Sonia Flores

Phone: (562) 418-1404

E-mail: soniaflores1328@gmail.com

Objective:

Customer Service/Administrative with 16 years of experience in providing quality performance

and office support. Committed to the growth of the company and looking for a challenging
opportunity with advancement and growth.

Skills

 Bi-lingual English/Spanish  Proficient in Microsoft Office

Programs
 Supervised/Trained New Staff  Certified CPR
 Proven Track Record of Customer  Able to Multi Task
Service
 Skillful Bookkeeping Clerk  Able to work well under Pressure
 Help Desk  10 Key

Employment History

Superior Grocers, Santa Fe Springs 2010-Present

Retail/Help Desk/IT
 Analyze and provide technology support for the user at store level or corporate, hardware
and software
 Customer service, sales, data entry, schematics & pricing statistician
 Merchandise specialist, coordinator of product placement, commodities purchaser from
warehouse and/or vendors
 Obtains or prepares food items requested by customers in retail food store, totals customer
bill, receives payment, and makes change Informs customer of total price of purchases.
 Receives payment from customer for purchases and makes change. Bags or wraps
purchases for customer

Home Locators, Bell Gardens, CA 2006 to 2007

Office Manager
 Directs and coordinates activities concerned with buying or selling investment products
and financial services, such as securities, insurance, and real estate, for clients of brokerage
firm:
 Screens, selects, and interviews staff. Directs in-service training to improve client services
and increase sales volume.
 Develops and implements plans to ensure compliance of workers with established
programs, procedures, and practices.
 Reviews recapitulation of daily transactions to ensure accordance with rules and
regulations of government agencies, regulatory bodies, and securities exchanges.
 Conducts staff meetings of personnel to discuss changes in policy, redirection of sales
emphasis to other programs, or to propose methods and procedures to increase firm's
share of local market and trade volume.
 Ralph’s/ Food 4 Less, Los Angeles, CA 1993 to 2005
Point of Sales Clerk
 Customer service, sales, data entry, schematics & pricing statistician.
 Merchandise specialist, coordinator of product placement, commodities purchaser from
warehouse and/or vendors
 Prepares food items requested by customers in retail food store, totals customer bill,
receives payment, and makes change: Informs customer of total price of purchases.
 Receives payment from customer for purchases and makes change. Bags or wraps
purchases for customer

Education
Coastline Community College, Fountain Valley, CA (Health)

References:
Available upon request