HP - Avaya Private Cloud Services

Hyderabad Site Move

PC Configuration Guide

Version: 1.1
Date of issue: 14th April
2015

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Table of Content

Pg2
Avaya MFA VPN Configuration

Pg4
IE optimized settings for Avaya

Pg6
McAfee Desktop Firewall APCS Custom Rules

Pg8
Avaya Softphone Configuration

Pg14
Version Control

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Avaya MFA VPN Configuration

Weblink vs PULSE – Throughout the transition, the technical team have noticed that the
PULSE preconfigured connections are more stable and have work well in scenarios where you have
to switch between the HP and Avaya VPNs. Aswell as works well with the McAfee Desktop firewall
settings for

How to Configure PULSE

a. Click the PULSE icon on right side of the toolbar.

b. The following app window should open.

c. Click on + sign to add a new connection.

d. Add a connection with a Name and one (or both) of the below Avaya MFA url.

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Avaya Primary Secondary

APAC https://ara-apac1.avaya.com/mfa- https://ara-na2.avaya.com/mfa-

contractors contractors

e. Connect to either of the Primary or the Secondary links as you would for the HP VPN.

f. First time it takes longer to download the Juniper Client, but post initial 10-15 minutes on the
first install, it is much quicker from the second attempt onwards.

g. You should be all Set!

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IE optimized settings for Avaya

Why these settings? The Avaya VPNs are hosted out of two Pops one in Singapore (ara-
apac1) and the other Basking Ridge (ara-na2) and the custom Proxy settings enable a more efficient
network route.

Avaya VPN and Corresponding HP Proxy to be used.

Primary Secondary

Avaya VPN https://ara-apac1.avaya.com/mfa- https://ara-na2.avaya.com/mfa-contractors

contractors

HP Proxy oji01cs001.jpn.hp.com Port:8080 txe01cs301.austin.hp.com Port:8080

How to set IE Proxy

a. Before login to VPN, first add the below proxy under LAN settings. Make sure only one check
box is selected as shown in the below screenshot.

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b. Add the following to the exception list
*.share.avaya.com;*.sal.avaya.com;*.global.avaya.com

c. You should be all Set!

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McAfee Desktop Firewall APCS Custom Rules

By default the desktop firewall policies are HP Generic and need to be corrected for enabling Avaya
softphone and Toolsa connectivity.

Here are the instructions on how to correct that:

a) Open a command prompt as Administrator

b) Type in the following: "c:\Program Files (x86)\McAfee\Common

Framework\FrmInst.exe" /customprops2=Avaya

a.

b. #copy paste the entire string including " "

c) The McAfee Agent will start reconfiguring itself. Please wait for it to complete.

d) Once complete, the McAfee Agent icon should reappear in the lower right.

e) Right-click and select McAfee Agent Status Monitor.

f) Click Collect and Send Props. Once it communicates to the server, it will receive the policy
with the rules.

g) The following POLICIES will get populated under the ‘Firewall Policy’ tab.

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h) You should be all Set!

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Avaya Softphone Configuration

Install and Setup of Agent One-X softphone

Agent Softphone Configuration (Needed when you have Agent ID and Extension assigned to you)

Version: Avaya one-X® Agent Release 2.5 SP2 Client

Download: https://support.avaya.com/downloads/download-details.action?
contentId=C2013521640128400_5&productId=P0535&releaseId=2.5.x

a) Configure the Softphone under System Settings

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b) Add the Extension details to the Login screen under Telephony tab
c) Coppell Server IP for registration 135.60.18.41
d) User Type set as Agent
e) Place and receive calls using option set to My Computer

f) Configure Agent ID details under the Agent tab

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g) Enable ACD login

h) Should be all Set!

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Install and Setup of Communication One-X softphone

One-X Communicator Softphone Configuration (Needed when you have an Extension assigned to
you – no Agent ID assigned)

Version: Avaya one-X® Communicator Release 6.2 with Feature Pack 6

Date Released: Apr 13, 2015

Download: https://support.avaya.com/downloads/download-details.action?
contentId=C2013122013314310_4&productId=P0516&releaseId=6.2.x

a) Setup One-X communicator as H.323 endpoint.

b) Enter the Station Extension Number and Password.

c) Input the Call Server IP as mentioned below.

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d) Select the This Computer mode

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e) Log on screen

f) Should be all Set!

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Version status

Last Updated Version Author Change Summary

14/04/15 V1.0 Suhit S Initial version of document

16/04/15 V1.1 Suhit S Modify One-X Communicator Configuration

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