60th EOQC

Helsinki

The Future of Quality:

No More Quality Management

Willy Vandenbrande
 qsconsult
www.qsconsult.be

My start in quality… “We will only be truly successful in quality if we are able to make our jobs redundant” Norbert Heyman 60th EOQC Helsinki EOQ 2016 Helsinki 2  qsconsult .

Content • Quality functions and their limitations • The alternative: spreading quality knowledge • Conclusions 60th EOQC Helsinki EOQ 2016 Helsinki 3  qsconsult .

Quality functions 60th EOQC Helsinki EOQ 2016 Helsinki 4  qsconsult .

The good • Amazing things have been done by quality professionals in quality functions • The level of quality has increased tremendously • Quality professionals have contributed to creating a better world 60th EOQC Helsinki EOQ 2016 Helsinki 5  qsconsult .

The bad • Quality is delegated to quality professionals • Quality knowledge is limited to quality professionals • Quality as a “specialized” field 60th EOQC Helsinki EOQ 2016 Helsinki 6  qsconsult .

The ugly • Stuck in this line of thinking – Personal certifications to protect quality functions – The future of quality = the future of the quality manager – Inhibit the next leap in quality 60th EOQC Helsinki EOQ 2016 Helsinki 7  qsconsult .

From quality functions to quality • Quality Engineer – Body Of Knowledge – Spreading the knowledge • Quality Manager – Job content – Impact – Spreading the knowledge 60th EOQC Helsinki EOQ 2016 Helsinki 8  qsconsult .

Ishikawa. FMEA. … • Statistical techniques – Hypothesis testing. BOK of a QE • Simple data based methods – Pareto. QFD. … • Capture group knowledge – Brainstorming. … 60th EOQC Helsinki EOQ 2016 Helsinki 9  qsconsult . regression. Multi-Vari charts.

60th EOQC Helsinki EOQ 2016 Helsinki 10  qsconsult .

Spreading QE knowledge • Every engineer should be a quality engineer! – Statistics by engineers for engineers – Problem solving tools as basic knowledge – Focus on this will have more Quality impact than creating a QE certification 60th EOQC Helsinki EOQ 2016 Helsinki 11  qsconsult .

Quality Management: tasks • Managing the management system • Management of Non Quality • People management – motivation and training. 60th EOQC Helsinki EOQ 2016 Helsinki 12  qsconsult .

Non Quality Management • Florentino Ariza • Leona Cassiani on the department of “general affairs” 60th EOQC Helsinki EOQ 2016 Helsinki 13  qsconsult .

Quality Management: Impact • Overview of management guru’s and their ideas • Hammer. Mintzberg. … • But not one Quality Guru! Mediocre But Arrogant Mas Bruto que Antes 60th EOQC Helsinki EOQ 2016 Helsinki 14  qsconsult . Drucker. Kotler.

What can we do to increase impact? • Be ambitious: become CEO! • Become Internal Consultant / Trainer • Get quality knowledge into business schools curricula 60th EOQC Helsinki EOQ 2016 Helsinki 15  qsconsult .

The ultimate solution • No more Quality Management – Compliance department of specialists – Everyone takes care of his own non- quality – Everyone has quality knowledge 60th EOQC Helsinki EOQ 2016 Helsinki 16  qsconsult .

But I would not worry too much. I think this will take some time. Thank You 60th EOQC Helsinki EOQ 2016 Helsinki 17  qsconsult .

8310 Brugge België .Six Sigma Black Belt Montpellier 34 B .be  qsconsult www.qsconsult.qsconsult. Master TQM ASQ Fellow .be Website www. 60th EOQC Helsinki Willy Vandenbrande.Belgium Tel + 32 479 36 03 75 E-mail willy@qsconsult.be .