Organizational Performance

1. Delery (1998) indicates the (1) satisfaction of the external members of the non-profit
organization and the (2) quality of services as measures of OP.
2. Brown (2005) examines the perceived performance and refers to the (1) benefit to
customers from services received, (2) service quality, and (3) customer satisfaction as
measures of OP.
3. Nobbie and Brudney (2003)
This section of the questionnaire asks you to provide information about performance in your
Organization.
Performance may be thought of as the extent to which the organization achieves its corporate
objectives as reflected in indicators or measures.
A. Goal Attainment
1. Please indicate, by ticking the appropriate box, the extent to which you agree or disagree with
the following statements.
a. I feel the goals of the organization truly reflect the interests and needs of its constituencies or
stakeholders.
b. I feel the organization can clearly measure the benefits it provides to constituencies or
stakeholders.
c. I feel the performance of this organization over the past three years has been excellent in
meeting its goals
B. Financial
2. In the past three years, to what extent has your organization been able to acquire the resources
it needs?
􀂉 No extent
􀂉 Some extent
􀂉 Moderate extent
􀂉 Great extent
􀂉 Very great extent
 Quality of Work life
Sirgy et al (2001)
I do my best to stay healthy and fit
I am satisfied with what I’m getting paid for my work
I feel that my business is secure
My business does well for my family
My place of work is collegial
I have enough time away from work to enjoy other things in life
I feel appreciated at work
People at work and/or within my profession respect me as a professional and expert
I feel that my work allows me to realise my full potential
I feel that I am realising my potential as an expert in my line of work
I feel that I’m always learning new things that help to do my job better
My work allows me to develop my professional skills
My work helps me to develop my creativity outside of work
Shahbazi2011
This questionnaire prepared by Walton (1975) includes dimensions of Adequate and fair
compensation, Safe and healthy working conditions, Opportunity for continued growth and
security, Constitutionalism in the work organization, the social relevance of work life, Total life
space, Social integration in the work organization and Developing human capabilities.

Cooperation
https://books.google.com.pk/books?hl=en&lr=&id=hEOgCwAAQBAJ&oi=fnd&pg=PA107&dq
=NGOs+cooperation&ots=AgsWI4Tyvy&sig=Iu7oREbRXQJMnn9uHKf4h6UHCRY#v=onepa
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