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2GO TRAVEL
tours and events packages, with the ease of land/sea travel. Born out of established brands
such as Negros Navigation, Super ferry, Cebu Ferries, and Super cat, 2GO Travel has a
combined history of more than 148 years in travel industry. From the sunny beaches of
Boracay, to the iconic skylines of Manila, 2GO travel works with over 1,200 outlets
seamless travel experience, with breath taking destinations, and the luxury of hotel
The 2GO name embodies a proud legacy of leadership and service built on 148
years of shipping and logistics experience. Today our unique work ethic remains
unchanged. We have pioneered many innovations in the industry, including the merging
of the heritage Negros Navigation and ATS under the 2GO brand. Today, 2GO Group
Inc. is the largest, premier logistics provider in the Philippines. The group owns and
operates successful brands such as 2GO Travel, 2GO Freight, 2GO Express, and 2GO
Logistics, offering an array of logistics and travel services. The group maintains joint
venture partnerships with renowned global supply chain companies such as Kerry ATS
The m/v St. Therese of the child Jesus like the rest of the fleet has been refurbished to
become a domestic cruise ship, with6 suite rooms, 12 state rooms, 21 business class and
first-class bar and restaurant, a 24-hour convenience store and gift shop, a spa and salon,
areas for karaoke, comedy, and other forms of entertainment held nightly, a clinic,
chapel, and an open-air deck where guests can enjoy island sightseeing and stargazing.
Aside from raising the bar for domestic tourism, 2GO, the country’s largest
shipping company, also sees the addition of the new vessel as an opportunity to
strengthen the economy by providing better service to meet high demands for cargo space
for the transportation of goods and produce all across Luzon, Visayas, and Mindanao.
The M/V St. Therese of the Child Jesus serves the Manila-Bacolod-Iloilo-Cagayan de
Oro route.
ASRORIA CURRENT BORACAY
best describe Astoria Hotels & Resorts’ 8th establishment and its second in the best beach
in the world: Boracay; Current by Astoria. Designed to keep up with the trending style of
today’s millennial, Gallego Architects and Interior Designers, Ivy and Cynthia Almario
of Atelier Almario, deliver a resort that appeal to all generations with its imaginatively
The 7000 plus square meters beachfront resort is located in the action side of the
island: Station 3. The location gives guests easy access to the many water sports
offerings, adrenaline pumping activities and exhilarating nightlife Boracay has to offer.
One of the main attractions is the luxurious pool area, featuring a 25 m meter lap pool
with 2 sides of clear acrylic panels, sunken loungers and 8 built-in aqua seats with jet-
massage nozzles. There is also a 50 square meters children’s pool. A fully equipped gym
and spa provide the perfect venue for fitness buffs and wellness seekers.
The resort’s food and beverage outlets showcase Current’s hip and fun culinary
on the ground floor and is directly accessible from the beach. Revel in breath taking
views of the ocean while enjoying great drinks and finger food at Stratos, a bar/lounge
located at the 3rd floor roof deck. Within the central part of the resort lies the garden
lounge Onyx. With its 5 sofa areas, it’s a perfect spot to enjoy some peace and quiet.
III. DUTIES AND RESPONSIBILITIES
2GO TRAVEL
We were divided into 8 groups after the General Orientation that Night. I was in Group 7
and we were 6 in the group. For Our First duty we were assigned at the Housekeeping
Department specifically in the Lobby, Before we started with our duty our trainer gave us
a briefing about the different chemicals used in cleaning and the materials used for
cleaning afterwards we were given different areas in the lobby to clean and ended the
Our Second Duty was still in the Housekeeping Department now in the Economy Class;
our task is the same to clean all the walls of the deck, sweep the floor and rotate trash
bins to make it convenient for the passengers and lessen the trashes to clean afterwards.
For our Third Shift We Were assigned in the Front Office Department but unfortunately
we were just tasked to observe what the front office clerk is doing, she shared her
experience and gave us an idea on how it feels like to be a front office agent, afterwards
Our Assessor asked us individually about what we have observed and learned .
Our Fourth Shift we were assigned at the Food and Beverage Department the First Class
Dining in there we were given the opportunity to experience all the different works in the
Horizon, we were given an hour each like dishwashing, busting and setting tables,
For the Fifth Shift we are still tasked in the Food and Beverage Department this time In
the Economy Dinning the Island Fiesta. Our only task was to bust tables but this is much
tasked to Sell Food and Souvenirs around the Ship, but unfortunately for us we were not
able to sell that much because we already reached our destination and it’s time for the
For Our 7th Shift We were assigned in the Business Class and Suite Rooms, Our
Trainee’s taught about bed making and different types on how to fold Bath Towels, like
monkeys, elephants, swans, and of course the Basics and the standard given by the
company.
To complete the Experience in rotating all around the Ship for our 8th shift we once again
assigned in the house keeping department in the Mega Value We were tasked again to
clean wipe the walls, sweep the floor and pick-up trashes around the deck.
ASTORIA CURRENT BORACAY
I was assigned in Astoria Current Boracay Station 3, For the First Week I was assigned in
the Front Office Department and I was placed specifically at the Pool side Area. My Duty
for the Whole Week is the same all throughout which is to roll towels and to get the
name, room number, and acquire the signature of the guest before giving extra towels.
Although there are 2 life guards present the Supervisor told us to look afterwards the
guests still while they swimming in case of any incidents that might happen and to
remind the guests about the Do’s and Don’ts in the Pool.
For the Second Week we had our Duty in the Food and Beverage Department. Before We
start the Operation We Help in the kitchen Set-up By drying all the utensils, wrapping the
eating utensils with tissue paper, fixing the Chairs and the tables and Every 5pm We have
our Staff Orientation where the Supervisors gives all the necessary reminders and
information if how many have reservations for the night and information such as what is
the soup of the day. During the Operations itself for the First 3 days My group mate and I
was tasked in the Sales Deck Department our Responsibility is to serve Coffee, tea, Iced
tea, or Water to the visitors and to bust tables afterwards, We were also the ones who
carry the kitchen utensils to the back of the kitchen for washing. When a Visitor will sign
up for membership we are the one who get champagne at the Bar. Then for the 4th and 5th
Day we were assigned at the Dining Area for a change and my specific task for the day Is
to inform the Kitchen if what food is running out and to make sure the buffet table and
utensils are clean. For the 6th and Last day of our Duty I was assigned at the beach front
of the hotel we did exactly the same which is to bust and set tables.
IV. ASSESSMENT OF THE PRACTICUM PROGRAM
training gives a taste of the real world–a glimpse of what lies ahead after they
graduate and a sense of direction of the future career that we would like to focus
on.
One of the most important things I’ve learned is reading books or the four corners
of the classroom alone are not enough. Yes! It is important, but it is no guarantee
of success. One must also be hard working and should practice self-discipline.
Some of the things I learned and probably the best thing I learned is how to deal
American, and French guests. Boracay is a popular destination and not only
Filipinos enjoy the island, Even as far as Europe they travel here to see the island
training, I’ve learned on how to use the system of the company that is very useful
I’ve gain a lot of experiences during my training mostly with the people around
me; I’ve encountered different kind of professionals. I’ve also learned on how to
deal with people in a professional way just like I am working with them as I am
attitudes of every employee in the company. Some are very kind and friendly to
me and some are kind too but very strict. But despite of that, I can manage to deal
with them in a nice way or in a professional way where the best attitude than I can
have but I compliment more the Staff of Astoria Current for they are very
welcoming and Understanding although out our duty. Specially, the supervisors
the supervisors are actually very nice, the staffs of the hotel are very playful and
noisy they just let their staff enjoy every day of their duty even if somebody is
fighting at the back of the kitchen. But as an over all, All employees are friendly,
different side, my superiors are still patient enough to guide me on my work. They
are always asking if you are in good condition, share their food and share ideas
how to survive in a company. The lessons will really give a big impact on my
future career. The employees are busy all day in their assigned tasks through it
you can really see on them the real situations in the working place but still having
What happened in 2Go and Boracay Don’t just stay in 2Go and Boracay it is
experience, remembering the friends we gained, the new experiences, the fun and
But the experience as a trainee in Food and Beverage and Front Office in Astoria
learned how to handle difficult situations and able to resolve it the way I knew,
educational training helped me a lot during those hard times of my OJT. Indeed it
is true that people are hard to please. Different guests have various need levels
and definitions. Sometimes hard work does not guarantee customer satisfaction.
Part of my unforgettable and challenging experience was when one of the guests
complained that I was unable to respond his needs but he really can’t explain
everything what the guest was saying, understanding that whatever and
everything has been said, an apology extended with an assurance and attention
future
facilitate practicum experiences in the future is for them to provide more related
practicum
The University should also help in facilitating on the way how they process
operations every day because with our number taking our on-the-job training in
Astoria some of us cannot be accommodated and just give us simple works and
we did not get the chance to learn on what we actually need to learn for our future
careers.
because the benefits has already provided opportunities for me to gain experience,
and it determines for me to have an interest in a particular career and the choice of
My advice to those who will take their practicum in the near future is to have the
willingness to work with determination without hesitations. It’s good to have their
have a successful result of work and have trust in yourself to improve self-
confidence.
trainee, one option is to join training that can surely enhance my knowledge in
competent individual someday. Also get some research and study more and
enhance skills that cover a wide range of expertise, including services, and foreign
languages.