APPENDIX-1

Questionnaire for Importers and Exporters

(Please tick [ S\ the appropriate column)

PART-A

1. Name of the exporting and importing firm (organisation):

Address:
Website:
A) Position held:
a) Proprietor [ ] b) Managing Director [ ]
c) Partners [ ] c) Manager [ ]
d) Any other [ ]
B) Gender Status:
a) Male [ ] b) Female [ ]
C) Age:
a) 20-30 [ ] b) 30-40 [ ]
(c) 40-50 [ ] d) 50 -60 [ ]
e) 60 and above [ ]
D) Qualification:
a) Degree [ ] b) PG [ ]
e) Professional [ ]
E) Religion:
a) Hindu [ ] b) Muslim [ ]
c) Christian [ ]
2. A) Type of product dealing:
a) Marine [ ] b) Cashew [ ]
e) Coffee [ ] d) Petrol/LPG [ ]
e) Chemical [ ] f) Other...

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B) Nature of business:
a) Export only b) Import only [ ]
c) Export & Import d) Steam Agency [ ]
3. Experience in this field:
a) Less than 10 years [ ] b) 10-20 years [ ]
c) 20-30 years [ ] d) 30 years and above [
4. Nature of the Ownership
a) Govt, undertaking [ ] b) Private Limited Co. [ 1
c) Partnership [ ] d) Proprietorship [ ]
e) Co-op. Society [ ] f) Private Company [ ]
g) Deemed Public Ltd. / Public h) Trust [ ]
Ltd. Co. [ ]
i) Any other [ ]
5. To which category of business status does your firm belong?
a) Export house (? 20 crore) [ ]
b) Star export house (? 100 crore) [ ]
c) Star trading house (*T 500 crore) [ ]
d) Premier trading house (? 7500 crore) [ ]
e) Exporter /Importer (less than ? 20 crore) [ ]
6. Type of Export / Import
(i) Direct exports / Imports [ ] (ii) Deemed Export [ ]
(iii) Manufacturer Exporter [ ] (iv) 100% EOU [ ]
(v) Merchant Exporter [ ] (vi) Software Exporters/Importers [ ]
(vii) Any other [ ]
Who is your banker?
a) Canara Bank [ b) Syndicate Bank [ ]
c) Vijaya Bank [ d) Karnataka Bank [ ]
e) Corporation Bank [ f) SBI [ ]
g) Apex Bank [ ] h) Any other (please specify)_

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 8. Currency used frequently for international business
i. Dollar [ ] ii. Euro [ ]
iii. Yen [ ] iv. Any other...............................
9. Please specify the Volume of Export for the last 6 years (Approximate
estimates) (For Exporters)

Export Turnover Annual Turnover Foreign Exchange earnings

(profit margin)
Year Indian Foreign Indian Foreign Percentage of profit margin
Rupee Currency Rupee Currency ( 2%, 2-5%, 5-10% & 10%
above)
2004-05
2005-06
2006-07
2007-08
2008-09
2009-10
2010-11
10. Please specify Volume of Import for the last 7 years(Approximate estimates) (For
Importers)
Import Turnover Annual Turnover Foreign Exchange Payment
(profit Margin)
Year Indian Foreign Indian Foreign Percentage of profit margin
Rupee Currency Rupee Currency (2%, 2-5%, 5-10% & 10%
above)
2004-05
2005-06
2006-07
2007-08
2008-09
2009-10
2010-11
11. Please inform about the nature of Forex Payment / Receipts (Please rank
from 1-5)_____________________________________________________
Rank Reason
a. Letter of Credit (LC)
b. Telegraphic Transfer (TT)
c. Advance payment or receipt
Cash Against Document (CAD)
d Deferred Credit
e. Swift / Sight bills
f. DP/DA/FMT/RTGS
DP -Direct Payment, DA-Document Against, FMT- Foreign Money Transfer, RTGS - Real time gross
settlement.

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 PART-B

1. The type of ‘credit’ you are following frequently(please rank them ffoml -6)
Rank Reasons
a. Packing credit - Pre- shipment
b. Packing credit of foreign currency
c. Rupee credit
d. No Credit
e. Short terms bank loan and OD
f. LIBOR 3%
Note: LIBOR ( London Inter Bank Offer Rate)

2. Please disclose the various problems of your business transactions (Please Rank them
ffoml-11)

Constraints Rank Nature of the problems

a. Financial problems
b. Marketing problems
c. Infrastructure problems
d. Exchange rate volatility
e. Delay in export realisation
f. Labour problems
g. Transportation problems
h. Storage problems
i. Legal and Government policy
j. Complex procedures (formalities)
k. Other problems

3. Please tick ‘Yes’ or ‘No’ for the impact of various constraints on the following
Constraints Profit Export Cost of Total trade Overall
Volume Production growth
Yes No Yes No Yes No Yes No Yes No
a. Financial problems
b. Marketing problems
c. Infrastructure problems
d. Exchange rate volatility
e.Delay in export realisation
f. Labour problems
g. Transportation problems
h. Storage problems
i.Legal and Government policy
j.Complex procedures
(formalities)
k. Other problems

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 4. Please specify the finance related problems
a) Delay in export realisation [ ] b) High rate of interest [ ]
c) Too many formalities [ ] d) Shortage of working capital [ ]
e) Not applicable [ ]

5. Please mark the marketing related problems of your business(Please rank them from
1-8)

Marketing Problems Rank Nature of the problems

a. Securing Orders
b. Time Management
c. Quality Upgradation
d. Environmental / Green
Marketing / Eco-system
e. Cost Adjustment
f. Packaging
g. Weights and Measures
h. Cancellation of Orders

6. Please specify the infrastructure problems faced by your firm.

a) Transportation [ ] b) Water [ ] c) Electricity [ ]
d) Road [ ] e) Port [ ] f) Shipping [ ]

7. A) Please specify the exchange rate related problems faced by your firm.
a) Highly Affected [ ] b) Affected [ ] c) Neutral [ ]
d) Unaffected [ ] e) Highly unaffected [ ]

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 B) Please mark the following questions on a scale of 1 to 5. 5-(HU) for Highly
Unaffected, 4 -<U) Unaffected, 3-( N) Neutral, 2-(A) Affected, l-(HA) Highly
Affected

SI. 5 4 3 2 1
Particular
No. HU U N A HA
1. Does the rising rupee value against dollar (or any
other foreign currency) appreciate your business?
2. Product exported or imported are highly sensitive
to exchange rate fluctuation.
3. Fluctuation of currency rate does not effect
the export or import of your products.
4. Foreign exchange earnings tend to respond to
fluctuations in exchange rate.
5. Demand for exportable/importable goods is
inelastic.
6. Appreciation in domestic currency need not lead to
fall in export and import transaction.
7. Long running relation between exchange rate and
exports and imports for imported raw materials
8. Exchange rate is insignificant for export
performance
9. Exchange influences exports/imports
10. Your firm absorbs modest exchange rate changes
11. Exchange rate uncertainty depresses the volume of
trade (at a particular point of time)
12. Export more to avoid fall in revenue during
high volatility.
13. Adverse shock (bad news) influences the
volatility more severely.
14. Exchange rate had impact on interest rate.
15. Exchange rate movement affects domestic prices.
16. Stability in exchange rate promotes economic
expansion and welfare of the society.

8. A) How do the labour related problems affect your firm?

a) Highly Affected [ ] b) Affected [ ] c) Neutral [ ]
d) Unaffected [ ] e) Highly unaffected [ ]

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B) Please mark the following questions on a scale of 1 to 5. 5-(SA) for Strongly
Agree, 4 -(A) Agree, 3-( N) Neutral, 2-(D) Disagree, l-(SD)Strongly disagree.

SI. 5 4 3 2 1
Particular
No SA A N D SD
1. Skilled manpower is essential to be
competitive in the world market
2. Separate export import department is required
3. Qualified persons are required to handle
export import transaction
4. Uptodate knowledge is the need of the hour
5. Rupee appreciation causes job losses

9. A) How do the storage problems affect your firm?

a) Highly Affected [ ] b) Affected [ ] c) Neutral [ ]
d) Unaffected [ ] e) Highly unaffected [ ]

10. A) The effect of legal and government policies on your firm.

a) Highly effected [ ] b) Effected [ ]
c) Neutral [ ] d) Unaffected [ ]
e) Highly unaffected [ ]

11. A) Indicate the acceptance of the product in domestic and foreign market
regarding the following.
Domestic market Foreign market
HA M A LA NA HA M A LA NA
Price
Demand
Quality
Quantity
Note: HA: Highly Acceptable, M : Moderate, A: Acceptable
LA: Less Acceptable , NA: Not at all Acceptable

12. A) Do you follow any risk management practices?

Yes [ ] No [ ]
Covered by ECGC [ ] GIC [ ] AD [ ]
ECGC - Export Credit Guarantee Corporation, GIC- General Insurance
Corporation, AD - Authorised Dealers

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 B) If yes, in the form of ....................
i. Self-management [ ] ii. Through Bank [ ]

C) Please mark the following on a scale of 1 to 5. 5-(SA) for Strongly Agree, 4 -<A)
Agree, 3-( N) Neutral, 2-(D) Disagree , 1-(SD)Strongly disagree

SI. 5 4 3 2 1
Particular
No. SA A N D SD
1. Sound financial management is the pivotal part of the
export and import business
2. Proper guidance of‘authorised dealers’ play a
dominant role in the success of your organisation
3. Currency symbol has benefited your business for
minimising exchange rate risk
4. Forward contracts are used to tackle exchange
rate fluctuation
5. Planning foreign exchange hedge can help to manage
the foreign exchange risk
6. Current account convertibility helps to reduce the risk
management

14. Do you need Capital Account convertibility?

Yes [ ] No [ ]
If Yes, why ?...............................(please specify)

PART-C
15. Please mark the following statements on a scale of 1 to 5 5-(SA) for Strongly
Agree, 4 -(A) Agree, 3-( N) Neutral, 2-(D) Disagree, l-(SD)Strongly disagree

SI. 5 4 3 2 1
Particular
No. SA A N D SD
1. Goals of the firm are met through proper
planning of export and import transactions.
2. More avenues have opened up after the
liberalisation, privatisation and globalisation era.
3. EXIM policy liberalised import/export
procedures.
4. ISO standard helps to increase the share in the
global market.
5. AGMARK labelled products are given tax
rebate.
6. Getting geographical indication (GI) increases
the volume of business.

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7. HACCP (Hazard Analysis Critical Control
Point) ensures quality of products.
8. Good manufacturing practices help in exporting
at international level.
9. VAT (Value Added Tax) free from cumbersome
procedures.
10. Supply chain management is the need of the
hour.
11. Technological up-gradation would keep
business effective and efficient.
12. Electronic trading has lowered transaction cost.
13. Export profitability is considered to be a
performance indicator for the firm.
14. The Euro-Dollar crises have not affected the
business.
15. There is an uptrend in the production of export
and export value.
16. There is a seasonal pattern in the export and
import business.
17. Financial institutions are the backbone of your
business.
18. Inflation leads to deprecation in the domestic
value of the currency.

PART-D

16. What is the contribution or services of the following foreign exchange agencies
and various schemes/incentives/export promotional measures to your business? Please
specify, 5-(HS) Highly satisfied ,4-(S) Satisfied, 3-(N) Neutral, 2- (D) Dissatisfied, and 1-
(HD) Highly dissatisfied

SI. Particular 5 4 3 2 1
No HS S N D HD
1 ECGC (Export Credit Guarantee Corporation)
2 MPEDA (Marine Products Export
Development Authority)
3 DGFT (Directorate General for Foreign Trade)
4 SION (Standard Input Output Norms)
5 ICD (Inland Container Depot)
6 TRAFFIC (Trade Record Analysis of Flora and
Fauna in Commerce)
7 DEPB (Duty Entitlement Pass Book)
8 EIC (Export Inspection Council)

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9 NAMA (Non Agricultural Market Access)
10 CFS ( Container Freight Stations)
11 TRAINS (Trade Analysis and Information
System)
12 SPR (Sanitary and Phyto-Sanitary Restrictions)
13 DES (Duty Exemption Scheme)
14 EPCG (Export Promotion Capital Goods)
15 EPB (Export Promotion Board)
16 MEP ( Minimum Export Price)
17 OGLS (Open General License System)
18 STCL ( Short Term Credit Limit)
19 SIL ( Special Import License)
20 SWIFT (Society for World Wide Inter
Bank Financial Telecommunication)
21 PIERS (Port Import Export Reporting Service )
22 WTO (World Trade Organisation)
23 GMP ( Good Manufacturing Practices )
24 ISO (International Standard Organisation)
25 MTS (Multilateral Trade System)
26 S AARC (South Asian Association for
Regional Co-operation)
27 SAFTA (South Asia Free Trade Area)
28 GCS (Gold Card Scheme)
29 UCP (Uniform Customs and Practice -600)
30 Incoterms (International commercial terms)

PART-E

1. a) Are you facing any competition? Yes [ ] No [ ]

b) If yes, please specify,
i. From local competitors [ ] ii. From foreign competitors [ ]
iii. From both [ ]

2. Are you availing any incentives, assistance, or subsidies?

(please specify)
i. DEPB ....................... ii. VKGUY
iii. Interest benefit........... iv. EOU
V. Duty drawback vi. IT benefit / VAT benefit
vii. STPI

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(DEPB: Duty Entitlement Pass Book, VKGUY: Vishesh Krishi Gramina Udoyog
Yojana, EOU: Export Oriented Unit, IT: Income Tax, VAT: Value Added Tax, STPI:
Software Technology Park of India)

4. a) Is there any case of your products / services being rejected by the

international customer ?
Yes [ ] No [ ]

5. i) Is there any plan for expansion/ diversification of your business?

Yes [ ] No [ ]

ii) Do you have an upto date business plan?

Yes [ ] No [ ]

6. State the future prospects for the export / import of your product.
a) High prospects [ ] b) Moderate [ ]
c) Neutral [ ] d) Less prospects [ ]
e) No prospects [ ]

7. Kindly suggest the measures to develop export / import business in

coastal Karnataka
1.
2.
3.
4.
5.

Thank you

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