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Purpose
The purpose of this workbook is to support you, the learner, as you gather and record evidence to
show understanding towards your qualification. This is a unit designed to increase your knowledge of
team leadership. It will introduce key principles of team leadership, leadership styles and motivation
techniques.
Content
The workbook covers all of the criteria required to achieve this unit. You may choose to complete
some or all of the tasks listed. If you choose not to complete this workbook, or only complete some of
the tasks, other supporting evidence must be submitted to your Regional Trainer to show that all the
assessment criteria in this unit have been fully achieved.
Regional Trainer
Your Regional Trainer will also support you to complete the workbook. He or she will discuss the
workbook with you and answer any questions you may have on what you need to do. The Regional
Trainer will make sure that you fully understand what you will need to learn in order to record your
answers in your workbook.
1. You may want to add additional pages as required or use the blank pages at the back of the
workbook for any notes or to complete questions where you run out of space. Please ensure that you
have signed and dated every attachment before submission.
2. When you are ready to submit your work, please complete the unit sign off form at the end of the
document.
Good Luck!
AC 1.1
Integrity : this skill is important because rappresent how your team can have trust on you, and how treat all
component of team at same level.
Professional : A Leader not professional can`t ispiring his staff because they see him not expert of his job.
Organised: without organization a Leader will appear mess so can`t be also good comunicator.
Ispirational : A Leader with this caratheristic can be a model for his team , help them how to find out solution
for their problem and not just order stuff to do.
Passionate : A Leader with Passion can transport his group to enjoy to work and not just work because we
have to do it.
AC 1.2
You are required to describe the principal features of three or more leadership styles. (Note that it is not
sufficient to merely list three or more leadership styles.)
Supporting : some staff need continuos support from his leader , reassurance and encouragement.
Coaching : when there are more experiences people , you can ask their idea to develop the work better,
this is coaching style.
Delegating : when there are experience people that usualy what to stuff alone because their are very
confindence with , so you can delegate them for new responsability and give more authority.
AC 1.3
You are required to describe two or more ways in which motivation theory can be used to motivate your
teams.
equity theory : people fell motivate if the fell treat fairly and equitably
goal theory : people are motivated if they have goal as challenge to achieve.
hygiene factor : it is important factor to motivate staff without it they will become demotivated
AC 1.4
High morale and team spirit : the workers are happy fell in team and produce more for company.
Developing positive customer interaction : positive team will trasport their feeling on customers with greit
impact.
2.1
Explain the purpose of different types of teams
You are required to explain the purpose of three or more different types of teams
real team : people with complementary skills, clear purpose, goals and ways of working.
AC 2.2
Describe the stages of team development and behaviour
You are required to describe all the stages of team development and the team behaviours that are exhibited at
each stage.
shared
objectives
Sense of
commitment
to the team
Free
flow of
information
and
communications
Acceptance
of group
values and
norms
Feelings of
mutual trust
Full
participation
by all
members
The open
expression
of feeling
and
disagreements
The
resolution of
conflict
A lower level
absenteeism,
accidment,
errors and
complaints
AC 2.3
You are required to explain the concept of team role theory by describing how each of the basic roles
identified.
AC 2.4
Explain how the principle of team role theory is used in team building and leadership
You are required to explain how knowing the basic roles can be used to build teams and help leadership.
Storming :members start tocommunicate their feelings but still view themselves as individuals.
Adjourning : The team conducts an assessment of the year and implements a plan for transitioning roles.
AC 2.5
Explain typical sources of conflict within a team and how they could be managed
You are required to provide two or more examples that explain how conflict is typically caused within a team and then
go on to explain what you would do to manage that conflict.
Style : someone can be very organized some other lazy so leave to do stuff at last time.
how to manage
AC 3.1
Specific:
the objective should be clear and precise
Measurable:
should be possible measure it.
Agreed/Achievable
for the person who undertaking the work as leader .
Realistic
should be possible to do for the person .
Timed
should be done in one range of time possible.
AC 3.2
You are required to describe the principal features of three or more techniques to monitor the flow of work of a
team.
AC 3.3
Through observation
4.1
Describe typical reasons for organisational change
You are required to describe the principal features of two or more typical reasons for organisational change.
Opportunity to enter a new market or a need to relocate premises or outside the organisation like new
technology.
AC 4.2
Explain the importance of accepting change positively
You are required to provide two or more examples that explain the importance of accepting change positively.
AC 4.3
You are required to explain, using two or more examples, of the potential impact on a team of negative responses to
change.
AC 4.4
AC 5.1
Explain the meaning of the term “motivation”
You are required to provide a clear and correct explanation of what is meant by ‘motivation’.
AC 5.2
Explain factors that affect the level of motivation of team members
You are required to explain how, according to a theory of motivation, two or more factors affect the level of motivation
of team members.
AC 5.3
You are required to describe the principal features of two or more techniques that, according to a theory of motivation,
can be used motivate team members.
Security
Achievement
Enviroment clean
Responsability
AC 5.4
I can confirm that the result given to the learner is based on a true reflection of the work seen and has been
assessed for validity, authenticity and sufficiency.
I, the learner, have received my feedback and am happy that I understand my result, strengths, weaknesses
and what actions, if any, are required from me to pass this assessment in the future.
Confirmation of Authenticity
Learner: I confirm that the evidence supplied within this assessment workbook is my own work and I have
adhered to Lifetime’s plagiarism policy.
Learner Signature
Date
Regional Trainer
Signature
Date