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BASIC COMPETENCIES
CAN I…? YES NO
1. Participate in workplace communication
1.1. Obtain and convey workplace information
CORE COMPETENCIES
CAN I…? YES NO
1. Communicate Effectively in a Customer Contact Center
1.1. Analyze communication process
BASIC/ COMMON/ CORE= entries are SAMPLE only; you can make
your own that is fitted to your qualification
Core - do not fill up the current competencies of your gap; instead fill
up under the column “gap”
Using Form No.1.4, convert the Training Gaps into a Training Needs/
Requirements. Refer to the CBC in identifying the Module Title or Unit of
Competency of the training needs identified.
A. INTRODUCTION- CBC
B. LEARNING ACTIVITIES
LO 1: All the L.O’s of the unit of competency ( your gap)
Methods ( you can use
Learning Content Presentation Practice Feedback Resources Time
more than 1 method)
PTS CBLM
LO 2:
Sector:
Qualification Title:
Unit of Competency:
Module Title:
Name of your School:
References/Further Reading
Self Check
Information Sheet
Learning Experiences
Module
Module Content
Content
Module
List of Competencies
Content
Module Content
Module Content
Front Page
In our efforts to standardize CBLM,
the above parts are recommended for
use in Competency Based Training
(CBT) in Technical Education and
Skills Development Authority (TESDA)
Technology Institutions. The next
sections will show you the
components and features of each part.
List of Competencies
TRAINING REGULATIONS
1.
2.
3.
4.
5.
6.
UNIT OF COMPETENCY
MODULE TITLE
Contents: CBC
1.
2.
3.
4.
5.
Assessment Criteria CBC
1.
2.
3.
4.
Conditions CBC
1.
2.
3.
Assessment Method: CBC
1.
2.
3.
Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to: SKA,
behaviorally stated or SMART
1.
2.
Time allotment:
(Body)
- Present a single idea
- Has relevant graphics/illustrations to enhance textual context
1.
2.
3.
4.
Supplies/Materials :
Equipment :
Steps/Procedure:
1.
2.
3.
4.
Assessment Method:
CRITERIA
YES NO
Did you….
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Supplies/Materials :
Equipment :
Steps/Procedure:
5.
6.
7.
8.
Assessment Method:
CRITERIA
YES NO
Did you….
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Title:
Supplies/Materials :
Equipment :
Steps/Procedure:
9.
10.
11.
12.
Assessment Method:
CRITERIA
YES NO
Did you….
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
Portfolio
Written
The evidence must show that the trainee…
CBC, assessment criteria; check the
evidence guide from the TR and note the
critical aspects of the competency
-should be in present tense
NOTE: *Critical aspects of competency
# of
Objectives/Content
Knowledge Comprehension Application items/
area/Topics
% of test
TOTAL
Qualification
Unit of Competency
General Instruction:
Specific Instruction:
Note: In the remarks section, remarks may include for repair, for
replenishment, for reproduction, for maintenance etc.
Date Developed: Document No.
December 16, 2017 Issued by:
Date Revised:
Contact Center Page 38 of 81
Services NCII Developed by:
Jocelyn M. Atis
Revision #
Supervise
Work-Based
Learning
6.
7.
8.
9.
Date Developed: Document No.
December 16, 2017 Issued by:
Date Revised:
Contact Center Page 40 of 81
Services NCII Developed by:
Jocelyn M. Atis
Revision #
CORE COMPETENCIES
CAN I…? YES NO
Note: In making the Self-Check for your Qualification, all required competencies
should be specified. It is therefore required of a Trainer to be well- versed
of the CBC or TR of the program qualification he is teaching.
Current
Proof/Evidence Means of validating
competencies
3.
4.
Module
Gaps Title/Module of Duration (hours)
Instruction
Qualification: ____________________________
Pre-training activities ( 1-8) page 21 SWBL
1 Unit of
competency
- all L.O’s
NC Level I
NOTES:
Learning Task/Activity Date Instructors
Outcome Required Accomplished Remarks
__________________________________________________________
Lay out
__________________________________________________________ measurements
__________________________________________________________ Cut pipe
within the
__________________________________________________________
required
__________________________________________________________ length and
__________________________________________________________ according to
job
__________________________________________________________ requirements
__________________________________________________________ Thread pipes
in accordance
__________________________________________________________ with standard
__________________________________________________________ thread
engagement
__________________________________________________________
__________________________________________________________
__________________ ___________________
__________________________________________________________
Trainee’s Signature Trainer’s Signature
__________________________________________________________
__________________________________________________________
NC Level I
Learning Task/Activity Date Instructors
Outcome Required Accomplished Remarks
Perform
piping lay
outs
Cut pipes
through
walls and
floors
____________________ ______________________
Trainee’s Signature Trainer’s
Signature
_____________________ ____________________
Trainee’s Signature Trainer’s Signature
NC Level I
Learning Task/Activity Date Instructors
Outcome Required Accomplished Remarks
Clear
clogged
pipes
clear
clogged
fixtures
______________________ ____________________
Trainee’s Signature Trainer’s Signature
Total
Note: The trainee and the supervisor must have a copy of this form. The column for rating maybe used either by giving a numerical rating or
simply indicating competent or not yet competent. For purposes of analysis, you may require industry supervisors to give a numerical rating for
the performance of your trainees. Please take note however that in TESDA, we do not use numerical ratings
Average Ratings
Rater A, B, C – page 87
PREPARATION Average
1. Workshop layout conforms
with the components of a
CBT workshop
2. Number of CBLM is
sufficient
3. Objectives of every training
session is well explained
4. Expected activities/outputs
are clarified
General Average
Venue
Facilities/Tools Date &
Training Activity Trainee Remarks
and Equipment (Workstation/ Time
Area)
Prayer
Recap of Activities 8:00 AM
All to 8:30
Unfreezing Activities AM
trainees
Feedback of Training
Rejoinder/Motivation
observations
(List down all
on the
Facilities/Tools
(Specific Activities of progress of
and Equipment Name of
each Trainee for the each trainee
needed for the Workstation1
day here) for the day
workstation and
will be written
activities here)
here
observations
(Specific Activities of (List down all
on the
each Trainee here) Facilities/Tools
progress of
and Equipment Name of
each trainee
needed for the Workstation 2
for the day
workstation and
will be written
activities here)
here
observations
(List down all
on the
Facilities/Tools
(Specific Activities of progress of
and Equipment Name of
each Trainee for the each trainee
needed for the Workstation 3
day here) for the day
workstation and
will be written
activities here)
here
observations
(List down all
on the
Facilities/Tools
(Specific Activities of progress of
and Equipment Name of
each Trainee for the each trainee
needed for the Workstation 4
day here) for the day
workstation and
will be written
activities here)
here
Date Developed: Document No.
December 16, 2017 Issued by:
Date Revised:
Contact Center Page 56 of 81
Services NCII Developed by:
Jocelyn M. Atis
Revision #
With basic, common and core competencies
Developed by:
Jocelyn M. Atis
Revision #
include basic, common, core
Developed by:
Jocelyn M. Atis
Revision #
Focus Group Discussion
Date: ________________________
Agenda:
Competency-based Training Delivery
Present:
1. ____________
2. ____________
3. ____________
4. ____________
6. Teaching methods
and technique
7. Monitoring of
learning activities
a. Achievement
chart
b. Progress chart
8. Feedback
9. Slow learners
10. Other
concerns
2. Executive summary
3. Rationale
4. Objectives
5. Methodology
7. Recommendation
Area/Section
In-Charge
Clean bulbs/lamps/ceilings/walls
Clean/Wash of windows/glasses/mirrors
Qualification
Area/Section In-Charge
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
Remarks:
Remarks:
Powerpoint presentation
Qualification: description
Number of hours
What is CBT