EFFECTS OF CUSTOMER SERVICE ON CUSTOMER SATISFACTION EFFECTS OF CUSTOMER SERVICE ON CUSTOMER SATISFACTION

IN GRACE CARINDERIA IN GRACE CARINDERIA

NAME:____________________________ AGE:__________ SEX:________OCCUPATION:____________ NAME:____________________________ AGE:__________ SEX:________OCCUPATION:____________

Please spare a few minutes of your valuable time to answer this simple questionnaire. Please spare a few minutes of your valuable time to answer this simple questionnaire.

1. What is your general satisfaction level with GRACE carinderia? 1. What is your general satisfaction level with GRACE carinderia?
a. Completely satisfied f. Completely satisfied
b. Satisfied g. Satisfied
c. normal h. normal
d. Dissatisfied i. Dissatisfied
e. completely dissatisfied j. completely dissatisfied

2. Please mark your satisfaction level for the following attributes of their service: 2. Please mark your satisfaction level for the following attributes of their service:
Completely Satisfied Normal Dissatisfied Completely Completely Satisfied Normal Dissatisfied Completely
satisfied dissatisfied satisfied dissatisfied
The dishes are The dishes are
served hot and served hot and
fresh. fresh.
The quality of The quality of
food is food is
excellent. excellent.
The dishes are The dishes are
tasty and tasty and
delicious. delicious.
The staff was The staff was
friendly, kind friendly, kind
and respectful. and respectful.
The price was The price was
correct. correct.
The outside of The outside of
the carinderia the carinderia
was clean. was clean.
The inside of The inside of
carinderia was carinderia was
clean. clean.

3. How open do you eat at GRACE carinderia? 3. How open do you eat at GRACE carinderia?
a. Daily f. Daily
b. Few times a week g. Few times a week
c. Once a week h. Once a week
d. Few times a month i. Few times a month
e. Once a month j. Once a month
4. Would you recommend GRACE carinderia to a friend? 4. Would you recommend GRACE carinderia to a friend?
a. Definitely f. Definitely
b. Probably g. Probably
c. Definitely not h. Definitely not
d. Probably not i. Probably not
e. Not sure j. Not sure

5. Is there anything you’d like to suggest to GRACE carinderia? 5. Is there anything you’d like to suggest to GRACE carinderia?
_______________________________________________________________ ___________________________________________________________________