Sample Assessment 5

English
1. I ____________ completed my work by 6 pm.
 Should have
 Can have
 Would
 Need

2. What kind _________services are you looking for?

 At
 In
 Of
 For

3. ___________ you write an email stating all the issues?

 Does
 Did
 Are
 Why

4. Your call ____________important to us.

 Is
 Are
 Were
 Have

5. What is the opposite of the given word? “Accept”

 Revert
 Gain
 Use
 Reject

6. What is the meaning of the given word? “Assist”

 Join
 Check
 Remember
 Help

7. You will receive an SMS confirmation _______________.

 Badly
 Lately
 Shortly
 Hardly
 8. You can ___________ us in case of any doubt or query.
 Reply
 Contact
 Switch
 Check

Basic Computer Literacy

1. Which of the following options will be used to enter the image shown in your word document?
 SmartArt
 Chart
 Shapes
 Picture

2. Identify the button that you would click to organize the selected column in ascending order?
 C
 D
 B
 A

3. Refer to the given image. What is the function of the highlighted area in an internet browser?
 It is used to search files in the mail box.
 It is the address bar where web addresses are
typed to open a website.
 It is used to change the look of the browser.
 It is used to save web addresses which are used
frequently.

4. How do you rename a file?

 Shift +left click on the file and choose Rename in the menu
 Right click on the file and choose rename in the menu
 Ctrl+ left click on the file and choose rename in the menu
 Double click on the file and choose rename in the menu.
5. Refer to the given image. What is the option highlighted used for?
 It is used for composing and
sending emails.
 It is used for searching an email
 It is used for writing the subject of
an email
 It is used for sorting emails.

6. What will happen if you make a selection as shown in the image?

 Pallavi would be assigned to the R&D department.
 R&D would be assigned priority number 2 in the organization.
 Only employees of R &D department will get listed.
 Pivot table of the department and employee name would be
created.

7. What media will you use to store large amount of data (4000 MB) to transfer to a different computer?
 CD ROM
 DVD
 Floppy Disk
 Zip drive

8. Which of the following is the correct way of asking for a customer’s well-being in a professional email?
 Dear, How are things at your end?
 Hey, how have you been!
 Hi, I hope you are doing fine
 Hello, I hope things are cool at you r end!

9. You are writing an email using gmail. You do not want the recipient’s email id to be visible to anyone. In which
field would you enter the email id?
 Bcc
 Cc
 To
 Subject

10. What will you use as the search term if you want to search for only MS word files on your computer/
 % doc
 & word
  *.doc
 *.word

11. What does “F” mean on the F1, F2, F3, F4, etc. keyboard keys?
 Find
 Format
 Function
 File

Health and Safety

1. One of your colleagues has caught an eye infection and he still turns up to work every day. Eye infection
being a communicable disease, you anticipate that it would spread to the rest of the team on the floor.
Which of the following will be the best thing to do in this case?
 Talk to the person and advise him to work from home to stop the infection from spreading.
 Discuss this with other colleagues and complain against the infected subordinate to HR.
 Advise the other colleagues to sit away from the infected person. This will prevent infection from
spreading.
 Write to your supervisor about your concern and request him to take necessary steps.

2. Your company has organized a fire drill to prepare the employees for any fire accident within the office
premises. All the employees are getting half an hour’s break for the drill. You have a work to finish and you
have already attended the fire drill 6 months back. What will you do?
 Inform your supervisor that you are not willing to attend the drill as you need to finish the
assignment.
 Skip the drill as you have already attended it and you are aware of the procedures.
 Ask your colleague to finish your assignment so that you can attend the drill.
 Attend the drill to learn any new procedures and work on your assignment after the drill.

3. For extinguishing fire caused by which of the following materials should dry powder be used?
 Paper
 CNG
 Cloth
 Petrol

4. You are near the elevator in your office lobby when you hear a call for help from inside the elevator. There is
someone in the elevator who needs help to get out. You are already late for your shift. How would you
handle this situation?
 I will try to open the elevator doors by using keys or any other sharp material available.
 I will guide the person to call the guard on his mobile number as I am getting late for my shift.
 I will inform the guard or the technician immediately and arrange for help.
 I will instruct the person to press the alarm button instead of shouting so that it can be noticed by
the guard.
5. What immediate step should you take if your colleague has severe chest pain and shows signs of suffering a
heart attack?
 You should give steam in halation to the person
 You should make the person lie on a flat surface facing downwards
 You should make the person walk briskly
 You should loosen any tight clothing.

6. While working, one of your colleagues accidently touches a wire and gets an electric shock. What should you
do immediately?
 You should activate the fire alarm to alert people
 You should inform your manager to know about what has to be done
 You should help your colleague to exit through the emergency door.
 You should shut down the power supply.

7. When an important high profile client visits your office , he need not enter his details in the security register.
 True
 False

8. A female employee from your team, who travels on a different cab route, is being stalked by her cab driver
and she is hesitant about reporting this to her supervisor. You should interfere and report this to the
supervisor on her behalf.
 True
 False

9. For data safety your company policy has restricted entry of any personal data storage devices into the
company premises. Which of the following items comes under the restricted category?

10. Two of your colleagues fought over an issue in office during lunch hour. Before the shift ended, you
overheard one of them talking to someone over the phone and planning to attack the other colleague
outside the office premises after the shift is over. What will be your immediate reaction?
 I will inform the security team and my supervisor about the conversation that I heard.
 I will leave for my home 15 minutes before the shift end time to avoid getting involved in the fight.
 I will ask the other colleague to be cautious while leaving the office. I will also inform the security
team and my supervisor.
 I will discuss with other colleagues in the team and ask for their opinion about further course of
action.
 11. As a part of your joining formalities you are supposed to fill up the joining form. It requires you to declare
the past illness and the medication taken, if any. You have been suffering from migraine for the last six
months. What will you report in the joining form?
 Mention the complete details about the illness and medication in the form.
 Do not mention it in the form as it may affect your joining and personally tell the HR about it.
 Do not mention it in the form as it is for a short duration only.
 Mention the illness details and emphasize that it has been cured now.

12. In the office, there was a short circuit due to which, a set of computers caught fire. The fire is in its early
stages and needs to be controlled. Which of the following fire extinguishers should be used for controlling
this type of fire?
 Foam type fire extinguisher
 Carbon di oxide fire extinguisher
 Wet chemical fire extinguisher
 Water type fire extinguisher

Work Management
1. Your supervisor has assigned to you, a task of responding to 60 customer mails tomorrow. These mails have
already exceeded their turnaround time (TAT) and hence need to be responded immediately. After
accepting this task, you get a call from your dentist that your long awaited dental appointment has been
confirmed for tomorrow. You will not be able to meet your dentist for another two months if you do not
meet him tomorrow as he is going abroad. How will you handle this situation?.
 Since my supervisor my deny the leave, I will write to the HR team requesting for leave
 I will accept the work but not inform my supervisor about the leave as he may deny.
 I will inform my supervisor about this situation and seek his approval for leave, so that he can
arrange for another person in my absence.
 I will accept the work and ask one of my colleagues to respond to the mails using my email id in my
absence.

2. You are working as an email based CCE for a company selling holiday packages. Due to some extreme family
emergency, you are going on a long leave of 10 days starting from tomorrow. The email flow from
customers is very high and to ease the load, your supervisor expects you to respond to customer emails for
2 hours a day while you are on leaves. You are visiting a remote area which does not have good network
connectivity. What will you do?
 I will commit to my supervisor at the moment so that he doesn’t get angry and inform him of the
issues later.
 I will discuss this issue with my supervisor and request him to arrange for an alternate.
 I will commit to my supervisor but will ask one of my colleagues to respond to the mails on my
behalf.
 I will discuss this issue with my colleague and ask for a solution.

3. Given below are 4 different work areas. Identify the work area that is ideal in terms of cleanliness and
keeping the things in order.
A B C D

4. The given table shows different parts of your work area and the items that you use/carry to your office
every day. Match each item with the respective place where you would keep it, in order to have a tidy
workplace.
Items Workplace
 1d, 2c, 3a, 4b
 1c, 2b, 3a, 4d 1. Files, magazines & old newspapers a. softboard

 1a, 2d, 3b, 4d 2. Personal use items like bag, tiffin box etc. b. workdesk

 1b, 2d, 3a, 4c 3. Printed refernce material for calls c. cupboard

4. Notebooks and Pens for taking notes on calls d. drawers

5. A person takes 10 minutes to install a software on one computer. In how many computers will he be able to
install in 1 hour?
 20
 6
 5
 10

6. You are working as a CCE with a company which sells holiday packages. There are 4 tasks listed in the
passage area.
1. Fill up the feedback form for the food vendor in your
What is the order in which you will execute these tasks? cafeteria. The HR has asked you to send it today.
 1,2,3
2.Send your performance data to your supervisor for your
 1,3,2
annual performance review which is scheduled next week.
 3,2,1
 2,1,3 3. Reply to a customer who has asked about different
payment options on your website.

7. Your supervisor has asked you to share the following data: List of customers. Tasks performed. Status of the
tasks, Date of completion. What is the most presentable way of sending this data to your supervisor?
 Prepare the entire data in a word document, take printouts and share with your supervisor.
 Make a list on an excel spreadsheet and share with your supervisor
 Write all data required on a notepad and give the notepad to your supervisor
 Make a power point presentation with one slide each for each customer and share with your
supervisor.

8. You are working with a presales customer information team of a brand selling cars. Due to heavy call flow,
your team is strictly required to handle only pre sales queries. You receive a call from a customer with a
service related query which needs to be handled by a different team. You try connecting the customer to
the concerned department but their number is busy at the moment. What will you do?
 I will stay on the call with the customer till his call is connected to the concerned department.
 I will escalate the call to my supervisor and ask him to help the customer with his issue.
  I will take the customer’s email id and commit to send the information on mail.
 I will politely inform the customer that his query needs to be handled by another team and will ask
him to call them.
9. The given document shows the number of hours for which each employee- A, B, C and D has worked in a
month(4 weeks). Every employee is supposed to work for a minimum of 25 hours in a month. Identify the
employee who does complete the minimum working hours requirement in that month.
 A
 B
 C
 D


10. Your supervisor has told you to enter the details of 300 forms at 2 pm. It takes you 2 minutes to enter the
details of a single form. Your office hours are from 10 am to 7 pm. How many forms will you be able to
complete before leaving the office?
 75
 300
 150
 50