BSBHRM405 Support the recruitment, selection and induction staff

TASK 1: PLAN FOR RECRUITMENT

Name: PAOLA ROJAS

VIOLETA HOYOS

COFFEE VILLE

1. Job description and role requirements.

Cafe Ville Manager

Melbourne.

Café Ville are looking for a café manager, you will have worked previously as a Café
Manager and you are required to play a hands on role on a daily basis within the business.

You are someone who works well under pressure and can maintain a calm demeanor
throughout busy periods. A current drivers license and own transport is favourable.

You will be responsible and accountable for the following;

 Coordinating the café schedule, covering different shifts if necessary.

 Serving as the lead customer service contact at the café, including answering
questions, welcoming customers, and other communications.
 Responsibility for keeping café area clean, neat and orderly.
 Ordering any supplies needed for the café.
 Must be highly motivated.
 Excellent communication and interpersonal skills.
 Excellent management and leadership skills.
 Good organisational skills.
 An understanding of food and beverage operations.
 Must be available to work four weekdays and Saturday each week.
 Social media savvy especially with Facebook and Twitter.
 Bilingual skills desirable (particularly Italian, Greek or Chinese)

The role is full time or part time café manager (working Tuesday- Saturday or Wednesday-
Saturday) 7am-5pm.

Job Type: Full-time/ Part-time

Required experience:

At least three years’ experience in:

 Managing staff, including training.
 Performance appraisals.
Job Location:

 Melbourne.

2. Recruitment schedule.

Milestone: Action Time required Person Budget and/or

and/or objective responsible resources
Complete and 1 week Emma and Joe Social media
submit the recruit (Facebook)
action form $200
Prepare position 2 days Emma and Joe Social media
description and (Facebook, Shop
advertisement Window)
$50
Advertise position 1 week Emma and Joe Social media

Finalise shortlist of 1 week Emma and Joe Café Ville

candidates for
interview
Interview 4 days Emma, Joe and Cafe Ville
Rufus
Appoint candidate 2 days Owners and human Cafe Ville
(make an offer) resource
Offer accepted 1 day Owners and Human Café Ville
resources

3. Coffee Ville job description template.

Job title: Café manager.

Salary: $931 ($24.50 an hour)

Hours: 38 hours full-time.

Location: Melbourne.

Reporting relationship: We are looking for a cafe manager to ensure that anyone of any
age, gender, cultural background feels welcome to apply.
At least 3 years experience in managing staff, including training, performance appraisals,
most be highly motivated, excellent communication and interpersonal skills, excellent
management and leadership skills, good organizational skills, understanding of food and
beverage operations and bilingual skills desirable (particularly Italian, Greek or Chinese).

About coffee Ville:

CoffeeVille is a family-owned and run café located in Melbourne. CoffeeVille aims to serve
quality food and fair trade coffee at a city pace. The café is currently open 7 am–5 pm,
Monday to Friday.
CoffeeVille has been experiencing consistent growth in sales and numbers of customers
over the last two years. This growth has led to a need for a second floor manager who is
able to manage customer complaints, take responsibility for higher level café operations
and manage staff performance.

Purpose of position:

We have a manager but he is not there on Fridays, the café does not run as smoothly.
The owners of the café have also decided to start opening on Saturdays, and would like to
have at least one manager working from Monday to Saturday to improve the quality of
services and make our customers happy.

Responsibilities and duties:

The café manager and leader who has passion, enthusiasm and personality to manage all
aspects of our busy social enterprise Café located in Melbourne. The varied role includes
menu planning and ordering; day to day operational and staff management, building and
nurturing relationships with our loyal and busy customers; developing the catering aspect
of the business; managing suppliers; financial management, budgeting and POS handing.

Key responsibilities:

 All aspects of day to day operational management of the café.

 Ensure consistently excellent customer experience.
 Achieve daily/weekly sales targets.
 Lead on all aspects of daily staff management, from roster planning, training and
coaching and quality control to ensure consistently high standards of daily
operations.
 Oversee the daily menu, food quality control and food prep.
 Manage from of house responsibilities and lead the small team creating a smooth
and harmonious café atmosphere.
 End of day duties, cash handing, sales reporting and banking procedures.
 Calmly (and with a cracking good sense of humor), manage the daily surprises,
dramas and unplanned hiccups that occur with any busy café and social enterprise.
 Cover all the roles during breaks and illness including food prep and barista
responsibilities.

Academic and Trade Qualifications

Tools and technologies.

Managers need to be familiar with the equipment that is used in the preparation of food
and beverages in their particular place of business. However, they also need to be
familiar with office equipment such as computers, phones and fax machines.
 Education and training.

 Bachelor of business majoring in management

 Proficient on a computer; familiar with software programs such as Microsoft Word,
Excel, Outlook.

Work experience and Skills.

Experience Skills
 Previously a café manager.  Relevant qualifications in operating
 At least 3 years’ experience in: small business. Financial and
- Managing staff, including training performance management skills. Five
- Performance appraisals. years’ experience.
 Coordinate with customers and staff  Excellent customer service skills.
on daily basis, forward any issues of  Time management and
concern to senior management. prioritisation.
 Monitor and supervise the  Persuasion Working under
attendants and ensure quality pressure.
delivery of customer services.  Initiative and motivation.
 Knowledge en social media.  Resilence

Personal qualities and behavioural traits.

-Must be highly motivated.

-Excellent communication and interpersonal skills.
-Excellent management and leadership skills.
- An understanding of food and beverage operations.
- Social media savvy especially with Facebook and Twiter.
- Bilingual skills desirable (particulary Italian, Greek or Chinese)

Employee name: .........................................................

Signature: ................................................................... Date: ..............................
Manager name: ..........................................................
Signature: ................................................................... Date: ..............................

Performance review period: Every 3 months.

Next review date: March 5th 2018

 4. Advertisement template.

Selected advertisement channel/s

Newspaper classifields Facebook Café noticeboard

Classifields online Café window Industry newsletter

Reasons for selected advertising channels:

We decided selected Facebook because is a social media and the people spend most of
their time on Facebook. The 80% of all internet users use Facebook and they use it daily.

Facebook advertisement is the most targeted form of advertisement, you can advise
people by age, interest, behavior and location.

Facebook is cheapest, fast, measurable, can drive off-line sales, can engage the website
visitors and is in real time.

We decided selected a café window advertising because all the customers can see and if
they know about somebody that need job they are going to said about it, and also they can
talked about the place and try to help the owners to find a good employee.

All the people that are walking around the café don’t have to entrance because they can
see the advertisement outside and also the advertisement could be seen during the night
when the café is close.

Job ad- Café Manager

● Café Manager

● Coffee Ville- Melbourne

● $931 ($24.50 an hour)

● February 5th 2018

● This is a big opportunity that you can not lose if you want to grow in your profession
“Transcendent values such as trust and integrity are literally translated into income,
benefits and prosperity”

Please email your confidential CV to Emma Belcastran, emmab@gmail.com for further

information.
Develo pan interview guide

Job title Café manager

Date and time of interview 5th of December
Selection panel Emma, Joe and Rufus
Applicant

Each member of the panel should make notes (on a separate sheet) and score each
applicant. Scores should then be added up and used when making a decision.

The panel should also decide which questions will be asked by each member of the panel.
Scoring – applicant’s answers should be scored as follows:

No answer given or answer Good answer. Relevant information.

0 completely irrelevant. No 2 Some points covered, not all relevant. 4 All or most points covered. Good
examples given Some examples given examples.

A few good points but main

1 issues missing. No 3 5
examples/irrelevant examples Some pints covered. Relevant Perfect answer. All points addressed.
given. information given. Some examples given All points relevant. Good Examples.

Weighting – questions can be weighted 1 (low importance) or 2 (high importance) to reflect their overall
importance to the position.

Questions and weighting

Applicant’s responses Weight (1-
Question categories Questions <Complete in Assessment Score (0-5) Total
2)
Task 2>

Work history 1. What experience do you

have?
2. What did you like or
dislike about your previous
job?

How does your experience

Education and training and education quality you
for this job?

Personality, motivation Are your characters

and character motivations realistic and
believable?
What has the most
satisfying moment in your
life been?
Total score (skills and
knowledge)
 Follow up questions Applicant answer Weight (1-
<Complete in Assessment Score (0-5) Total
2)
Task 2>
How much notice do
they have to give?

When can they start?

Can you list your

strengths?

Total score (skills and

knowledge)

Referee contact details:

Complete in Assessment task 2

Now give the applicant an opportunity to ask any questions that they might have and
answer them.

<Make notes of questions asked here in Assessment Task 2>

Ending the interview:

● Thank the applicant for attending the interview.

● Let them know what happens next i.e. when you will be making your decision and how
you will be letting them know the results (applicants who have attended the interview
should be made aware of your decision either way).