A REPORT

ON
ONLINE PAYMENT SYSTEM AT VIANET

By:

Ayush Karanjit

Rupesh Bohara

Submitted To:

Sushil Upreti

Department of IT

Sainik Awasiya Mahavidyalaya

In partial fulfillment of the requirements for the Course of

E-Commerce
Sallaghari, Bhaktapur
2017/08/09
 ACKNOWLEDGEMENT

This report is prepared to meet the partial fulfillment of requirement of BBA 6th semester
E-Commerce subject.

We would like to offer our sincere thanks to Sainik Awasiya Mahavidhyalaya for
providing us this sort of course of study, which has played a vital role in developing our
practical knowledge by applying theoretical knowledge in practical field.

We wish to express our gratitude to our teacher Mr. Sushil Upreti for this continuous
guidance and supervision to prepare and complete this report. We are also thankful to
our friends for their kind support. We are indebted to all respondents who have helped us
by providing valuable information without them the report would have not been
successful.

We hope we will get good response from our work and also humbly request the reader to
comment on this report so that we can improve in our mistakes.
 DECLARATION

We, the project members Ayush Karanjit and Rupesh Bohara hereby declare that the
work reported in this report entitled ‘ONLINE PAYMENT SYSTEM AT VIANET’
submitted to department of IT, Sainik Awasiya Mahavidyalaya , Tribhuvan University, is
our original work done in the form of partial fulfillment of the requirement of BBA
program E-commerce course of Sixth semester under the supervision of Sushil Upreti,
Sainik Awasiya Mahavidyalaya.

Date: August 9, 2017

Project Members

Ayush Karanjit and Rupesh Bohara

BBA program, Sixth Semester,

Sainik Awasiya Mahavidyalaya

(Signature)
 EVALUATION SHEET

This is to certify that the report titled “ Online Payment System At Vianet ” is an
academic work done Ayush Karanjit and Rupesh Bohara and the report is found out to be
the original work and according to the prescribed format. We recommend the report to be
accepted as partial fulfillment of the requirements for E-Commerce subject of BBA
program.

………………………… ……………………………

( Sushil Upreti ) External Evaluator

Internal Evaluator
 ABSTRACT

This report aims at finding out the current situation of innovative environment,
affordable access to the resources of the Internet and other online services, as well as
payment system of Via-net. This research will answer about the kind of payment system
Via-net is currently adopting and their future plans about it. It has integrated the system
that accepts payment through various Payment Partners like i-pay, e-sewa , hello-paisa,
SCT n-Pay, and through banks also. Similarly, the problems or issues associated with
privacy and payment system will also be covered in this research. Thus, this research will
help the company to understand their problems regarding the request of the customers,
effective transaction and bill for products and services, quality of products and services
and finds the gap that need to be promote for marketing products and services, it helps to
perform market analysis, market research, business and operational analysis for the
company. On the other side, we students can enhance our knowledge about such systems
through this research.
 TABLE OF CONTENT

CHAPTER 1: INTRODUCTION ............................................................................................................ 1

1.1 Background of the study ........................................................................................................ 1
1.2 Introduction of Group Members ............................................................................................ 1
1.3 Methodology of Study ........................................................................................................... 1
1.4 Limitations of the study ......................................................................................................... 2
CHAPTER 2: INTRODUCTION OF THE COMPANY ............................................................................. 3
2.1 Background of Vianet ...................................................................................................... 3
2.2 Owner of Vianet ............................................................................................................... 4
2.3 Objectives of Vianet ........................................................................................................ 4
CHAPTER 3: E-COMMERCE AT VIANET ............................................................................................ 5
3.1 E-commerce at Vianet............................................................................................................ 5
3.1.1 Elements of E-commerce at Vianet’s Website.................................................................... 5
3.1.2 Products available at Vianet................................................................................................ 7
3.2 Payment System At Vianet .................................................................................................... 7
3.2.1 Problems at online payment system and future plans ......................................................... 9
CHAPTER 4: FACTS AND FIGURES OF VIANET ................................................................................ 10
CHAPTER 5: FINDINGS .................................................................................................................... 11
5.1. SWOT Analysis of Vianet .................................................................................................. 11
5.1.1. Strengths .......................................................................................................................... 11
5.1.2 Weaknesses ....................................................................................................................... 11
5.1.3 Opportunities..................................................................................................................... 11
5.1.4 Threats .............................................................................................................................. 11
CHAPTER 6: CONCLUSION AND SUGGESTIONS ............................................................................. 12
6.1. Conclusion .......................................................................................................................... 12
6.2. Suggestions ......................................................................................................................... 13
REFERENCES ................................................................................................................................... 14
 CHAPTER 1: INTRODUCTION

1.1 Background of the study

This report is prepared to cover following aspects:

• To find out the uniqueness and, innovative environment that differentiate Via-net
from other local connection provider.

• To find out the affordable access to the resources of the Internet and other online
services.

• To find out more use of payment system in Via-net whether more cash or through
electronic means.

• To find out the willingness of individuals to pay for the service whether more cash or
through electronic means that Via-net offers.

• To know the future plans of the organization.

1.2 Introduction of Group Members

The group members who are involved in preparing this report are:

1. Ayush Karanjit
2. Rupesh Bohara

1.3 Methodology of Study

This study was carried out reviewing secondary and primary data. For secondary data,
different websites were reviewed. For primary data, Vianet’s Thimi Branch employees
were interviewed with a set of pre-designed interview schedules being introduced.

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1.4 Limitations of the study

Although we have tried our best to make this study very much effective and useful, there
are still some limitations in this report. The following are the major limitation of the
study:

a) This research involves participants from the Vianet’s Thimi Branch only, so there
might not be accuracy in all the information given.
b) The time period to prepare this report is limited so results and information are
based on short time period.
c) The respondents of this research might not have all the information that this
research is in need of, so the chances of unawareness might have chances of
errors in their responses.
d) Budget Constraints is also one of the limitations of this study.

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 CHAPTER 2: INTRODUCTION OF THE COMPANY

2.1 Background of Vianet

Vianet Communications is one of the leading providers of high speed Internet

connectivity and communications solutions for business and individuals in the

greater Kathmandu Valley. Established in 1999, Vianet Communications has

always remained in the forefront providing reliable and affordable Broadband

Internet Services.

In 2011 Vianet Communications pioneered in introducing Fiber Optics Internet or

commonly known as FTTH internet service and has been successful in

connecting the most number of homes and offices with FTTH in the region

Vianet is solely focused on FTTH services and engineers constantly strive to

bring the best product and service package according to the customer needs.

Vianet Communications aims to be the service provider that makes future

Broadband dream a reality today.

- FTTH

FTTH internet connection is the latest technology in communication and is truly

future-proof where data is transferred via light source and has an unlimited

bandwidth capacity compared to other current technologies such as ADSL and

Coaxial Cable connection. FTTH is the best connectivity medium that delivers

the highest quality and future proof internet service. Vianet’s FTTH internet

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 Connection is affordable and we aim at providing reliable and consistent services

to all the clients.

2.2 Owner of Vianet

Binay Bohra is the owner of Vianet Communication since October 1999 till

present.

2.3 Objectives of Vianet

a) To provide high speed Internet connectivity and communications

solutions

b) To provide reliable and affordable Broadband Internet Services.

c) To provide a pathway for connecting the most number of homes and

offices with FTTH in the region

d) Vianet Communications aims to be the service provider that makes future

Broadband dream a reality today.

e) To provide the clients the easiest ways for using internet and its payment

for use.

f) To enable users to know and control the broadband speed as per their own

requirement which solely relates on respecting customer’s interest focus.

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 CHAPTER 3: E-COMMERCE AT VIANET

3.1 E-commerce at Vianet

E-commerce is digitally enabled transaction between and among the individuals and
organizations. In Vianet we can order any internet packages online and pay for them
online as well. There are various payment methods at Vianet which includes e-Sewa,
NIBL online banking, Everest Online Banking, Hello Paisa, Sct nPay and Master Cards.
All clients have their own account in Vianet which can be logged in through Vianet’s
website and user can access their own internet speed control , validity date , contact
customer support service and pay for the company’s internet service. Vianet also
promotes its services through different advertisement using social media, television and
radios and personal message to its users. We can also leave our request and feedbacks for
the services online in Vianet. Hence it is seen that all the major activities of Vianet
integrates with E-commerce.

3.1.1 Elements of E-commerce at Vianet’s Website

A) Usability

Vianet’s website is user friendly. It offers different internet service packages at

user’s choice and any customer can navigate easily to search for any services they

need.

B) Accessible via Mobile Devices

Vianet’s services are accessible by any mobile devices as it has its own android

and iOS application where user can manage their own account.

C) Customer Care

Vianet provides 24*7 services to listen to customer grievances and website also

have provision of leaving feedbacks for improvement of the company.

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D) Social Media Integration

Vianet’s E-commerce strategy involves integrating with facebook, instagram and

twitter where it promotes its different internet service packages.

E) Updated News and Products

Vianet always promotes and updates its new services through its website and

social medias and also updates its news regarding different branch’s operations.

F) More than one payment option

Vianet has more than one payment option for using its internet services that

includes: includes e-Sewa, NIBL online banking, Everest Online Banking, Hello

Paisa, Sct nPay and Master Cards.

G) Information Density

Information are provided to the Vianet clients through their own website and

android applications personally.

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3.1.2 Products available at Vianet

Vianet is leading internet service provider of Nepal which provides internet facility and
IPTV facilities (integrating with NetTV) to home and corporate offices. FiberNet for
SoHo and Corporate users and FiberHome for home users is Vianet’s signature products.
These product’s features are as follows:
FiberNet:

• 100% End to End Fiber Optics Internet Service

• Dedicated Speed (No Sharing Ratio)
• Dedicated Support team 24X7
• Compatible with CCTV
• Unlimited Speeds for YouTube HD Video Streaming, Google, Akamai and Local
Contents
• Data Top up feature
• Uninterrupted Service during LOAD SHEDDING

FiberHome:

• 100% End-to-End Fiber Optics Internet

• Dedicated Speeds ( No Sharing Ratio )
• Unlimited Speeds for YouTube HD Video Streaming, Google, Akamai and Local
Contents
• Extra Data for quarterly and yearly subscriptions
• FTTH cable absolutely FREE
• Speed Boost and Data Control feature
• Uninterrupted service during LOAD SHEDDING

3.2 Payment System At Vianet

There is a provision of both online and direct payment to the branch offices for the clients
using internet services of Vianet. Direct payement refers to cash deposition according to
bandwidth used, which is deposited in any of the branches of Vianet. Whereas the online
payment system of Vianet is discussed below:

Different online payment partners are integrated with Vianet. They are:
- E-sewa

- Hello Paisa

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 - Nepal Investment Bank

- I-pay

- Everest Bank

- SCT nPay

Following example shows how to pay the bills online through the customer based
online portal of Vianet

Eg: E-Sewa

Pay Vianet internet Bills with eSewa:

1) Go to vianet.com.np and click on Customer from Login Menu

2) Login to Vianet Customer Portal using your Username and Password

3) Check for the unpaid bill(s) from the list of bills for your respective

service and click on e-Sewa button

4) Once you click on eSewa icon it will redirect to new page to esewa portal

where you can login with esewa login id.

5) Once you login with your eSewa Credential, You can check the amounts

that you are going to pay from left panel. Then fill the user information if

you desire. Then to confirm payment click on submit button.

6) . After submitting payment request to eSewa, if transaction is done

successfully, You will be redirected to Vianet Customer portal with

Success message.

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3.2.1 Problems at online payment system and future plans

Though there are numerous ways for the payment for internet services given by Vianet
many users are not aware of it. Even these online systems tend to be complex and many
users tend to ignore it and make time to pay by going to Vianet’s branches directly. As
per the employees at Vianet’s Thimi Branch more customers choose to pay directly by
coming there. It is also seen that many people who are aware of the thing that they can
pay charges online are reluctant to change. On the other hand, while paying online, there
also comes the privacy privilege which is less seen on any Nepali websites integrating
with e-commerce. So these can be seen as problem for the Vianet’s online payment
system.

So the Vianet tends to have future plan to encourage its users to pay online through
promoting and making them aware about the security and easiness of paying online by
systems like e-Sewa.

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 CHAPTER 4: FACTS AND FIGURES OF VIANET

NAME Vianet

OPERATING YEARS !7 years till present

BRANCHES AND CUSTOMER SERVICE 9 ( Jawlakhel, Thimi, PaniPokhari,

CENTERS IN NUMBERS Banepa,Gwarko, Chabahil, Hattigauda ,
Kalanki, Baneshwor)

OWNER Binay Bohra

MOTTO “Make the right connection.”

ESTABLISHED ON October 1999

Head Office / Lalitpur Branch

HEAD OFFICE 4th floor, Prera Business Centre
Jawalakhel, Lalitpur, Nepal

INDUSTRY TYPE Internet Service Provider

SERVICES PROVIDED IPTV AND Internet

ONLINE PAYMENT SYSTEMS I-Pay, Hello Paisa, Everest Bank, Nepal

Investment Bank, e-Sewa, SCT nPay

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 CHAPTER 5: FINDINGS

5.1. SWOT Analysis of Vianet

5.1.1. Strengths

a) Large market coverage

b) Cutting-edge fiber-optics technology
c) A respected brand name
d) Excellent customer service and a strong sales team

5.1.2 Weaknesses
Corroded cable lines, slow service and lackluster sales are three weaknesses that can hurt
a telecommunications company. Company weaknesses are competitive deficiencies that
place the company at a disadvantage in the marketplace. If corroded cable lines aren't
replaced and slow service continues, for example, angry customers will switch to a rival
telecommunications company that offers better services.

5.1.3 Opportunities
New technologies, increasing consumer interest and a decrease in competition are just a
few external opportunities that can really help a Vianet in the long run. Opportunities are
beneficial, outside events that a company can use to boost its existing strengths. If Vianet
is keen on rapidly adopting new technologies, for example, would highly benefit from
immediately investing in new fiber optics the moment they're introduced in the
marketplace, especially if they speed up service.

5.1.4 Threats
A sluggish economy, increasing competition and increased government regulations
against the Vianey are just a few external threats that can limit a telecommunications
company's future success. Threats are outside events or influences that create future
hurdles for a company. New rivals that offer customers fast service and cutting-edge
technology, for example, may lure an Vianet company's existing customers away,
especially if it can't offer the same new features.

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 CHAPTER 6: CONCLUSION AND SUGGESTIONS

6.1. Conclusion

After all the analysis, it is seen that the leading Internet Service Provider(ISP) of Nepal
i.e. Vianet’s payment system is also integrated online with different partners like e-Sewa,
SCT nPay, Nepal Investment Bank, Hello Paisa, Master Cards, Everest Bank etc. It is
observed that Vianet’s introduction to FTTH internet connection has benefitted it a lot
and its cheap, affordable and best services, promotions and practices of E-commerce has
helped this company to flourish a lot in ISP’s market. Since, it is an internet service
provider itself so it is well equipped to practice the online payment system keeping the
privacy notes about the users. Vianet thus plans to encourage users for online payment
making them aware about security and ease of using this system. At conclusion, this
company provides the customer based portals online, valuing each and every customer
that encourages online payment system.

Besides that, it also practices the direct payment system at its different branches. In 17
years of existence this company has changed a lot in this working methods and capturing
a lot of markets. Unlike all the ISP, this is leading and successful in the market because
of E-commerce practices and Online Payment System.

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6.2. Suggestions

Some of the suggestions to Vianet are listed below:

a) Vianet should think about its close competitor’s pricing while making pricing

strategies for its products

b) The ISP market is open for new entrants so different tools for promotion,

customer retention and quality services should be applied by Vianet to maintain

its position in market

c) Online Payment system should be integrated with all the possible banks to make it

easier for the clients

d) Application of E-commerce is must in Vianet to survive the new growing market

e) Integration with IME can also help it for attraction to the new clients, for those

who are staying abroad and paying for their parents living in home country.

f) Most important thing is that Vianet should encourage users for online payment

system and should also think of making good policies for privacy of the clients.

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 REFERENCES

https://www.vianet.com.np
https://www.vianet.com.np/pay-vianet-internet-bills-esewa
https://www.vianet.com.np/about
https://www.vianet.com.np/contact-us
https://www.vianet.com.np/online-payments
https://www.vianet.com.np/vianet-customer-care
https://www.vianet.com.np/vianet-app
http://smallbusiness.chron.com

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