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Joshua Jarvi
Introduction
Institutions of higher education are constantly considering how to improve their practices,
procedures, and efforts to best serve their students and run smoothly at all levels of the
organization (Ackerman & Schibrowsky, 2007). Some aspects that universities and colleges look
into are institutional structure, student success, student retention, campus environments, and
budgeting and financial affairs. The purpose of this study is to research two of these areas,
university budgets and student retention, and analyze the current literature existing around these
two issues and extrapolate any potential overlap. Overall, the hope is to find that a more student-
centered budgetary model would assist in the increase in student retention rates on college
campuses. So, the research question that is looking to be answered through this study is, what
areas of a university budget should receive a higher percentage of funding to increase student
retention rates.
There are three different areas of research that will assist in answering this question. The
first area of research will focus on current student retention efforts. Most institutions focus on
opportunities. This area of research will assist in analyzing the constructs that are currently in
place for students and how they can be improved in the future. The second area of research will
focus on current financial affairs and budget practices that institutions implement. This area of
research will help better explain the processes that are in place to formulate university budgets
and what steps are needed in order to create change within institutional structures. The third part
of research will focus on the loose ties and synthesis between university budgets and how it
UNIVERSITY BUDGET ALLOCATION AND STUDENT RETENTION 3
affects student success and retention. There is not a lot of research that focuses on this area,
which this research study will hopefully pave the way to enhance the breadth and depth of data
Student retention is the rate at which students are completing their degree from start to
dismissed, or simply leaving an institution (McLaughlin, Brozovsky, & McLaughlin, 1998). The
qualitative research design that will be utilized for this proposal is an intrinsic case study. The
goal and purpose of an intrinsic case study is to holistically understand and analyze a certain
entity and all of its components (Johnson & Christensen, 2014). Applying this method to a
university setting, it is important to understand the organizational structures that exist within a
college or university, how those components work together, and how does one go about creating
institutional change. So, it would be important to start by implementing this case study at one
effective, it can be applied to many different institutions which will then prove generalizability.
It is also crucial to understand the impacts that change to a certain component will have on the
entire institution. Another reason that an intrinsic case study is to be applied to this study is
because there is little known published research on budget shifts and their impact on student
retention. Inferences can be made to inform this topic, but it is not explicitly stated in much of
Significance of Study
The significance of this study lies deep within higher education and the current emphasis
on institutional effectiveness and conservative university budgets. Currently, many colleges and
universities across the country, including Loyola University Chicago, are analyzing areas of the
UNIVERSITY BUDGET ALLOCATION AND STUDENT RETENTION 4
university where spending can be cut. This research study is aiming to shed a light on the
importance of student support services and that budgets in this area should not be cut, but be
increased to show the significance and impact they have on student retention. This study can also
highlight the potential opportunity to facilitate collaboration between academic affairs and
student affairs within institutions of higher education. It is too often that faculty and university
administration do not interact or collaborate to best support the students, but see themselves as
separate entities within the institutional structure. It is also proven that it is more cost effective
for an institution to retain a student that it is to recruit a new student. Therefore, funding
collaborative efforts between faculty and student affairs professionals to assist in retention can
lead to being the most cost effective approach to increasing student retention rates.
Limitations of Study
One limitation of this study that exists at the forefront is that through the initial intrinsic
case study of one institution, it does not take into consideration any other institutional formats or
structures that are in place, such as public or private institutions, rural or urban, two-year or four-
year, as well as many other factors. The different types of institutions that exist may not be able
to adapt to this model, and may require certain pre-existing resources to be effective. Another
limitation of this study is the financial capital that institutions have, and if they have the ability to
be flexible with their budget. Many institutions are currently in a budget crisis or deficit, which
will not allow them to allocate funding to areas such as student support services. Finally, the last
limitation to be brought up initially is the willingness to change. Many institutions have a long-
lasting history of being stuck in the way that they operate. If upper-level administrators are not
willing to adapt new principles and practices to test effectiveness, then they will never
acknowledge what practices may best service their students, and institutional effectiveness as a
UNIVERSITY BUDGET ALLOCATION AND STUDENT RETENTION 5
whole. The overarching limitation of this study is the overall generalizability of the results due to
the fact that this study is only being implemented at one institution initially. However, upon any
Literature Review
The goal of many non-profit institutions of higher education is to recruit students who
show a high level of college readiness and can remain at that institution throughout the entire
time they are pursuing a degree, and graduating from there as well. In order to do this, there are
several components that factor into a student’s ability to fulfill this goal. A student needs to feel
that their academic goals can be met at the institution, they are feeling supported along the way,
and they have a sense of belonging and see themselves fitting into the institution (Padilla, 1999;
Roberts & Styron, 2010). If a student is not feeling a sense of connectedness within the
institution, they are likely to not be passionate about their work, and will often seek out
Student support services are put in place to offer the knowledge, resources, and skills
necessary to students to succeed throughout the years they are in college. However, it is
important to understand that student retention does not only take place once the student is on
campus. The four different practices that can enrich the student experience and improve college
student retention are school-level motivation at a younger age, recruitment of capable students at
the appropriate caliber, holistic overview of the academic experience prior to enrollment, and
ongoing student support (Tomkinson, Warner, & Renfrew, 2002). The idea of motivation can
stem from many different places, but this study shows that it cannot be found throughout the
college years. Students who perform well in the university setting often have been committed to
UNIVERSITY BUDGET ALLOCATION AND STUDENT RETENTION 6
their academics throughout their life. So, if the students that are entering college already have a
strong commitment for academic achievement, it is likely that they will perform well in the
college setting and follow through with graduation. The university also needs to recruit students
who are prepared for the heightened level of education. If the admissions standards for an
institution are too low, or are non-existent, these students will often struggle even with the
ongoing support systems that exist on campus. The last factor that students need to be
accustomed to before they begin their college career is to fully understand the academic
curriculum before enrollment. Students need to know if that institution offers the degree that they
want to pursue, that they are pursuing a degree that will benefit them later in life, and they feel
capable to commit to the requirements that are set in place (Tomkinson, Warner, & Renfrew,
2002). The final component to increase the student experience and retention is the idea of
ongoing support once they get to campus. Without the ongoing support, students may never feel
fully acclimated, understand how to succeed at the college level, and ultimately leave the
institution due to the lack of success they are met with (Lang, 2001; Padilla 1999; Tomkinson,
Another reason why students are leaving is because they do not feel that the institution
they are attending is meant for them. A lot of times, students who hold marginalized identities
often do not see themselves aligning with many institutional practices, representation in the
classroom, on university media publications, or within the rest of the student body (Lang, 2001).
When students who hold marginalized identities feel oppressed on a college campus, it can lead
to feelings of self-doubt, low self-esteem and confidence, and lack of motivation to strive for
success. This can be detrimental for students’ mental and emotional health, and can often lead to
a decrease in student retention rates on a college campus, especially for marginalized students.
UNIVERSITY BUDGET ALLOCATION AND STUDENT RETENTION 7
This dates back to the idea that institutions of higher education are only intended for privileged
individuals who have the social and cultural capital to succeed in education.
effective (Smith & Smith, 1985). Colleges and universities rely on funds from the state,
donations, tuition dollars, and other identifiable means to gain the appropriate amount of money
to run as an institution. Common expenses that are not typically thought of are payment of all
transportation, and scholarship funds. Throughout these areas, it is too often that student support
services get a significantly lower section of the budget allocated to them compared to academic
affairs (Henry, Fortner, & Thompson, 2010). In order to increase student retention by looking at
a university budget, sections of the budget need to be strategically allocated in order to ensure
The areas that have proven to be the most effective in college student retention are
student programming, wellness tactics, student leadership development, and a holistic focus on
students from enrollment to graduation (Fike & Fike, 2008). The idea of student programming
can foster connections between students, as well as feeling connected to the university. They
may also discover areas of growth within themselves, which can then motivate them to focus on
being academically successful to reach their goals (Lang, 2001). Wellness tactics an allow
students the opportunity to discuss hardships that they are facing, and can pave the way for
higher levels of student mental health and increased motivation inside and outside of the
classroom. This can also pave the way for students to seek out challenge in other areas knowing
that they have the support system to back them up. These areas of challenge can be getting
UNIVERSITY BUDGET ALLOCATION AND STUDENT RETENTION 8
involved in student organizations, taking on leadership roles within different areas of the
university, and seeking out additional opportunities to get involved in their career field as well
(Fike & Fike, 2008). If universities allocated higher levels of the budget to these areas, it would
allow students to have top notch services in place to ensure their success throughout their college
career.
Often times, university administration acts in a way that does not include all levels of the
institution in decision that affect multiple groups within the organization. Many university
officials operate in the sense that they are running a business and need to profit, but do not
understand that they are in place to serve the needs of the students (Ackerman & Schibrowsky,
2007). Upper-level administrators in higher education often forget what it is like to be a college
student and do not understand that society has shifted since they completed their degrees. When
individuals at higher levels of the organization make decisions for everyone involved,
individuals often feel left out and underappreciated. This idea leads to lower levels of motivation,
In order for institutional change to go over smoothly for all levels, they need to feel as
though they are included in the organizations decision-making process (Jones & Braxton, 2009).
Since institutions of higher educations were initially built for the students to attend them, it is
only right to include students in the decision-making process on efforts that would directly or
indirectly affect them. If students see themselves as active stakeholders and a strong level of
consideration from upper-level administration, they will feel that more is up for loss if they fail
academically (Yorke & Longden, 2004). So, including students on institutional change factors
can have a positive increase on student retention due to students feeling as though their voice is
UNIVERSITY BUDGET ALLOCATION AND STUDENT RETENTION 9
heard at all levels of the institution, the feeling of a stronger connection to the inner workings of
the institution, and the desire to see their decisions come into action while still attending the
institution (Hillman, Tandberg, & Fryer, 2015; Jones & Braxton, 2009).
A lot of this literature on student retention, budgeting, and institutional change all focus
on American higher education. International higher education is also facing a lot of struggles
with student retention. In England, students are often seeking opportunities to get educated in
their native country, but looking to be employed in other areas of Europe or the world. The issue
that these students are facing is the realization that they may not be able to achieve their
professional goals that they set for themselves once they are at university (Thomas, 2002). These
students are finding that finances play a larger role in their education, and need to fund
themselves to partake in immersion programs in other countries during their time in college in
order to set themselves up for success. Once they learn of this, they often times cannot afford to
do so, and either change their intended career field or lose the passion to pursue higher education
at all. In Australia, there are seeing an overall decline in individuals enrolling in college. This is
due to the focus on entrepreneurial and independent studies, and the lack of perceived need of a
formal education (Gale & Parker, 2017). This demonstrates the need to adapt to the needs of
student in order to see an increased number of students enrolling in higher education, and
Methodology
Participants
For this study, it will focus on one institution for a four year period. This will provide the
opportunity to analyze trends over multiple years and see an entire class of students through from
UNIVERSITY BUDGET ALLOCATION AND STUDENT RETENTION 10
enrollment to graduation, provided they graduate in four years. As for the individuals
participating in this study, it is important to focus on future and current students at institutions of
higher education, as they are the sole factors in contributing to the data of student retention
statistics. When selecting participants for this study, it is important to keep in mind the different
identities that students may hold who are attending college. Non-traditionally aged students,
outside of the age ranges of 18-24, may have different reasons for leaving an institution and
traditionally aged college students. Students who hold marginalized identities in the areas of
race, ethnicity, sexual orientation, gender identity, and religious affiliation all factor into who
these students are as individuals. If these factors are not taken into consideration, the data can be
skewed to only be applicable to students who hold a certain number identities. Therefore, it is
important to be intentional to have a diverse array of participants to gather data that can elicit
different findings than individuals who only hold a certain set of identities.
Research Instruments
The research design that is most applicable to this higher education environment is an
intrinsic case study. This method will allow for a holistic and detailed approach to understanding
how the educational system operates, what change looks like for the organization, and it offers
the opportunity for a longitudinal study to track trends, variances, and extrapolating cause and
effect data. The focus of this research will be on qualitative data, and the research instruments to
develop qualitative data will be surveys and interviews. These surveys and interviews will be
administered before enrollment and after leaving the institution, and they must be given to
students who are able to provide expectations of the college experience, and why they decided to
leave the institution. These qualitative research methods will be applied to the student
demographic data to analyze trends of student retention to see where they can be applied.
UNIVERSITY BUDGET ALLOCATION AND STUDENT RETENTION 11
Procedure
The first method of data collection that will be implemented in this case study are
interviews. Prior to enrollment at campus visits and at their orientation session, students will
have the opportunity to partake in an interview where they will be asked questions on their
expectations of the college experience. These questions will include topics such as support
services offered, programs available to attend, academic rigor, academic curriculum offered,
goals throughout the college experience, and goals once they complete their degree. This will
give students the opportunity to ask questions as well, in order to get a better understanding of
the college experience prior to enrollment. These interviews will be an opt-in experience, and the
students who are likely to participate in this study are more extraverted students who are more
passionate about their educational experience and are able to easily articulate their expectations
prior to enrollment.
Students will also be required to partake in surveys prior to enrollment detailing this
information too. This requirement will be e-mailed out to students three weeks prior to their
orientation session and required to be completed before the first day of classes. This will provide
students to disclose some of the identities that they hold, as well as the opportunity to answer
questions outlining their expectations in the academic setting. Many of these questions will
mirror the ones asked in the interview, but offered the opportunity to outline the answers in a
way that is more fit for students who have the tendency to be less vocal, more introverted, and
If a student decides to leave the institution prior to fulfilling degree requirements and
graduating, they will be sent an exit survey asking the reasons for their departure. This will help
university administration understand the areas of the institution that require more attention,
UNIVERSITY BUDGET ALLOCATION AND STUDENT RETENTION 12
financial assistance, and overall improvement to be meet the needs of students. These exit
surveys will also be compared to the students’ entrance surveys to see if the expectations that
they had before they entered college were met, or if there were surprising expectations that
surfaced throughout the college years. These survey and interview methods hope to gather
participations from individuals who hold a multitude of identities, are traditional or non-
traditional students, and have an array of needs to succeed in college. The results of this study
will hope to identity areas that need financial assistance and support.
Conclusion
College student retention is an issue that all universities are currently facing. The
retention of students in 2017 is seeing an all-time low, at an approximate rate of 42% overall
Gale, T., & Parker, S. (2017). To increase this number, institutions of higher education need to
think of new ways to focus on meeting the needs of students. It is easy to understand what areas
colleges and universities see as a major priority by looking where most their budget is allocated.
This research study is hoping to solve the question of where an institution’s budget should
reallocate funds to increase their college student retention rates. Through qualitative research
methods of surveys and interviews, it is hopeful that students will disclose the areas where they
felt their needs were not met, and that university administration can focus more on those certain
areas of student support services. Moving forward, this area of study is crucial to the overall
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