Jasbir Singh

Mobile: +91 9035802806, E-Mail: Jasbir.1428@gmail.com

Personal Details:

Date of Birth December 25th, 1989

Address – H.N- 39, 13th Cross, 2nd Main Road, Central Jail Road
Electronic City, Bangalore - 100
Languages Known English and Hindi
Location Preference 1. Bangalore

Profile Summary:

6.5 years in a world class organization working for one of the biggest US Healthcare Insurance Client.
Extensive and proven experience in operations management, client management, and people
management. An effective communicator with strong analytical, problem solving and organizational
abilities. Played a vital role in building operational & tactical roadmaps, mapping processes and
enhancing team performance to re-assure business standards across assignments. Thorough set up of
framework and governance of tollgates, closely worked with multiple support functions in successful
transitions. Instrumental in increasing business from 9 FTE’s to 26 FTE’s and a new business. I am
leading two extremely successful teams today. Have been an intuitive player of multiple RFPs from
operation prospective. Been a part of various strategic meets for exploring the suitable solutions for
scaling up the business growth/ win and profitability.

Technical Skills:

 Advance Excel - Advanced Formulas, Tables & Formatting, Conditional Formatting,

 Advanced Charting, Pivot tables & Pivot Reporting,
 VBA Excel Automation & Macros – Creating VBA automation based on Excel, Web
 based applications & Mainframe Systems
 MS-SQL Server – Creating and maintenance of Databases & Tables. Providing the
correct information through executing the queries
  HTML – Creating User friendly html websites for local user
 Core Java

Specialties:

  Operations Management
  People Management
  Transitions
 Training and Team Development

Organizational Experience:

 Infosys BPO Limited, Bangalore Since May’11

 Joined as Claim Process Executive and rose to the post of Team Lead
Key Responsibility Areas:

 Assuring the delivery of operational excellence and high performance from my team at various
levels; achieving the goals through effective mentoring, training, effective capacity planning
 and staffing
  Managing all internal as well as external stakeholders, estimation, tracking and control activities
 Monitoring the overall functioning of processes, identifying improvement areas and implementing
adequate measures to maximize customer / client satisfaction level
  Ensuring uniformity in the process understanding at the client’s and the organization’s end
  Identifying capacity limitation, bottleneck and process problems for taking corrective action
 Transitioning the processes in adherence with the client’s requirements and removing
unnecessary procedures
  in process for efficient functioning
 Driving automation and process improvements/re-engineering, thereby resulting in cost
reduction for customer and organization and ensuring maximum operational efficiency.
  Have delivered hard and soft savings of $500K via multiple projects
  Met and exceeded the revenue targets
  Ensuring quality framework standards are implemented and followed for the process
  Assisted the Pre Sales team to provide the various domain insights to gain the new business
 Coordinating for various audits with internal and external auditors and meeting the compliance
requirements

Accomplishment:

 Successfully executed various YB and GB projects leading hard /soft savings of more than $500K

Distinction of winning:

  Consecutively won 2 times as Best Employee of the year at Organization level

  Successful transitions of two new businesses
 Inspiring Team Leader Award 2017

Certifications:

  Lean with Six Sigma Green Belt Certified from Infosys BPO Ltd
  Completed module 510 of Fellows Academy of Healthcare Management.
  Professional, Academy for Healthcare Management - AHM 250
 Design Thinking, Operation Management, Performance Management, Lean Practitioner

Education:

 B.Sc IT from Sikkim Manipal University in 2010.