Category Customer Request Frequency

AWT Request Third party Richfield bulk Update Daily

AWT Request HP/Compaq First Name Field Update Weekly/Month

Attachmate processing Needed (Cindy

AWT Request UPS Westerfer) Weekly
AWT Request Onyx Waste Suspension Attachmate Monthly

AWT Request Nextel Atlanta Bulk Update Weekly

AWT Request Sprint Sprint Bulk Update Daily

AWT Request Sprint Sprint Bulk Update offs Daily

AWT Request Allied Waste Great Lakes and Dinverna Closing Bi-Monthly
AWT Request Third party State of Ohio Bulk Update Daily

File Drop Nextel Nextel Payment Address PC attachmate Daily

File Drop Nextel Nextel Payment Custom Data pc attachmate Daily

File Drop Griffith Griffith Labs PC Attachmate Process Weekly

File Drop Newark Newark PC Attachmate Process Bi Weekly

AWT Request Roadway Bulk Update-Auto Messages

AWT Request UPS Third Party Closures Weekly

AWT Request Safety-Kleen Debtalerts Letters

AWT Request Third party Bulk Update

AWT Request Canada Update Telephone Numbers

AWT Request Bbraun Attachmate Request H12

AWT Request Danka Attachmate Request

File Drop Covad Covad Doccode Daily

AWT Request United Yellow Pages Attachmate For Catalyst First Name Field

Letter Count Letter Count Letter Count Monthly

AWT Request UPS Third Party Updates Weekly

Sprint Boca Bulk Update

QULG Attachmate daily

 Bulk No Count

SAFECO

Travelers-Richmond (3rd Party Insurance _

Staples Bulk Update

Sprint Dwnf Bulk Updates

The Ace USA Attachmate-Update Custom Data

OCE Imagistics Bulk Update - West

Kim Sterling - Attachmate Pc Code Removals

Bulk Upload Hola

Kim Sterling Biweekly Catalyst Update

Rivr Bulk Update

Priorty

Emergency
High

High
High

High

High
High

High
High

High

High

Very High

Medium
High

High

Emergency

Emergency

High

High

Medium

Medium
High

High

High
Notes
Step 4: The Attachment is indicated by the Animated Floppy Disk image seen on the screen.
Step 5: Right click on the animated image and ‘Save Target As’ to save the Attachment.
Step 6: Go to saved location & Open the Excel File.
Step 7: Copy the Contents of the Attachment into the Excel Sheet.
Step 8: If required (The Date should be in Text Format (mmddyy), as that is the format understood by catalyst.)
Step 9: Open the ‘tbl_Catalyst_changes’ table in the OAI MS Access Database(Location: c:\oai.mdb) and update the table
values from the excel file against the corresponding columns (It needs to be seen whether this can be Automated).
Step 10: Save the changes and close the MS Access File.
Step 11: Before Processing the status updation of tickets we need to check whether the customer is in a ‘First Party’ or ‘Th
Contract.]

Process Starts
Updation of Claim,Event,Prompt DT,Comment,RCC.Pc unit & Fastpath
Input file will have six sheets.
We have to process one after the other in ORDER.
1. Dialer_Update - Claim, Event, Prompt Date & Comment
2. Sprint_Step1 - Claim & Fastpath
3. Sprint_Step2 - Claim, Event & Prompt Date
4. Skiptrace_Steps - Claim & Fastpath
5. Skiptrace_Steps1 - Claim & Fastpath
6. Skiptrace_Steps2 - Claim, Event & Prompt Date

Claim Changes --> Check “No Touch Today” --> Process --> Third Party
Macro:
Count --> Richfield Count (For whole Sheet (i.e. Total Six tabs)
If any of the sheets having the errored claims, Apply the below mentioned Macros
1. Dialer_Update - EventComment Error
2. Sprint_Step1 - Fastpath Error
3. Sprint_Step2 - ClaimEvent Error
4. Skiptrace_Steps - Fastpath Error
5. Skiptrace_Steps1 - Fastpath Error
6. Skiptrace_Steps 2- ClaimEvent Error
Send the errored file to bussiness (Kulp, Therese, Galletti, Jennifer L., Runcis, Robert J)
Close the AWT request with the status.
.
Note:
If we crossed 11PM IST and if we dint get AWT request, then we should confirm with Sarkunan (On-site Co-or
Or Kulp Therese (Requestor) and send E-Mail to user
Intial Process is same as above 11 steps

Process Starts - Process this request on every friday

Updation of Claim # and First Name.
Step 1: Using the Access query to fetch claim #. (Location: \\us-bet-dhss5\c$\Monthly Southcarolina & Pc
Attachmate\First name Data base\HP - First Name Field Update\HP.mdb)
Step 2: Open the Database (version 2000)
Step 3: In Tables, Sheet2 --> Delete the existing data and the paste the new records from the new request excel sheet. D
import the file, just copy the data and paste it into sheetw table.
Step 4: In Query, run the HP-FirstName qry.
Step 5: Export the claimlist table into excel.
Step 6: Change the format of column D as Numbers(-1234.10) in claim list excel..
Step 7: Copy Claim # into claim & Amount(colum D) into first name field of oai.mdb.
Step 8: Claim Changes --> --> Process --> First Party
If any error on that file apply the macro ('First Name Error')
Send the error to the bussiness and close the request on last friday with the status.

Intial Process is same as above 11 steps

Process Starts

Updation of Claim # and PC Code.

Claim Changes --> Process --> UPS
Once finished the process, apply the macro (PC Code Align)
Step 1: In "OTHERSTATUS" column, select claims with "XCE1-0850-AFS NOT VALID", for all such claims insert two bla
spaces in the AFS column. Select the claims which have "XCE1 STATUS = PCU" and delete them from the sheet.
Step 2: Again run the attachmate process with the above updated sheet(Blank spaces in AFS field).
Updation of Claim # , PC Code and AFS in database.
Claim Changes --> Process --> UPS
Step 3: Once the AFS process is finished, take a backup file for AFS file and send the errored claims (Not AFS file) to bussi
Step 4: Close the request with the status.
Updation of Claim #,Event,Prompt DT,Comment.
We will have two input files. (1. Excel file with Ref# & 2. Word File with the tabular column)
Step 1: For the Excel file, we have to fetch the claim # using Database. (Location: \\us-bet-dhss5\Monthly Southcarolina &
Attachmate\Suspension Attachmate Database\Onyxwaste.mdb.)
Step 2: Open the DB & Copy the Ref #, Name & Amount from the excel file and paste it into Ref # table in the DB.
Step 3: Execute the query "q1_Clm" & Export the output into excel from "Clmdtl"
Step 4: Open the chart file and copy all the fields and paste it into new excel file (Named as "Conditions").
Step 5: Go to Format Cell --> Allignment --> Checkout the wrap text --> OK
Step 6: Go to Tables Opetion --> No Border
Step 7: Go to Terminal Server --> 10.15.182.107\ Login ID & Password (Yours)
Step 7: Open the All Program --> Microsoft SQL Server --> Enterprise Manager --> SQL Server Group -->USLVRMOCDEV1
Database --> PUBS --> Tables.
Step 8: Go to tables --> tbl_ssoutput --> Right Click --> All Task --> Import Data --> Next --> Data soource: Excel 97-20
File Name: ssoutput file --> Next --> Next --> Check in "Clmdtl" --> Destination: tbl_ssoutput --> transform --> Check in
Rows in destination tables --> OK --> Next --> Next --> Fininsh
Step 9: Similarly for tbl_Condition. Note: Condition --> Check in sheet 1 --> Destination: tbl_Condition.
Step 10: Tools --> SQL Query Analyser
Step 11: Go to R:\PEIFFER\Microsoft KAD Documents\PC Attachmate Process\PC Attachmate Mac & Doc\Doccument\SQL -
Suspension Attachmate SQL Query.sql --> Drag the SQL Suspenssion Attachmate query in the Query Analyser and run it.
Step 12: Once the query is finished, the output will be stored in Grid (Below the Query Analyser).
Step 13: Copy the output and paste it into new excel file.
Step 14: Open the output file, insert two column & change the format as Text. (Name it as Prompt Date (It should be one
Comment (Take from AWT request)).
Step 15: Copy the claim #, Event, Prompt Date & Comment and Paste it into OAI.mdb
Claim Changes --> Process --> Regular.
If any error send it to the bussiness and close the request with the status.
Intial Process is same as above 11 steps

Process Starts

Updation of Claim # and Fastpath(Event,prompt dt,RCC,Pc).

Claim Changes --> Check “No Touch Today” --> Process --> Third Party

If any error apply the macro (Fastpath Error) where we are using in the Rich Field Bulk Update)
Send the errored claims to the bussiness and close the request.
Intial Process is same as above 11 steps

Process Starts

Updation of Claim # and Update (Custom Data 13).

Claim Changes --> Process --> Third Party
Macro:
Error --> Sprint Ban Error
Intial Process is same as above 11 steps

Updation of Claim # and Custom Data.

Custom 3 - Contract Date
Custom 4 - Service Start
Custom 5 - ETF Charge
Custom 6 - ETF Units
Custom 12 - Contract Update
Custom 14 - Contract Email
Custom 15 - Return Mail Ind
Custom 16 - Last Payment Amount
Custom 17 - Last Payment Date

Claim Changes --> Process --> Third Party

Macro:
Error --> Sprint offs Error
Send the error to the bussiness and close the request with the status.

Step 1: Open the link, Copy the Customer #'s and Placement Date and Paste it into
Database. Location: \\us-bet-dhss3\c\Re-Create in Access\Allied Wate Final Reports_97.mdb in Qry_1
Customer # - ROC_Customer_NBR
and Placement Date - ROC_Placement_Date (Example: Between 01/01/2
01/31/2009).

Step 2: Ru
"Shoot"

Step 3: Open the Database \\rmsjdrive on rmoss1\Tanya\Allied Waste Final Rpts.mdb. Open in 97 version.

Step 4: Go to Design View in the "Listing Query" and change the Customer # and Placement Date.
Run "Listing Query" and Copy and Paste the data into excel.

Step 5: Run "Summary Query" and Copy and Paste the data into excel.

Step 6: Change Placement date in the "HNW2 Query" and Run the query.Copy and Paste into the excel.

Step 7: E-mail the 3 (Listing, Summary & HNW2) excel file to Tammy Inman & Brian Kocher

Step 8: Go to Macro and Run "Allied Closing Attachmate Update" in mdb. ----------------->
then go to \\rmsjdrive\rmoss1\Tanya\Allied Waste AWT\Template\Allied.xls

Step 9: Copy and Paste Claim # and New Status Column(Event) to OAI.mdb with the appropriate field

Step 10: Normal Sign-on and Bulk Update --> Process.

Step 11: Close the AWT Request with the Status.
Same as the above 11 steps

Process Starts
Open the file and apply macro ('State Align')
Updation of Claim # and Custom Data (7,8,9).
Custom Data 8 - COA - Date
Custom Data 7 - Dispute
Custom Data 9 - Mail Return
Claim Changes --> Process --> Third Party
If any errors in the file then send it to bussiness and close the request with the status.

We have to get input file from location : rmo on 'dnblvrms00':\PEIFFER\Nextel-Amdocs-

Payments\CHANGES_RPT_ATTMATE(MMDD).
Copy the text file and paste it into \\us-bet-dhss5\c$\Monthly Southcarolina & Pc Attachmate\Nextel Attachmate Process\N
attachmate\2009\......(Current Month......)
Open the text file in Excel and apply the macro ('Nextel Address') and delete the values '0"(Zeros) in the column E and app
macro (Nextel Address Length). If the lenght exceeds 15 characters then consider as error and no need to process those c
Open the OAI.mdb and paste the Claim #, Address fields and Phone 1 & 2.
Claim Changes --> Process --> Third Party
If any error in the output file then apply macro ('Address Error')
Send the errored claims to the bussiness.
We have to get input file from location : rmo on 'dnblvrms00':\PEIFFER\Nextel-Amdocs-
Payments\BANSTATUS_ATTAMATE_FILE(YYMMDD).
Copy the text file and paste it into \\us-bet-dhss5\c$\Monthly Southcarolina & Pc Attachmate\Nextel Attachmate Process\B
Attachmate\2009\......(Current Month......)
Open the text file in Excel and apply the macro ('Nextel Customdata')
Open the OAI.mdb and paste the Claim # & Custom Data (Custom Data 1)
Claim Changes --> Process --> Third Party
If any error in the output file then apply macro ('BanstatusError')
Send the errored claims to the bussiness.

From DEX Team we will have input file and claim # file.
Save the text fiel from DEX team and open it through Excel.
Copy the data from the excel sheet and paste it into \\us-bet-dhss5\c$\Monthly Southcarolina & Pc Attachmate\Griffth\Gri
Lab.mdb\Dex table.
Run the query Griffith Claim Query
Go to the Table --> Open "Claims" table and export it into Excel file
Open the excel file and apply the macro "Griffith Alighn" & Save the excel file. (Total 3 sheets in the macro applied file - Ra
Canada & Others)
Go to the Canada sheets Copy the fields & Paste the fields in appropriate fiels. In column "Con", copy the "-1" and paste it
Canada field in OAI.mdb.(Updation of Claim #, Address fields, Debtor Name, Ph 1&2, First & Last Name and Country.)
Canada Login
Claim Changes --> Process --> First Party
Do the same for "Others" sheets. No need the update the country.
Note:
Only for canada country we can update country field in Catalyst.
For international & USA country we cont update country field.
If any errors apply the macro ("Griffith Error") and send it to the bussiness.
We have to get input file from location : rmo on 'dnblvrms00':\
PEIFFER\Newark\CANADA_NWRK_ATTMATE(YYMMDD).
Save the text & Open it inot excel file.
Apply the macro "Newark Align".
Copy the Claim # and Old Invoice Date into OAI.mdb
Canada Login
Claim Changes --> First Party
Intial Process is same as above 11 steps

Updation of Claim #, Event, Prompt DT and Comment.

Copy the claim # & Paste it into \\us-bet-dhss5\c$\Monthly Southcarolina & Pc Attachmate\Auto\Auto Messgae.mdb\Raw
Run the query "Clm Query" and export the data from "claims" table
Copy the Claim #, Event
Claim Changes
First Party
Intial Process is same as above 11 steps

Process Starts

Updation of Claim # and Event(Closing Event).

BulkUpdate --> Process --> Third Party(changed by Gaurav)
Close the request with the status.
Updation of Claim,Event,Prompt DT,Comment.
Input file will have three sheets(US,PR,Canada).
We can run the process in any order.
Copy key event from AWT to corresponding sheet.
we have to give 2 days prompt date & comment from AWT.
Claim Changes
First Party
Intial Process is same as above 11 steps

Process Starts

Updation of Claim # and Fastpath.

Claim Changes --> Check “No Touch Today” --> Process --> Third Party
Macro:
Error --> Fastpath Error
Intial Process is same as above 11 steps

Process Starts

Updation of Claim # and Phone 1.

Canada Login
Claim Changes --> Process --> Third Party
Close the request with status
Intial Process is same as above 11 steps

Process Starts

Updation of Claim #, Event and Prompt DT.

Process Starts
Claim Changes --> Process --> First Party
Intial Process is same as above 11 steps

Process Starts

Updation of Claim #, Event and Prompt DT.

Claim Changes --> Process --> First Party
Updation of Claim # and Doccode.
From DEX we will have input file through E-Mail.
Run Access query to fetch claim #.
Claim Changes
First Party
Intial Process is same as above 11 steps

Process Starts

Updation of Claim and First Name.

Input file may have three sheets(FINAL REP,RMO 1ST PARTY,Platinum).

we need to pull claim # for references # (customer ID) given in above 3 sheets (AWT Request).

If references # is less than 8 digit then we need to add 0's in the front using concatenate funtion in excel file

Copy the data from the three file and paste into the appropriate table in the below database.
\\us-bet-dhss5\c\Monthly Southcarolina & Pc Attachmate\First name Data base\First Name\First name.mdb

Run the query depend upon the different sheets and export the output into excel.

Open the excel and copy the claim # & Sheet name in the excel file as First Name filed in OAI.mdb

Claim Changes --> Process --> First Party

Close the request with the status.
Counting of letters Printed.
Location : \\us-bet-dhss5\c$\Monthly Southcarolina & Pc Attachmate\Letter Count
We need to complete this request before 6th of every month.
Excel file will have one (Onyx) sheets.
In Public Folders we need to check excel sheet codes
Tecnical request --> Find --> Advanced Find --> Paste the code in Search of the Words(s) --> Click --> Find Now --> Cou
Total Pages Printed (For current month Day 1 to Day 31
Intial Process is same as above 11 steps
Process Starts
Step 1: In OAI.mdb, paste all field in tbl_TPC_Update
Step 2: Close the Table.
Step 3: Open Catalystr.exe --> UPS --> Process
Step 4: Send the error file to the bussiness and Close the AWT request..
Claim Nbr= claim no
DT OF BKRPTCY=costum data 13
BANKRUPTCY # =costum data 11

CHAPTER # =costum data 7

AMOUNT FORGIVEN =costum data 14

Claim Changes --> Process --> Third Party
CLM_CLAIM_NBR = claim no
STATUS =Event
PROMPT =Prompt Date

Claim Changes --> Process --> Third Party

CLM_CLAIM_NBR = claim no
Change No count to =No Count

Claim Changes --> Process --> Third Party

CLM_CLAIM_NBR = claim no
Rate CODE =OFC (without 0)
Look at mail by Bharat on 31/08/2009

Claim Changes --> Process --> Third Party

CLM_CLAIM_NBR = claim no
Policy-Type = custom data 1
Policy-Form = custom data 2
Description = custom data 3
Claim Changes --> Process --> Third Party

CLAIM = claim no
MASTER CUST = custom data 1
DIVISION = custom data 2
Claim Changes -->
Process --> Third Party

Check mail by Bharat on 09 october 2009

RMS File= Claim No , Mode = Custom Data 3 Claim Changes --> Process --> Third Party
CLM_CLAIM_NBR = claim no
STATUS =Event
PROMPT =Prompt Date ( insert date of 30 days from today)

Claim Changes --> Process --> Regular

CLM_CLAIM_NBR = claim no
PC Cose = PC Code

Claim Changes --> Process --> UPS

CLM_CLAIM_NBR = claim no
Hcode =Event
Insert new cloumn =Prompt Date ( insert tomorrows date)

Claim Changes --> Process --> Regular

Read Instructions and Claim Changes --> Process --> UPS

CLM_CLAIM_NBR = claim no
=Event
Insert new cloumn =Prompt Date ( insert tomorrows date)

Claim Changes --> Process --> Regular

Recipient/Requestor Input KT Status Reference AWT's

To:Kulp, Therese
CC:Vinayagam, Sarkunan Excel Done 34637
To:Hertzog, Kristin; Dipane,
Jaime L
CC:Vinayagam, Sarkunan Excel Done

Sterling, Kimberly A Excel Done 34626

Kocher, Brian M Excel Done

Jackson, Dwight T Excel Done 34614

Kulp, Therese Excel Done 34598

To:Kulp, Therese
CC:Vinayagam, Sarkunan Excel Done 34599

To: Brian Kocher Excel Done 34605

Kennon,s Excel Done 34620, 34621

To:Manning, Mary
CC:Smith, Myisha;
Vinayagam, Sarkunan Notepad Done

To:Manning, Mary
CC:Brown, Janetra P.; Smith,
Myisha; Vinayagam,
Sarkunan Notepad Done

To:Pascal Tremblay; Barfoot,

Erin; Gervais, Sophie
CC:Kumar, Pravin; Duncan,
Rob; Parent, JeanPhilippe;
RMSProdSupport Excel Done

To:Vivekanandan, Anusha
CC:Pai, Uday; Vinayagam,
Sarkunan Excel Done
Rosario, Sonia I Excel Done

Hess, J. Excel 34608

Passarella, Lisa M Excel Stoppped

Manning, Mary Excel Done

Nagamatsu, Don Excel Done 34604

Brogan, Joseph M Excel Done

Glose, A. Excel Done

To:Kopchak, Kristin;
Schlofer, Linda
CC:Chandrasekaran,
Karthikeyan; Vinayagam,
Sarkunan Notepad Moved to Mainframe
Schlofer, L. Excel

To: Vinayagam, Sarkunan Excel Done

Excel Done