Unit 4: Verbal Intervention

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This u111t orga111zes examp1es O . . ff r1sis
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Development Mode/SMand explores options for D1rect1ve sta responses.

Learning Objective: Demonstrate the use of verba l and nonverbal intervention strategies effective f
different types of defensive behavior. Cr
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Verbal Escalation Continuum M

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 Unit 5: Precipitating Factors, Rational ue1c:H.:nrnent,
Integrated Experience
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This unit explores how emotional factors and other antecedents may contribute to or infl uenc
situ at ions. e the Outtoll\
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Learning Objectives:
• Recog. nize intern al and external factors that may contribute to behavior escalat·,on and
• Convey an understanding of how behaviors and responses influence each other. Your resp()nse

Precipitating Factors .
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Rationa~ Detachment
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Crisis Development/ Staff Attitudes/
Behavior Levels Approaches
1. Anxiety 1. Supportive
2 . Defensive 2. Directive
3. Risk Behavior 3. Physical Intervention
4. Te nsio n Reduction 4. Th erapeutic Rapport
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