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Urgency
Knowledge Processing Layer Query & Analysis, Reporting, Performance Management, Modelling, Monitoring High 1 2 3
Resourc Capabilit
Med 2 3 4
Low 3 4 5
es ies
Enablers
Configuration Management System (CMS)
Service Portfolio Capacity Management Availability Information Security
Information Integration Layer
Information System Management Management System
(CMIS) Information System (ISMS)
Service Management Integrated Asset &
(AMIS)
Service Pipeline Management reports Knowledge Base Configuration Info
[
Capacity/Performanc
e Reports & Data Plan
Service Catalogue Data & Information Sources
Forecasts Design criteria Change Data Release Data DML1, 2...
Plan Supplier Contract
Retired Services Testing schedule App Data Documents CMDB 1, 2...
Database (SCD)