Business Introductions 1. Initial Greeting How do you do? I'm pleased to [finally*] meet you. It’s nice to [finally*] meet you. 2. Introduce your guest: May lintraduce Mr. Anthony Kim from Koakmin Bank? 3. Introduce the other person to your guest: Mr. Kim, this Janice Andersen. 4. Describe the other person's job function: She’s responsible for international logistics. Expressing Appreciation Thank you Thanks for your help. \ appreciate it. | appreciate your help. Thanks a lot. Thanks for the tour. Thank you for the nice gift. l appreciate your hospitality. I appreciate your lending me the chain saw. Thanks a lot, this has been very helpful 7 Must have words to express appreciation: Excellent, Outstanding, Inspirational, Exceptional, Extraordinary, Remarkable, Awesome. Explaining Can you explain What happened... Well, .. Let me explain. Let me tell you why There's a (good) reason for this: The reasonis.. I'm sorry. | can't tell you that (right now). Can | get back to you on that? I'l explain (a little) later. We'll come to that later. We'll get to that in a few minutes. Can we save that until later?Invitations Td like to invite you to... if you have time, I'd like to invite you Would you like to join us for (event) at (time)? We'd be glad to have you accompany us - We'd be delighted/honored to have you as our guest at. . Requesting Could |ask you to... ? Would you mind if | asked you to. Would you be so kind as to... ? We regret to inform you that . Regretfully, ... Unfortunately, .. . Asking For Help Could you... .. (for me)? Would you please... ? Would you mind Ving. . Could you possibly... ? Could you do me a favor? Could | ask you a favor? Can ask you to... ? I need some help (if you have time). (if you're not busy) | could use your help. Useful Expressions itis to be noted We have no ‘As you may doubt of (that) | know to take the liberty of |todrawyour —_| to take into attention to consideration To take into account [the matter of | at the present great time importance incase of necessity | without fail ‘as soon as possible at your convenience | mentioned in general above for instance in no case despite the fact that asa result of in accordance | in view of the with above said onthe ground that | toa great extent | toa certain extent /degreePowerful Conversation Phrases that Will Improve Your Leadership I want to be completely transparent with you. I wonder if. Can | share a personal example? Let me just turn the question around, and ask you. Let me show you some research. Let's try it your way. How do you feel about that? This conversation has made me feel__. That's a really good observation, and I'd like to spend some time reflecting on that before we go any further. really don’t have an answer on that right now. If you don't know the word 1 can't find the word I'm looking for... I'm not sure that this is the right word, but... What | want to sayis... Correcting yourself No. Wait. Oops. I mean... If you can't find the word immediately. Getting time to think. Just a moment. Hang ona second. Wait a sec. Let me think. Uh... Um... Well. Hmm... Rephrase What | meantto say was... Let me rephrase that. Let me put this another way... Perhaps I'm not making myseff clear... Agreeing or disagreeing Agree: lagree. I think so too. That's right! That's what I think. Definitely! Uh-huh, Disagree: I don’t agree. I don’t think so. ’'mnot sure. That's not right! No way! Un-un.‘Statements of] ‘Agreement Tahink you're ght | agree with you, I think so too. So do. Nether dot. | couldn't agree more. Strong agreement Teouldnit agree with you mare ‘You're absolutely right. | agree entiraly. | totaly agree. | see exactly what you meant You're right. That's a good point. I completely agree That's right! Absolutely! Bethy Partly agreeing| Tagree up to point, but |e your paint, but That's partly true, but I'm not 0 sure about that | agree with you up to a point, but. ‘That's quite true, but. | agree with you in principle, but. | agree to some extent but, (On the whole. | acre with vou but. Wel, you could be right. leis only partly true that Disagreeing Tim not sure |agree with you. ("'m afraid) | don't agree. (tm afraid) | disagree. (i'm afraid) | can’ agree with you, ('m afraid) | don't share your opinion. I think we're going to have to agrae to eagree Disagreeing strongly] Tdon't agree sal | totally disagree, | couldn't agree with you less I really can't agree with you there, ‘Statements of] Opinion Tomy opinion. Frankly, | think Personally, I think tha. If you ask me, | think that, 2s far asm concerned. Interruptions| Can Tadd something here? Ist okay if jump in fora second? IF Leight add something, Can throw my two cents in? Sorry ta interrupt, but (after being interrupted) You didn't at me finish Settling an argument Tats just move on, shall we? Let's dropit. I think we're going to have to agree to disagree (sarcastic) Whatever you say/IFyou sayBusiness Introductions 1. Initial Greeting How do you do? I'm pleased to [finally] meet you. It's nice to [finally*] meet you. 2. Introduce your guest: May | introduce Mr. Anthony Kim from Kookmin Bank? 3. Introduce the other person to your guest: Mr. Kim, this Janice Andersen. 4. Describe the other person's job function She’s responsible for international logistics. Expressing Appreciation Thank you. ‘Thanks for your help. l appreciate it. | appreciate your help. Thanks a lot. Thanks for the tour. Thank you for the nice gift. J appreciate your hospitality. | appreciate your lending me the chain saw. ‘Thanks a lot, this has been very helpful. 7 Must have words to express appreciation: Excellent, Outstanding, Inspirational, Exceptional, Extraordinary, Remarkable, Awesome. Explaining Can you explain What happened ... Well, Let me explain. Let me tell you why... There's a (good) reason for this: The reason is .. I'm sorry. I can't tell you that (right now), Can I get back to you on that? 1'll explain (a little) later. We'll come to that later. We'll get to that in a few minutes. Can we save that until later?Invitations I'd like to invite you to . If you have time, I'd like to invite you... Would you like to join us for (event) at (time)? We'd be glad to have you accompany us. We'd be delighted/honored to have you as our guest at . Requesting Could | ask you to... ? Would you mind if | asked you to... ? Would you be so kind as to... ? Apologizing We regret to inform you that Regretfully, .. . Unfortunately, Asking For Help Could you... (for me)? Would you please . .. ? Would you mind Vsing Could you possibly... ? Could you do me a favor? Could | ask you a favor? Can lask youto... ? Ineed some help (if you have time). (if you're not busy) | could use your help. Useful Expressions Itis to be noted We have no ‘As you may doubt of (that) _ | know to take the liberty of | todrawyour __| to take into attention to consideration To take into account | the matter of at the present ereat time importance in case of necessity | without fail as soon as possible at your convenience | mentioned in general above for instance in no case despite the fact that asa result of in accordance | in view of the with above said onthe groundthat | toa great extent | to a certain extent /degreeIntroducing yourself Hey George. It's Lisa calling. (informal) Hello, this is Julie Madison calling. Hi, it's Gerry from the dentist's oifice here. Asking to speak with someone {Fred in? (informal) Is Jackson there, please? (informal) Can talk to your sister? (informal) May! speak with Mr. Green, please? Connecting someone Making special requests Taking a message for someone Leaving amessage with someone Just a sec. I'll gethim. (informal) Hang on one second. (informal) Please hold end I'll put you through to his office. One moment please All of our operators ere busy at this ti the next available person. 12. Please hold for Could you pleaserepeat that? Would you mind spelling that for me? Could you speak up alittle please? Can you spesk a little slower please. My English isn't very strong. Can you call me back? | think we have a bad connection. Can you please hold for 2 minute? | have another call. Sammy'snotin. Who's this? informal) I'm sorry, Lisa's not here at the moment. Can | ask who's calling? I'm afraid he's stepped out. Would you like toleave a message? He'son lunch right now. Who's calling please? He's busy right now. Can youcall again later? Til let him know you called. Ill make sure she gets the message. Yes, can youtell him his wife called, please. No, that's okay, I'll call back later. Thanks, could you ask him to calll Brien whenhe getsin? Do you have @ pen handy. | don't think he has mynumber. Thanks, My number is 222-3456, extension 12. Confirming Okay, I've gotit all down,Sorry. Im sorry, Im 50 sorry! Sorry for your loss. (a person or pet died) Sorry to hear that. (after someone shares bad news suchas a child's illness or a fob 1055) J apologise. (you've made an error) Sorry for keeping you waiting Sorry I'm late. Please forgive me. Sorry, | didn’t mean to do that, (vou did something by accident) Excuse me (you need to get by OR your body released gas) Pardon me (you need to interrupt OR same as “excuse me”) Howe you an apology. (your mistake happened a while ago) Slang for Tay bad {common among teenagers) “Ym sorry” Whoops (casual) Oops, sorry. (casual or sarcastic) There is a very popular song that uses a common English phrase for arepeated mistake: “Oops, | did it again.” Informal Pardon mel {spoken} situations Iheg your pardon {at work, Imust apologise ss Please forgive m a lease forgive me . Thope that you can forgive me in emails] — ® Tm awfully / terribly sorry I cannot express how sorry 1am It/ (something) was inexcusable There is no excuse for my behaviour When opening | Twould ike to express my regret formalletters | | apologise wholeheartedly / unreservedly and emails Fer finishing Sincere apologies formal letters and emails Please accept my / our sincere apologies Please accept my / our humblest apologiesFORNAT TRFORMAT. ‘Dear Sie Madar > Yours Fan ‘Doar Davies Kind agaae ending Dear MsJohnson + Yours sincerely | Good moming Tom + Warm / Best segards Reason for | Tams witna ToapobaizeTor7 Tam sendingthis message To wating ‘enquire about/ thank you for) | apalogse/ ask about /say thanks for fexpressourdssatistacton wih... | compan about Tam witng in anewer toyourletier | Arewenng your massage, lt me ell {agverisement/ enquiry about. | youthat Folowng ourrecert meting! | Aswe spoke / aged i our call, telephone conversation, | am here you have. /Vhave to tell you ving te. tat Ihwas efsrtedto you! givenyour | Mr Thomson gave me yourname so name by... who suggested you | that ‘might beableto hep usto, | The background | Asyou nay know Thanaca Udis | Asyouprobibly fnow,ourcompany fan electronics manufacterer based. | ie in suppose you remember that 3 ‘As youvil recall, three woaks aga. | weet ago Recently. we | The esate ‘Asavesik OFIs, wa have had | Tats why we Wado to. Because ofthat Consequently. we wouldike to ‘he result of his isthat ‘The next stop | Wat propose s that ow, tis necessary to In erdetiovesolvethis matter! | think we shoula ‘suggest that Iwouldneed yout. Wewould appreciate tifyou To fixthis, you wculd have to. cous We would be gratetlif you could Faber Prensa Go natesTate Te CoRA | Vou can Sore WVOU RET TOT ‘communication ‘me/us f youwish to discussany ofthe atove Took fowardto hearing fromyou! receiving help information Hope tehoar fromyou Tgning ot Thank you agan Teryour cusamn7 interest understanding, ‘Once again. my apologies forthe ‘delay I risunderstanding rot "hope you find this soluton salsfactory Many thanks Toryour massage Late say somy again for hope this solution's OK foryouMaking a complaint I'm sorry to say this but... I'm afraid I've got a complaint about. Excuse me, I’m afraid... Look, I'm sorry to trouble you, but... Thave a complaint to make. There seems to be a problem with... Would you mind...? I'm angry about. Do you think you could... I wonder if you could help me... Iwant to complain about... Sorry to bother you but... Ihate to tell you but... Excuse me but there is a problem... was expecting but... There appears to be something wrong with I wish you wouldn't mind... Ido wish you could, Wouldr’tit be a goo ea to/ not to... ‘Accepting a complaint Tm so sorry, but this will never accur / happen again. Ican’t tell you how sorry Lam Iwish it never happened Oh dear, |'m really sorry I'm sorry, we promise never to do the same mistake again. just don’t know how to say. just don’t know what to say I'm really sorry; we'll do our utmost/best nat to do the same mistake again. Delaying a complaint | suggest you leave it with us and we'll see what we can do. 'm afraid we can’t help you at the moment. Could you leave your contact phone number and address? We will contact you soon. Rejecting a complaint Well, 'm afraid there is nothing we can do about it actually. Well, 'm afraid there isn’t much we can do about it Sorry there is nothing we can do about it. I'm afraid, there isn't much we can do about it. We are sorry but the food is just alright.