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Jennifer Ramirez

2203 Santa Fe Trail


Sierra Vista, Arizona 85635
Phone: 805-708-6221
Jenjram@hotmail.com

Objective:
To obtain a position where my hospitality and customer service skills will be fully utilized.

Highlights of Qualifications:
 Organized and detail orientated.
 Consistently maintaining a positive attitude and enjoy helping people.
 Strong skills in time management, prioritizing tasks, and meeting deadlines.
 Commended for going above and beyond in customer service.
 Bilingual in English and Spanish, written and oral.

Education:
Brightwood College – Medical Assistant November 2017- Present
Cochise College June 2014 - May 2015
University of Maryland University College June 2012 – March 2014

Work Experience:
Aafes Exchange Fort Huachuca, Arizona
Sales Associate July 2017- October 2017
 Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction.
 Work with customers to determine their needs and then recommend the right product to solve the
customer’s problem.
 Assist in ensuring that the product presentation area is clean and organized.
 Develop and cultivate strong buying relationships with customers.
 Use company literature and available training resources to stay up to date on product features.
Best Buy Sierra Vista, Arizona
Customer Service/Cashier July 2016- November 2016
 Process transactions such as new orders, returns & exchanges, releases, etc. in a timely and efficient
manner.
 Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase
orders, stock checks.
 Demonstrate company sales model in order to offer each customer the complete solution (Accessories and
General Service Contracts) to their purchase.
 Complete shipping invoices and reconciliation reporting.
 Assists Inventory processes such as various report reconciliation (unaccounted research report) receiving
product, shipping product or customer will-calls.
New Beginnings Child Development Center Fort Huachuca, Arizona
Child and Youth Program Assistant July 2015 – May 2016
 Maintained a safe play environment.
 Kept records on individual children, including daily observations, information about activities, meals
served, and medications administered.
 Identified signs of emotional or developmental problems in children and reported to parent’s or
guardian’s attention.
 Supported children’s emotional and social development, encouraged understanding of others, and
positive self-concepts.
Jennifer Ramirez
2203 Santa Fe Trail
Sierra Vista, Arizona 85635
Phone: 805-708-6221
Jenjram@hotmail.com

La Fuente Bar & Tequila Mexican Restaurant Sierra Vista, Arizona


Server/Hostess August 2014 – July 2015
 Greet guest and accompany them to their table.

 Inform patrons of daily specials.

 Serve food and beverages and verified identification to ensure they meet minimum age requirements for
consumption of alcoholic beverages.
 Followed all safety and sanitation policies when handling food and beverages to uphold proper health
standards.
 Assisted coworkers whenever possible.
 Collected payments.
 Kept records of customer’s inquiries, complaints, comments, as well as action taken.
 Checked to ensure appropriate changes were made to resolve customer’s problems.
Teleperformance Sierra Vista, Arizona
United Healthcare Representative August 2014 – January 2015
 Developed and maintained positive relationships with customers.
 Recognized for the ability to consistently achieve and exceed established sales objectives. 
Setup insurance claims for customers.
The Lodge Sasquatch Kitchen Sierra Vista, Arizona
Server/Hostess February 2014 – August 2014
Grilled Ginger Fayetteville, North Carolina
Server February 2013 – February 2014

Additional Training:
 Frontier Airlines- Flight Attendant Training (June 2017)

 Active Shooter Training (April 2016)

 Health and Sanitation Training (February 2016)

 Customer Service Training (September 2015)

 Sexual Harassment Training (September 2015)

 Medication Administration Training (August 2015)

 Fire Extinguisher Training (August 2015)

 Infant/Child/Adult CPR Training (August 2015)

 First Aid Training/SIDS Training (August 2015)