Managing NRW

An India Experience – a Jamshedpur Case Study

Jamshedpur Utilities & Services Company Ltd. India

(JUSCO)
Agenda
JUSCO: An Overview
NRW Reduction – a service delivery enabler
JUSCO process for NRW reduction
A Case Study – Shastri Nagar 24 X 7 area
DMA Management
Water Balance
Result

Difficulties faced & Strategy

JUSCO - Overview
A TATA Enterprise - A part of TATA GROUP
Services:
India’s only private sector integrated civic service
provider Water & Waste Water
Leading Service Provider in Water Utility Sector in Management
India
Power Distribution and
Infrastructure
Mission: Quality Services for Life
Vision: We will be the preferred provider of Civic and
Solid Waste Management
Allied services & a national leader in Water and
Sanitation business.
Construction Se rvices
Guided by Tata Values, we will continuously strive to Integrated Maintenance
delight our customers through a team of happy and
empowered employees. Environment Management
 JUSCO's Presence across Indi a

Delhi

Jamshedpur Kolkata

Bangalore

Head Office
Regional Offices
Pilot DMA : Shastrinagar
 DMA – Salient Features

Name of Pilot DMA Shastrinagar

Responsible Person Narendra Ram
Distribution Manager Manoj Kr Sahai
No. of W.S.C 1040
Population 7322
Avg. daily consumption 115 lpcd
Supply time 24x7
Length of Water Network 08 km
DMA input Meter K 25
 DMA: Action Taken

Identify, Measure, Record and analyze leaks

Identify, monitor pressure at pilot zone

Public awareness on metering and metering policy

Weekly illegal connection assessment and regularization

Migration from existing Auto CAD from GIS

Develop DMA manual

AMR for bulk connections

Setting up of test bench for assessing meters

Identify, Measure, Record
and analyze leaks

Identify, monitor
pressure at pilot zone
Public awareness
on metering and
metering policy

Weekly illegal connection

assessment
and regularization
AMR for bulk meters

Setting up of test bench for

assessing meters
 Pilot DMA: Analysis in DMA Easy calc.
Situation prior to leakage reduction After leakage
Base Data Day 1 Day 2 repair
Average
Date 11/23/2008 11/24/2008 10/9/2009
Day Sun Mon Fri
Total Inflow [m3/day] 1,170 1,163 1,166 1026
Average Pressure [m] 16.1 15.6 16 12.6
Supply Time [h/day] 24.0 24.0 24 24.0

Physical Loss Analysis

situation prior to situation
leakage reduction Physical Loss Reduction
after
leak leak
repair effect of
Day 1 Day 2 Avg detecti
pressure total
on and
mgmt
repair
m3/d m3/d m3/d
Total Physical
m3/day 138 145 141 13 124 4 128
Losses
Background Losses m3/day 9 9 9 6 3
Detectable Leakage m3/day 129 136 132 7 125
 Pilot DMA: Analysis in DMA Easy calc.
Performance indicator - Physical Loss
Leakage Indicators
Situation prior to
Physical Loss Performance leakage reduction Situation after
Indicators leak repair
Day 1 Day 2 Average
Litres/connection/day (w.s.p.) 130 136 133 13
Litres/connection/day per m pressure
8 9 8 1
(w.s.p.)
m3/km mains per hour (W.s.p.) 0.5 0.5 0.5 0.0
Unavoidable Physical Losses m3/day 24 23 23 18
Infrastructure Leakage Index (ILI) 5.8 6.3 6.1 0.7

Performance indicator - Commercial Loss

Commercial Loss Performance Situation prior to leakage
reduction Situation Overall
Indicators
after repair Average
Day 1 Day 2 Average
Litres/connection/day 171 158 164 63 114
% of authorised Consumption 21% 20% 21% 7% 14%
 Pilot DMA : In flow Anal ysis- before
& after NRW reduction

Inflow Analysis - prior to NRW reduction (Day 1) Inflow Analysis - after NRW reduction

120 25 120 25

100 100
20 20

80 80

15 15
Flow Rate (m3/h)

Flow Rate (m3/h)

Pressure (m)

Pressure (m)
60 60

10 10

40 40

5 5
20 20

0 0 0 0
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Background Losses Series5 Pressure Series6

Background Losses Recoverable Leakage Consumption Pressure

Before (23 rd Nov’08) After (9th Oct’09)

 Pilot DMA : Water balances summary
Before & after NRW Reduction

Before (23 rd Nov’08) After (9th Oct’09)

 Before & after NRW Reduction

Before

(23rd Nov’08)

After

(9th Oct’09)
 Result
Pilot DMA : NRW Reduction
Pilot DMA Results

1400 50
1175 1170 1165 1154 45
1200 1105 1100
1011 1015 1026 40
941 967
1000 915 35
31 30
28 30
800
m3/day

25

%
25
600 17 20
14
12.70 12.40
400 325 320 295 11.20 10.70 9.50 15
262 8.00
175 10
150 128 126
200 102 101 92 82 5

0 0
Nov Dec Jan Feb Mar Apr May June July Aug Sep Oct
Month
Supply(m3/d) NRW vol. NRW(%)
Challenges & Mitigation Strategies

The current 8% loss of Pilot DMA can be reduced further by

Adopting Best Practices to reduce leak repair time

Close controlling on commercial losses by schedule accuracy testing of

customer meters

JUSCO has achieved reduction in NRW in pilot DMA from 31% to 8% within
12 months. Initiatives learned from the pilot DMA will be rolled out for other
existing DMAs
 Difficulties faced

• Metering: opposition from public due to political

reasons
• Illegal connection drive: political interference
• Delay in payment from consumers for new water
connections
• Opposition from Very high water consumption
cases (5 %)
• No support from Government for new area
connections
 Strategies how to Overcome the Problems -
Challenges and Solutions
• Discussion with public, politicians - more intense
community engagement
• No penalties for un-authorized connections found during
metering
• No billing based on meters for first 3 months, so that
consumers can assess meters / consumption pattern
• Reduced meter rental cost
• Reduced Tariff structure
• Train DMA Managers on identification and measuring
leaks, overflows, illegal connections
• “Amnesty” Customer friendly disconnection program
National Level Recognition
National Urban Water Award 2009
“JUSCO is the only private player to have won
the National award for “Consumer
Satisfaction - JUSCO Sahyog Kendra and
the JUSCO experience”

JUSCO bagged the “Citizen Services and

Governance” award and also won
accolades for “Technical Innovation”

Crisil Award 2009

CRISIL Award 2004-05
‘Excellence in Improving service delivery through
Corporatisation’

“JUSCO’s is probably the ‘first of its kind’ initiative in

the country demonstrating the shift of urban
services from a mere obligation to a viable business
activity….
….The initiative has the potential to leave a mark in the
history of Urban India’s developmental landscape….”
International Level Recognition

TPM Award

JUSCO received “Total Productive

Maintenance (TPM) Excellence, Category A”
Award 2008 held at Kyoto.

JUSCO was honored with “Award for Total

Productive Maintenance (TPM) Excellence,
Category A” by the Japan Institute of Plant
Maintenance (JIPM) held at Kyoto, Japan on
March 12, 2009.
International Level Recognition
Asian Water Management Excellence Award 2008 – Industry Category

Recognised as the most prestigious water

industry biennial awards in Asia.

JUSCO recognised for its contribution to the

development of the water industry in Asia.

Among the past winners include PUB Singapore,

Perpamsi, Penang Water Supply, Puncak Niaga
and SEAWUN & Manila Water.

Global Intelligence Award 2008

JUSCO receives Global Water Intelligence

Award 2008 held in London

JUSCO has been conferred with Highly

Commended Certification as “ One of the most
effective water service providers on the
Indian Subcontinent” during the GWI Global
Water Award 2008 function held on 21 April
2008 in London.
 Our Mission:
Quality Services For Life !!

Thank You!