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Critically examine the relationship and the need for compatibility between corporate strategic and
functional management policies.
Analyse the internal and external influences on corporate objectives and strategy.
Demonstrate the need for flexibility in strategic management and the practical limits of quantifying
corporate strategy.
Introduction
Amazon.com Inc. is the American electronic commerce company, which is popularly known as Amazon
(Rollins and Sandberg 2013). The organization has cloud services as well and is headquartered in
Seattle, Washington. In the United States, Amazon is the biggest internet-based retailer (Klaus 2013).
The organization was started initially as online bookstore and later with product diversification, it
expanded in United Kingdom, Germany, Canada, France, Italy, Mexico, India, China, Japan, Brazil,
Australia and Netherlands (Klaus 2013). In this report, strategic choices that Amazon has taken will be
discussed through internal and external analysis, competitive strategy, strategic choice and strategy
evaluation.
Corporate Objectives
Amazon was founded by Jeff Bezos in the year 1994 and sold its first book in 1995. After that, the
organization became one of the largest e-commerce giant in internet retail world. The vision
statement of the organization is “Our vision is to be earth's most customer centric company; to build a
place where people can come to find and discover anything they might want to buy online”
(Amazon.co.uk. 2016). In order to incorporate the vision, the organization has developed the best
transparent leadership style and its mission statement“Earth’s most customer centric company” reflects
it (Amazon.co.uk. (2016). The corporate values of the organization include customer obsession,
innovation, bias for action and leveraging commitment (Amazon.co.uk. 2016). The organization
allocates a lot of information from target market and finally introduces wide range of daily products in
cheap price. The organization collected revenue of US$ 107 billion in the year 2015, and it has net
income of US$ 596 million in 2015 (Amazon.co.uk. 2016). Amazon has its scope of expansion in
developing countries, especially in India.
Figure 1: Amazon Revenue Earning
(Source: Mooney and Slobodian 2016)
External Analysis
Macroeconomic Analysis
Macro environmental analysis will be done by PESTLE analysis.
Factors Explanation
Competitive Analysis
Porter’s Five Forces will provide detailed competitive analysis for Amazon.
Business Functions
The business function is consisted of online retail, internet services and Kindle ecosystem.
Business Strategy
Through Porter’s Generic Strategy Framework, business strategy will be defined.
Figure 4: Porter’s Generic Strategy Framework for Amazon.com
(Source: Gopaldas 2015)
According to Mata and Quesada (2014), the broad functions of Amazon consists price determination
and cost cutting. Both of these functions reduces the cost of products and even reduces the
organizational expenditure. On the other hand, Kim (2014) pointed out that Amazon has ensured
differentiation in terms of both product and price. The organization maintains different pricing strategy
such as competitive pricing for saturated products and premium pricing for latest entries. Chaffey, Smith
and Smith (2012) pointed out that Amazon ensures bulk supplies and keeps strong relationship with
them. In this way, focus on cost reduction has been ensured by Amazon, which gave rise to accelerated
consumer loyalty.
Strategic Choice
Ansoff Matrix will explain ‘Strategic choice’ of Amazon.com.
Figure 5: Ansoff Matrix of Amazon.com
(Source: Ivanova, Scholz and Dorner 2013)
According to Sheth, Parvatiyar and Sinha (2015), Amazon.com needs to penetrate into new market by
more advertising programs and loyalty programs. This is because Amazon has a lot of products
available in its website that is not known by the consumers of UK. Such products are art supplies,
medical equipment, and central government job exam materials. On the other hand, Pousttchi and
Hufenbach (2014) pointed out that product development of Amazon.com has to be ensured by
packaging system and new area development plan. Packaging will ensure product robustness and even
act as the mode of advertisement.
According to Shamma and Hassan (2013), in the new market, such products are required to be included
by Amazon that has the highest demand in other countries such as technical gadgets and home
equipment. On the other hand, Hannah et al. (2014) pointed out that in new market, penetration pricing
of products is to be ensured so that new consumers are engaged. Furthermore, Panagiotelis, Smith
and Danaher (2014) opined that Amazon.com needs to include new services such as virtual money,
payment gateway elegancy and coupons for retail megastores.
Strategy Evaluation
Suitability
According to Lund and Marinova (2014), in the UK market, a large number of people is spending more
time in social networking sites than in television. Therefore, Amazon has the opportunity to give more
advertisements through social networking sites, which will engage more consumers. Amazon does not
consider marketing programs such as marketing campaign and events (Yadav et al. 2013). Therefore,
for product expansion, it needs to ensure physical campaign in crowded areas, which will allocate more
consumers. On the other hand, introduction of new products in the market will ensure huge suitability
as the amount of entrepreneurship in increasing rapidly in UK. Such businesses will be able to sell their
products via online platform such as Amazon.
Acceptability
Amazon can accept the strategies discussed in Ansoff Matrix because it is practical enough for the
organization to expand its market in new nations through product diversification. Amazon’s amount of
revenue earning is highest among its competitors in UK and therefore this may aid in establishing any
new market (Yadav et al. 2013). On the other hand, the online services will include new coupon
generation for retail megastores in the form of virtual money. This is acceptable for the organization, as
it will in turn generate more revenue.
Feasibility
All the strategies that have been presented in the Ansoff Matrix require a lot of capital. Amazon has the
ability to share 20 percent of its capital that is earned from other countries for establishing new markets
(West, Ford and Ibrahim 2015). Therefore, it is feasible for the organization to establish new markets
through events and marketing campaigns.
· Demand forecasting
4 Information · Availability of suppliers
· Availability of entrepreneurs
· Identification of competitors
Capitalizing Strength
Amazon has reached in various nations in terms of market expansion by offering best discounts and
daily products for its valuable consumers. On the other hand, Amazon does not organize marketing
events. As this organization is following only product differentiation and cost cutting, hence it can be
said that the company has been capitalizing its strengths.
Main Weakness
Amazon is moving away from its core competence of book selling to new product diversification, which
may impact its business. Offering free shipping to its consumers Amazon might be in danger by losing
margins. Amazon operates in near zero margin business model, but still meaning profit has not been
gained by the organization.
Managing Threats
Amazon is trying to manage its threats only by product diversification and entering into new markets.
This is the best way to reduce threat as risk is getting minimized and opportunity for revenue earning is
increasing with expansion.
Contradiction
There is no contradiction in between strategic choices and vision taken by Amazon. Vision clearly
indicates that consumer can find any product in their website and so it is following product
diversification, which has resulted in building the top e-commerce platform globally.