameters, the default settings
are recommended.
The parameter Display long calling number takes
precedence over Calling number change.
Therefore, after Display long calling number is set
to Yes and if a user that has a long number places
an outgoing call, the user's long number is
Note displayed on the called party's phone.
Repeat steps 4-5 to add all outgoing prefixes (for
example, 900, 90 and 9).

Click Data Save in the upper right corner of the Save the data in a timely manner to avoid data loss
6
web management system. caused by a device restart.

12
6c Configuring PRA Trunks
In this document, the unified gateway connects to the PSTN using an E1 trunk (PRA signaling). Therefore, configure
a PRA trunk here. If the AT0 trunk is used, configure the AT0 trunk by referring to section 6d. If other trunks are used,
configure the trunks by referring to the Product Documentation of the unified gateway.

Step Operation Result or Other Related Information

1 Choose Trunk > Trunk Configuration > PRA. The PRA trunk configuration page is displayed.

2 Click Add A Peer Office. A red line from Local to point:0 is displayed.

3 Click the point:0 icon. The point:0 configuration dialog box is displayed.

4 Click Create. A blank row for your configuration is displayed.

Configure the PRA trunk.


1

Fill in the data according to section 2f “Trunk Plan”.


For more information about the parameters displayed, click next to the corresponding parameter or
click Help.
After the configuration is complete, the connection line from Local to point:0 turns green.

Choose System > Device Configuration. Click The clock source configuration page is displayed.
6
Configure next to Clock source configuration.

Configure
1 the clock source.

When the unified gateway connects to the PSTN


2
using a PRA trunk, it is recommended that you
select the peer device as the clock source to
7
avoid frame slip (voice packet loss).
Use the slot number and port number specified in
3 step 5 as those for the active clock.

Click Data Save in the upper right corner of the Save the data in a timely manner to avoid data loss
8
web management system. caused by a device restart.

13
6d (Optional) Configuring AT0 Trunks
When the unified gateway connects to the PSTN using an AT0 trunk, create an AT0 trunk and set AT0 interface
parameters. If the PRA trunk is used, configure the PRA trunk by referring to section 6c. If other trunks are used,
configure the trunks by referring to the Configuration Guide in the Product Documentation of the unified gateway.

Step Operation Result or Other Related Information


Choose Trunk > Trunk The AT0 trunk configuration page is displayed. The value on the icon
1
Configuration > AT0. indicates the slot number of the OSU board corresponding to the AT0 trunk.

2 Click the line or icon. The AT0 trunk configuration dialog box is displayed.

Configure the AT0 trunk, and click OK.


1

2
3
Port: indicates the port number of the FXO port on the OSU board that connects the AT0 trunk.
Office Route Number: Set this parameter according to chapter 2 “Data Plan”.
Line Selection Mode: Polling is recommended.
Default Called Number: indicates the enterprise switchboard access code. Set this parameter according to
chapter 2 “Data Plan”.

Configure the AT0 private lines, and click OK.


Port: indicates the port number of the FXO port on the OSU
1
board that connects the AT0 private line.
Dedicated Line Number: indicates the short number of an
4 2
intra-office user.
Click Create repeatedly for the system to generate enough
private lines. Then, set the parameters.

5 Click Back. The trunk management page is displayed.

6 Click Global. The Global dialog box is displayed.

7 Click Configure next to Country or Region. The Country or Region dialog box is displayed.

Select the country or region, and click OK.

The factory defaults of the unified gateway provide AT0 signal tones and standard values for impedance
8 parameters of some countries or regions (default: China).
If the country or region where the site is located is not included in the preset country/region list or if you need
to manually adjust more AT0 interface parameters, see the Configuration Guide in the Product
Documentation of the unified gateway.

6e Verifying Services
The following assumes that user A is an external user, and enterprise user B's short number is 801 and long number
is 23456801.

Step Operation Expected Result


1 Have user A dial user B's long number 23456801. User B's phone rings.
2 Have user B answer the phone. A call between users A and B is set up.
User A's phone rings and the calling number
3 Have user B dial 9 and user A's phone number.
displayed is 23456801.
4 Have user A answer the phone. A call between users A and B is set up.

14
7 Configuring the Automatic Switchboard
This document uses the automatic switchboard with customized announcements as an example to describe the
configuration. For information about other types of automatic switchboard and the corresponding configuration
methods, see the Product Documentation of the unified gateway.

7a Recording the Switchboard Announcements


Use a phone to connect to the unified gateway and directly record switchboard announcements. This method applies
to U1911, U1960, and U1981. If you want to use other methods or if other unified gateway models are deployed, see
the Product Documentation of the corresponding unified gateway model.

Step Operation Result or Other Related Information

Access the Config mode of the unified


1 For details, see Appendix A.
gateway using the LMT.

Switch to the Command Tree tab and configure the recording prefix (for example, 700).
1
config add prefix dn 770 callcategory vu callattribute vuvoicerecord cldpredeal no

2 2

dn: indicates the recording prefix, used for connecting to the unified gateway when recording announcements.
Customize this prefix and ensure that this prefix is different from user numbers and any other prefixes.

Configure the recording account: indicates the user name, which is a string of 6–20 digits.
authentication account. account
config add voicemanager password: indicates the password, which is a string of 6–20 digits.
770123 password 770987 try 3 locklen 3 try: indicates the maximum number of consecutive password
3
attempts.
locklen: indicates the account lock duration (unit: minute) when the
number of consecutive password attempts reaches the maximum.
Use a phone to dial the recording To ensure voice quality, record announcements in a quiet
prefix and enter the authentication user environment. The available channel IDs vary depending on the
name and password as prompted. unified gateway model. The recommended channel is channel 252.
4
After the authentication is successful,
use the phone to record
announcements on a specific channel.

7b Editing the Switchboard Script


Step Operation Result or Other Related Information

Log in to the web management system of


1 For detailed login operations, see section 3c.
the unified gateway.
2 Choose System > VU Management > Customized automatic switchboard configuration, Click Create.
Edit the switchboard script.
1 2

Voice in channel 252 is played, and calls can be forwarded to extensions.

3 3 4

Dial 0 to make a call to the reception desk number 811. 6

15
7c Configuring the Switchboard Access Code
Step Operation Result or Other Related Information
In the web management system of the unified gateway,
1 The prefix configuration page is displayed.
choose Trunk > Prefix Configuration.

2 Click Create. The Create Prefix dialog box is displayed.

Enter the switchboard access code information and click OK.

Prefix: indicates the switchboard access


code. Set this parameter according to
section 2g “Special Service Plan”.
Script name: Set this parameter
3
according to section 7b “Editing the
Switchboard Script”.
For other parameters, use the default
values.

Click Data Save in the upper right corner of the web Save the data in a timely manner to avoid
4
management system. data loss caused by a device restart.

7d Verifying Services
The following assumes that the enterprise switchboard number is 23456811, user A is an external user, and
enterprise user B's short number is 801.

Task Step Operation Expected Result


Have user A dial enterprise User A hears the announcement "Thanks for calling XXX (company
1
Directly switchboard number 23456811. name). Please dial the extension number. To query numbers, dial 0."
transferring Have user A dial user B's
to an 2 User B's phone rings.
extension number 801.
extension
3 Have user B answer the phone. A call between users A and B is set up.

Have user A dial enterprise User A hears the announcement "Thanks for calling XXX (company
1
switchboard number 23456811. name). Please dial the extension number. To query numbers, dial 0."

Querying 2 Have user A dial 0. The phone of a receptionist rings.


numbers
A call between user A and the receptionist is set up. The agent then
Have the agent answer the
3 provides services (telling the external user the number information or
phone.
transferring the external user's call to an internal user).

16
8 (Optional) Configuring the Voice Mailbox
The unified gateway centrally stores and manages voice messages. Users can retrieve messages using intra-office
or external phones from anywhere, at any time.
Prerequisites:
 The voice mailbox license is available. You can check whether the license is available on the System > License
information page of the web management system.
 You have set Number of VMS Channels for the MTU board. For detailed operations, see section 4b.

8a Configuring Access Codes


Step Operation Result or Other Related Information

Log in to the web management system of the


1 For detailed login operations, see section 3c.
unified gateway.
2 Choose Trunk > Prefix Configuration. The prefix configuration page is displayed.

3 Click Create. The Create Prefix dialog box is displayed.

Enter the unified access code information and Prefix is the unified access code of the voice mailbox
click OK. service. Fill in the data according to section 2g “Special
Service Plan”.
4
Set Service type and Call property to the values shown
in the left-hand figure.
Use default settings for the other parameters.

5 Click Create. The Create Prefix dialog box is displayed.


Enter the voice message access code
information and click OK. Prefix is the voice message access code. Fill in the data
according to section 2g “Special Service Plan”.
6 Set Service type and Call property to the values shown
in the left-hand figure.
Use default settings for the other parameters.

8b Creating a Voice Mailbox


Step Operation Result or Other Related Information

In the web management system of the unified


1 gateway, choose User > Global Service and click The VMS window is displayed.
Configure next to VMS.
The Create voice mailbox dialog box is
2 Click Create.
displayed.
Enter the voice mailbox information and click OK.

Voice mailbox type: Select Internal VMS of the


unified gateway to implement the voice mailbox
3 function.
Voice Message Prefix. Set this parameter
according to "8a Configuring Access Codes."

17
8c Granting Permissions and Enabling Services
Step Operation Result or Other Related Information
In the web management system of the unified gateway,
1 choose User. Select the user number for which services are
configured, and click Service Configuration.

In the Complex service area, click Configure next to The dialog box for configuring the call
2
Forwarding service. forwarding service is displayed.

In the target call forwarding to voice mailbox type area, set parameters and click OK.

In this example, the call forwarding to voice mailbox on no reply permission is granted to and the
corresponding service is enabled for the user.
Priority: When the call forwarding to a voice mailbox and call forwarding to a number services are both
configured and registered for a user, the selected call forwarding mode has a higher priority. If Priority is
set to None, the priority setting in the global configuration of the unified gateway takes effect.
Click Data Save in the upper right corner of the web Save the data in a timely manner to avoid
4
management system. data loss caused by a device restart.

Message LED

Message button

8e Verifying Services
The following assumes that the call-transfer-to-voice-mailbox service has been configured for user A who uses an IP
phone, and user A's short number is 801 and long number is 23456801.

Step Operation Expected Result


1 Have external user B call user A. User A's phone rings.
2 Have user A leave the phone ringing for 20s. User B hears an announcement.
The system notifies user A of the voice message by means
3 Have user B leave a message as prompted.
of, for example, the MWI or phone screen message.
The phone's initial service password is 123456. The services that
Have user A pick up the phone and dial
require password authentication can be used only after the
4 *89*123456*New password# to set the
password is changed. The new password must be a 6-digit
service password. number.
Have user A dial the VMS unified access code (for
5 example, 700) or press the Message button on the User A hears the message left by user B.
IP phone, and retrieve the message as prompted.

18
9 Next Steps
If You Want to... Refer to... Operation

 In the web management system of the


unified gateway, choose System > Time
Configuration > Configuration Configuration.
Guide > Configuring the Basic
Configure the system time:  On the Command Tree tab page of the
Information > Configuring the
Date, time, and time zone LMT, run the following commands:
System Time in the Product
Daylight saving time (DST) − config dst (used for configuring the DST
Documentation of the unified
rule)
gateway
− config dst rule (used for enabling or
disabling the DST rule)
Modify system
announcements, including: Configuration > Configuration
Guide > Advanced Configuration On the Command Tree tab page of the
Switching the
> Customizing System LMT, run related commands.
announcement language
Announcements in the Product For details about the commands, see
(default: Chinese)
Documentation of the unified related descriptions in the document.
Customizing
gateway
announcements
Configuration > Configuration  Web management system of the unified
Guide > Configuring Toll Fraud gateway
Configure the toll fraud
Prevention in the Product  Command Tree tab page of the LMT
prevention function
Documentation of the unified For detailed operations, see related
gateway descriptions in the document.
Configuration > Configuration  Command Tree tab page of the LMT
Guide > Advanced Configuration
 Web management system of the IP
Configure the emergency > Configuring the Emergency Call
phone
call function Function in the Product
Documentation of the unified For detailed operations, see related
gateway descriptions in the document.

Configure more advanced


Configuration > Configuration
functions, for example:
Guide > Advanced Configuration For detailed operations, see related
Call barring policies
in the Product Documentation of the descriptions in the document.
Intelligent routing
unified gateway
Media stream encryption

(Using SIP users as an example) In the


Operation and Maintenance
Configure enterprise users' web management system of the unified
> Administrator Guide gateway:
call rights:
> Routine Operations 1.Choose User > SIP User.
Local call rights (assigned
by default) > Rights-based Call Restriction 2.Select a user number and click Service
National toll call rights
Service in the Product Configuration.
International toll call rights
Documentation of the unified
3.Click Configure next to Call-out
gateway
restriction.
Configure enterprise users'
Operation and Maintenance
service rights, for example:
> Voice Service Guide in the For detailed operations, see related
Call forwarding services
Product Documentation of the unified descriptions in the document.
Conference call services
gateway
Secretary services

Modify the administrator's Web management system of the unified


password of the unified - gateway: clicking Change password in the
gateway upper right.
Web management system of the IP phone:
Modify the administrator's
- choose Advanced > Change Admin
password of the IP phone
Password.

19
Appendix A Logging In to the Unified Gateway Using the LMT
Step Operation Result or Other Related Information

Obtain and decompress the LMT software The LMT software package IPT_LMT.zip is stored in the 02 Tools\LMT
1
package. directory of the U1900 version software package.

Double-click IPT_LMT.exe in the IPT_LMT


2 The Local Maintenance Terminal window is displayed.
folder.

Right-click Device Tree and choose Add


3 The Add Device dialog box is displayed.
Device from the shortcut menu.

Enter the name and IP address of the


4 The device added will be displayed in the left-hand device tree.
unified gateway, and click OK.

Right-click the newly added unified


5 gateway from the Device Tree and choose The device connection dialog box is displayed.
Connect from the shortcut menu.

Default values for parameters:


6 Enter the login information and click OK. User name: admin
View mode password and Config mode password: Change_Me

Appendix B Common Faults During the Configuration


If the fault you encounter is not listed in the following table, you can hand the fault in either of the following ways:
 Consult related chapters in the Product Documentation of the eSpace UC V200R002C00 and unified gateway
about the fault handling suggestions.
 Seek technical support by referring to Appendix C "Huawei Technical Support."

Symptom Possible Cause Handling Suggestion

User A calls user B, but user B 1. In the web management system of the unified
does not answer the call. User A The number of VMS gateway, choose System > Board Configuration.
then hears an announcement, channels is not 2. Right-click the MTU board and choose Configure
prompting user A to leave a
configured when the from the shortcut menu.
message. Before user A leaves a
MTU board is being 3. Set Number of VMS Channels according to the
message, the system plays an
announcement, telling user A that added. number of concurrent messages supported in the
the operation ends. purchased license, and click OK.

When a user enters the service The user has not


Have the user pick up the phone and dial *89*Old
password for retrieving voice changed the service
password*New password# to change the service
messages, the system prompts password. The
password.
the user with an input error phone's initial service
message. password is 123456. The password must be a 6-digit number.

1. In the web management system of the unified


When the configuration engineer gateway, choose System > License information,
is loading the license file of the The ESN in the and record the value of Equipment SN.
unified gateway, the system license file is different
2. Use a text editor to open the license file and
prompts the configuration from the actual ESN of
record the value of Esn.
engineer with a loading failure the unified gateway.
message. 3. If the two values are different, re-apply for a
license according to the value of Equipment SN.

Appendix C Huawei Technical Support


If you cannot rectify the fault with the assistance of this document, obtain Huawei technical support in either of the
following ways:
 Contact Huawei's local customer service center.
For information about the local service hotline and email, visit http://support.huawei.com/enterprise and click
Global Service Hotline on the right side.
 Contact Huawei's technical support engineers in the local representative office.

20