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UNIMAS ProCEL BORANG C

BORANG PENAWARAN PROGRAM PSH TIDAK FORMAL


Nota: Sila lengkapkan borang ini dan majukan satu (1) salinan (softcopy dan hardcopy) ke Unit
Pembelajaran Sepanjang Hayat di PTJ untuk kelulusan PTJ masing-masing.

Bahagian 1: Maklumat Program

a. Tajuk Program English for Frontliners


b. Teras Program
/ Program Pembangunan Profesional
Program Kemahiran (upskilling/reskilling)
Program Bahasa dan Komunikasi
*Tandakan mana yang berkaitan.

c. Objektif Program (Senaraikan objektif program yang boleh dijangka dapat dicapai oleh
peserta)
By the end of this course, participants should be able to:

 Speak with confidence to superiors, colleagues and


clients.
 Ask questions accurately and respond to requests
effectively.
 Recognize business conversational difficulties and provide
feasible solution efficiently.
 Write e-mails with coherent by responding accurately.

d. Sinopsis Program (Ringkasan tentang program untuk kegunaan promosi kelak. Sertakan
kelebihan program ini)

The aim of this course is to assist participants in developing


thier speaking, listening and writing abilities to meet their
immediate business needs. The course would prepare
participants with hands on and practical activities such as
presentation for both individual and group tasks. Participants
will be able to produce information orally in an intelligible and
coherent connected discourse.

Disediakan oleh Dr Norsuzailina Mohamed Sutan (15/9/16)


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e. Pengajar atau (Senaraikan nama-nama staf yang akan terlibat sebagai


Fasilitator pengajar/penceramah/fasilitator. Lampirkan CV ringkas.)

 Nurul Huzaimah binti Hussien


 Damien anak Mikeng

f. Jangkaan Min 10 pax


Bilangan Peserta Max 25 pax

g. Jangkaan Tarikh 8 - 9 August 2018


Program 22 - 23 August 2018

Bahagian 2: Kandungan Program

a. Kandungan (Senaraikan topik-topik kandungan program yang selari dengan


Program objektif program)

Module 1: What is Busineess Communication?


 Fundamental Components of Effective Communication
 Essentials for shared understanding between speaker and
listener
 Assessment 1: Reading test on effective Communication
(30%)

Module 2: Communicating in a Range of Work Situations


 Geeting acquainted: Introduction and Conversational in
Scocial and Business Settings using telephone (Telephone
etiqquete)
 Dealing with request (including People with special
needs)
 Describing products and services
 Giving explanation, expressing policies and practices
politely
 Sharing ideas and opinions

Module 3:E-mails and Social Networking


 Effective e-mails
 Managing updates and online information

Disediakan oleh Dr Norsuzailina Mohamed Sutan (15/9/16)


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 Social Networking and conducts


 Assesment 2: Writing test-E-mail/Memo writing (30%)

Module 4: The art of probing and effective questioning


 Key to listening
 Dealing with complaints
 Checking and Clarifying
 Responding to negative comments (Face to face and e-
mail)
 Listen with a purpose
 Presentation Skills
 Assessment 3: Speaking (40%)

Bahagian 3: Anggaran Belanjawan (isi yang bersesuaian)

PENDAPATAN KUANTITI RM
YURAN
PESERTA(TANPA
1 GST) x
JUMLAH (A)
PERKONGSIAN
PENDAPATAN
UNIMAS BUSINESS
1 SCHOOL (A) x 10%
AKAUN ENTERPRISE
2 PTJ (A) x 5%
3 UHSB (A) x 5%
1+2+3=
(B)
PERBELANJAAN HARGA KUANTITI
TIKET
1 PENERBANGAN x
2 MAKANAN x
BAYARAN
3 PENCERAMAH x
BAYARAN
4 FASILITATOR x
5 LAIN LAIN x (C)
KEUNTUNGAN KEPADA PENGANJUR (A)-(B)-(C)

Disediakan oleh Dr Norsuzailina Mohamed Sutan (15/9/16)


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Disediakan oleh Disemak dan disokong oleh

........................................................ ...........................................................

Penyelaras
Penganjur Program Unit Pembelajaran Sepanjang Hayat
Nama: Damien anak Mikeng PTJ
Tarikh
Tarikh:

Disediakan oleh Dr Norsuzailina Mohamed Sutan (15/9/16)