1.

List the Key Process Output Variables

2. Rate each variable on a 1-10 scale to importance to the customer
3. List Key Process Input Variables
4. Rate each variables relationship to each output variable on a 1-10 scale
5. Select the top input variables to start the FMEA process; Determine how each
selected input varable can "go wrong" and place that in the Failure Mode column
of the FMEA.
 er
mer

1-10 scale
rmine how each
re Mode column
 C&E Matrix

Cause and Effect Matrix

Rating of
Importance to
Customer (1-
10)

CTQ 1

CTQ 2

CTQ 3

CTQ 4

CTQ 5
Process
# Step Xs (Inputs) Total
1 0
2 0
3 0
4 0
5 0
6 0
7 0
8 0
9 0
10 0
11 0
12 0
13 0
14 0
15 0
16 0
17 0
18 0
19 0
20 0

Total
0

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