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Chapter 1

1. Define data, information and knowledge.


Data items refer to an elementary descriptions of things, events, activities and transactions
that are recorded, classified and stored but are not organized to convey any specific
meaning.
Information refers to the data that have been organized so that they have meaning and
value to the recipient.
Knowledge consists of data and or information that have been organized and processed to
convey understanding, experience, accumulated learning and expertise
2. Differentiate between information technology architecture and the information
technology infrastructure

3. Differentiate between components of information technology and the component of


information system.

4. Explain four (4) changing roles of the information system department as a new
(consultative) function of MIS department.
-Initiating and designing specific strategic IS
-Managing system integration including Internet, Intranets and Extranets
-Educating the MIS staff about the business
-Proactively using business and technical knowledge to seed inovetive IT ideas.
5. Identify four (4) examples of information systems that support organizational employees.
-Supply chain management (SCM)
-Electronic commerce (e-commerce) systems
-Enterprise Resource Planning (ERP) Systems
-Transaction Processing Systems (TPS)
Chapter 2
1. Briefly explain the three (3) types of business pressure.
-Market Pressure
-technology pressure
-Political, Societal, Legal pressure.
2. Briefly explain the three (3) types of market pressure.
-Globalization
The integration and interdependence of economic, social, cultural and ecological facets of life,
made possible by rapid advances in IT.
-Changing Nature of the Workforce
3. Describe two (2) types of technology pressures in business.

4. Explain five (5) Porter’s Competitive Forces Model.


5. Briefly explain four (4) ways on how organisational should respond to the business
pressures.
6. Distinguish between primary activities and support activities in the Porter’s Value Chain
Model.
7. Identify five (5) strategies for competitive advantages.
8. List six (6) characteristics of excellent business – IT alignment.
Chapter 3
1. Explain the four (4) general categories of ethical issues related to IT.
2. Differentiate between opt in model and opt out model.
3. What is privacy and what is information privacy.
4. Compare between property issues and accessibility issues.
5. Identify five (5) record keepers of personal information in database.
6. Identify five (5) basic guidelines for creating strong password.
Chapter 4
1. Identify five (5) common types of deliberate threats to information systems.
2. What is social engineering.
3. Differentiate cyberterrorism and cyberwarfare.
4. Define the three risk mitigation strategies.
5. Define authorization and authentication. Which one comes first before another.
6. There are four ways on how to identify the person who is authenticated. Evaluate four (4)
methods to authenticate authorised personnel who are requiring access.
7. Identify five (5) factors that contribute to information vulnerability.
8. What are the two(2) areas that pose significant threats to information security.
9. Briefly explain four (4) types of information security controls
CHAPTER 5
1. What is database management system.
2. Explain three (3) problems that could be minimized by using database management
systems.
3. Explain three (3) ways how database managements system could maximized data
management.
4. Differentiate between data warehouse and data marts.
5. Differentiate the online transaction processing (OLTP) and online analytical processing
(OLAP)
6. Identify any two (2) sources of data.
7. Explain six (6) cycles in the Knowledge Management System (KMS).
CHAPTER 6
1. Differentiate the Local Area Network, Wide Area Network and Enterprise Network.
2. Identify two (2) communication media or communication channel.
3. Differentiate the intranet, extranet and internet.
4. What is ISP? Give at least four (4) examples of ISP in Malaysia.
5. Identify six (6) applications in network.
6. What is portal? Describe four (4) types of portals.
7. Differentiate e-learning and distance learning.
8. Determine five (5) benefits of e-learning
9. What is telecommuting and explain the benefits and drawbacks of telecommuting.
CHAPTER 7
1. Differentiate e-commerce and e-business.
2. Describe five (5) types of e-commerce.
3. Describe five (5) types of e-commerce business models.
4. Describe five (5) types of e-commerce mechanism.
5. Explain five (5) benefits and five (5) limitations of e-commerce.
6. Identify four (4) types of business to consumer (B2C) electronic commerce.
7. Identify three (3) types of business to business (B2B) electronic commerce.
CHAPTER 8
1. List four (4) major types of wireless media channels
2. Explain the advantages and disadvantages of Internet over satellite (IoS) and the
Infrared.
3. Differentiate mobile computing and mobile commerce.
4. Identify five (5) applications of mobile commerce.
5. List five (5) value added attributes of mobile computing
6. List four (4) major treats to wireless security.
CHAPTER 10
1. What is Transaction Processing System (TPS).
2. Identify five (5) advantages of Transaction Processing Systems.
3. Identify five (5) information system that support the Functional Area.
4. What are the two (2) areas that ERP helps to support business process.
5. Briefly explain routine report and all the three (3) types of ad hoc reports.
6. Explain on how to prepare exception report.
CHAPTER 11
1. Define Customer Relationship Management (CRM).
2. What are the two (2) major components of customer relationship management.
3. Identify four (4) types of customer facing applications.
4. Identify four(4) types of system in the sales force automation.
5. Briefly explain three (3) structures of supply chain.
6. Briefly explain the five (5) basic components of supply chain management.
7. Identify five (5) ways on how Inter organizational Information Systems (IOS) enable the
partners to perform.

CHAPTER 12
1. Briefly explain three (3) types of analysis in the Decision Support System.
2. Identify four (4) trends that make decision making become more difficult, therefore need
the IT support.
3. Identify the three (3) scopes of business intelligence.
4. Differentiate between structured, semi-structured and unstructured problems in decision
making.
5. Describe any five (5) capabilities of dashboards as one of the business intelligence
application.

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