Escolar Documentos
Profissional Documentos
Cultura Documentos
ANSWER KEY
3. Arrange the steps of the service order process in the correct order.
a. Create Quotation -- 2
b. Inquiry about service -- 1
c. Assign service employee -- 4
d. Customer accepts quotation -- 3
e. Perform service and confirm it -- 5
f. Billing and analysis -- 7
g. Confirm order with customer -- 6
Page 1 of 2
CRM2007 Service-1 © Copyright IBM Corporation 2008
Page 2 of 2