Escolar Documentos
Profissional Documentos
Cultura Documentos
ii. ii. Increased senior level understanding of how an effective records and
information management programme support the business needs of Government
of Jamaica and the services provided to citizens as a whole.
1. About Records and Managing Records
Best Practice: ISO 15489 Records Management Standard
1. Principle of Accountability
2. Principle of Transparency
3. Principle of Integrity
4. Principle of Protection
5. Principle of Compliance
6. Principle of Availability
7. Principle of Retention
8. Principle of Disposition
http://www.arma.org/r2/generally-accepted-br-recordkeeping-
principles
2. Records as Strategic Resources and
Assets
Traditional Public Administration vs. New Public Management
Traditional public administration: principal-agent approach, where within the context of the
public service, the citizens, or the general public (principal) were dependent on public
bureaucrats (agents) to share information, instead of promoting ‘information silos’ by not
sharing information beyond their self interest, thereby creating a situation of ‘information
asymmetry’. (Jooste, 2008)
New Public Management (NPM): moves away from traditional public administration model, and
instead emphasizes managerial improvement and res-structuring on the one hand, and markets
and competition within the public service on the other (Lihoma, 2012).
• Advocated and widely promoted by multilateral partners such as the World Bank and the
International Monetary Fund (IMF) to developing countries as part of development
programmes.
• The characteristics of NPM are to support managerial freedom, market driven competition,
business-like service delivery, value-for-money, results-based performance, client orientation,
and a pro-market culture (Haque, 2004).
Evidenced-based policy development and NPM
The movement for evidence-based policy and practice and for the use of research
evidence in the work of the professions, started in medicine in the early 1990s.
“...policy decisions should be based on sound evidence. The raw ingredient of evidence
is information” (Cabinet Office (UK), 1999).
1997 2017
• Print to paper policies • Most records are created, received
and stored electronically in the cloud
• We had information silos
• eMail is the largest mode of
• Filed in central ‘registries’ transmission across all boundaries
• Moved to storage and kept to meet • Heterogenous information formats
retention requirements and platforms
• PCs were used mainly as typewriters • Territories less defined for
‘information management’
• Each individual makes his or her
decision about what to keep and what
to get rid of
Information as Asset – Private Sector
1. Statutes and case laws, and regulation governing the sector-specific and
general business environment;
2. Mandatory and Voluntary standards of practice;
3. Innovation, Trade Secrets and Marketing Strategies;
4. Client Information; and
5. Identifiable expectation of the community about what is acceptable
behavior for the specific sector or organization.
NB. The nature of the organization and its sector will determine which of these
regulatory elements are more applicable to that organization’s RM
requirements.
Information as Asset - Government
• Information as ‘Power’ to the citizenry
Access to information via publishing and sharing of government information
builds accountability and inclusiveness.
• This ability is being placed at risk because of significant weaknesses in the way records are being managed:
• Civil service managers face the risk that major programme delivery initiatives may fail due to poor quality records.
• Civil servants are worried about how to cope with an overwhelming volume and variety of e-mails, documents,
records and files and how to know what is important and what is not.
• Technology specialists know that costly systems and applications often fail because the information and data in
records are unreliable.
• Citizens and users are concerned that records to which they have a right under Freedom of Information or similar
legislation is often unavailable, inaccessible, inaccurate, incomplete or out-of-date; implementation of Freedom of
Information legislation is at considerable risk.
• Civil service managers and civil servants are unaware of the implications of poor records management on their
programmes and services; they have yet to recognise that their programmes, services and initiatives can be
undermined significantly because of the absence of adequate controls over records.
Dublin Core
http://dublincore.org/documents/dces/
Information Compliance- Legal Issues
As governments around the world make the transition from a paper-based to an electronic working
environment, there are a host of new issues to be addressed. In this film, Tanzanian Government officials
explore some of the issues involved in moving from a manual system for managing personnel information
to a computerised integrated human resource and payroll system. The challenge is to maintain control of
the records required to support rights, entitlements and obligations while maximising the benefits of
computerisation. This film was produced for the World Bank Information Solutions Group. Video created
2000.
END OF PRESENTATION
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