oS Cabuyao Water District e 2) Main office: 2nd Floor, Centro Mall, Brey. Pulo, Cabuyao City, Laguna Tel.No.: (049) 832-1620 Website: www. cabuyaowaterdistrct.com Email: cabuyaowaterdistit@gmailcom July 14, 2017 DIR. CHARITY F. AREVALO Director ll, Laguna Field Office Civil Service Commission Provincial Capitol Compound, Sta. Cruz, Laguna Director Arevalo, Good Day! We are submitting herewith the Certification of Compliance of CABUYAO WATER DISTRICT pursuant to pertinent provisions of Republic Act 9485 and its Implementing Rules and Regulations. Thank you very much. Very truly yours, MARY Ge A. AGUILLO Division Manager C ‘Administrative and General Services Division ARNGLD G. VALENCIA COFFIGERLIN-CHARGE Cabuyao Water District “Protecting our waters for future generations.” (ec. 31 & 39, P.0, 198)4 Cabuyao Water District OC '2) Main Ofce: 2nd Floor, Centro Mall, Brgy. Pulo, Cabuyao Chr, Laguna Tel.No.: (045) 832-1620 Website: www.cabuyaowaterdistrict.com Email cabuyaowaterdistict@gmailcom CERTIFICATION OF COMPLIANCE Pursuant to Republic Act 9485: An Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corruption, and Providing Penalties Therefor I, ARNOLD G. VALENCIA, Filipino, of legal age, OFFICER-IN-CHARGE of CABUYAO WATER DISTRICT, being responsible and accountable in ensuring compliance with section 6 of the Anti-Red Tape Act of 2007 and Rule IV of its Implementing Rules and Regulations, hereby declare and certify the following facts: 1) Cabuyao Water District has established its service standards known as the Citizen's Charter that enumerates the following: Vision and mission of the agency Frontline services offered Step-by-step procedure in availing of frontline services, Employee responsible for each step Time needed to complete the procedure ‘Amount of fees Required documents Procedure for filing complaints yo>eange 2) The Citizen’s Charter is posted as information billboard in the service office of Cabuyao Water District that delivers frontline services. 3) The Citizen’s Charter is positioned at the main entrance of the office or at the most conspicuous place of the said service office. 4) The Citizen's Charter is written either in English or Filipino, or in the local dialect and published as an information material (e.g. booklet or brochure). 5) The Citizen's Charter is uploaded in the agency's website and accessible to the public. 6) The agency has undertaken self-assessment and reporting of improvements in its existing Gitizen’s Charter. 7) The Citizen's Charter shows the process improvements, specifically on the streamlining of procedures and shortened turnaround time, on the most availed frontline services: a. The service office used larger font and move the Citizen's Charter to the place where cconcessionaires can read it clearly for them to know the procedures when availing services from the District. b. The office printed signage for "Public Assistance and Complaints Desk” so the concessionaires know where to go for their queries and other related matters. c. Service office now provides cards with numbers for the queuing system to be organized and in order. d, Feedbacks from customers on the Suggestion Box were collected every week for the office to know where the area(s)/service(s) that needs to be improved. e. The office placed buzzer for the special lane since the office is located at the 2°° Floor of the building and quite challenging/diffcult for the elderlies, pregnant women and disabled to go up to pay their bills or to inquire. f. Nametags in front of the tellers are now placed to properly identify the name of the cashier transacting with the customer. “Protecting our waters for future generations.” (Gec. 31 & 39, P.D. 198)1 Cabuyao Water District 2} Main Office: 2nd Floor, Cento Mal, rey. Plo, Cabuyao City, Laguna 5) Tel. No. (048) 832-1620 Website: wuw.cabuyaowaterdistrct. com Emait cabuyaowaterdistret@gmallcom This certification is being issued to attest to the accuracy of all the foregoing based on available records and information that can be verified. IN WITNESS HEREOF, I have hereunto set my hand this in Cabuyao, Laguna, Philippines. G. VALENCIA -in-Charge Cabuyao Water District SUBSCRIBED AND SWORN to before me this ‘Ub ! 4 ant 20__ in Cabuyao, Laguna, Philippines, with affiant exhibiting to me his sued on at ATTY LEIF LaIGl Doc no, al NOTARY PUB! Page No. EM) Notaria! Gomm. No, 2016-29, Book No Valls nt”» O90. 81, 2097 PIR No. 601715 Cotya0 01-08-17 19P NO. 0983749 Roll No. 62061 “Protecting our waters for future generations.” (Sec. 31 & 39, P.D. 198)