ABHISHEK BALI

PHONE NUMBER +91-9317722780 EMAIL – abhigugs@yahoo.com

ACADEMIA

B.Sc (Hospitality) from IHM PUSA, New Delhi

12th board (CBSE) completed form Bharatiya Vidhya Bhavan, Sector 15, Panchkula
10th board (CBSE) completed form Army School, Mhow

PROFESSIONAL EXPERIENCE

Working with The Park, Chennai since June 2006

The Park Hotels is India’s leading collection of luxury boutique hotels with six five star deluxe hotels located at New Delhi,
Navi Mumbai, Kolkata, Vishakhapatnam, Bangalore and Chennai.

 2008 February – 2008 July

Assistant Manager Aqua and The Residence

 2007 May – 2008 February

Assistant Manager Six-o-one.

 2006 June – 2007 May

Management Trainee (Food and Beverage Service)

 2004 September – 2006 February

Completed 5 months of Industrial Training at The Grand, Vasant Kunj

Event Manager - R.K Caterers

S.K. Caterers
Seven Seasons Events
Green Orchid Events and Caterers
Royal Enterprise Events and Caterers

Bartender - Cocktails and Dreams

AREAS OF EXPERTISE

EVENT MANAGEMENT
 Managing, organizing and tailoring various events for clients depending upon their needs and specifications
 To organize advertisers and sponsors for events
 To co-ordinate between various contractors, artists, clients and agencies to ensure timely execution of activities

PRODUCT DEVELOPMENT
 To develop the services offered by the outlet and rooms
 To evolve and develop product attributes according to prevailing market standards
 To develop services tailored for clients depending on their requirements
 To survey the market for various products which may be used to upgrade services and attributes

INVENTORY MANAGEMENT
 To control various levels of stock of perishable and non-perishable items
  To maintain and check quality of stock and inventory at all times
 To establish par stocks
MARKET AND COMPETITION ANALYSIS
 To provide constant research and analysis of the market conditions
 To provide constant analysis of the future and present activities of competitors.
 To analyze outlet sales, room sales, service usage and devise changes in strategy accordingly.

RESTAURANT AND ROOM OPERATIONS

 To manage various food service and room related operations
 To manage quality and flow of operations
 To ensure great guest experience as well as to develop a positive professional relationship with clients

TRAINING AND TEAM BUILDING

 To manage all aspects of outlet and departmental training
 To develop various programs, material for training and team building
 To develop and maintain staff schedules for training
 To take individual assessment sessions with staff for professional development

STRATEGY DEVELOPMENT
 To develop an outlet strategy on product image, product development, service standards and customer experience
for the entire year
 To change and employ strategy/tactics according to prevailing market conditions and competition activities

JOB DESCRIPTION AND RESPONSIBILITY

Assistant Manager (Aqua and The Residence floors)

1. Responsible for managing and developing the poolside Mediterranean lounge and restaurant - Aqua.
2. Making sure that the yearly budget of 2.6 crore is achieved along with the monthly targets for GOP and revenue.
3. Responsible for managing and developing 56 rooms and suites of the hotel (out of the total 214 rooms) which
includes all high end suites as well as the presidential suite and come under The Residence
4. To make sure that the revenue and the GOP targets for The Residence is achieved as well as to maintain and
develop the profile of the clientele.
5. To oversee the operations of the exclusive Residence Lounge meant only for the suite and residence guests.
6. Responsible for organizing, coordinating and managing all events and festivals at Aqua and The Residence.
7. Responsible for the reporting staff, stays of all VIP’s as well as upkeep of all rooms, sales and related issues.
8. Report directly to Director of Food and Services for AQUA and the Associate Director of Rooms for The Residence.
9. Total staff under supervision – 18
10. To keep a track on related market activities and competition strategies.
11. To provide constant analysis of the market, the competitors and change tactics and strategy accordingly.

Assistant Manager (Six-o-one)

1. Responsible for managing and developing the flagship all day dining multi-cuisine restaurant Six-o-one.
2. Making sure that its yearly budget for the financial year 2007-2008 of 7.2 crore is achieved along with monthly
targets for GOP and revenue.
3. Maintain its market leadership in Chennai and also the top 10 in India.
4. Responsible for organizing, coordinating and managing all events and festivals at Six-o-one.
5. Total staff under supervision – 38
6. To develop various training and team building sessions for the staff to keep attrition in check and skill sets in tune
with the requirements.
7. Reported directly to Director of Food and Services.
8. To keep a track on related market activities and competition strategies.
9. To provide constant analysis of the market, the competitors and change tactics and strategy accordingly.

ACHIEVEMENTS

2007 – till date

 1. Established the marketing and product strategy and budget for the year 2008-09 for Aqua.
2. Successful in retaining the clientele base which grew by 23% percent for the year 2007-08.
3. Successfully developed training programs and team building activities for all Six-o-one staff.
4. Achieved record revenues for Six-0-one at 7.5 crore for the fiscal year 2007-08
5. Maintained market leadership and a position in the top 10 in India.
6. Achieved lowest city wide attrition levels of lesser than 10 percent for the restaurant as compared to the industry
average of 40 percent.
7. Developed various cost cutting and inventory control mechanisms/procedures.
8. Successfully developed and tested a comprehensive 2 Day Food and Beverage Service Induction Program for all
joining staff.

2006 – 2007

1. Successfully completed the one year management trainee program at The Park, Chennai
2. Successfully managed various departments like the Room service, Leather Bar and Lotus during training.
3. Lead the entire team of Pool Side Café managed by The Park, Chennai at the elite and prestigious Madras Club.
4. Supervised and took part in various high profile outdoor events like BMW factory opening ceremony, IMG Chennai
Tennis Open etc.
5. Successfully completed 3 months off the job (classroom) training at The Park, Kolkota.
6. Achieved 3rd rank out of a batch of 48 Management Trainees on the completion of the Management Training (off
the job)

2004 – 2006

1. Successfully completed B.Sc (Hospitality) at IHM Pusa and secured 79% and came in the top 10 out of a batch of
180 students.
2. Secured various campus placements including as Management Trainee by The Park, Hyatt, Inox etc
3. Was nominated as the Cultural Procter for IHM Pusa.
4. Worked with various event management companies, caterers, established bartenders and hotels as a part-time
freelancer.
5. Secured the 8th rank in the All India JEE (Hotel Management) Examination.

EXTRA CURRICULAR ACTIVITIES

 Participated in athletics at the district level and basketball at the national level (army circuit)
 Participated at various interschool school level events of extempore, debate and declamation
 Active interest in sports like volleyball, badminton and table tennis

REFERENCES

 Mr. Roger C Wilson – Director Food and Services The Park, Chennai Ph.no- +91-9884412477
 Mr. Cameron Quintal – General Manager, Central Towers Ph.no- +91-9884070182

PERSONAL DETAILS
 Date of Birth – 2nd may 1985
 Age – 22 Years
 Residential Address – 289, sector 8, Panchkula, Harayana
 Present Address – 2c, B block, Krishna Apartments, Nelson Manickam Road, Chooleimedhu, Chennai, Tamil Nadu