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Sytel Limited software solutions connect and

manage calls and media sessions, without
boundary.

Our solutions for carriers, enterprises and cloud/

hosted contact centre providers deliver high-
volume routing and media processing on a
distributed host-based platform, and are driving
inbound, outbound and blended telephony,
email, SMS, chat and other media types in over 50
countries. Michael
McKinlay is the
Learn more about the channels through which we founder and CEO
sell, and the Sytel range of products and of Sytel Limited. He
solutions. is highly regarded
for the lead he has
Our secure, resilient IP telephony and media
given markets all
infrastructure software enables excellence in
over the world on
market research, telemarketing, customer service,
responsible dialing
debt collection and more.
practices and is an
Learn more about the key industries Sytel serves. advisor and
mentor to many of
 the marketing and
Sytel's toolsets deliver advanced capabilities to
telecommunications
subscribers via the web, including scripting of call
regulators around
processing, real-time reporting and con gurable
the world.
dashboards.
Originally from
Sytel began trading in 1997, and is globally
New Zealand,
respected particularly for its soft predictive dialer,
Michael spent his
Softdial Plugin® which employs an advanced
early computing
contact center simulation technique to achieve
years in IBM and
high performance predictive dialing under
Fujitsu where he
compliant conditions.
held a number of
As the leading proponent of performance dialing senior
under compliant regulations, Sytel are involved in management
advising many of the world's leading marketing positions. He is a
and government bodies on preparing their graduate in
guidelines for the industry. In fact, in July 2011 Mathematics and
Sytel CEO Michael McKinlay won the Contact Economics from
Center World 2011 UK Industry Champion Award, Victoria University,
for his work on outbound regulation and Wellington.
compliance over the previous 15 years.

Learn more about Sytel people, explore job

opportunities at Sytel, or learn about our
sponsorship of a Samoan island!

As the contact center market continues to

develop and evolve, we are looking forward to a
challenging, yet exciting period of growth. We
hope you nd this site useful - feel free to contact
us if you have any queries or require more
information about us, our plans or our products.

If you are interested in joining our network of

business partners, please contact us at
info@sytelco.com.

Our History
Sytel Limited is a privately owned company, based
in the UK and has been supplying leading edge
contact center solutions around the world since
1997.

In particular, the company is renowned for both

campaigning for and adhering to compliant
dialing practices around the world. We are proud
of the leadership role we have taken, and
continue to take, in providing the contact center
industry with leading edge systems that deliver
very high performance whilst operating in a
responsible and sustainable manner.

Our Mission
We are dedicated to delivering multi media
channel contact center solutions that are highly
scalable, exible, and backed up with
comprehensive 24/365 support. We achieve this
with a constant program of evolutionary
development, consistently pushing technical
boundaries and challenging industry norms. We
maintain a sharp focus on our customers' needs,
recruiting and retaining only the most talented
individuals.

Working closely with our global business partners,

we strive to supply the ultimate all-in-one
inbound, outbound and blended contact center
solutions.

Our Partners
In addition to resellers and large scale end users
and ASPs, Sytel's partners include software
houses, switch vendors and systems integrators,
all of whom are looking to empower their call
center applications by 'plugging' in our solutions.
 Our business partners are spread throughout the
world and currently include some of the leading
names in the contact centre industry. We are
always keen to work with progressive partners
seeking to do leading edge development and have
the resources and capabilities to support this
activity.

If you are interested in joining our network of

business partners, please contact us at
info@sytelco.com.

Alternatively, if you are a user and are interested

to know how Sytel's solutions can bene t your
business, please contact us at sales@sytelco.com
and we will work with you directly or put you in
touch with a selected partner as appropriate.

Talk to us +44 (0) 1296 381200

Talk to us about how we can help info@sytel.com
you build the perfect solution.

Contact us

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