Owner: Owner Date: FUTURE CONDITION

Step 1 - Problem /BUSINESS CASE

Metric 1 Metric 2 Metric 3

Metric Metric Metric

Current 3.08% Current Current
Target 1.48% Target Target

3.50% 12 12.00
3.00% 10 10.00
2.50%
8 8.00
2.00%
6 6.00
1.50%
1.00% 4 4.00
0.50% 2 2.00
0.00% 0 0.00
Current Target Current Target Current Target

CURRENT CONDITION Solution Impact Action Owner Date

1a

Average Score - Core RCA Tools 1a

Problem Cause
1 3.08% of RK misses is customer service related 1a 2.32% Book time is > 14.00

.76% Book Date is > RK date

Measure:

Sign Offs:
Owner: Owner Date: FUTURE CONDITION

Step 1 - Problem /BUSINESS CASE

Metric 1 Metric 2 Metric 3

Metric Metric Metric

Current 5 Current Current

Target 10 Target Target

12 12 12.00
10 10 10.00
8 8 8.00
6
6 6.00
4
4 4.00
2
2 2.00
0
0 0.00
Current Target
Current Target Current Target

CURRENT CONDITION Solution Impact Action Owner Date

1a

Average Score - Core RCA Tools 1a

Problem Cause
1 State the problem 1a

Measure:

Sign Offs: