Factors Affecting the Adoption of Mobile Payment Systems

Objectives
1. The major objective of this study is to determine the direction of the effects of factors listed as
perceived trust, perceived usefulness, perceived ease of use and perceived mobility on adoption
of MPS.
2. To determine the relationship between various demographic factors like income, age,
education, etc. on adoption of MPS.

Questionnaire
Section - 1
Q1 : Name(optional)

Q2: Age
Mark only one oval

a) <18
b) 18-25
c) 25-40
d) >40

Q3: Gender
Mark only one oval.
a) Male
b) Female
c) Other

Q4: Annual household Income

Mark only one oval.
a) <300000
b) 300000-600000
c) 600000-900000
d) 900000-1200000
e) 1200000-1500000
f) >1500000

Q5: Occupation
Mark only one oval.
a) Private sector
b) Government sector
 c) Self-employed
d) Homemaker
e) Student
f) Other
.

Q6: Level of education

Mark only one oval.
a) SSC or below
b) Up to graduation
c) Graduate
d) Post Graduation
e) Others

Section - 2
Q7. Do you use any type of mobile payment system?
a) Yes (if yes go to question no. 9)
b) No (if no go to the next question)

Q8: Why do you not use mobile payment system?

a) I think it is not useful
b) I find it difficult to use
c) I find it is less trustworthy
d) I am concerned about its security
e) I prefer other modes of transaction than the mobile payment system
f) Others (Please specify if there is any other reason)

Q9: How often do you use mobile payment apps?

Mark only one oval.
a) Daily
b) Weekly
c) Fortnightly

Q10: Mobile payment apps are a useful mode of payment?

Mark only one oval.
a) Strongly disagree
b) Disagree
c) Neutral
d) Agree
e) Strongly agree

Q11: How much money do you transact using mobile payment apps on a monthly basis?
Mark only one oval.
a) Less than 500
b) 500-1000
c) More than 1000

Q12: Tick the following factors influencing your use of mobile payment system in the order of importance
 Most Very Important Less least
important important important important
It should be easy to use

It should be useful for my purposes

i.e. it should fit to the type of
transactions that I do

It should be trustworthy (i.e.

transactions should be processed
according to my expectation for
e.g. required amount within
required time)

It should be mobile i.e. accessible

and can be used from
any place and at any time.
It should be a secure mode of
payment
Concessional benefits on the use
of mobile payment system

Q13: Rank the following mode of transactions for trustworthiness (1-least trustworthy, 4-most trustworthy)

o Cash Transactions

o Bank Transactions

o Online Web-browser Payments

o Mobile payment systems

Q14: Rank the following mode of transactions for ease of use (1-Difficult to use, 4-easiest to use)

o Cash Transactions

o Bank Transactions

o Online Web-browser Payments

o Mobile payment systems

Q15: Rank the following mode of transactions on the basis of usefulness (1-least useful, 4-most useful)

o Cash Transactions

o Bank Transactions

o Online Web-browser Payments

o Mobile payment systems

Q16: Which mode of cashless payments do you want to use apart from Mobile payments system (can
choose more than one) ?

o Aadhar Number based payments

o Biometric payments

o QR Code payments

o Barcode based payments

3 reviewed articles in the research area of mobile payment system are attached below:

article 1.pdf article 2.pdf article 3.pdf