Escolar Documentos
Profissional Documentos
Cultura Documentos
Contact the Curvature Helpdesk if unsure what parts are “Returnable” or if you require a Return Label.
Customer Acceptance
For each item identified below, circle the number to the right that best fits your
judgment of its quality. Use the scale to select the quality number.
1. Was the Field Service Engineer (FSE) on time and professional in appearance? 1 2 3 4 5
2. Was the FSE knowledgeable of all facets of the service request and equipment? 1 2 3 4 5
3. Was the FSE knowledgeable of technology related to the service request? 1 2 3 4 5
4. Did the FSE cleanup and remove any waste materials related to the service request? 1 2 3 4 5
5. Would you recommend or use this FSE in the future? 1 2 3 4 5
6. How would you rate the service provided by the PPT Helpdesk on this service call? 1 2 3 4 5
I have inspected equipment and the work has been completed to my satisfaction. YES NO
UNDER NO CIRCUMSTANCES IS THE CUSTOMER TO PAY THE TECHNICIAN FOR ANY REASON. ALSO, NO
ADDITIONAL SOLICITATION OUTSIDE THE NORMAL PROCESS CAN TAKE PLACE PRIOR, DURING, OR AFTER
THE ORIGINAL SERVICE CALL.
Rev 7 /15/ 17