ITIDAT0073A: Maintain ethical conduct

ITIDAT0073A: Maintain ethical conduct

Competency Descriptor:
This unit deals with the skills and knowledge required to maintain
professional and ethical conduct when dealing with clients,
employers and colleagues and applies to individuals operating in the
Information and Communication Industry.

Competency Field: Information Technology

ELEMENT OF COMPETENCY PERFORMANCE CRITERIA

1 Protect the interests of clients 1.1 Continuity of computing services and information flow as
expected of job role is ensured.

1.2 The integrity and security of information of other individuals

are maintained in accordance with privacy legislation and
company policy.

1.3 Potential conflicts of interest are accurately identified and

articulated as quickly as possible to the relevant parties.

1.4 Client interests including confidentiality and proprietary

rights are rigorously maintained.

2 Produce quality products and 2.1 The appropriate products and services are provided which
services match the operational and financial needs of clients and
employers.

2.2 Services and products produced for clients and employers

are ensured to be of the highest quality.

2.3 Work is consistently maintained to industry and

international standards.

2.4 Quality processes are thoroughly implemented when

developing products and maintaining service.

2.5 Products produced for clients and employers are the best
possible fit to their needs.

3 Ensure correct representation 3.1 Professional skills, knowledge and qualifications are
correctly presented.

3.2 Services and products developed by self and others are

correctly acknowledged.

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 ITIDAT0073A: Maintain ethical conduct

3.3 Information provided to employers and clients is always

unbiased and professionally qualified.

3.4 Estimates for work are as realistic as possible, taking into

considering the stages of work, budget constraints and
ability to influence project stages.

4 Maintain good work practices 4.1 Work practices are consistently employed that protect and
promote the health and safety of self and others.

4.2 Colleagues and employees are treated equitably and

professionally at all times.

4.3 Colleagues, clients and employees are not misled at any

time regarding the suitability of services or products.

4.4 Professional opinion is clearly qualified based on expertise

or knowledge limitations.

4.5 Professional skills and knowledge are continually updated

and upgraded.

RANGE STATEMENT
This unit applies to the activities associated with the essential operations linked to maintaining
professional and ethical conduct.

Legislation, codes and national standards may Guidelines may include but are not limited to:
include:
• legal
• Occupational Health and Safety • security
• industry code of practice • ethical
• access and equity legislation • customer service
• copyright laws • conflict of interest
• defamation laws
• privacy legislation
• intellectual property laws
• confidentiality requirements
• legal and regulatory policies affecting e-
business

Professional development aids may include: Knowledge of organisation may include:

• seminars • organisational structure

• courses • management of workers
• professional membership requirements • acquisition of information
• industry updates • partnering with other organisations and groups
to achieve effective functioning, efficient
operations and cultural shifts

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 ITIDAT0073A: Maintain ethical conduct

Information to be secured include: Conflict of interest may include:

• client personal information • member of the organisation having an interest

• company database in the business of a competitor
• financial information • conducting business with client who is a family
• passwords member
• organisation business plans • placing one’s personal interest ahead of the
• any business conducted with client client’s and the organisation’s

Producing quality products and service may

include:

• providing good customer service

• providing sound advise to clients
• products meet quality requirements
• give honest and realistic work estimates
• products satisfy client requirements

EVIDENCE GUIDE
Competency must be demonstrated by the ability of the candidate to conduct his/her work practices in an
ethical and professional manner in accordance with the performance criteria and the range listed within
the range of variable statements.

(1) Critical Aspects of Evidence

It is critical that competency is observed in the following aspects:

• demonstrate compliance with organisational policies and procedures

• ensuring the confidentiality and security of information
• provide honest and reliable service
• produce highest quality products
• promote the interest of the client
• improve ones own skills and knowledge
• maintain ethical and professional conduct

(2) Pre-requisite Relationship of Units

The pre-requisite for this unit is:

• Nil

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 ITIDAT0073A: Maintain ethical conduct

(3) Underpinning Knowledge and Skills

Knowledge Skills
Knowledge of: The ability to:

• Occupational Health and Safety • demonstrate professional development

legislations
• organisational requirements on
customer service
• copyright and intellectual property laws
• access and equity legislations
• international privacy laws
• statutory regulations governing
conducting business
skills in relation to identifying personal
skills requiring skill upgrading and updating
• research and identify relevant courses,
seminars or industry information
• maintain security and confidentiality
• maintain good work practices
• provide good customer service

(4) Resource Implications

The following resources should be made available:

• work environment (actual enterprise or simulated

• relevant standards and regulations

(5) Method of Assessment

Assessment methods must confirm consistency of performance over time and in a range of
workplace relevant contexts.

Assessment should be by direct observation of tasks and/or samples of work and questioning on
procedures and underpinning knowledge.

Assessment should be conducted over time and will generally be in conjunction with assessment
of other units of competency.

(6) Context of Assessment

This unit may be assessed on or off the job. Assessment should include practical demonstration
either in the workplace or through a simulation. A range of methods to assess underpinning
knowledge should support this.

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 ITIDAT0073A: Maintain ethical conduct

CRITICAL EMPLOYABILITY SKILLS

Three levels of performance denote level of competency required to perform a task. These levels do not
relate to the NCTVET Qualification Framework. They relate to the seven areas of generic competency
that underpin effective workplace practices.

Levels of Competency
Level 1. Level 2. Level 3.
• Carries out established • Manages process • Establishes principles and
processes • Selects the criteria for procedures
• Makes judgement of the evaluation process • Evaluates and reshapes
quality using given process
criteria • Establishes criteria for
evaluation

Collect, analyse and organise information Level 3

Communicate ideas and information Level 3
Plan and organise activities Level 3
Work with others and in team Level 3
Use mathematical ideas and techniques Level 2
Solve problems Level 3
Use technology Level 2

Please refer to the Assessment Guidelines for advice on how to use the Critical Employability Skills.

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Copyright  2004 National Council on Technical & Vocational Education & Training (NCTVET)
All rights reserved. No part of this document may be reproduced in any form or by any means without the prior permission of the
publishers.