Escolar Documentos
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BIBLIOGRAPHY
4th edition.
http://realestate.msn.com/branding/titanindustries.aspx?cpdocumentid
http://watches.about.com/od/history/a/Deontological.htm
http://productquality.about.com/b/2003/12/31/product
http://encartaupdate.msn.com/wristwatches.aspx
PRIYANKA SHARMA
G.S. College of Commerce and Economics, Nagpur (2015-16)
Name-
Contact no-
Address-
Q.3. How long you have been using the fastrack watches?
0-6 months
6-12 months
12-18 months
More than 18 months
PRIYANKA SHARMA
G.S. College of Commerce and Economics, Nagpur (2015-16)
Q.4. In your most recent customer service experience how did you contact the
representative?
In person
By phone
Through retailer/dealer
Other (specify______________)
Q.5. How did you come to know about the brand via ?
Ads
Social network
Family
Peer group
Others
Never
One time
Two time
Three time
PRIYANKA SHARMA
G.S. College of Commerce and Economics, Nagpur (2015-16)
Immediate resolution
2-3 days
Yes
No
Yes
No
PRIYANKA SHARMA
G.S. College of Commerce and Economics, Nagpur (2015-16)
1. Overall quantity
2. Purchase experience
3. Usage experience
4. After purchase
experience (warranty
,repair etc. )
3. Advertised collection is
available in the store
Yes
No
PRIYANKA SHARMA
G.S. College of Commerce and Economics, Nagpur (2015-16)
Q.14. Will you buy fastrack again, recommend other to buy fastrack wathes, or
will buy other brand?
1. Buy fastrack
again
2. Recommend
others to buy
fastrack
watches
_____________________________________.
SIGNATURE:
PRIYANKA SHARMA