HUMAN BEHAVIOR AND CRISIS MANAGEMENT

I. HUMAN BEHAVIOR
_____________________________1. Is the voluntary or involuntary attitude a person
adopts in order to fit society`s idea of right or wrong. It is partly determined by heredity
and environment, and modified through learning.

__________________________2. It is determined by genes which are segments of cell

structures called chromosomes by which parents pass on traits to their offspring.

__________________________3. It is defined as the level that trudges on normality,

somewhere between extraversion and introversion.

__________________________4. A mental disorder which results from an illness; it is a

type of disorder that can generally be treated in a hospital.

__________________________5. A disorder that starts even at childhood; it is the result of

the retardation of mental development; it is usually untreatable.

__________________________6. The intense and uncontrollable desire of particular things

or situation; a state of excitement accompanied by exaltation of a feeling of well being
which is out of harmony with the surrounding circumstances of the patient.

__________________________7. A condition whereby a person performs an act while

sleeping.

__________________________8. The component of personality that is responsible for

dealing with reality. It develops from the Id. It operates based on reality principle, which
strives to satisfy the Id`s desires in realistic and socially appropriate ways.

__________________________9. An aggressive reaction where one tries to blame or hold

others responsible for his own failure.

__________________________10. The study of social interactions to people. Its objective is

to provide better understanding on how people relate to each other so that they may
develop, improve communication and human relationship.

II. Multiple Choice: Below are questions accompanied with different options. One of the
options is the correct answer. Select and encircle the letter that best corresponds the
correct answer. Each correct answer is worth 2 points.
1. When close relatives have sexual intercourse with each other, we call this one as;
a. Pedophilia
 b. Bestiality
c. Incest
d. Necrophilia

2. A sexual gratification with a living animal.

a. Bestiality
b. Necrophilia
c. Incest
d. Pedophilia

3. It emphasizes that human actions are in relation to events taking place inside the
body, especially the brain and the nervous system.
a. Behavioral viewpoint
b. Cognitive viewpoint
c. Neurological viewpoint
d. Humanistic viewpoint

4. It is the manner of conducting oneself which considerably involves action of a

person in response to stimuli and vice versa.
a. Behavioral viewpoint
b. Human behavior
c. Neurological viewpoint
d. Humanistic viewpoint
a. Isolate

5. Refers to any behavioral response or reflex exhibited by people due to their genetic
endowments.
a. Inherited behavior
b. Learned behavior
c. Habitual behavior
d. Human behavior

6. Individuals were thought to be possessed by good or evil spirits, which caused

consequent behaviors.
a. Demonic theory
b. Demonology
c. Demons and angels
d. Demons

7. A person who opposed to the principles upon which society is based; a social rebel
 a. Manic depressive
b. Inadequate personality
c. Paranoid- schizophrenic
d. Anti social behavior

8. A person who does not fit a particular purpose, one who may see himself as a loser
or as someone who always fails.
a. Anti social behavior
b. Inadequate personality
c. Paranoid schizophrenic
d. Manic depressive

9. Characterized by alternating accounts of mania and depression.

a. Anti social behavior
b. Inadequate personality
c. Paranoid schizophrenic
d. Manic depressive

10. A person with a mental disorder resembling paranoia but is also characterized by
autistic behavior, hallucinations and personality deterioration.
a. Anti social behavior
b. Inadequate personality
c. Paranoid schizophrenic
d. Manic depressive

11. Psychological freedom from fear.

a. Security
b. Safety
c. Security and safety
d. None of the above

12. Physiological freedom from fear.

a. Safety
b. Security
c. Safety and security
d. None of these

13. Which of the following is not part of the characteristics of a normal person?
a. Emotional maturity
b. Free expression of personality
 c. Efficient contact with reality
d. Marked change in weight

14. Refers to two or more habitual behavior that occurs in one situation.
a. Complex behavior
b. Two symbolic behavior
c. Instinctive behavior
d. Habitual behavior

15. The following are common characteristics of a person suffering from Psychoticism;
except:
a. Socially insensitive
b. Dislike for other people
c. Attraction to the unusual
d. Easily stressed

16. It reflects an innate biological predisposition to react physiologically to stressful or

upsetting events. Persons who are high with this, react intensely much longer to
stress and are generally moody and sensitive to slights.
a. Neuroticism
b. Psychoticism
c. Inadequate personality
d. Anti social behavior

17. It is an innate biological force which commands the organisms to behave in a

particular way.
a. Conscience
b. Personality
c. Instinct
d. Behavior

18. A person who is wanting in memory, willpower, and emotion. He cannot express
himself by language, cannot guard himself against common physical dangers and
usually bear physical abnormalities like microcephaly and mongolism.
a. Idiot/profound
b. Imbecile/severe
c. Feeble minded/mild
d. Morally defective
19. A person with a strong vicious and criminal propensities, he requires supervision
and control for the protection of others, he is devoid of moral sense; careless, with a
devil may car attitude.
a. Idiot/profound
b. Imbecile/severe
c. Feeble minded/ moderate/ mild
d. Morally defective

20. An adolescent was scolded by his parents because he happened to break the glass
he was washing. To release his anger and depression, he took a pen and drew a
picture depicting what he feels. The compromise reaction of the adolescent is:
a. Sublimation
b. Isolation
c. Compensation
d. Overcompensation

21. It is a chronic reaction pattern of resentment, regards even normal situation as

having hostile implications; the tendency to resort to blind rage.
a. Scapegoating
b. Isolation
c. Free floating anger
d. Suicide

22. The undesirable behaviors can be eliminated, modified or replaced.

a. True
b. False
c. It depends
d. Maybe

23. A poor person is aiming to solve his financial problems. He comes up to a decision
to spend ten pesos daily and bet it at the Lotto Outlet with the hope that he can win
the Jackpot price. What kind of compromise reaction is this?
a. Compensation
b. Overcompensation
c. Substitution
d. Isolation

Allan applied at a store as a Merchandiser. Because he possessed strong

qualification, he was accepted. However, at his one month of working, he found out
that his Boss is over strict. He then resigned and applied for another job.
24. The adjustment concept of Allan is known as:
a. Direct attack
b. Substitute acts of possible positive value
c. Substitute Acts of negative value
d. Advance stages of negative value

25. What do you call the adjustment concept of Allan if in case he did not resign, and
still continue with his work amidst the bad attitude of his Boss?
a. Direct attack
b. Substitute acts of possible positive value
c. Substitute acts of negative value
d. Advance stages of negative value

26. Scapegoating is an example of?

a. Direct attack
b. Substitute acts of possible positive value
c. Substitute acts of negative value
d. Advance stages of negative value

27. Resorting to mystical cult or pseudo science in order to solve a problem is an

example of_______
a. Direct attack
b. Substitute acts of possible positive value
c. Advance stages of negative value
d. Substitute acts of negative value

28. A term used to refer a sexual intercourse with a dead body or cadaver.
a. Bestiality
b. Necrophilia
c. Pedophilia
d. Incest

29. A term used to refer a sexual indulgence seeing nude people.

a. Bestiality
b. Fetishism
c. Transvestitism
d. Voyeurism

30. A sexual gratification by inflicting pain upon the partner.

 a. Bestiality
b. Sadism
c. Voyeurism
d. Necrophilism

31. This involves restrictions of rules in the home, school and the community. It is one
of the causes of conflicts in human behavior especially for teenagers.
a. Physical causes
b. Economic conflicts
c. Social conflicts
d. Religious conflicts

32. An attribute of human behavior which focuses on the magnitude, mildness and
strongness.
a. Quantity
b. Quality
c. Duration
d. Intensity

33. A reaction of excluding from conscious awareness the undesirable thoughts,

feelings, memories that cause pain and frustration.
a. Nomadism
b. Regression
c. Reaction formation
d. Depression

34. It is a withdrawal reaction that prohibits from conscious awareness the especially
unacceptable desires or impulses; may develop attitude or overt behavior that
contradict his original wish.
a. Nomadism
b. Regression
c. Depression
d. Reaction formation
35. It is a theory that acknowledges that individuals have physiological mechanism that
permits them to behave aggressively. It states that behaviors can be learned from
all angles of life.
a. Learning theory
b. Psychoanalysis
c. Evolution theory
d. None of the above
36. This field of medicine specializes in the understanding, diagnosis, treatment, and
prevention of mental problems.
a. Psychiatry
b. Psychology
c. Psychoanalysis
d. Demonology
37. It is a branch of psychiatry that employs a particular personality theory and a
specific treatment method in the form of a case study.
a. Psychiatry
b. Psychology
c. Psychoanalysis
d. Demonology

38. Pedro loves to join on different outdoor activities such as camping, picnic,
mountain climbing, etc. He loves to listen to rock music too. Thus, Pedro is___
a. Extravert
b. Introvert
c. Ambivert
d. None of the above
39. Refers to the aspect of human behavior in terms of function of time, how long or
brief the interval may be.
a. Extensity
b. Intensity
c. Quantity
d. Duration

40. It is a compromise reaction where one directs or shifts behavior to something

unacceptable by the society.
a. Sublimation
b. Compensation
c. Isolation
d. Substitution
Human Behavior Key Answers

1. HUMAN 5. A 23. B
BEHAVIOR 6. B 24. B
2. HEREDITY 7. D 25. A
3. AMBIVERTS 8. B 26. C
4. MENTAL ILLNESS 9. D 27. C
5. MENTAL 10. C 28. B
RETARDATION 11. A 29. D
6. MANIA 12. A 30. B
7. SOMNAMBULIS 13. D 31. C
M 14. A 32. D
8. EGO 15. D 33. D
9. Scapegoating 16. A 34. D
10. Transactional 17. C 35. A
analysis 18. A 36. A
1. C 19. D 37. C
2. A 20. A 38. A
3. C 21. C 39. D
4. B 22. A 40. D
Crisis Management

___________________________1. Is a set of circumstances wherein a suspected law violator

is holding a person captive with the use of force and threat of violence while the police are
in close contact with the suspect and his captive.

___________________________2. Any person who seizes or detains and threatens to kill, to

injure or to continue to detain another person in order to compel a third party to do or
abstain from doing any act as an explicit or implicit condition for the release of the
hostage/s.

___________________________3. Is a phenomena that exists where the hostages develop a

sympathetic feeling towards their hostage taker, usually after realizing the legitimacy of his
cause.

___________________________4. In managing hostage situations, it is defined as

anticipating conditions, problems and opportunities that maybe confronted during and
after the incident.

___________________________5. It is designed to allow for an uninhabited flow of

information to interpret a series of events and issue a series of options pertaining to the
resolution of the events being discussed.

___________________________6. It is a device used to implement a plan of action.

___________________________7. The primary communicator with perpetrators, coaches,

chronographers, messengers, radio operators, and intelligence officers.

___________________________8. These are standard policies designed to give guidance

and direction to police personnel regardless of the types of functions to be performed or
police operations to be conducted.

___________________________9. It is entrusting responsibility and authority to others and

establishing accountability.
___________________________10. In crisis management team, he is the person who
responds to the crime scene, confirms situation, evacuates the injured and threatened,
evaluates the situation, establishes perimeter, gathers initial information, and determines
command post.

I. Multiple Choices: Below are questions accompanied with different options. One
of the options is the correct answer. Select and encircle the letter that best fit the
correct answer. Each correct answer is worth 2 points.

1. It is known as Anti Kidnapping Law.

 a. Executive order 289
b. Executive order 345
c. Executive order 248
d. None of the above

2. Can you consider any person a hostage taker if he is an accomplice of anyone who
commits or attempts to commit an act of hostage taking.
a. Yes
b. Maybe
c. No
d. It depends

3. It is considered as those people who take hostages during a period of prolonged

frustration, despair and problems.
a. Psychotics
b. Person in crisis
c. Common criminals
d. Political terrorists

4. These are mentally ill people who take hostages during a period of psychiatric
disturbance.
a. Psychotics
b. Person in crisis
c. Common criminals
d. Political terrorists

5. Under the generic categories of hostage takers, a person who generally concedes to
police negotiations if there is no way out and hostages will generally be unharmed.
a. Psychotics
b. Person in crisis
c. Common criminals
d. Political terrorists

6. Defined as establishing action commitments.

a. Forecasting
b. Establishing objectives
c. Establishing priorities
d. Scheduling

7. Forecasting is under on what major activity in managing hostage situations?

a. Planning
b. Organizing
c. Leading
d. Controlling
8. This is established for the purpose of restricting vehicular and pedestrian traffic
that could conflict with police activity.
a. Establishing inner perimeter
b. Establishing outer perimeter
c. Identifying physical objective
d. Organizing a fire and observation team

9. In basic plan of action, this is considered as the exact location of the event. It may be
a structure, a vehicle or a position with no structure or vehicle involved.
a. Physical objective
b. Outer perimeter
c. Inner perimeter
d. None of the above

10. In the rules of governing brainstorming sessions quality not quantity of ideas is
desired.
a. True
b. False
c. Maybe
d. It depends

11. The think tank session should be fast paced and must last only
between______________
a. 30-60 minutes
b. 15-30 minutes
c. 60-70 minutes
d. None of the above

12. Are roadmaps used to maintain an operation`s sense of direction.

a. Informational briefings
b. Guidelines
c. Security classification
d. Brainstorming and think tank

13. Advise emergency service teams on presence of explosive devices.

a. Investigators
b. Explosive ordnance personnel
c. Explosive expert team
d. Aerial support crew

14. Responsible in gathering evidences, provide intelligence information, interview

people and prepare criminal charges.
a. Investigators
b. Negotiator
c. Public information officer
 d. Staff psychologists

15. Responsible in media briefings, monitor media activities and community sentiments,
maintain media liaison and issue press releases.
a. Investigators
b. Negotiator
c. Public information officer
d. Staff psychologists

16. Provides aerial surveillance, evacuation and transportation.

a. Aerial crew
b. Support aerial crew
c. Crew aerial team
d. Aerial support crew

17. Interprets negotiation, monitors stress level, forecast possible actions, evaluates
negotiator`s performance, recommends negotiation strategies, provide mental
health care for members and assist in emergency commitments.
a. Staff psychologists
b. Investigators
c. Negotiators
d. Commander

18. A group under crisis management team who gathers tactical intelligence, record and
preserve evidences.
a. Investigators
b. Negotiators
c. Combat photographers
d. Tactical squad personnel

19. This composed of containment teams, isolation teams, and other support teams to
emergency service teams.
a. Combat photographers
b. Tactical squad personnel
c. Emergency service teams
d. None of the above

20. Sets up and monitors communication equipment, monitors and maintains

surveillance equipment, maintains advance command post, maintains liaison with
telephone companies.
a. Commander
 b. Communication personnel
c. Communication specialists
d. Communicator group

21. Group under crisis management team who is responsible in reconnaissance, arrest,
counter sniper, isolation, evacuation, placement of devices, assault and rescue,
delivery of ammunitions, delivery of negotiated teams, protection of negotiators, fire
suppression, illumination and crime scene preservation.
a. Emergency service teams
b. Communication specialists
c. Ordnance personnel
d. Service teams

22. Performs delegated duties, and keeps commander informed at all times.
a. Commander
b. Assistant commander
c. Deputy negotiator
d. Negotiator

23. Known as the manager, controller, overall decision maker, delegates authority and
responsibilities to his personnel.
a. Assistant commander
b. Commander
c. Negotiator
d. Assistant negotiator

24. When you are attempting to diffuse a crisis situation, the following are the points to
consider except;____
a. Keep voice high so that you can be heard
b. Non verbal communication should indicate openness and willingness to listen.
c. Attempt a compromise without saying no to the hostage taker.
d. Touching the person you are talking to help keep the communication lines open.

25. Negotiations shall be designated and no one shall be allowed to talk to the
perpetrator without clearance from the_____________.
a. Negotiating panel
b. Ground commander
c. Negotiator
d. A & b

26. Denying the hostage takers` observance in the police presence activities. This begins
the confinement of the inner perimeter and also allows time for crisis stabilization.
this is a part of the ICER concept which is_____
a. Isolate
 b. Contain
c. Remember
d. Evaluate

27. Letter R of the ICER concept stands for:_________

a. Reminders
b. Remember
c. Report
d. Rely

28. Under all circumstances, the use of force is justifiable only by virtue of__________
a. Doctrine of self defense
b. Defense of stranger
c. Both a and b
d. Doctrine of defense

29. Which of the following is not an objective of crisis management?

a. Safety of all participants
b. Accomplishment of the task within the framework of current community
standards.
c. Longer time means better resolution
d. Resolve without further incident.

30. Which of the following is not part of the security classification for briefings during
hostage situation?
a. Top secret
b. Secret
c. Classified
d. Restricted

31. The most important consideration in a hostage taking situation.

a. Protection of life
b. Protection of property
c. Capture of the hostage taker
d. Media coverage

32. In a hostage situation , this is a non negotiable item.

a. Food
b. Media access
c. Telephone
d. Firearms

33. What do you call the phenomenon where a hostage begins to identify his captor and
give his sympathy to his own hostage taker?
 a. Holmstock syndrome
b. Trauma syndrome
c. Withdrawal syndrome
d. None of these

34. The following are circumstances that a victim may not feel that he is safe, except;
a. The victim is not given time to replace torn clothes
b. The victim is cold and uncomfortable
c. The victim is being interviewed
d. The victim is talking to his family

35. The following are efforts of reassurance for the victim, except;
a. Sit down to talk
b. If it is true, reassure the victims safety
c. Allow the victim to face the suspect or perpetrator
d. Identify yourself and explain your privacy standards

36. A crisis intervener may ask the following questions, except;

a. How do I call you?
b. Would you like to drink?
c. Where would you like to sit while we talk?
d. Can you identify the perpetrator from the lineup?

37. A principle of crisis management that emphasizes resolution of the crisis without
bloodshed.
a. Contain and negotiate
b. Protect the innocent from harm
c. Allow extension of time
d. Evaluating the situation

38. What is best response to a victim who is upset?

a. You have the right to be upset, so don’t be afraid to tell me what you are
thinking.
b. Just be calm, everything will go fine.
c. Let’s find the safest place so that we can talk.
d. Just take a glass of water for you to be fine.

39. The following are phases of crisis management, except;

a. Evacuate
b. Anticipate
 c. Isolate
d. Eliminate

40. What is the best reason why you need to ask this question to the victims: Are you
safe now?
a. That question alone may cause the victim to become aware of a previously
undiscovered injury.
b. That question will help the crisis management group come up with a good plan
of action.
c. That question will inform everyone of the situation of the victims.
d. That question gives information to everybody.

Crisis Mgt. Key Answers

Crisis management 14. A

15. C
1.Hostage situation 16. D
2. Hostage taker 17. A
3. Stockholm`s syndrome 18. C
4. Forecasting 19. B
5.Brainstorming and think tank 20. C
6. Opord (operational order) 21. A
7.Negotiator 22. B
8. Operational procedures 23. B
9.Delegating 24. A
10. Patrol officer 25. D
26. B
MC crisis 27. C
28. C
1.C
29. c
2.A
30. C
3.B
31. A
4.A
32. D
5.C
33. D
6.D
34. D
7.A
35. C
8.B
36. D
9.A
37. A
10. B
38. A
11. A
39. B
12. A
40. A
13. B