DMC COLLEGE FOUNDATION

Sta. Filomena, Dipolog City

1st Semester 2017 - 2018

SCHOOL OF BUSINESS AND ACCOUNTANCY

HIGHER EDUCATION DEPARTMENT Total Quality Management

FINAL EXAMINATION Earl Russell S. Paulican

NAME: ___________________________________________ SCORE: __________________________

COURSE/YEAR: _______________________________ DATE : ________________________

“If you have no money, use your brain, if you have no brain, sweat it out”
-Japanese Phrase-
Test I. True or False. Write on the space provided before the number “MERRY” if the statement is correct and
“CHRISTMAS” if not. (2 Points Each)
1. Kaizen subscribes to a gradual improvement while innovation subscribes to a big
revolutionary change.
2. Change is necessary in the old management methods which are no longer effective for
today’s business environment.
3. Over-production is just as bad as under-production.
4. Excellent product quality is the result of workers striving to improve product quality and
productivity on an on-going basis using experience and experimentation.
5. In order to make an organizational effort successful, there should be substantial
management commitment.
6. Quality business should focus on long term needs rather than short-term profits.
7. Having too much raw materials, WIP (Work in Progress) and finished goods because of large
lots is a financial loss.
8. The kaizen motto is…” today better than yesterday, tomorrow better than today”.
9. Quality defects originate rework, scrap and lost raw materials.
10. Kaizen is an improvement through the ‘poor man approach’.

Test II. Draw and briefly explain. 15 points.

1.) Illustration of the “The Seven Wastes”

GOD Bless 
 Test III. Complete the table.(1 point each)

“KAIZEN and Innovation”

KAIZEN INNOVATION
1. Long-term and long-lasting but un- Short term but dramatic
dramatic
2. 3. Big steps
Timeframe Continuous and… 4. Intermittent and non-incremental
5. Gradual and Constant Abrupt and Volatile
Involvement 6. Select few ‘champions’
7. Collectivism, group efforts Rugged individualism, individual
ideas and efforts
Mode Maintenance and Improvement Scrap and … 8.
9. Conventional know how and state Technological breakthroughs, new
of the art inventions, new theories
10. Requires little investment but Requires large investment but
greater effort to maintain it little effort to maintain it
Effort Orientation 11. 12.
Evaluation Criteria Process and efforts for better… Results for ….14.
13.
15. Works well in slow-growth Better suited to fast-growth
economy economy

Test IV.Summarize your learning in this course (Total Quality Management) in a 15-sentence essay.

“Dear Students, You are the best because you brought out the best in me”
_keep on dreaming_
-Merry Christmas and a Prosperous New Year-
GOD Bless 