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QUALITY PRACTICES
The Jollibee Commissary adopted the quality practices of the ISO-9001. By 1998,. Jollibee
receives the ISO 9002 Certification for its frozen patty line. In production lines like Frozen Patty Lines and
Hotdog Lines, the production site must maintain a cold temperature needed by their products. For the
Hotdog lines, it must maintain a temperature of about 16 C` to ᵒ make the hotdogs frozen solid. While for
the Frozen Patty Lines, it must maintain a temperature of about 19 C to make the patties frozen. For
Jollibee Commissary to produce high quality products, they professionally trained their Technical Services
Team that supports the maintenance of their quality management system that further ensures the quality
and safety of the commissary manufactured food products. Quality is not only applicable to products; it is
also can be applied to service.
Jollibee Commissary is strict and dedicated to have high standards as symbolized by “FSC”:
Food(F) served to their customers must have high quality and standards. Service(S) rendered must be
efficient and effective. Cleanliness(C) must be maintain always in their kitchen and working environment
and also it must also be seen in their utensils. There is a proof that the Jollibee Commissary produces high
quality products. It is the award given by to Zenith Foods Corporation, the one that operates the Jollibee
Commissary, was awarded as the National winner of Meat Processing Plant AAA category in the search for
Best Meat Establishment of the National Meat Inspection Service.
D. Identify and discuss each step of quality process they implement in the production.
1. Frozen Patty Line – The patties for Jollibee and Red Ribbon are processed here.
Jollibee’s process after the storage is the distribution to the warehouse and from warehouse to
stores such as Jollibee, Red Ribbon and Greenwich. The commissary has cold storage facilities from
storage to transport. The frozen products can only be contained in the warehouse, the management called
“stock level”, for 2 to 3 weeks. The Commissary logistics ensures that the distribution has a legal
compliance. Using the Product-focus strategy, Jollibee ensures that they produce in high-volume to supply
their large number of stores all over the country. Due to some instances the quality of the products is
degraded because the observer was staggered by while overlooking the production lines. Still, the
commissary follows a product-focused strategy because of specialized equipment that serves only for one
stage of production line such as freezing for patties only. Also, the management can easily see the
disruption of production because the Production line is easier to control and plan due to individual stages of
equipment. The whole processes of each of the production line are supported by conveyor.
4. SUPPLIER RELATIONSHIP
Jollibee Commissary is recognized for its strategies in reducing cost, optimizing lead times,
collaborating with suppliers and partners, and increasing customer satisfaction and market share. The
products of Jollibee is supplied by Zenith Food Corporation. The commissary has P1.5 billion state-of-the-
art manufacturing and logistics facility. Thanks to the Jollibee Commissary System, they ensure the
manufacture and distribution of safe and high-quality food in the most cost-efficient manner is made
possible. There are three Commissary System sites: Santolan, Pasig City; Mandaue City, Cebu; and the
central site in Canlubang, Laguna. The System, which operates 24/7, manages Jollibee’s total supply chain
process. In Canlubang, Laguna commissary sites they have eight production lines.
Some of their raw materials are come from in Australia, New Zealand and Brazil like the beef for
patties. They produce 40 tons of patties per day. 56, 000 tons of combined sauces and 100, 000 pies are
also produced. Ice cream is imported from Australia, with a set of given specifications as a basis on what
kind of ice cream is demanded by Jollibee, which is powdered, called substance ice cream.
The Commissary Logistics ensures all are in supply chain in time and also deliver the finished
products to Jollibee branches nationwide. JFC started scouting avenues for expansion internationally. Thus
it opened its franchises in countries like USA, Brunei, Hong Kong, Guam, Middle East, and other counties.
The company maintains the productivity of suppliers for its raw and packaging materials to ensure
a steady supply of quality materials at competitive prices. The Jollibee receive an award In 2008, for being
Asia Pacific’s biggest multinationals as it bagged the FMCG and F & B Asia Pacific Supply Chain
Excellence Award at the SCM Logistics Excellence Award held in Singapore.