Welcome to Grab

1. You will learn the basics about operating the

Grab apps here.
Grab’s History
• Grab began as MyTeksi in 2012

• Currently offer multiple services

(Taxi, Car, Bike, Delivery,
Carpooling) across 55 cities in
SouthEast Asia *as of July 2017

• Leading ride-hailing platform

making transport freedom a reality
for 620 million people
Grab’s Mission

Provide the Make Improve the

safest Transportation lives of our
transport accessible to all partners
platform
Why drive with Grab?
Wide coverage – cash & credit card users
Insurance coverage for every ride
Malaysian-born company with 24-hour support
Fixed fare basis – by distance, time & supply/demand
Attractive Incentives – fare targets + referral bonus
GrabRewards – car servicing discounts, cashbacks, etc.
5 STAR Driver tips:
WeCARE
COURTEOUS – Greet, Friendly, Smile

APPEARANCE – Clean car, Grooming, Posture

RELIABILITY – Trustworthy, Integrity

EXCELLENCE – Providing best service at all

time
Driver App
● Acceptance Rating (AR):
The % of job accepted by driver – Make sure it is not less
than 30% per week & if you want to go for incentive, make
sure it is above 80%
● Star Rating (SR):
The rating passenger rated driver after the ride – If you want
to go for incentive make sure it is not less than 4.70 rating.
Cannot be less than 4.5
● Cancellation Rating (CR):
Please take care of your cancellation. Only cancel when you
have to (when passenger no show/you have waited more
than 5 minutes). If there is a pattern in your cancellation, you
might be suspended or banned.
IPHONE EXAMPLE
● When the Driver app is
launched, the ‘online’ button
is greyed out and you won’t
be able to receive jobs. When
the ‘online’ button is tapped,
it will turn green and you will
receive jobs.

• The top left button could be

used to see and check the
wallet and job history
 ANDROID EXAMPLE
Offline and not connected Online but NOT Available for Jobs Online & Available for Jobs
 Cash Credit Card Discount

Collect Cash at the end of Do not collect any money Promo – The discount
the ride as the credit will be sent to amount will be topped back
you to your Cash Wallet up to your cash wallet
Upcoming Scheduled Scheduled Job information
Job
Pick-up / Drop-off Screen

● Pick-up location is shown while

Driver is on the way to Passenger.
Map shows pick-up location.
● Once picked up, Driver taps
“PICK UP” and the screen
updates to show the drop-off
location.
● Use the GRABCHAT to contact
passenger
● Tap “DROP-OFF” when arrived at
destination.
 DRIVER APPLICATION: E-RESIT PROCESS

Key-in in the toll amount BEFORE

pressing Proceed
 Job Heatmap
● These locations have high Job demand.
● You can even zoom in on the map to see which areas
exactly have high job demand.
● The redder the dot, the higher the demand.

Turn on/off the heat map

Payments, Incentives
CREDIT WALLET FROM TOP UP

NO JOBS IF LESS
THAN RM15
CASH WALLET to CREDIT WALLET
CASH WALLET to BANK
CREDIT/CASH WALLET
Credit Wallet – If the amount is below RM15, drivers would need to top up in order
to continue receiving jobs. (Top up at any place that has E-Pay facility & minimum top
up is RM10). Or top-up through cash wallet.

Cash Wallet – All the GrabPay transactions,Promo discount and incentives will be
added to your cash wallet. The amounts will remain there until you manually :
1. Cash out to your bank account
2. Transfer it to your credit wallet
Payment Process
1. Incentive Payment : Incentive top up to cash wallet on every Wednesday
2. Cash wallet (GRABPAY/INCENTIVES/PROMO) Cashout: Minimum balance of RM10 to
cash out, process daily from Mon-Thu , Fri-Sun will process on Monday. Minimum
transfer is RM10.
IMPORTANT: Gmail registered MUST be SAME with Google Playstore
Weekly Driver Statements
1. Weekly statement: Breakdown of Payout –airport top
up, Incentives, and Referrals
2. Bank Notification: Directly from Maybank2u to your
email notifying you of the transaction
Start up bonus & Premium cars

• Bonus startup credit: RM20

• Complete online registration form
• Complete supporting documents: IC, Driving License, Car Insurance

• Upgrade to GrabCar+ (Premium)

Request at recruit.my@grabcar.com subject to fulfilling conditions (refer to
my.grabcar.com/faq for further details). To check if your car is eligible for
premium, please visit grb.to/carslist
 Multi-Level Driver Referral Scheme
Read more at: grb.to/gc_referral Referral Level Referral Amount
1st Level RM75 each
2nd Level RM50 each
3rd Level RM25 each

• Unlimited L1, L2, L3 referrals

• Referrals must complete 30
trips/1st month for referrer to earn
• Referrer must be active drivers -
complete min 20 jobs in past 30
days (or 5 jobs/week if new driver)

**Only for Klang Valley drivers

GRAB Features
Back2Back
How it works?

- You will now see upcoming jobs as you approach the drop off point of your
current passenger (before your drop off)

- Accept the job even if you have not dropped off the passenger in your car

- Proceed to pick up your next passenger after you drop off your passenger
 Back2Back
How it works?... Cont’

Your next passenger will see

from his/her passenger app
that you are currently
dropping off another
passenger, along with your
estimated arrival time

Back2Back Jobs affect your Acceptance, Driver, Cancellation Rating… Treat it like any normal trips
Upcoming Scheduled Toggle On or Off
Job
• When you are in transit and need to take a break after
completing a ride, you may toggle off (turn off your
availability)
• You will be “offline” while in transit (no job will come in)
• After competing the current job and pressed drop off, your
account will remain offline until you switch back on again
GRABSHARE | Driver training
GrabShare | How is it different from GrabCar?

Take two bookings instead of one Can only take one booking

Maximum of 2 passengers per booking Up to 4 passengers per booking

Job cards are blue and labelled Job cards are grey and labelled
“GrabShare” on the top-left corner “GrabCar” on the top-left corner
GrabShare | How is it the same as GrabCar?

& share the following things…

The same app – ensuring your driving experience remains the

same!

Your Acceptance Rate, Cancellation Rate and Driver Rating

Earnings structure – GrabShare rides contribute towards your

GrabCar rides target!
Applicable for Grab Ambassador, Grab-Pro and Grab-Flexi!
GrabShare | Possible pick up & drop off scenarios

Ride Scenarios Description

ABAB Passenger A is picked up first. Driver proceeds to
Pick up Drop off pick up Passenger B.
Pax B Pax B

Pick up Drop off

Passenger A is dropped off first. Driver proceeds to
Pax A Pax A drop off Passenger B.
ABBA Passenger A is picked up first. Driver proceeds to
Pick up Drop off
Pax B Pax B pick up Passenger B.
Drop off
Pick up Pax A Passenger B is dropped off first. Driver proceeds to
Pax A
drop off Passenger A.
A (no match)
Ride is not matched. Driver picks up and drops off
Pick up Drop off
Pax A Pax A
only one passenger.
GrabShare | What’s next for me?
Remember to check your email for:
1. GrabShare Online Training Video
How does GrabShare work and how do I deal with incoming jobs?
Reminder: You will start receiving GrabShare jobs even if you don’t
complete the training

2. GrabShare Step By Step Tutorial

Refresher of the key steps as highlighted during the classroom training

3. GrabShare Driver Top FAQs

What questions are other drivers asking?
Grab Multi-stop Ride
1. What is Multi-stop Ride?
Multi-stop Ride is a system which allows passengers to set 2 drop off points
in the Grab application.

2. How is the ride fare for a multi-stop ride calculated?

For fix fare rides, upfront fare takes the additional distance driven for the extra stop
into consideration. There is no need for the driver to add any additional fee.

3. Passenger cannot add an extra stop via their app while in transit
Passenger are not allowed to add additional stop(s) after he/she commence the
journey
What you need to know about Multi-Stop Ride…
4. Passenger would not be able to change or edit the extra stop via their
app while in transit
Passenger are not allowed to change the additional stop after he/she commence
the journey. Fare will be charged as shown in app even if passenger drop the
additional stop booked.
5. A multi-stop ride will only be counted as ONE trip towards the
calculation of driver’s incentives.
6. There should be no wait time at the extra stop, except the time taken
for the passenger to be picked-up or dropped-off. If the passenger
requires additional waiting time, the passenger should end the trip and
book another ride
 Multi-Stop Ride | Flow
Driver will see the After accepting the job,
Upon reaching the Upon reaching the second
address of both driver’s in-app map will
first stop, driver will and final destination,
stops, and the order show the locations of
need to click on the driver will need to click on
of the stops when the two stops relative
‘1st DROP-OFF’ the ‘2st DROP-OFF’ button
being assigned the to passenger’s pickup
button to complete the job
job location

1 2 3 4
What happens when you do the DONTs
• Dangerous Driving (fast/using phone while driving/no seat belt)
• Late for more than 20 minutes without notifying passenger
• Rude towards passenger
• Dirty, smelly & messy car
• Requesting passenger to sit in front WARNING
• Accept another job with passenger on board
• Driver didn’t use GPS and took a longer route
• Cancel job/get passenger to cancel without reason
• Press pickup without passenger in car
• Press drop off before passenger gets out of the car
• Filling petrol while passenger in car without consent
• Wrong amount in e-receipt
What happens when you do the DONTs again

• Accepted job and didn’t pick customer/No Show. 3 DAY

• Drop passenger off halfway/at wrong destination SUSPENSION
• Pick up another driver’s passenger
• Verbally insult/ intimidate passenger
• Do not honor promo code
• Overcharging passenger
• Follow the laws of JPJ & PDRM & SPAD
What happens when you do the DONTs again and again

• Pick up other passengers along the way 5 DAY

• Insisting passenger share ride with another SUSPENSION
person/friend/family
The DONTs
• Previous 5-day suspension
and / or
• Gaming the system*
• Harass/Assault/Stalk passenger
• Using other GC driver’s account/license/car
BANNED!!!!!!
• Stealing Passenger’s Belonging
• Fighting with other drivers in public
• Threaten GrabCar employee/CS agent
• Drunk Driving

*Gaming (fraud) means manipulating the This guideline serves as a referrance

system for personal profit. For more details and is subject to change by GrabCar
on this, please visit my.grabcar.com/faq management without prior notice.
GAMING
1. Do not press Pick Up* or Drop Off* if you didn’t do so.

2. No regulars – Do not take in the same passenger more than 2

times in a week.

3. Leaving vehicle to acquire booking

4. Staying Online hours but being inactive with below minimum

balance, ignore jobs, accepted jobs & ask passenger to cancel

5. High Cancellation (Driver & Passenger)

Grab Reminders
1. Grab will have a system to alert/inform
drivers about their driving habits and things
that drivers can do to improve it
2. Please do remember Grab takes SAFETY
seriously and we are monitoring drivers to
make sure everyone is safe on the road.
1. You would receive an email to you on
your driving behaviors and also
statements from the passengers.
2. Here, you will see the Star Rating that
passengers has rate you.
  These are statements from the
passengers about your driving

These are the findings we get from your

phone 
Safety is something that we take seriously
and we are looking at your driving pattern.
 Thank you.
• General support line (24-hrs): 1300 80 58 58
Sign up new referrals at • Security Emergency ONLY Hotline
my.grabcar.com/signup (assault/injury/vandalism): 018-263 2340
• Incentives:
https://www.grab.com/my/blog/driver
Frequently Asked Questions • Recruitment/activation/docs/upgrade:
my.grabcar.com/faq admin.my@grabcar.com
• Payment related: http://help.grab.com/hc/ms

• Watch video again @ grb.to/gcmy_video

Please visit:
https://www.grab.com/my/blog/driver/grabmy-community-guidelines/